Thank you Paul and Jason! I was able to easily drop off my car for an alignment last night and have it completed and ready for pick up at 9AM today. So very impressed and I appreciate your help in providing this service so quickly. Thanks again, Joel read more

Very good service. While you wait oil change with brake inspection. Both done good and fast.

Have been going to Sullivan Tire for MANY years. Scheduled an apt for early this week for snow tire to be put on the truck which they do every year since I bought the tires there. Had to reschedule. Got rescheduled apt for today. When we arrived they said they did not have an appointment for me and I was a no show for the original day. Completely dissatisfied. Said they would "TRY" to fit me in and that there was no guarantee I would be serviced today. This is unacceptible. I freed up the entire afternoon for this. Said they had a call out. Sorry. we all get sick calls. Not an excuse. Not happy. I Really unhappy with their service. Sad to say this relationship has been severed. I would rather spend $$ and get service at a reliable place than to capitalize on a "free service" and an appointment that was not honored. They were even getting additional payment for an oil change today. They lost that business Go elsewhere, not Sulllivan Tire Westford. All of our time is valuable and if I was a no show as they said, why then did I not get a call. That never happened either. If I had gotten a call perhaps this botched appointment from today could have been dealt with and then I would not be writing this review. Mary read more

I would not recommend this location and will never go back. Our tires were $1200 -- probably pretty standard but this is not a small purchase for most consumers and were treated top to bottom like it was a no-brainer, just no appreciation at all that we have numerous options where to take our business. The front desk staff (as noted in other reviews) barely acknowledged me -- continued with what they were doing and when it was finally my turn, they were not friendly in the least. But the bigger issue was I dropped my car off before 9 and it was there past 5. I know it happens but there was zero communication about it. We had to call a few times to see what was going on and were told it was chaos/busy etc. I understand things happen but to go all day without a car unexpectedly with no communication at all is not acceptable. read more

Awesome service. Upfront on findings and cost. Very fair in pricing and great customer service.

Tire rotation. Car taken in upon arrival at appointment time. Service and one question addressed in timely manner.

Jerry - Front Desk, took care of me in a pinch. Had a tire pressure issue and was there on business. Very nice, accommodating, and quick.

This place only offers phenomenal service from dealing with Ed out front to talking with the technicians out back. It would be a great place to work keep up the GREAT work read more

I had an oil and all fluid change. When I arrived I informed the person at the desk that the check engine light was on and that I obtained the code and it was for coolant. I told him that I had put some coolant in the reserve unit and that the light was still on. Naturally I thought they would perform all functions including shutting off the check engine light. No, they did not. I went back in and asked why the light was still on and they said that a diagnostic would need to be performed, the code obtained in order to shut the light out. I did the "diagnostic" with my own handheld device. They seemed unfazed and unconcerned and took no steps to clear the check engine light. I considered this function to be part of the whole package. They did not. Now I have to find another mechanic and pay more money to shut off the check engine light. I also had a problem earlier last year when I bought 4 new tires and charged me the wrong price. This is two visits in a row that I am not satisfied with. This will be the last time I use Sullivan Tire. There is a sign in the front office to the effect of - customers are treated like family - um, no, not al all. read more

I had a set of Michelins that lasted half the expected lifetime and wanted to be evaluated for a warranty claim . Had tires rotated and aligned at Sullivans. I brought it in 2 times to be evaluated and the front desk guy couldn't do anything because his boss was out. I tried multiple times over 3 weeks but it was always something. I finally gave up. I went there because it was convenient but I will never go back. read more

Wonderful customer service!! Outstanding communication and explanations of my car services, Needs and updates of the progress throughout the entire day!! Best service I have had at any car repair shop by far- I really felt Sullivan Tire WESTFORD went above and beyond in all areas including the tech who pushed to get the car ready on a Saturday by 5pm so I would have it back! A big Thank you to the entire Staff at Sullivan Tire WESTFORD what a Team! read more

I feel ripped off. They replaced my tire, plus a bunch of other service totaling $1400. The tire went flat immediately. Brought it back. The said the fixed it. It went flat again. Brought it somewhere else, they kindly pointed out the hole in the side wall. Brought back here for a warrantee repair. After all it was just a few days of use. They said the hole was due to road damage. I highly doubt that, but how could I possibly prove it? So even though it is extremely unlikely that the only tire they replaced was punctured within the day they replaced it, and they just made a bunch of money off me, there was nothing I could do other than write this bad review and take the car somewhere else to replace the tire again. read more

Recently purchased tires for my son's car and had him go to have them installed the people at the location were very rude to him and actually hung up on him when they called to upsell him. The check out process took about 40 minutes because the person at the counter took a phone call and ignored us standing there the entire time. I would not recommend this location at all. read more

Much better day at Sullivan tire in Westford mass they are looking at it and fixing the issue that I am having on my suv no waiting they took it right in road test and looking for the problem on it for me hopefully it's warranty for me gang so far so good with the work on it. Found out it was a bad brake line that was leaking and loosing pressure in it has a hole has to be replaced on right rear tire so it's a good thing they found it had a much better experience today got it fixed up tight. Very very good day at Sullivan tire in Westford mass guys did a great job fixing my issues today took great care in thier work too took awhile but glad it's all fixed up tight thanks to Mgmt team read more

The couldn't align the rear tires. If you specialize in tires you should be able to get what you pay for. They were nice just not actively trying to get a fix in place. read more

Manager is a child and has zero respect for customers. Save your time and aggravation, go to Town Fair tire down the street! You can even tell the employees are walking around on egg shells around the manager afraid to do or say anything. Making up things on the spot to try and save their own butts. Seems like a very toxic work environment. Ed and Paul both HORRIBLE attitudes and customer service. read more

Made an appointment to get new tires and an alignment for 11am. Dropped off my jeep and did not hear anything for 5 hours, typical tire install and alignment does not take that long. Stopped by at 4:30pm and noticed it hasn't been touched yet. I went in and asked it if was going to be done in time because I knew they closed at 6pm. He said yes and he was going to have two guys hop on it. I then get a call at 5:11pm saying my jeep has spacers (I knew that) and it is their company policy that they can't touch it (I didn't know that). He said I could bring it to a shop or take them off myself which I would have done if I knew this HOURS earlier, and I would have been able to get my tires today. read more

Every time I've needed service at the Westford store the team has been friendly and able to respond quickly. They provide great value and I highly recommend them. I only give these recommendations for places that go above and beyond. read more

First time: I came to Sullivan Tire after trying to air up my tires myself. I successfully aired up 3, but one of my tires was giving me a lot of trouble. After 30 min of doing it on my own, I looked up Sullivan Tire and drove there for them to have a look. I got there, told them the issue, and within 5 min they have fixed my problem. They gave me pointers, solution to my problem, and were so efficient. I will definitely be coming here again because Fuzzy provided great service. I definitely recommend them! Second time going: this time for a brake pad, rotators, and inspection job!! They have great service, easy to schedule, reasonable priced, and were helpful with what they recommended for future needs and prices of those jobs. Overall very happy. read more

Great friendly staff! Flexible to get me in days earlier but taking a tire drop off!

Friendly and capable. I visited for the first time this year and I wish I knew about this local tire service earlier!

This was a purchase in late 2021 but it's time for new tires and my last experience serves as a reminder as to why I'll be shopping elsewhere. I purchased tires for two of our vehicles in a single week spending about $2000. In both cases I purchased the road hazard warranty, particularly as I drive 40,000+ miles per year. In January I drove over a nail and had to change my tire on the side of Route 2. The mileage I drive it was imperative that I get the tire repaired and back on the vehicle as soon as possible. I called Sullivan and Littleton and after explaining my situation I was told that it would be "a couple of weeks" before they could take care of the tire. When I asked what the use of purchasing the road hazard warranty was if I would have to go elsewhere to receive prompt service I was asked what I meant by that with an obviously annoyed attitude. We have five cars in the family, the convenience of the nearby Sullivan is not enough for us to continue using them. read more

Driving home from work I realized my light was on again after filling the tires in the morning. I called and was told they could get me in right away, which they did. They helped me submit a claim for reimbursement for the tire, drove to their Bedford location and back to get a tire since they didn't have mine in store, and provided me shuttle service to get food next door while they put the new tire on. All within 2 hours. The price seemed very reasonable as well, and they were very friendly. Go here :) they've got a nice waiting room too with a huge tv and on the other side there's a work station read more

While driving along on a Saturday morning I ended up driving over a nail. My tire quickly going down, I drove to the nearest place that I thought would be able to help me out. I pulled in, parked, and entered the facility. There were four men working behind the counter and not one looked up at me. Finally, after standing there for 5 minutes someone told me they'd be with me momentarily. A little confused, I smiled and waited. When I was finally able to explain what happened and to see if someone could put a patch on my tired for me I received a bunch of looks as if I'd just asked them to build me a car from scratch. They told me it would be "many hours" and that "they wouldn't be able to get to it until the end of the day," it was only 11am at the time and I had groceries in my backseat -- not to mention, there was only one person waiting in the waiting area. When I asked if they could suggest another place in the area for me to go they repeated the look from earlier and said they had NO idea of where else I could go. After stopping at a gas station to fill my tire back up with air, I ended up at Sears in Leominster. They got me in the moment I walked thru the door; they always pull through. read more

Scheduled a simple alignment and brake fluid flush for my wife's SUV one week prior. We agreed to leave vehicle all day for the simple service. We dropped it off at 9am and was told that it will be ready by 5pm. I called at around 3pm to check the status. I was told how it has not made its way in the shop and that it will not be worked on. If we wanted to leave it for one more day, it would be done, we were told. I was also told that the following week would be better to do the service as well. I was given an excuse how the snow falling made their day busy. Apparently, setting up an appointment one week ahead was useless and not honored. Stay away. I'm sure there are other options in the area that can handle appointments and manage schedule better. read more

If you want excellent service in a friendly and clean environment, then this is the place to go. They diagnosed and fixed my problem ASAP. Great guys. read more

My tire pressure sensor came on today when I was about to travel for the Thanksgiving holiday and I stopped into this Sullivan Tire location without an appointment to get it checked out. Despite the shop being very busy, the manager couldn't have been more helpful; He had one of his friendly techs check my tires out, he made some minor adjustments and I was on my way. Bottom line, I wasn't buying anything, needed some help and they took care of me - Next time I need new tires, I'll be back! Thanks for your help! read more

Sullivan Tire of Westford has continued with the stellar service and customer focus of the previous owner (Fuzzy / Wayside). They gave the place a nice makeover and I totally trust these guys. I'll be honest, I was nervous about the change but between the Sullivan guys, like John and Ed, and having Fuzzy still there, they get my highest store. Love these guys and the praise is well deserved. They explain everything to me from what's wrong with my car to the fees that are charged. I trust them with all 5 of our vehicles which range from Audi and BMW to VW and Subaru. Bravo, Sullivan Tire! read more

I placed an order for 4 new tires for a Mazda MX-5, dropped the car off in the morning and was called at 11:00am by John F. he stated that the lug nuts were incorrect and not the original OEM lug nuts and that they were not seated correctly in the rim and that I needed to purchase 4 new rims prior to them installing my new tires. I was shocked as I know my car and that the lug nuts had never been replaced. I called town fair tire district manager thinking that they may have done incorrect work previously and I needed new rims etc.. - I brought my car to town fair tire to have them inspect the lug nuts and rims and they found no issues with the lug nuts correct OEM Mazda issued and the rims were fine no damage. There are only two things that happened here 1. They were trying to sell me rims or 2. they are incompetent and do not know how to check the correct lugs and rim damage. either way I would not recommend Sullivan Tire for any service or tires to anyone unless you want to be scammed into buying items that are not needed or that they do not know basic tire and lug nut information - it is Sullivan Tire and they should understand their business. I also had to take a half day off of work to get this resolved which was a complete waste of time on my end and that they were accusing the previous place for changing the lug nuts. This is unacceptable and consumers need to be very cautious these days - Stay Away. read more

Took my car here for a routine oil change, and they discovered an oil leak in my car. They called me and gave me a heads up and recommended I take it to my dealership as I was likely under warranty. They provided convenient shuttle as I dropped off my car and had to get to work. Good and honest shop. read more

I'll keep this short. Car had check engine light on and needed sticker. Brought in and quoted $2100. Got second opinion - $525, can running like new. I'll never go here again. read more

I originally bought tires @ Nashua location. Took it for tire rotation @ Littleton, Ma location. They did an excellent job, rotation was covered, and also included balancing. I could see a great before/after experience in driving. They also have courtesy shuttles. Thanks!! read more

I found the people at Sullivan Tire to be friendly and knowledgeable. They thoroughly looked over my car and made adjustments if needed after the test drive. I felt happy and safe driving off the lot. read more

So, I used this location when it was a previous mechanic's shop, always loved it, knew they kept some of the same staff so brought my car in for a check engine light, I knew (having gone to Autozone) that there were several codes. I made an appointment and dropped the car off the night before. 11:30 am rolls around, no call, so I dropped them a line to make sure the keys etc. had been found. They had, they would get back to me shortly. About an hour later a guy calls me back, they want to do 2 more hours of diagnostic work at 125 an hour before they can tell me anything conclusive. They do not have a list of what needs to be done at all at this point. I asked what they HAD learned from the previous hour, they first put me on hold for good 10 minutes, then had to have me called back since the guy at the front desk didn't know. The "production manager" (what exactly are you producing?) called me back with the desire to do several more hours of work reiterated. I asked what he had learned, what he had checked, but other than rattling of the Error codes and having checked my MAP sensor and my flex pipe, I coudn't get any guesses out of him, couldn't get what I felt was an hour worth of billable time out of him. Frankly, if he had even listed a bunch of stuff they now knew it wasn't I probably would have gone ahead with the work, but I am not going to ok 375 dollars worth of diagnostic work when after the first hour you haven't told me appreciably more than the code reader at an auto parts store did in 5 minutes. I probably wouldn't have been as annoyed if they had followed up promptly after I left the car with updates, but they didn't feel the need to do that either. I'll be taking my car elsewhere. read more