If you go to one building for services, literally each room you go into is somehow a different…read morecorporate entity. You'll get a different bill from each different corporate entity. They make even the most straightforward service unreasonably complicated. You will still be receiving bills from them a year after your visit. Even though your insurer provides you the exact amount you owe, it will never align with any of the CC bills because CC applies any payment to any bill in any amount and any billing date they want. You make a $50 co-pay at the time of one visit but CC spreads it across five different visits in random amounts- $1.83 here, $2.56 there, $14.85 to another one. Avoid obtaining services from CC at all costs. The level of care you receive won't ever be worth it. Akron General used to be great. Corporate greed got the best of them. CC is the worst.

The absolute most unprofessional icu I've ever been to…read more They kept giving me the wrong the dosage of medication for a medicine. It could of killed me. They have no sanitation in the room.. you must use a bedside commode and they bag the shit and put it in a trash can .you can smell it and it's very unsanitary for an icu. Then I leave and call for the surgeon and now they won't tell me anything because I am no longer under their care. I was going to get the heart surgery in Cleveland but if it's anything like this..I won't use a Cleveland clinic...no thanks...they did not help me so if I die it's on them.​

The staff was okay. Most were at least baseline polite. Not sure I would say everyone was…read morecompetent, especially the young man who tried to insert the IV line TWICE and had to have someone else come in and do it. The entire ER experience leaves a LOT to be desired. Despite not being particularly busy, we were never made comfortable. We basically moved from waiting room to waiting room with a couple testing rooms in between. Never a bed. Never a modicum of privacy. Just a bunch of sick people of various degrees sharing a big room, and each others' embarrassing moments. I did not appreciate being privy to someone else's vomit fits from ten feet away--and it happened more than once. My wife, struggling to deal with a painful kidney stone, was never once given the opportunity to lay down or be comfortable. They stuck her in a wheelchair for over five hours, listening to people throwing up and seeing their open wounds ooze, before we were finally discharged. She was not able to rest for even one moment between the pain, pus, and puking. On the way out, it took nearly an hour to discharge. They put us in a cubicle with one chair--there were two of us. I stood up for 45 minutes and not one person offered me a seat. I will change insurances before I ever have to come back here. Shame on Summa. For a "teaching hospital," the only lesson we learned is to avoid at all costs.

Mom is a Senior with end stage heart failure, end stage COPD, and pneumonia. Transported from…read morehealth facility to Summa ER. ER saw her and requested her be admitted. Summa does not take her insurance plan, so now being transported to Akron General delaying care hours more. Disgusting. Insurance and hospitals need overhauled by the government. Mother was a nurse for 40 years, and this is how all the seniors are being treated. Disgusting. Do no harm is the medical oath, but it's all about money. Smh

I use different doctors and facilities at Akron/Cleveland and I love it! I required them for my…read moreillness. Best care I've ever received during the last 2 & 1/2 years. A loved one said Akron Medical has everything (and more) that you need' Amazingly! They sure do! Thanks a million to all my regular staff and students to the kitchen and housekeeping! You all rock! Great work well done!

NO SHOWER IN POSTPARTUM ROOMS?! I gave birth here and the staff was wonderful, but I just can't…read moregive a good review because of the facilities. After laboring in a big room with an attached bathroom (with a shower) and couch for my husband to sleep on I was wheeled into their new life center and put in a tiny room with an even tinier bathroom and no shower. I did not get to take a shower until I got home 2 days after delivery, so I felt disgusting the whole time I was there. I don't know why management thinks it's acceptable for new mothers to not have the basic decency of a private shower after giving birth, especially with what it costs to give birth. The room was so small that the medical bed took up most of the space, and my husband had a small chair with a footstool to sleep on. My baby's bassinet had to be moved around the tiny bit of free space next to the bed so that I could get to the bathroom, so she was constantly waking up. Again, the staff was very nice and I could tell that they really cared about helping us learn how to care for our baby, but that just doesn't make up for the lack of care Cleveland Clinic seems to have for the facility.

5 Stars at this facility. Caring, compassionate and professional. You can count on people here…read morehelping you !

I love this hospital. I've had several procedures here, including outpatient, emergency trip, etc…read more Every time, I had the best experience, team, and doctors. I was taken care of totally! They truly care about their patients. It makes a difference when the employees have ownership in a business.

They have the nicest staff ever at concentra!!! The girl are the sweetest people! I wish all…read moredoctor's staff was this nice!

Its a hospital. I think everyone should know what or why then visit here. If your not to sure then…read moreyour going to need more then just a hospital to help you with this problem

To bad I couldn't give a zero. I took my wife in to Akron City ER because was sent by our primary…read morecare doctor's office with an uti and several other things going on. The doctor we saw was very belittling and condescending. He never touched her but said in his report he examined her throughly. He told her that she couldn't have an uti because she didn't have one because her test 10 days earlier showed nothing. The same with being told she might have a hernia by a doctor. He looked at an old ct scan and said that the other doctor just panicked and sent her there. He didn't see anything wrong and there was nothing they could treat her for. So we up and left having enough of him. Monday she went to Akron General in extreme pain and spasms. 103.2 temp low bp and O2, 119 Heart rate. Plus they had to do sternum rubs because if being unresponsive. She is now getting all the treatment at Cleveland Clinic for ALL the problems summa has been dragging their feet on for months now. No more summa doctors or hospitals.

This is my first time at St Thomas(Crystal Clinic Orthopedic Center) for a surgery. I came early…read morefor surgery & was greeted by very friendly staff. I was taken back to prep which is my least favorite part because I hate getting IV's. I believe the woman that did mine is named Allie. She saw that a wear a watch and decided to go in right there because a watch band will often constrict the area a bit and make it easier to find a vein. I have to say, she didn't hurt me at all and this was the best IV I've ever had!! I usually feel it and am constantly aware that it's there. Not this time. I'm able to move around and there is zero discomfort. Every single nurse I've had has been absolutely wonderful. The aides and dietary staff have been so friendly and helpful. The doctors have been great making sure all my questions are answered. I haven't had to wait more than one minute when I've had to push the call button for the nurse. Room service has been great about my orders. The food is just ok. The gravy on the pot roast had raw onions in it and the roast itself was extremely dry. The best things I had were the spinach side salad with French dressing and the cheeseburger for lunch and cream of wheat for breakfast. The eggs are your typical scrambled eggs that are bland and the turkey sausage was dry but overall, they didn't let me go hungry. I have to say I'm very impressed with everyone that has helped me here. If I had to do it all over again, I'd do it here in a second!

Review based on MRI and registration experience only. Because of this, I have not given it a 1 star…read morerating as to be fair. Awful, awful awful! Worst experience ever regarding a procedure. I am still in complete awe of how poorly this went. I am a Lupus Warrior so medical appointments, procedures and processes are not new to me. I also worked in the medical field for 17 years. I started off by going to the entrance on the rear of the building as instructed. The parking was free so bonus there. I walk in the entrance marked MRI. The interior was dark and abandoned. It was like I walked into a business that had closed. There was a check-in station, closed and unlit, a waiting lounge, again unlit, a chain across a hallway with a stop sign on it and another hallway off to the side. Ok...creepy. After standing and looking around, a gentleman walked in from outside and asked if I needed help (where he came from..no clue). Of course I said yes I am here for an MRI. He points to a phone sitting on the ledge of the check-in desk. Pick up the phone and they will help you. He then leaves. I pick up the phone, it begins ringing. A voice answers from the great beyond. Have I been to registration yet? Um no. Hang on I will be out. Ok. Finally a person walks up behind the chain. I'll get you started on your way to registration. Ok. Several turns down a long, desolate hallway and we reach a set of elevators. Ok take these up a floor...then more directions to registration. Up and away I go. Follow the directions except there is nothing on my left...Lots on my right. No information desk (I am actually at the main hospital entrance). I see a surgery desk. Low and behold, the same gentleman that helped me earlier saves me yet again! Now hurry up and wait and wait and wait. Almost 45 minutes later, it's my turn (the only person ahead of me was the one at the desk when I got there.) Finally registered. Now, to make the looonnngg journey back through the bowels of the hospital. Back at the deserted desk. Pick up the phone. I'm backkkkk. The tech is now rushed as it is over an hour past my scheduled appointment. Rushes me through a bunch of questions and has me put my purse in a locker. Another tech gets me set up and sucks me in the machine. Oh, btw, this is for my ankle. I put my headphones on and she walks out of the room. No "Are you ok?" Or "We are starting now". Just music. No status checks or updates are given. I begin to feel my toes go numb. Ignore it. Now I involuntarily start tearing do to the extreme discomfort that has now turned into pain. Push the button....mistake! A voice speaks to me through my headphones. "What do you need?" "Are we almost done?" "NO, what's the problem?!" "I am in pain, can we re-adjust?" "NO! We have 20 minutes left. If we stop now, we have to start all over! What do you want to do?!" "Continue I guess." Silence. Machine starts again. So uncomfortable. I manage to the end somehow. Out of the machine. I grab at my foot. "Don't move yet! I have to put the table down!" "Too bad, I am hurting!" Table down. Glaring at me as I am not leaving the room fast enough. My foot is not cooperating. Finally stumble out of the room. "Get your things. Go back out the way you came in." Hobbling down the hallway, I let myself out of the chained hallway and to the parking lot. Awful, awful awful....

i am 16 years old. last year i was suffering from an eating disorder. i refused to eat anything and…read morei was feeling more depressed than i have in my entire life. my mom took me to a different hospital before this one. they told me "keep drinking fluids", "just keep trying", etc., then they sent me home. i kept suffering, and i was even considering suicide because i felt so sick and tired of living. it had been 3 weeks since my last meal when my mom brought me here, and i finally felt like i was being taken seriously. they didnt tell me to "just keep trying". they actually did something about it. i was admitted and stayed for 3 days here. the staff was so kind and understanding, this place really feels like a safe space for everyone. i am also autistic, and they were incredibly understanding of all of my extra quirks and needs. as mentioned, this was a year ago, and i am now doing so much better. thank you to all of the staff here for being so kind and taking me seriously when it felt like no one else was.

Very uncommunicative when you try to get financial assistance or make payment arrangements…read more If I get *any* response, its a canned response. About ready to just take the hit on my credit report and let it go to collections, then I can negotiate with the collection agency​

Nursing assistant Precious was very rude at times. Attitude needs adjusting,…read moreSecond shift RN was sweet and a very professional. What a hard worker. Hope I get to see her again.

i received excellent care from Wadsworth Ems, Summa at Barberton, and Barberton Family practice…read more Thank you. I was taken to Summa Barberton on Jan 28, 2026 To be checked out. Roberta Thomas

Our family had an emergency, that unfortunately ended in losing a family member. The emergency…read moredept. Did a fantastic job. The nurses and doctors were very compassionate and caring.

Great hospital went there with chest pains got wrote in insurance took care of it very clean…read moreplace recently remodeled