First time working with this company. Very easy to work with! Diane was quick to respond to any…read morequestions or concerns of ours, haven't left yet so hopefully departure and return deposit goes well.

Great selection of homes to choose from for all. Cute cabins, clean, everything you need for a…read morerelaxing visit to beautiful Twain Harte, CA.

Stayed at a house they call Natures Doorstep by Crystal Falls Lake. Rented via VRBO, but managed by…read moreTwain Harte Rentals. The home itself is nicely renovated & in a great location. Unfortunately housekeeping standards are super low & the property manager, Leah Johnson, is defensive & unhelpful. Upon arrival we emailed her regarding the mess we found including food spilled in the kitchen drawers, dirty cookware, dishes, & utensils, food on the carpet & furniture, stained towels, sheets, & bedspread. There was also animal dropping under the bed in the master bedroom & trash under dressers & on the side of the bunkbed. Property manger sent housekeeping out on day 2 with more stained sheets & towels. Unfortunately I did not think to call VRBO while we were there as I thought local property manager could take care of it. She did not & said replacements were adequate. They were gross! VRBO was not able to help after stay ended even though they asked property manager to at least refund part of the housekeeping fee. No refund was given. VRBO said they would try to contact owner, but I've waited over a month now without response. Hopefully the owner sees this review & finds a new property manger or at least insists on a new housekeeping service.

We are renting a cabin right now. On arrival day, check in is 4pm, we arrived early a bit before 2…read morepm. There was trash all over the front of the cabin in the driveway and a huge pile in the backyard. Also we couldn't open the lock box for the key. The office is open till 2pm. We called and told them about the trash ( which had a lot of yellow jackets and ants attracted) and that we were unable to open the lock box. Turns out they sent us the wrong code via email. Had we arrived after 4pm with their office closing at 2pm..... No access to the cabin. Regarding the trash we were told that the manager would be called and someone would take care of that. Two days later, nothing happened

If you want to rent in Twain Harte and have a wonderful, relaxing vacation, stay away from Twain…read moreHarte Vacation Rentals. We had made a rental reservation a year in advance with Mr. Kevin Lesley, but he cancelled it a month before our arrival, and we had to call him to find out. We were left high and dry as there are no rentals in the summer, one month ahead of your arrival. He was not even apologetic. We had to scramble to find another cabin. We contacted the other rental agencies in Twain Harte, and they had nothing available. However, they also shared that many in the town find THVR's business practices to be 'questionable'. We finally found an Airbnb outside of town and far away from our family members' cabins. We have been coming for over 60 years for our large family reunion, which takes place during the same two weeks every year. Throughout that time, none of us has had any issues with the rental agencies. We had a stressful and upsetting time, as there was a lot of frustration dealing with Mr. Lesley. We take one vacation a year and have never had it not be stress-free and fun for everyone. The Airbnb we rented cost considerably more, and it took a year of constant contact, including emailing, texts, and phone calls, for Mr. Lesley to pay us the difference. It was exhausting; we missed work, family occasions, and quality time with our loved ones. It felt like Mr. Lesley was trying to wear us down so we would give up our rights as renters of properties. His behavior was so staggeringly egregious that we didn't know if he had some problems or was just incompetent. We couldn't believe it was purposeful, but maybe it was. We see in another Yelp review that he is referred to as a 'crook.' Regardless, we went with another rental company in Twain Harte for the following summer. There are three to four other great rental companies. Please use them. Just look online, and they all pop up. We would hate for anyone to experience what we went through.

Keven, manager, rented my reserved cabin to someone else and refused to give my deposit back! He or…read morewho he represents is a crook. I know 2 other people who could not get their $300 deposit back. Be very wary of using Twain Harte Vacation Rentals.