What made my experience great today is the level of service that starts at the front desk and goes all the way to how my car is serviced. I trust Sullivan's and the people who work at the Bedford store. They go beyond being pleasant and providing great customer service. I feel there's a level of trust and an appreciation for my business. I feel I'm getting my money's worth and in today's economy, every penny counts. read more

It is a pleasure to have my tire serviced here. We had a tire deflated quickly, won't hold air for one day. Call several places and can't get an appointment. Fortunately, Sullivan in Bedford be able to squeeze us in without an appointment. This is THE place our family goes to for tire service for over 20 years. Alway happy with the service and great price. read more

Everything was very easy. I selected my tires and booked the appointment online, I had confirmation and a follow-up email that same day. The whole service was finished inside of three hours, and everyone was friendly and explained the service clearly, both when I dropped the car off and when I picked it up. I have been getting my tires at Sullivan for years now, and I'm sure I will continue to do so! read more

Several months ago, I went to Sullivan Tire to see if they would repair my slow leak in one tire. They looked at it and distinctly said it would not be repairable. They couldn't care less. They just wanted to sell a tire. Just last week suffered blow out tire. The assistant manager would sell the tire but he wouldn't reinstall the " donut". So I was forced to find another shop to help me out to reinstall the previously purchased tire from repair shop. Great service guys. I hope that Sullivan Tire receives this review and rectify this action! Or in action, I should say! read more

The guys at the Bedford store have my complete trust. Honest advice and reasonable prices. They have the customers best interest at heart.

Came in for a winter tire swap and some new wiper blades, got a significant bit of other recommended and timely work done, all in a day.

My son had a flat tire. We called Brian the manager at Sullivan Tire in Bedford. He said that he has the tire in stock and can get us in right away. Unbelievable service. We have been taking our 4 cars here for years and never have been disappointed. read more

I have been using Sullivan Tire for my tire needs for years and they are always helpful and courteous. I go to the Beford, MA shop.

BAD SERVICE! DONT TRUST! BAD TIRE INSTALLATION: 1. Installed 4 tires. Within a week, 1 of the tires started to LEAK. Checked at other 2 body shops, and both confirmed that it was because Sullivan guys didn't do the job correctly!!!! I don't trust them anymore. I would rather fix my tire at other body shops. 2. 1 wheel MISSED VALVE CAP, the other 3 valve caps are LOOSE! SCAM PRICING: 1. When I booked the appointment, they quoted the price to about $1050. I confirmed at least 3 times, no additional costs, and I wrote it down. 2. Then after the service, they charged me $1200, added some services they never told me before. 3. I paid at the end, but ! ! ! dont trust their quote over the phone. read more

Polite, professional, personable. I always feel that my ability to understand and my time are both respected here. The work is done well and the customer service is excellent. read more

Had my vehicle towed there on Tuesday, November 19, 2024, they had the vehicle in and out in a hurry. It was a blow out on the sidewall of the rear driverside tire. read more

I made an appointment for my tire, it was losing pressure consistently. I showed up at 7:30 and the man at the desk knew what I was there for. I picked my car up only an hour and a half later. Turns out it was a nail and only $30 for the patch! I appreciate their honesty and how quick they were to get it done. read more

Let me in the shop a few minutes earlier than when they actually open, always pleasant and helpful to deal with, work gets done properly and on time. Always get a call when it's ready to pick up, they don't over-promise. Been using them on my, wife's, kid's cars for many years and will continue to do so. read more

Brian is wonderful. Super knowledgable and honest in what needs to be done. He has taken care of my family's vehicles for several years now and has always been fair with reasonable pricing. read more

Amazing Friendly Professional Fair price Highly recommend and often do Thank you for everything read more

Friendly and excellent service to our minivan today in winter tire to all season changeover, alignment and spark plug replacement job. Shane, Brian and John V. the service tech we never met, all getting the job done in a very busy branch in Bedford MA. Thanks to you all! read more

After continuing cooling challenges, Sullivan Tire in Bedford, MA came through and solved the problem Their Customer Satisfaction policy is top flight! read more

Not sure how to "star" this place... I went in for 4 new tires to be put in and it took 2hrs and 10 mins... not sure if that's a normal waiting time. I thought all along the icon on my dashboard that indicates a flat tire was broken, but all it needed was a rest. They fixed it... yaaay! read more

I highly recommend Sullivan Tire in Bedford whenever a friend is in need of tires. Reliable and friendly service. I'll never go anywhere else. read more

Car sounded like the axel was giving out, gave Sullivans a call and they welcomed me to bring it in, even without an appointment. After thoroughly inspecting it and not finding any issues (strange) they gave me a call to pick it up. Free of charge. Staff was very friendly and though I didn't get service..I will be coming back just because they made a very good first impression. read more

Brian, at Sullivan Tire has taken care of my car for almost 10 years!!! I have never had better service anywhere. They are trustworthy, professional, and less expensive than the dealer. In the past week, I have had to go to Sullivan Tire twice. My low tire light came on. I drove to Sullivan Tire. They took care of me immediately. They sent me around to the side door and a very nice gentleman added air and explained the lost of air happens sometimes as the air gets cold. No charge, less than 10 minutes, and I was back on the road!!! 5 star service if you ask me!! Today I smelled gas in my garage and Sean said they would do their best to look at it as soon as they could. About 3 hours later Brian, the manager called. (I couldn't believe it!) He said they had not found a leak and explained they had run tests even pulled out the seats. He suggested another gas powered tool might be the problem. I am putting my lawnmower out of the garage tomorrow to check and see if that is the issue. No charge again!!! My strong recommendation.... Use Sullivan Tire for all your car needs. They are fantastic!! read more

IRRESPONSIBLE and DISRESPECTFUL attitude. Technician is called ''CHRIS''. While changing tires, he also touched other part of the vehicle. He should informed the owner first. As a result, he broke the part and caused troubles to the customer. Most importantly, he refused to fix the trouble he made. His attitude is very disrespectful too. If any of my friends look for a tire store, I will never suggest this store. Customer should not deserve this kind of poor quality service. Every vehicle has problems, more or less. I don't think every time car owner would state everything before going to the tire store or repair store, especially it's not the part to be changed or repaired. The point here is that of course you could drive in and out but you don't have to adjust the seat angle. If you adjusted the seat angle and it caused the problem, you want to reset it to its original place later ''AT NO COST''. Seat angle has nothing to do with changing tires, only because this technician touched it. Customer is not responsible for this extra cost. Oh btw, he tried to lie that he did not touch anything. I guess this shows the attitude how the Sullivan tire will respond to other customers who may have similar situation. ''DON'T CARE'' and "LIE to CUSTOMER". read more

About a month ago, brought in my car for a tire leak. They did an inspection and found a leak which they plugged. I've been to places where the technicians would recommend tire replacement...seeing this is an AWD vehicle, all 4 tires would need to be replaced. Their honest made me a customer. Just got 4 new tires today. Well done, Bedford Sullivan Tire! read more

Just wanted to rave about Sullivan Tire in Bedford. The kids and I were all loaded up and headed out for the day when we walked out to a completely flat tire with a screw in it. I consulted the spouse's page At Hanscom AFB and got to Sullivan on our spare, fully prepared to buy a couple tires. Brian at the front desk was friendly and accommodating, and gave my kids paper, crayons, and a coloring book. I used the Keurig as we sat for about 90 minutes, and free wi-fi kept us all sane. They were able to plug up the tire, and we all left in good moods! We will definitely be going back there when it's time for new tires. read more

Service was amazing. I would highly recommend Sullivan Tire in Bedford, MA

Our whole family has been going here forever. I would never get tires anywhere else. We also use them for regular maintenance work. They are more than fair with pricing. Brian is the best. He's super knowledgeable and friendly and is the main reason we keep coming back. read more

I wouldn't go back therefore if you put a gun to my head. Refused to honor tire warranty that I purchased for my wife's car. UPDATE after receiving comment from S Tire I talked and talked with S Tire reps including sending snail mail several times. They refused to make good on my tire warranty because "they stopped selling that particular tire and they were not going to a thing for me" they said I could buy 4 new tires. Like I said in my original post, I wouldn't go back to Sullivan Tire if you put a gun to my head! read more

I had an appointment for 3 pm to replace two front tires. At 3:30 my vehicle was still outside. After raising concerns with the manager and explaining that I have another appointment at 5 he assured me that my car is getting next any moment. At 4 pm my truck was still sitting outside and I was forced to leave the shop without tires. Total waste of time. No apologies whatsoever from anyone from the staff. Very unprofessional!!! read more

We have brought all of our vehicles here for years and we are always satisfied. The team there is responsive and provides a range of what 'has to be done' vs. 'what can wait' which we really appreciate. The quality of the repairs is excellent and prices are competitive. Highly recommend! read more

Very accommodating. Though they had a load of customers on a Saturday, no one was waiting in person, so Brian took my car right in. Much appreciated. read more

Sullivan Tire & Auto Service is an incredible establishment. I got a flat tire and they were able to get me in and out in a very short amount of time. They were so kind and their customer service was excellent. I am extremely grateful for their professionalism and quick and dependable service. read more

Have used Sullivan tire for years. Always give great service and reasonable pricing. While in for an oil change and tire rotation on our Audi sedan, they noticed recent tire damage and the need for new tires (I had kept pushing it off). The new tires arrived the next day. They hit some snags on alignment but resolved them by end of the day. read more

Great experience, as always. The crew is fantastic, and friendly. They never try to oversell on unneeded repairs.

My check tire pressure warning came on. I was with my disabled husband who has trouble getting in and out of the car. The young man was so helpful and kind. He solved the problem in minutes and we were on our way. I've been a Sullivan Tire customer for years and they deserve five stars in my book. Thank you so much to the manager in the Patriots shirt. You made our day! read more

The service at this the station is great. I have brought my family's cars here over the years for many reasons, not just for tires. They are always very accommodating with scheduling and work is performed in a timely manner. I am always provided with a detailed exclamation prior to the work being done. Manager BrIan goes above and beyond in his customer service. The Bedford location makes a point to know their customers and makes car repairs an extremely smooth process. Highly recommend!! read more

Excellent hassle free tire buying process impressed with the same day service. Friendly knowledgeable staff.

A solid 3.5 stars. We love our Prius. 51 mpg in the city/48 mpg on the highway is a tough value proposition to pass up. Unfortunately the Prius is not exactly a fun car to drive in "wicked hahsh" New England winters. Sadly the Prius' driving performance in winter weather is like watching Billy Dee Williams try to dance the tango on Dancing With The Stars. The Prius desperately needed winter tires and Sullivan delivered. The winter tires were competitively priced and the total service took about two hours. And more importantly, the Prius handled a lot better in the wintry conditions (not surprisingly, the mpg went down). The cost to change back to all-weather tires is $25 per tire, and the Sullivan team inspected and recommend that the Prius have a wheel alignment, which costed another $90. Sullivan does provide a shuttle service if you're local and you don't want to spend two hours reading The Improper Bostonian or watch the old lady sitting across from you knit a sweater... read more

On 1/17/19 I made an oil change appoint for 9am 1/19/19. When I took the car in on the 19th I was told it would take about 1hr. I asked if I could use the complimentary shuttle to get a ride home and was told it was in Arlington. Previously when I'd used the shuttle i was told repeatedly that its only offered in a 5 mile radius. I was confused why they would send the shuttle to Arlington which was significantly further than that. The person at the desk very rudely responded with "We decided to help out an 80yr old woman is that ok?" Since this employee decided to violate the company policy I was denied the shuttle that they said would be available. Instead I called my father to come pick me up and told him that I'll be back in 1hr to get the car. I called 2hrs later to ask about they car, and he said they still hadnt taken it in. 4hrs later I called because I needed to go somewhere that evening and again he said they still hadnt taken the car inside and that the shuttle was still not available. At this point they've had the car for 5hrs and havent even started. I did not expect it to take this long given that I went through the Sullivan tire website and made an appointment. I not longer had time to wait for me car So again I had to call my dad to give me a ride to the shop. When I asked for the keys back I was told that they didnt take my car inside because there were people waiting in the shop for their cars. I didnt know that superseded the appointment i made to the tune of 5hrs. Ultimately they never did change the oil in my car and I had to go elsewhere. If this is in fact the Sullivan tire policy I cannot reasonably take my car back there. It just doesnt make any sense when Jiffy lube will change my oil in 15 minutes and they are 2 miles down the street. I wasnt even going to post this review, but they just did the same thing to my wife today with our other car. When she reached at 9:15am this morning she asked how long it would take. At first they said 11:30, to which she said "well then I cant do it now because i have to pickup my daughter from school at 11:30". Then they said they could get it done in 1hr. When she called back at 10:40, they said they just took the car inside and said it would take another 1hr. If the estimates for completion are off by such a large amount, then they are useless. We plan around car maintenance since it means we will be without a car and thats very limiting in Bedford. Its really hard to plan if the shop gives such bad information. read more

They always take good care of me at Sullivan, Bedford. Have been going there for years.

We had a terrific experience at Sullivan tire as we needed to urgently get some work done on a car with a "break light" appearing before our son drove to Ohio to go back to college. The Sullivan tire team was courteous, efficient, got us in early on a Saturday (we had called on Friday) and got the work done well and in time for our son's safe departure. The customer communication was excellent as well -- all aspects of the job were thoroughly explained as well as alternative options. We are fortunate to have such great local services. read more