Avenna was amazing Very professional and made it a great experience. Definitely recommend read more

Giselle was professional, quick, and personable. I've been coming to this location for about 5 years now. I from Houston Texas she was introduced to sugaring here at this location. I'm grateful for the sugaring franchise. I'm able to sugar when I visit home in Houston Texas as well. Columbus Circle is convenient and intimate. Thank you Giselle! read more

Sugaring NYC - Columbus Circle - Hip Hop Recording artist @LadyMatt__ - Sugaring Near Me - New York, New York

I love this place. My sugarista is very skilled. Gives great advice and makes the experience very comfortable. Book with Avenna. read more

I don't typically like to leave reviews like this, but I had a very frustrating experience here with a brazilian. I won't go into too much detail but overall, the girl doing it was not great. I've always had a high pain tolerance while sugaring, but this was almost unbearable. Additionally, after about 40 minutes, she was still only about 70% done. I couldn't take it anymore and had to request that someone else finish. This was when I found out she was a "trainee". This frustrated me the most because I was unaware I was even booked with a trainee. The front desk said this was because I didn't select a specific person when I booked. I think this is a huge flaw in their system as just because I didn't have someone specific in mind since I'd never been here, doesn't mean I'm ok with a trainee. It's a sensitive area and this experience is exactly why I wouldn't book that way. I won't knock the girl too much, as she was a trainee, but I personally think that with the way it was going before I intervened, there should be someone else helping her. Someone else did come to finish me up so I thankfully got out in about an HOUR. The two other ladies who came in to help were very good so I can see the potential in this place and the other sugaristas. The place is cute and I had high hopes but unfortunately my experience was just not so great. I wouldn't completely put down this place but if you go, maybe just look at the reviews and only book with specific people. read more

Beware. On May 23, I went to Sugaring Columbus Circle to get a service. I have been visiting this beauty chain since 2015, on and off (they have several locations in Manhattan and I have been to Columbus Circle, Union Sq, and Midtown) I did not like the service and when I walked out, the receptionist asked me "How was everything?" I said that it wasn't so good this time and even though I wasn't comfortable sharing my thoughts in the waiting area, in front of other customers, she kept asking me why. At the end, she said: "I don't understand anything about sugaring. I can't give you a discount. You need to email the management." (Why is she sitting there if she says that she doesn't know anything about the service they provide and why she kept asking me questions if she couldn't help me. I did not understand that." I wasn't even planning on emailing anyone, but some time after the appointment I received a friendly email from the owner, which stated: "I'm Daria, founder of Sugaring NYC/Lashes NYC...If you ever have any problems or issues with your service, please do not hesitate to let me know personally. This business is my passion! Trust me, I DO care that you get the very best treatment and professionalism at all times. And please, let me know if you have any suggestions or ideas so that we can service you better. We take client feedback extremely seriously and want to hear from you. Using the link provided above you may leave any feedback or voice an issue or complaint and my team will respond to you in a timely manner. However, you may also contact me directly by email at cs@sugaringnyc.com." So I decided to contact Daria directly by the email she provided in her letter. My feedback email was very simple. I described my experience and made some suggestions, mentioning that I have been a customer for a while. I did not ask for a discount or refund. As it turned out later, her staff at multiple salons in the city had access to the "confidential" email I had sent. What's more disturbing, the same receptionist at Columbus Circle who had not been able to help me and said to email the management received and read my email as well. That receptionist SHOWED my feedback email to the esthetician who performed my service. The esthetician got mad, went into the salon computer, and found my cell phone number, and she started writing me inappropriate text messages on a Sunday evening. I am going to attach the screenshots of this sugarista's text messages to me after my appointment. Nobody ever responded to my feedback. I also sent a follow up with the screenshots to "Daria" when sugarista started texting and, of course, Daria DID NOT get back to me. Isn't this ridiculous? Shame on you. People like Daria have seem to think that they can get away with anything. In her texts, Sugarista mentioned that "she already spoke to the owner and everyone can relate and thinks that I am ridiculous." And Daria didn't do ANYTHING. read more

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I was able to book a same day appointment and the service was fast, efficient and friendly! I will definitely be back.

This was my first time doing a sugar wax. I had signed up as a first time sugar wax client and received great service from Avenna. She was considerate and patient inspite of my nervousness. We even had a few laughs. The reason I won't be returning and gave a 1 star is because of this: Upon making the appointment I called to make sure I signed up as a first time client as I was eligible for 50% off as a first time sugar wax Brazilian client. When I arrived. The lady behind the front desk was also alerted by me that I am a first time client and she confirmed with me that I would be receiving 50% off. after gettin the wax I went to the front desk to pay for my bill- it seemed a little higher than I expected, but since it was already the end of the day I paid and hurried out of the office . I did a printed out receipt. Instead, It was emailed to me- when I the a look at the receipt I notice I was charged the full amount - when I called to resolve the issue, I'm told they changed my service from full Brazilian to a full bikini the reason this happened was even though I initially signed up for Brazilian and by the time we were getting close to the end of the session I couldn't tolerate the sensation of getting too close to the skin that a Brazilian gives so and we both agreed not to wax everything. what I didn't realize at the moment was by me agreeing to service changing from Brazilian to bikini I was no longer eligible to receive 50% off. I was not told this at the time so when I called back the next day they told me that I was not eligible. I was dismissed as a client and I felt misled. I also did not appreciate that even though I made it clear, I would be a consistent returning customer (meaning they would be receiving me paying full price in the future) they were not interested in resolving my concern. although I liked Avenna I'm not coming back here again. read more

First time was better but overall still good! This time did not get all areas but still way better than any wax at European wax center. I was a little disappointed when I tried to use the Yelp free underarm the front desk said I could but when I got in the room the Sugarista (waxer) said she couldn't do it because she burnt her hand but we did the other waxing so I was confused. Still an overall great experience. The sugarisra was lovely and I did appreciate her knowledge, friendliness and cleanliness of wearing two sets of gloves. Still think they deserve 5 stars but wanted to share that feedback. read more

I got an eyelash lift and tint for the first time and I LOVE IT!!! I have naturally short eyelashes that are red because I'm a redhead, so this is a game changer for me. I don't need to use an eyelash curler at all now. And best part is that it lasts 8 weeks! Jen did an amazing job and explained what she was doing before she did it. She also waxed my eyebrows and had me give input while looking in a mirror to ensure I was okay with what she was doing. Highly recommend! read more

Sugaring NYC - Columbus Circle - Eyelash lift and tint and eyebrow wax - Sugaring Near Me - New York, New York

Christina was OUTSTANDING!! I got a Brazilian from her and she made me feel at such ease with her knowledge, patience in walking me through what to expect, honesty, and great conversation- which I needed to take my mind off the pain! She was super friendly, thorough in her work, and also understanding and willing to laugh with me as I yelped, hollered, and sang my way through pain to achieve a glistening hairless hoohaa! I can't post a pic, so you're just gonna have to take my word for it! I pulled an Elsa and let it go the whole pandemic, so the pain was at a cool 7 out of 10 (10 being the most painful). But my skin is in tact, there wasn't any bleeding, and I really like the fact that the ingredients of the wax are simple and organic- so nice! Such a pleasant experience! All this to say, I WILL BE COMING BACK JUST FOR HER! read more

I walked in terrified & Avenna reassured me it wouldn't be so painful. She was very personable & made me feel extremely comfortable. We had great laughs to keep me distracted & enjoy the experience as it was my 1st time & I will absolutely be returning! read more

my bf asked me how it went and all i could say is VIOLENT! haha wow. i can't remember the name of the girl i think it was ashley? Ashleyn. wow i have never been abused that way let me tell u!. The service i received here was traumatizing like no joke. i guess the sugar was too soft and it wouldn't come off clean. so instead of using different sugar, or waiting for the sugar to harden, or anything else really, she continued to apply and pull, apply and pull, apply and pull apply and pull, on the same spot. i had to ask her to stop because it felt like torture. i even said it would be better just to wipe it off, but she continued to pull. i got a brazilian & underarms, and since i've been traveling it was pretty unkept but damn she effed me up in there! aha obvi i can't post picture of my brazilian but it's deff bruised. i think her technique is messed up, even i know you're not supposed to tug at the same spot over and over and over again. i'm pretty tough and have been getting sugared for a while and never have i experience such abuse lol i laugh cause i don't wanna cry. i was vocal and complained but she didn't seem to know any other way so i guess it's not her fault? at other establishments there's a different level of care that i didnt feel here. unfortunately this was a bad experience for me. read more

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I was super disappointed by the results to say the least. I arrived and was given a different esthetician than I made the appointment with. I wanted to try sugaring because of the promise for a super minimized amount of ingrown hairs, unfortunately I have more and worse ingrown hairs than I have ever had since any other hair removal process. The hair grew back super soon, like within 2 days which was a super let down considering it was the prime of summer. I even had multiple patches of hair left over on my legs and Brazilian. I even wrote to the company email and never received any kind of communication back. read more

Long story short I've been to this location for many services over the past couple months and have met many of the young ladies that work here but I have to share a horrific experience I had so that hopefully nobody else has to go through this. (I'm giving the location an overall 4 rating because there's a few employees here that are great. I recently came in for an appointment with Aisha P who is amazing but she asked if I would try out a new employee for 25% off and I said sure. Apoorva R. turned out to be beyond AMAZING! Detailed and friendly. She really took her time to make sure that I was left flawlessly and I will definitely be booking with her from now on.) Back to my HORRIBLE experience with Tysashia K. It started from the moment I got there and checked in 5 min late (I was told over the phone there's a 10 min grace period). When she was told I had arrived she took in another customer and shrugged at the receptionist. Then she came out of the room and said "tell her she has to wait because I'm taking this client first" mind you I'm the ONLY customer in the waiting area so I thought it was rude that she didn't talk to me directly like If i wasn't there. The receptionist was sweet so I don't blame her for this. 30 minutes later she was ready to take me in. Anyway, she began and immediately I noticed how hard she was holding my face down while applying and removing the wax to the point where her pressure on my face it was becoming very painful on my jaw but I stuck through it. She also LITERALLY waxed the same spot 10x in one session and kept doing it in different directions which was strange to me because usually they only remove hair in the same direction of hair growth. Long story short I left with a sore face and specs of wax all on my hair and shirt (don't know how she kept getting wax on to my shirt and hair but she kept saying it would come off with water so I just sat through it). A few days later I noticed a weird texture on my cheeks and chin and it turns out that my dermatologist said the dry patches were caused from being waxed too many times over in the same spot at once . And to make matters worse it's only been a week and the hair is already showing through for some reason (I usually go weeks between sugaring before any new growth). I didn't think there was much I could do about it but I'm hoping that maybe by sharing my experience I will save someone from also being treated like I was. read more

Sugaring NYC - Columbus Circle - Dry patch on my chin caused from the 10 times that she went over the same area - Sugaring Near Me - New York, New York

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Very convenient to the subway and excellent technicians. I would come back to this location in the drop of a hat. Small space but worth it and the technician I had was very patient with my pain threshold..of lack thereof. I would recommend this place to anyone, especially first timers. read more

Receptionist was rude, but I won't let that affect my rating of Sugaring NYC because Aisha was amazing!! She made my first sugaring experience so much more pleasurable (this doesn't mean it wasn't painful.. less painful than waxing but it still hurt). Aisha gave detailed explanations of the process and post care first and made sure to check in throughout to see I was okay and if I needed any moments to pause. What a wonderful first sugaring experience thanks to Aisha! read more

Sharon is amazing. Very thorough. Paid attention to detail and made sure I was satisfied with her work. Thank you!!

*Edit* I added another star for this location because after seeing my review, they gave me a call and (finally) offered to fix the bad sugaring job. I give them another star for effort. However, I've simply switched to Laser Hair Removal. Much better. Less painful. [Original Review] I had my first experience here a couple weeks ago. It was my first time getting waxed of any kind before. Anyway, I unfortunately got Stephanie when I went there. She chose me. Here's a break down of how it all went down: 1) I think I must have looked like a good prey because I am new, so Stephanie started to tell me all sorts of things that I was later told was not true. She told me that since I am new, all of the hairs will not be removed the first time around and it will not be smooth and clean. "This is normal with first timers," she said. I raised an eyebrow and thought why not? But I said "...Ok," tentatively, trusting her because what do I know? I was in there for a VERY long time for some reason. But I thought, hey maybe she's taking her time. Now when she was "finished", she removed her gloves, walked to the door and threw over her shoulder "You can clean yourself up with those wipes if you feel any stickiness." Another raised eyebrow. I read so many reviews where women were cleaned up BY the esthetician. My sister gets sugared all the time and she's never been told to "clean yourself up". But I'll excuse this part. I went over to the mirror to clean myself up and there I noticed a lot of hair left on the top. I was sorely disappointed but I kept remembering her first warning: "It won't be clean the first time." I left somber. When I got home and could check myself under better lighting, OH MY GOD. There was SO much hair left on my inner thighs, the lips, EVERYWHERE. When I say so much hair, I literally mean strips and large patches of hair in random areas. My mom got hers done the same day by Natasha (who has good reviews on Yelp), and she told me she "was clean as a baby" but this was also my mom's first time sugaring, and no, she was not given the same warning as I was. I called the office immediately after seeing my patchy results. I complained and asked if I could come back in for someone to finish the job? I was told that the manager would call me back. That was 3 WEEKS ago and I never got a call back. I also got my first ever ingrown hair cyst. A huge boil-like ingrown hair caused by improper hair removal. I really did not want to write a bad review because some of the girls were really sweet, but I was definitely cheated and I'm disappointed. read more

This was my first time trying sugaring and I was extremely excited however the experience overall at this location was not the best. I had an appointment scheduled for 6:45 and it took 20 mins for me to be taken back after I had to ask how long it would take. The receptionist is rude and unhelpful, but once I was called back the service was great. Oneida did a great job explaining everything and making sure I was comfortable. I was done in about 20-30 minutes. Be prepared to wait, and the staff does not seem very professional. I am definitely hesitant to try out this location again. Sugaring is a great experience however, and need to do more research before picking a place next time. read more

It was my first time EVER doing any type or form of waxing! WELL honey let me tell you, the pain is REAL! NOT because of the technician but because you know life. Anywho, before my appointment I asked a ton of questions and even during my appointment I asked a ton of questions. Overall I do not regret it. Renata was patient and kind. I'm scheduling my second go round as I type this. It's an interesting process, it didnt take forever but you know pain is pain! I have a low pain tolerance and I'm going back so hopefully that helps! Happy sugaring yall :) read more

I love that sugaring is nontoxic, no fragrances, no chemicals. Ingredients: Sugar + Lemon Juice. That's it! It's less painful than other waxing like Unik-wax and way less painful than nail salon wax. The results last me 4 - 6 weeks! I love it. I recommend Tatiana O. All the girls that work at Sugaring NYC are SO nice. I've been going to them for more than a year now and have not had one bad experience. It's always clean, safe and pleasant. read more

The best part of coming to this Sugaring spot is not even the free chocolate waiting for you at the front door, it's Aisha. Usually my waxes have a somber, business casual vibe to them but for the first time, I cackled through the entire process. She has a demeanor that instantly puts you at ease and suddenly you feel like you're just hanging out with a friend who's about to remove your hairs.  The process for those more accustomed to waxing, is not as painful. Obviously, don't go while on your period, if you're more sensitive. As Aisha explained, the sugar only wraps abound the hair, and because there's no heat, it's not bonding to & ripping off the dermis. Hence, the lack of post-wax irritation I've grown accustomed to.  Aisha was incredibly knowledgeable given her extensive experience with hair removal. We discussed the best aftercare techniques and went down the rabbithole of DIY facials, laughing all the way.  She gave me tips for a facial I tried later that night and I woke up with smooth legs and a smooth face I never thought a hair removal visit could be so entertaining. This is the kind of sugaring experience everyone deserves. Thanks Aisha! read more

I have been getting regular wax for years on my legs and underarms and just started using sugaring a few months before the shutdown. After a few visits I noticed that the hair does take longer to grow back compared to regular wax. Some technicians are better than others so you need to find someone gentle and fast. And their chamomile oil is great as a facial serum. I noticed when I got my last facial that the extraction process was much less uncomfortable so that oil is definitely doing something. read more

Lovee getting my sugar waxing done here! Bridgette is my go to person. She's awesome , makes me feel super comfortable and always makes sure everything comes out perfect. Thank You so much read more

Sugaring NYC - Columbus Circle - Before Sugaring - Sugaring Near Me - New York, New York

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Yesterday was second time going to the Columbus circle site (been sugaring for a while now). I have had the pleasure to have Tyashia work on me. Both times were not a disappointment. She provided me with great health information, tips on skin health and just basic curtesy. Will always return!!!!! read more

This was a disappointment! A colleague recommended I try them so I made an appointment. I get there, few minutes early, the young Lady is cool but professional...no worries, not here to make buddies. She advises me to sit and someone will be with me shortly. maybe ten or so minutes past my appointment, a young warm and friendly young woman comes out and greets me. I am feeling better...she is nice and chattly, so am I. I lay on the table and she begins, I am getting a full leg and bikini. we are doing ok, then the sugaring material begins to just melt all over me. She can't manage it. The whole process is taking way too long and she can't finish my transaction. I ended up leaving without finishing what I came in for. She apologized, I felt bad, but paid anyway and tipped her because she was very sweet, but I will never do this again...I honestly felt like I got scammed! read more

This was my first time sugaring and I must say I loved it! I had Irina and she was super thorough and made me feel comfortable. Ive been waxing for 6 years and this was in some way, less painful. Sugaring is definitely my new go-to. I can already feel my skin is so much smoother so I'm hoping this helps with my ingrowns! Definitely recommend his place! So this is an update... I went back about twice because of my good first experience but I must say they kind of fell off. I actually notice my ingrown issue become a lot worse and even though your skin feels smooth right after it really isn't much of a difference as the week goes on. I feel like I have hairs that grow out so soon and the back is never fully "clean". Anyways, that's the end of sugaring for me. read more

I have not met an aesthetician as wonderful as lilyana. She makes you feel safe and confortable. She is meticulous in getting everthi g the way you want it and she's gentle enough so it makes the process so mischievous less painful. I fell amazing after each sugar no ingrown, sleek and clean. I am grateful to come back after Covid and for Lilyana to have come back as well. read more

Updating my review because the manager was extremely professional & very sweet. Also recommend a few girls ... I will be giving their Manhattan location a try & let's see I'm nervous again lol... ahhhhhh lol read more

Worst possible service. They had apparently overbooked - I waited almost 1 hr to see if they can do anything but of course not . Travelled a long time to get there and wasted 2 hours on a work day trying to figure out something . And was just told to leave. read more

I've been waxing for about 5 years now and was excited to try sugaring. Booking an appointment online was super easy. They also send you reminders via text. Unfortunately, I was unable to get the services done because no one was at the front desk to check me in. I was on time for my appointment as I'd walked in a couple of minutes prior to my scheduled time. You could hear loud convo coming from the back but I wasn't going to walk there and interrupt someone else's session. As someone who has worked in the beauty industry as a receptionist, I know the importance of not leaving the front desk unattended for long. I waited for about 10 mins and then I walked out as I had another appointment scheduled in that area. I ended up leaving a note on their desk stating that I had showed up for my appointment but no one was there to take care of me. I also added that I could return an hour later and would appreciate being accommodated for that time. A couple of minutes after I walked out I got a phone call from someone at this location telling me I could be seen now. I explained that I was already on my way to another appointment but could return after it was done. She offered to see me nearly 3 HOURS AFTER my original time. Totally unacceptable. If the esthetician was running behind she should have had the courtesy to call her next client and inform them. I have never had to wait to be seen at EWC. And they always communicated with me when there were any changes to my estheticians book. Going back to EWC which is conveniently next door. Its a shame I didn't get to try sugaring. read more

While the people were nice and friendly (the reason for even 2 stars), the service was pretty awful. I got there on time and the receptionist said she'd go tell the technician that I'm ready, but then didn't come back for half an hour. When the receptionist did come back, she was surprised I was still there and hadn't begun my appointment. Turns out they had double booked the appointment and the technician was still with a client - very poor communication on that. The technician (Brittany G) was friendly but seemed very inexperienced. She kept getting the sugaring stuck to my skin and peeled it off using paper towels (very harsh on skin). My skin seemed sensitive to the sugaring so she decided to not get all the hair off. So I left the place with weird, sparse hairs on my arms and only a 20% discount. Full arms treatment should've taken 20 min. Instead, the appointment took 1 hr + waiting time. I normally don't write reviews, but this was a really awful experience. I don't plan on returning even if the technician on duty is someone else. read more

TISHA TISHA TISHA! That is all I have to say. No actually- I have more =) After ONLY waxing for decades- I decided to try sugaring. From start to finish I loved it. I was a little nervous but it was not painful and WOW THE RESULTS. SMOOTH AS SILK. Definitely better than a wax and I absolutely see a difference. I already made my appointment for next month and HIGHLY suggest them if you want more from your hair removal success! read more

Just got the Brazilian and underarm sugaring treatments with Alisa. The location was very convenient--right next to the subway station--and easy to find. Facilities were very clean and nicely decorated; I felt relaxed and comfortable the entire time. Alisa was very pleasant to talk to and did a great job of gauging my pain tolerance and adjusting accordingly. Both treatments were very thorough and surprisingly quick. I'll definitely be back! UPDATE: Just went in for upper lip sugaring with Koko. Another great experience! Koko was very thorough (she went in with tweezers after to get every teeny baby hair) and fun to talk to. She has a cheerful personality that made the entire experience enjoyable. Sugaring NYC has made a loyal customer of me! read more

I've been a loyal customer of Sugaring NYC for almost two years now and I'd never go back to waxing. Not only is sugaring a much cleaner, more precise method of hair removal, but it's also healthier and better for you in the long run. The location at Columbus Circle is hygienic and located in the most convenient area - just a few minutes' walk from the 59th Street subway station. As an added bonus, there are chocolates waiting for you when you arrive. Best of all, appointments can be made online, so you are in control of your own schedule. I've seen multiple estheticians at this location and all have treated me respectfully. There is only a mild discomfort, but that's to be expected with any hair removal process. Their technique is sound, their application smooth, and I've left feeling like a peach. read more

This review is LONG overdue. I made an appointment here to try it out and also because Sugared and Bronzed (my regular place) was booked (sorry!). Location is clean, easy to find and the specialist I had (Irina G) was really good and a great conversationalist, if you're into that. Price is competitive with S+B. It's just really hard for me to get to this location now, but they have two other locations, both on my side of Manhattan. With the check-in promo you get a free underarm sugaring and if you make your appointment in advance you get 10% off. So know that if you ever need to get sugaring done, you have options! read more

I've been sugaring since July and it has seriously changed everything!!!! I do a Brazilian every month ... sometimes every 5 weeks depending on growth. The appearance/skin have improved dramatically and any dark spots/scars I've had from shaving are now pretty much gone. The actual sugaring process is almost pain-free and pain decreases over time (the more you do it). My hair texture has changed as well and it's so fine you can barely see it and it grows back in patches. If you're debating on switching over to sugaring, this is the place to come to and I hope this review convinced you !!!! read more

This is my second time at sugaring NYC Columbus. The first time was a great experience. This time, Tatiana O was the best experience so far. Not only was she very considerate and gentle, but she educated me on my skin health and how to avoid ingrowns. She was very knowledgeable and made me feel very comfortable. Thank you, Tatiana! read more

Alisa was a great help! I came in and was super nervous, but she was sweet and very reassuring. I received a full Brazilian and underarm and I have to say it was a great experience! I have never waxed before but I will definitely be a regular! Thanks for the great service ! read more

This place is great! I have had a few bad experiences with waxing in the past, and it scared me for years. I wanted to revisit waxing, but luckily heard about sugaring from a friend. I was a bit anxious the first visit, but my nerves were calmed by the fantastic sugaring NYC team. I have been three times now and it hurts less each time. Go see them and ask for Alisa!! She is so patient and has great attention to detail. Will get you in and out in very quickly. You won't regret it :) Thanks Alisa!! read more