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    Sugaring NYC - Columbus Circle

    4.4 (105 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Sugaring NYC - Columbus Circle

    Sugaring

    Waxing

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    Angry texts after I send a " confidential " feedback email to the owner Daria. Apparently, everyone has access to her emails
    Anastasia S.

    Beware. On May 23, I went to Sugaring Columbus Circle to get a service. I have been visiting this beauty chain since 2015, on and off (they have several locations in Manhattan and I have been to Columbus Circle, Union Sq, and Midtown) I did not like the service and when I walked out, the receptionist asked me "How was everything?" I said that it wasn't so good this time and even though I wasn't comfortable sharing my thoughts in the waiting area, in front of other customers, she kept asking me why. At the end, she said: "I don't understand anything about sugaring. I can't give you a discount. You need to email the management." (Why is she sitting there if she says that she doesn't know anything about the service they provide and why she kept asking me questions if she couldn't help me. I did not understand that." I wasn't even planning on emailing anyone, but some time after the appointment I received a friendly email from the owner, which stated: "I'm Daria, founder of Sugaring NYC/Lashes NYC...If you ever have any problems or issues with your service, please do not hesitate to let me know personally. This business is my passion! Trust me, I DO care that you get the very best treatment and professionalism at all times. And please, let me know if you have any suggestions or ideas so that we can service you better. We take client feedback extremely seriously and want to hear from you. Using the link provided above you may leave any feedback or voice an issue or complaint and my team will respond to you in a timely manner. However, you may also contact me directly by email at cs@sugaringnyc.com." So I decided to contact Daria directly by the email she provided in her letter. My feedback email was very simple. I described my experience and made some suggestions, mentioning that I have been a customer for a while. I did not ask for a discount or refund. As it turned out later, her staff at multiple salons in the city had access to the "confidential" email I had sent. What's more disturbing, the same receptionist at Columbus Circle who had not been able to help me and said to email the management received and read my email as well. That receptionist SHOWED my feedback email to the esthetician who performed my service. The esthetician got mad, went into the salon computer, and found my cell phone number, and she started writing me inappropriate text messages on a Sunday evening. I am going to attach the screenshots of this sugarista's text messages to me after my appointment. Nobody ever responded to my feedback. I also sent a follow up with the screenshots to "Daria" when sugarista started texting and, of course, Daria DID NOT get back to me. Isn't this ridiculous? Shame on you. People like Daria have seem to think that they can get away with anything. In her texts, Sugarista mentioned that "she already spoke to the owner and everyone can relate and thinks that I am ridiculous." And Daria didn't do ANYTHING.

    Eyelash lift and tint and eyebrow wax
    Alex S.

    I got an eyelash lift and tint for the first time and I LOVE IT!!! I have naturally short eyelashes that are red because I'm a redhead, so this is a game changer for me. I don't need to use an eyelash curler at all now. And best part is that it lasts 8 weeks! Jen did an amazing job and explained what she was doing before she did it. She also waxed my eyebrows and had me give input while looking in a mirror to ensure I was okay with what she was doing. Highly recommend!

    Luz H.

    my bf asked me how it went and all i could say is VIOLENT! haha wow. i can't remember the name of the girl i think it was ashley? Ashleyn. wow i have never been abused that way let me tell u!. The service i received here was traumatizing like no joke. i guess the sugar was too soft and it wouldn't come off clean. so instead of using different sugar, or waiting for the sugar to harden, or anything else really, she continued to apply and pull, apply and pull, apply and pull apply and pull, on the same spot. i had to ask her to stop because it felt like torture. i even said it would be better just to wipe it off, but she continued to pull. i got a brazilian & underarms, and since i've been traveling it was pretty unkept but damn she effed me up in there! aha obvi i can't post picture of my brazilian but it's deff bruised. i think her technique is messed up, even i know you're not supposed to tug at the same spot over and over and over again. i'm pretty tough and have been getting sugared for a while and never have i experience such abuse lol i laugh cause i don't wanna cry. i was vocal and complained but she didn't seem to know any other way so i guess it's not her fault? at other establishments there's a different level of care that i didnt feel here. unfortunately this was a bad experience for me.

    Dry patch on my chin caused from the 10 times that she went over the same area

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    2 years ago

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    5 years ago

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    2 years ago

    I was able to book a same day appointment and the service was fast, efficient and friendly! I will definitely be back.

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    7 years ago

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    4 years ago

    Sharon is amazing. Very thorough. Paid attention to detail and made sure I was satisfied with her work. Thank you!!

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    7 years ago

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    9 years ago

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    Natanella from the 34th street location and Alisa from the Columbus Circle location are the best!!!!!

    Mentioned in 22 reviews

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    Sugaring NYC - Columbus Circle - sugaring - Updated June 2026

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