These guys have earned an extra star for me, because service has been consistent since my last review. As I mentioned in my last review, I left my last mechanic about two years ago due to some bad practices. I would be misquoted over the phone (I'd get one price, then when I called to schedule work, suddenly the price would jump up); the "we did the work, but turns out we didn't" debacle was the last straw for me. Here, I know that what I'm quoted is what I'm going to pay. What I appreciate the most is how my bills are itemized. They will shop around for the best price. They will write out exactly what will be used for my job, and the price associated with it, before I bring my car in. If a big job is going to be done (like finding out yesterday I need all of my brakes replaced), I am shown exactly what's wrong on my car, and what needs to be done. Quote by me: "I have no idea what I'm looking at right now, but it looks bad." I put a lot of trust into what they recommend, because I know it's an honest recommendation for work that will keep my car running smoothly. Another thing I love is how quickly I'm in and out. If I'm getting an oil change, I can drive up and I'm in and out in no time. Yesterday, I hit a nasty pothole which blew out my tire and scratched my rim. I was told to bring my car down (got it there at 11AM), and it was ready for me to pick up first thing this morning. I know I can expect the same when I bring my car back to get my brakes fixed; the service will be prompt, and affordable. I have to say, this is a place I can see myself going to for a long time. I know my business is appreciated (and saw that in a lovely card sent out by the family to me late last year thanking me for my patronage!), I know that I am not being nickel and dimed, and I know I can expect consistent and quality service to my "baby" (my car). It's in safe hands here, and I always recommend them when friends are looking for a mechanic. read more

My car failed inspection I needed a tire right away they were so quick and nice and affordable!

Excellent service and friendly team. I had a couple of punctures and they quickly plugged them and got me on my way. Thanks!

When we punctured a tire on 495, Google sent us to Middlesex. When we called ahead, Bobby could not have been more friendly and encouraging. It turned out that the tire was too far gone, and Middlesex did not have our particular tire in stock, so Bobby called around until he found a place that could help us right away. He could have kept us waiting while he ordered in a tire, but he knew that we were trying to get to Philadelphia and was more interested in getting us back on the road safely than in making a sale. Fantastic customer service! read more

Bobby was amazing and got my keys immediately and started to repair the nail in the tire. Great price and excellent service highly recommend. And I'm from out of state in Florida so it was a great relief! read more

Best shop around. This business is honest and reliable! Always clean too. Gets my car in and out very fast.

My car died on route from New York to Maine and AAA had my car towed to Middlesex Tire and Auto. It was after hours so I left my car and put my key and note in their drop box. Bobby and I talked in the morning and he was an absolute pleasure. He diagnosed and fixed the problem (crankshaft sensor) quickly. If I am ever in need of repair work in the greater Lowell area, Bobby and Middlesex Tire and Auto is where I will go. read more

They work with Karman Dealer and all these fools do is lie and blame each other back and forth! Brought my car in for a new cat converter because check engine light came on! asked them to prove and show me the invoice that they fix it but they can't even show it because all they do reset the check engine lights and stall so that my warranty can be over! Bunch of liars! read more

I don't appreciate the way that my fiancé's car situation was handled. Bobby put a faulty part in his car to replace another part that had caused his car to break down. The faulty part almost caused a major accident on the highway that him and I both would have been involved in. Now my fiancé is trying to get his car fixed somewhere else but Bobby is not being cooperative with us and trying to get our money back for the faulty part. I will never be going back here ever and I will not recommend this place to anyone! read more

I've been going to Middlesex Tire & Auto for 15 years and have always been very happy with their service. This is an honest shop that does the job right and does it quickly at a fair price every time. If you're looking for an independent shop that you can absolutely rely on, Middlesex Tire is an excellent choice. read more

I used this shop as they were AAA affiliates, and needed a tire replacement close to home. It was my first time using this shop, and I can say now it won't be my last. Boy, did I luck out. They were friendly and reassuring on the phone, took my car right away, and even provided a much cheaper option for me to replace my tire to save me some money. They did an excellent job. They made my life a lot easier, and made me smile in the process just by being their genuine kind selves. Thank you so much for your help, kindness, and honesty. HIGHLY recommend. read more

Middlesex Tire & Auto was recommended to me by a friend after I moved to Lowell. I've been here for 3 years and I won't take my car anywhere else. I also can't say enough good things about Bobby and his crew. These guys are quick, reliable, affordable, and honest. I have had them change my oil, replace my battery, fix a gasket, patch a tire, and replace my muffler. None of these things take more than 40 minutes. I've waited every time. I'm always in and out. Bobby and his crew also treat me like a knowledgable adult. As a woman, it is so easy for mechanics to try to take advantage of you or talk down to you. These guys NEVER do that. They want you to know what's going on with your car. They show you and explain to you what's happening. To me, it really makes a big difference. Going to the mechanic used to be a chore and was often met with dread. But with Middlesex Tire & Auto, it's actually a pleasant experience. read more

I got my car towed here by AAA when I first moved to the area, and now I won't take my car anywhere else. Faulty parts have been covered by warranty (including labor!) and they're always honest, fair and forthright, and repairs are always fast. I doubly appreciate that as a woman, because I ALWAYS GET the "oh honey you need these expensive things" treatment and the guys at Middlesex have not only been up front but have stopped to educate me along the way meaning I won't be easily led astray in the future. read more

I found Middlesex Tire and Auto Center to be an honest, efficient and excellent auto shop; a rare find in the industry. I brought my car in on Friday before the Labor Day weekend 2015 and despite closing early, they not only managed to replace 4 tires (also had to be ordered and delivered), front brakes and battery on my 2011 Ford Focus by 12:30p that afternoon, but I was charged a reasonable and fair price. The extent of my automobile knowledge is, a car needs gas to run and oil changes at specific mileage intervals; that's it. For everything else, I have to rely on a professional. Despite my lack of expertise in this area, the mechanic, who also happened to be the owner Bobby, explained everything in detail and answered all of my questions without any eye rolling, sarcasm or abruptness (yes, I've experienced all of these behaviors from mechanics in the past). He was easy to talk to, professional, courteous and friendly. I would highly recommend this business to anyone who's in need of car repair or service. You'll get top quality professional experience and attention to detail from Middlesex Tire and Auto Center. read more

If you're looking for honest, helpful mechanics this is the place to go. Bobby is great to work with, I never worry that he's trying to rip off the "woman who knows nothing about cars". The whole crew is helpful and I am so happy they are close to home! read more

Please, take note of the very specific pattern here for Middlessex Tire & Auto's reviews. Anyone who gives this company 5 stars, is typically a women, or, by, their own words, "they know nothing about cars." On the other hand, any customer who has car experience, or even general "guy knowledge", accuses them of price gauging. (And please do not take offense to any generalizations I make about men/women, they are merely generalizations,)Here is my story. My mother is beyond a typical women in her lack of knowledge of cars. She is one who will openly tell a mechanic to do "whatever needs to be done" so she doesnt have to deal with it in the future. She is overly trusting to a severe fault, however that doesnt excuse the way these people took advantage of her. They have performed $1500 worth of work on a motor & exhaust for her, and they never even changed the air filter. They billed her for it though. How do I know? It was a sh*tbox car which had been sitting for 6 months. Mice had made a very distinct nest with a unique insulation. That same nest was in the same filter when I opened it 2 years later. My brother has an Audi a4 quatro which needed a clutch. My mother paid double what would normally be expected. within 10 miles, my brother was complaining it was worse than the old one. It took another $1000 and 4 more times before it was semi-satisfactorly installed. I had a 1998 Chevy truck. My brother lost a key. Rather than just replace a key, they changes the whole lock structure throughout the truck to the tune of $500. They messed up the steering column, BAD. They put the wrong sized battery in the truck. (Too small.) Then they said it was having electrical issues (dying), so they disconnected all of the inner electrical features like the radio, AC, windshield wipers, instead of replacing the battery. When they initially replaced the battery, we made it very clear that it was under AAA warranty, which they make no money off of, so they threw that one out and put in one of their own and charged us. When I needed an alternator, I purchased one and delivered it with the truck to be installed. I paid $40 for it, They told my mother they "didnt feel like using it" and they put in a different one which they charged her $200 for the part. (THIS IS WHERE THE ITEMIZED BILLS ARE HANDY!!!) They also stole the initial one I had purchased. My $2500 stereo system was stolen when left their over night, I didnt notice till after because they had disconnected the electrical system. They took the liberty of DRILLING huge 2 inch holes into my dashboard to put a horn button in it. The HORN WAS NOT BROKEN. They replaced the entire heating unit in my 2010 Chrysler instead of just the one it needed (a switch maybe?) except it was an after market part which didnt fit right and the AC would never work again. I could have sued them I suppose for the Thousands and thousands of dollars of needless work, but my mother's senility and need to literally "steal" our cars and bring them there really would undermind any claim I had. If I had only happened to go to them 1 or 2 times and they pulled this, I would have filed complaints and reports till the cows come home. STAY AWAY!!! FELLOW LADIES, YOU DON'T NEED A MAN, BUT YOU DO NEED TO PROTECT YOURSELF. GOOGLE THE COST OF THE PART YOU NEED AND THE ESTIMATED AMOUNT OF TIME A JOB SHOULD TAKE. YES, THEY ARE EXCELLENT SALES PEOPLE HERE AND THEY MAKE PEOPLE FEEL CONFIDENT, BUT ITS A FACADE. read more

The crew at Middlesex Tire & Auto are the most honest in the business. I have to disagree with earlier reviews about pricing- they have always given me the absolute best price to keep my old car running. In fact, the first time I went there with car trouble I was convinced they were over charging me (as every other repair shop has since I clearly know almost nothing about cars) so I took a couple of my huge, ex-military co-workers with me (one of whom was an army mechanic) to talk about why it was going to cost so much and upon inspection, they informed me that any other place would have charged at least 1.5x what this place was! Over the years they've replaced side mirrors, my exhaust system and numerous other problems that had me convinced I was going to have to junk my vehicle, and each time done so at a price that never broke my very small bank account. They are willing to call around and find cheap replacement parts and give you the best customer service, even dropping me back off at work while they fixed my car. Highly recommended. read more

Went there today to get brakes inspected due to a soft pedal on my 4runner. They quickly told me the brakes were fine, offered to bleed the system for a small charge, and had me out of there inside 30 minutes. Quick, friendly, no pressure, reasonable prices. Couldn't ask for more. read more

I was driven here by AAA because it was the closest AAA approved shop near where my car broke down. I was assured by AAA the shop was on the up and up due to its AAA approval. Well, the work done was fine but the pricing was gouge level. I was going to be charged 4x market price for an alternator. I knew that price was not ok so I checked on my phone to confirm and indeed if I were willing to wait a day I could get an alternator for 1/4 of what this shop was asking. As soon as the salesman saw what I was doing on my phone he actually got angry and indignant that I was daring to check online for pricing. He said he didn't like the Internet and that it was ruining his business. I got him down to a "mere" 3x market price markup because frankly I wanted to get out of there but even after that I had to hear his complaints about the big bad Internet. Guess what, if your business is relying on customers being uninformed then you are not running a sustainable business. Overcharging this blatantly is why mechanics get a bad reputation. In the Internet age you can't get away with this anymore! Don't try it, it's embarrassing for everyone. read more