My first experience was good 6 weeks ago. My key was stuck in the lock, unable to be moved. Isaac was sent over, and for $200+ he got me into my apt. He changed a barrel, so I was still able to use my keys. Fast forward to 6 weeks later. Same issue. My key was stuck in the lock. Thought I'd call Sullivan again, since I thought they should stand by their work. This was a different experience. Here are the pros and cons. Note, this time they sent David. Pros: He was over within 25 minutes. He had a lock and plate set to fit my double layer metal door. Cons: He started drilling though the metal door without putting down a plastic sheet to protect my marble floor. (I had to ask him to stop, so I can find 2 large plastic bags to fit under the door to protect the floor and keep it clean from large and tiny metal shards) He was on his cell phone every 5 minutes. I had to ask him to please focus on getting the work done, as by now, it was 9:00pm, and he had been there since 7:30pm. On the wall, where the bolt fits into a metal slot, called a door strike, he drilled the door strike to accommodate the strike and left it with completely jagged metal edges. It seemed OK with him, since no one was going to put their finger into this 3" gaping hole. I showed him some tools I had and gave him a bit to sand down the edges. I had to ask him to clean-up after himself. After he was done, he took the 2 large bags to what I thought was the garbage chute, but I later saw the 2 bags, outside, blowing around on the driveway next to where he parked. Not sure where the metal shards went. I still have tons of tiny metal shards, spread in nooks and crannies on the floor in between tiles, and strewn everywhere, after sweeping, vacuuming, using wet paper towels and repeating numerous times. Still can't walk around barefoot. Seems the lead guy, Arthur, is super-nice and accommodating...too bad it was not he, that came to fix the lock. Careful who you get. read more

I recently had the pleasure of working with Sullivan Locksmith and couldn't be more impressed with their service. From start to finish, the experience was seamless and professional. When I first called, the customer service was exceptional. Arthur was not only prompt in answering but also took the time to understand my issue in detail. They provided a clear estimate and explained the entire process. Arthur was able to arrive day-of and was incredibly courteous. Their expertise was evident as they quickly assessed the situation and set to work. The quality of their work was top-notch. What really stood out was their attention to detail and commitment to ensuring everything was functioning perfectly before they left. They even took the time to offer some valuable tips on maintaining my locks and keys. Pricing was fair and transparent--no hidden fees or surprises. I genuinely appreciate the integrity and professionalism displayed throughout the service. I highly recommend Sullivan Locksmith to anyone in need of a reliable and skilled locksmith. Thank you for the outstanding work! read more

I unfortunately locked myself out of my apartment last weekend and was desperate to try and find a locksmith who was operating after 6PM and not trying to overcharge me. The situation was bad enough. After calling a few places to try and help, I went here on Yelp and saw some wonderful reviews for Arthur at Sullivan Locksmith. Needless to say, the reviews were right on point. Arthur was in the area and was so helpful, gracious and was willing to do anything in his power to try and help me out - all while trying to actually save me money! Should I ever be in this predicament again, I will absolutely be contacting him again without a doubt, as well as hiring him for changing any locks with my company and future apartments. He's patient, kind and willing to get the job done any time, any where - consider him on speed dial! Thank you Arthur for being so helpful again! read more

I decided to upgrade my front door hardware, buying a Schlage "smart" keypad deadbolt and matching door handle. New York has no shortage of options for locksmiths, and Yelp makes it super easy to get quotes with its online quoting function. Arthur responded quickly, asking me to text him the photos. He received them, then called me immediately to discuss my job. He was friendly and professional, matter of fact. Although my job wasn't urgent he came to my house around an hour after he and I spoke. Arthur truly went out of his way to make sure the new hardware fit, and that the door would open and close without impediment (to ensure that the door could be both locked, and unlocked, remotely, which is one of the biggest selling points of the Schlage "Connect" line of deadbolts). All things considered, I couldn't be happier with the service or the price. read more

I also have never written a review on Yelp, this is my first. The level of service given by Arthur / Sullivan Locksmith was excellent and I would highly recommend them. You certainly hear of a lot of bad stories regarding locksmiths, but all his excellent reviews on yelp are reflective of the care and level of service given by Arthur. Arthur was very professional, polite and did a fantastic job replacing my existing door lock with a lot of after care. He came at the designated time and was punctual and early. He was transparent about the costs too which were very competitive. He is part of a family run business on Sullivan Street and it shows in that there is a lot of care in what he does and how the company presents itself. Overall, I would definitely recommend them and they were a pleasure to work with ! read more

I called Arthur a few days ago because I once again locked myself out. I asked how long it would take for him to get there and he said he'll be there ASAP. He was parked illegally in front of my apartment less than five minutes later. I could tell it meant a lot for him to get to me quickly, probably because I sounded distressed. He got me in my apartment in less than 10 minutes and kept everything completely in tact. He said the door to my actual apartment might be tough to get into because it was sort of broken but pretty much immediately after that he got me in. He was really nice, polite, and got the job done super fast and had me on my way in no time. I highly recommend Sullivan and Arthur in particular. He seems to care about what he does and he's been doing it a long time. read more

I rarely submit reviews but I must say this was one of the easiest NYC experiences I have ever had. I called up another locksmith company prior to calling Sullivan's and I was very unsatisfied with the customer service and tone of voice of who I spoke to. So, I decided to call Sullivan's and it was the complete opposite experience. Arthur answered the phone, was very kind and knowledgeable, was at my apartment in 15 minutes and changed the lock for me...something that I should have done over a year ago. And, his prices are reasonable. I highly recommend Sullivan's and I will now be telling all my friends to use them too! Thanks Arthur, appreciate your help. read more

Here is the story. We were robbed in May. Sullivan Locksmith was the only company I could find in a short period of time. We then proceeded to speak on how much the job will cost. They told me 500. They charged me 650. However, after a brief discussion on the business ethics, they only charged me 500. All was well, but now, it is September. The locks do not work literally do not work. They have been giving us issues for the last week, today they just do not work, and now, they will charge us an additional 250 for new barrels and 100 for labor. This is a pure insult to my intelligence. I highly say run the other way. There many other options in the area. read more

I had an electronic lock installed in a door in a school. Arthur did an amazing job. The price was extremely reasonable. I had multiple scheduling conflicts, and there was literally only 1 time when I was available. I changed dates multiple times, and he was able to accommodate for everything. Not only that, he was perfectly on time. As soon as it was 3:00pm, I got a phone call & he was here. Not only that, installation was expected to take over an hour, but Arthur was done in less than half an hour. His service was extremely well done, and I would highly recommend Sullivan Locksmith to anyone that needs to get something done. read more

I truly can't recommend Arthur enough! From start to finish, the experience was exceptional. He was right on time, incredibly professional, and took the time to help me choose exactly what I needed. Everything was handled with care--he worked quickly, left the space spotless, and made what could've been a stressful situation feel totally manageable. He also responded to my initial inquiry super fast, which I really appreciated. He also helped me pick out exactly what I needed--I would've been completely lost without his help. If you're looking for someone reliable, knowledgeable, and kind--this is your guy. 10/10 experience!! read more

I was locked out my own apartment. So I came across Sullivan Locksmith. The guy who answered the phone call was really nice. He quickly sent Arthur, and he came with in 20 minutes. Arthur was incredibly skilled and professional. He was knowledgeable and knows the in and out of locks and keys. The whole job costed me $100 dollars. I believe the cost is fair, because Arthur mention the higher amounts the other locksmiths charge. Not to mention, he did a phenomenal job with out damaging my door lock. I am truly satisfied with the work. read more

Arthur is great! I called about a lock installation and within three hours it was done. He and his partner were friendly and prompt, arriving exactly when they said they would. He explained all my options and why they were different and what the benefits were. He even fixed another knob on my door free of charge! I'm going to use them for whatever locksmith needs I have from now on. They were great and totally live up to their reputation as the highest rated NYC locksmith on Yelp. Really great customer service. read more

I called Arthur after reading some reviews left by other people on yelp. I told him I needed a top lock installed on my door that can't be broken into. He told he would bring a few different locks and we'd take it from there. He arrived in less than an hour, showed me what he recommended and also reminded me of the yelp discount. He installed the lock quickly and was neat. I'd recommend this company to anyone needing a locksmith in New York. Very greatful to have found this locksmith on yelp. read more

As easy as I needed it to be. Had to change the locks on a showroom for work. Called Arthur and he was at my office within 45 minutes, even though it wasn't urgent. As nice as could be, very professional, and very fair pricing. He will try to help you where he can, and he won't charge you or try to sell you something you don't need. He also asked me how many copies of the keys I needed and brought them with him -- totally saved me a trip! He is now officially my go-to locksmith! Call him! read more

We called Sullivan Locksmith on a Friday, and Arthur (a fantastic locksmith) was able to come in promptly the very next morning and installed an excellent lock for us. The job turned out more complicated than originally expected, but Arthur was able to work around the problem and install our new lock in a timely, professional, and friendly manner! We would definitely use Arthur's talents again, and recommend Sullivan Locksmith to any and everybody in need of one! read more

I hired sullivan locksmith to replace two locks in our office they first requested that we email them a photo and gave us a discount for two locks later when the locksmith arrived he was able to fix one of the broken locks for no charge and still gave us a new lock for the discounted price. If your looki ng for an honest bussiness with professionals call these guys they will be getting our bussiness from now on and I will make sure to recommend them to other. read more

Saturday evening the lock broke on my security gate and I was stuck outside my apartment in the pouring rain. I spoke to the locksmith down the street who told me unsympathetically that it would be over $100 for the house call and the diagnostics and more for whatever the problem was. I found Sullivan Locksmith on Yelp and I agree with all the 5-star reviews. Polite, sympathetic, prompt, very reasonable and excellent workmanship. Highest recommendation. read more

I had a question about a missing skeleton key for an antique lock at my apartment across the street. In under 2 minutes, a locksmith came over to evaluate it for free and gave me options for repair. I also had a pair of keys made there that were a little rough because my lock was not installed properly. They remade the keys free of charge and they now work great despite my shoddy locks. Best locksmiths I've ever used. Highly recommended! read more

A business of honor and integrity - the quality of their work is exceptional and reasonably priced. Arthur looked exhausted when he climbed up 5 flights with his tool bag in hand- he didn't spare a second and began disassembling my lock-I called in for a broken lock, I didn't expect it to be fixed but you can tell that Arthur was up for the challenge- and viola we are back in business -with a promised warranty. read more