If you go to one building for services, literally each room you go into is somehow a different…read morecorporate entity. You'll get a different bill from each different corporate entity. They make even the most straightforward service unreasonably complicated. You will still be receiving bills from them a year after your visit. Even though your insurer provides you the exact amount you owe, it will never align with any of the CC bills because CC applies any payment to any bill in any amount and any billing date they want. You make a $50 co-pay at the time of one visit but CC spreads it across five different visits in random amounts- $1.83 here, $2.56 there, $14.85 to another one. Avoid obtaining services from CC at all costs. The level of care you receive won't ever be worth it. Akron General used to be great. Corporate greed got the best of them. CC is the worst.

Extremely disappointed in the unethical billing practices of Cleveland Clinic Akron General. Before…read moremy late father's final bill was even due, the hospital forwarded my contact information to a third-party debt collector, DCM Services, to harass his estate. My father maintained an immaculate payment history his entire life, yet this hospital chose to prematurely unleash a collection agency on a grieving family by exploiting legal loopholes. Furthermore, outsourcing billing to aggressive agencies like DCM unnecessarily inflates administrative expenses, which Cleveland Clinic passes onto other patients, driving up healthcare costs for everyone. Using a loophole to target a deceased patient's family before a bill is even past due is very shameful, and it shows that their billing department values aggressive collection tactics over basic human decency.

Mom is a Senior with end stage heart failure, end stage COPD, and pneumonia. Transported from…read morehealth facility to Summa ER. ER saw her and requested her be admitted. Summa does not take her insurance plan, so now being transported to Akron General delaying care hours more. Disgusting. Insurance and hospitals need overhauled by the government. Mother was a nurse for 40 years, and this is how all the seniors are being treated. Disgusting. Do no harm is the medical oath, but it's all about money. Smh

I had to have a surgery that required staying in the hospital for a couple nights after. I received…read moregreat care from the nurses and doctors. Although I didn't have a huge appetite, I found the food to be good, especially the soups and the bacon they served for breakfast. My room was large and comfortable and I heard very little noise from the hallway. There are huge windows and it felt very welcoming for a hospital room. My room was kept clean and tidy and I had plenty of amenities (wash cloths, toothpaste/toothbrush, lotion, etc.). The pre-op nurse Pam was so nice and made me feel at-ease, even though I was anxious. Nurses on my floor: Chrystle, Melody, and Bryan were all awesome as well as the nursing supervisor Becky who came to check on me several times. Nursing assistant, Liv was beyond sweet and helpful. My surgeon and the residents were all knowledgeable, straightforward, and kind. I felt like this was high quality care and I was kept well-informed of everything. It was convenient having my pharmacy order delivered to my room before being discharged. Great experience at a modern facility.

belittled me, made fun of me, let me fall out or rather off of my toilet portable one while having…read moretwo (still even now) broken ankles, made comments that i was unsanitary but no one would bathe me, and said they had to cut my casts off because i soiled them with urine, well that is what happens when a person is left with two broken ankles in a bed, a broken right arm, and a hairline fractured tailbone. not to mention my personal property was stolen and nothing is being done about it.

Glass building front desk on the first floor employs some of the worst people out there. They make…read morefun of patients who come in who ask questions which is so wrong. It is not professional at all and I expect better from them. Some of us do not have the money they have working here or husbands who work and help support them, if we dress a certain way so be it! Keep your damn noses to yourself and respect everyone. Treat them as you want to be treated! I have lost a great deal of respect for this hospital.

I love this hospital. I've had several procedures here, including outpatient, emergency trip, etc…read more Every time, I had the best experience, team, and doctors. I was taken care of totally! They truly care about their patients. It makes a difference when the employees have ownership in a business.

5 Stars at this facility. Caring, compassionate and professional. You can count on people here…read morehelping you !

Once again, back ass on my again, back with the lazy stuff again last time coming here just wanted…read moreto report that nurse Leslie does not do her job. She is an RN you might want to rethink before you go here to get your care.

Easy access with plenty of parking. The waiting area is clean and the receptionist staff is quite…read morefriendly & helpful. My X-ray tech was a bit icy, but I guess people have different personalities and she may have just had an off day when I visited.

Went there for a kidney infection today they took my urine, blood, ct scan. The doctor Randall…read moreMcComb said I had a bad urinary infection 6 hours later he's discharging me with no treatment and told me that my urine sample was contaminated. He didn't even bother getting another urine sample just told me I could leave. I'm still having the same amount of pain luckily I have antibiotics at home from a while ago. I seen all my test results in all them point to kidney infections. I get my paperwork back and it says blank pain in the wrong spot and it says I have a benign tumor on my uterus that he never mentioned.

I called and asked if they have the equipment to look in the back of the eye for retina detachment…read moreplus cataract. I told them I had eye surgery for retina detachment plus cataract surgery they said that they have the equipment the lady that answered the phone. I asked multiple times do you have the equipment to look in the back of the eye they ignore me. They made me wait for three hours and nobody seen me the worst experience I've ever had. I'm in the nurses there are very in compassionate. There was nobody in that ER whatsoever. I waited there for multiple hours and nobody was there to see me., the nurses and doctors were making comments about the patients .., I this er should be shut down. , it would be zero stars terrible experience. I don't recommend anybody going there..

This is my first time at St Thomas(Crystal Clinic Orthopedic Center) for a surgery. I came early…read morefor surgery & was greeted by very friendly staff. I was taken back to prep which is my least favorite part because I hate getting IV's. I believe the woman that did mine is named Allie. She saw that a wear a watch and decided to go in right there because a watch band will often constrict the area a bit and make it easier to find a vein. I have to say, she didn't hurt me at all and this was the best IV I've ever had!! I usually feel it and am constantly aware that it's there. Not this time. I'm able to move around and there is zero discomfort. Every single nurse I've had has been absolutely wonderful. The aides and dietary staff have been so friendly and helpful. The doctors have been great making sure all my questions are answered. I haven't had to wait more than one minute when I've had to push the call button for the nurse. Room service has been great about my orders. The food is just ok. The gravy on the pot roast had raw onions in it and the roast itself was extremely dry. The best things I had were the spinach side salad with French dressing and the cheeseburger for lunch and cream of wheat for breakfast. The eggs are your typical scrambled eggs that are bland and the turkey sausage was dry but overall, they didn't let me go hungry. I have to say I'm very impressed with everyone that has helped me here. If I had to do it all over again, I'd do it here in a second!

Review based on MRI and registration experience only. Because of this, I have not given it a 1 star…read morerating as to be fair. Awful, awful awful! Worst experience ever regarding a procedure. I am still in complete awe of how poorly this went. I am a Lupus Warrior so medical appointments, procedures and processes are not new to me. I also worked in the medical field for 17 years. I started off by going to the entrance on the rear of the building as instructed. The parking was free so bonus there. I walk in the entrance marked MRI. The interior was dark and abandoned. It was like I walked into a business that had closed. There was a check-in station, closed and unlit, a waiting lounge, again unlit, a chain across a hallway with a stop sign on it and another hallway off to the side. Ok...creepy. After standing and looking around, a gentleman walked in from outside and asked if I needed help (where he came from..no clue). Of course I said yes I am here for an MRI. He points to a phone sitting on the ledge of the check-in desk. Pick up the phone and they will help you. He then leaves. I pick up the phone, it begins ringing. A voice answers from the great beyond. Have I been to registration yet? Um no. Hang on I will be out. Ok. Finally a person walks up behind the chain. I'll get you started on your way to registration. Ok. Several turns down a long, desolate hallway and we reach a set of elevators. Ok take these up a floor...then more directions to registration. Up and away I go. Follow the directions except there is nothing on my left...Lots on my right. No information desk (I am actually at the main hospital entrance). I see a surgery desk. Low and behold, the same gentleman that helped me earlier saves me yet again! Now hurry up and wait and wait and wait. Almost 45 minutes later, it's my turn (the only person ahead of me was the one at the desk when I got there.) Finally registered. Now, to make the looonnngg journey back through the bowels of the hospital. Back at the deserted desk. Pick up the phone. I'm backkkkk. The tech is now rushed as it is over an hour past my scheduled appointment. Rushes me through a bunch of questions and has me put my purse in a locker. Another tech gets me set up and sucks me in the machine. Oh, btw, this is for my ankle. I put my headphones on and she walks out of the room. No "Are you ok?" Or "We are starting now". Just music. No status checks or updates are given. I begin to feel my toes go numb. Ignore it. Now I involuntarily start tearing do to the extreme discomfort that has now turned into pain. Push the button....mistake! A voice speaks to me through my headphones. "What do you need?" "Are we almost done?" "NO, what's the problem?!" "I am in pain, can we re-adjust?" "NO! We have 20 minutes left. If we stop now, we have to start all over! What do you want to do?!" "Continue I guess." Silence. Machine starts again. So uncomfortable. I manage to the end somehow. Out of the machine. I grab at my foot. "Don't move yet! I have to put the table down!" "Too bad, I am hurting!" Table down. Glaring at me as I am not leaving the room fast enough. My foot is not cooperating. Finally stumble out of the room. "Get your things. Go back out the way you came in." Hobbling down the hallway, I let myself out of the chained hallway and to the parking lot. Awful, awful awful....

Very uncommunicative when you try to get financial assistance or make payment arrangements…read more If I get *any* response, its a canned response. About ready to just take the hit on my credit report and let it go to collections, then I can negotiate with the collection agency​

Do not go here for a specialist appointment. They will bill you separate for everything! I took my…read moredaughter there for an ENT appointment. Not only did I get charged my co-pay, but 485.00 for a simple x-ray, and another 35.00 for radiologist to read it. The x-ray was performed in house, but yet billed as if external. This should be a crime. So, with insurance, my bill exceeded 500.00! There wasn't much in the care department. The visit lasted maybe 20 min with the x-ray. I am beside myself. I can't believe they billed out 3 claims for a single MD visit. Find a specialist that does everything in house if you can.

i received excellent care from Wadsworth Ems, Summa at Barberton, and Barberton Family practice…read more Thank you. I was taken to Summa Barberton on Jan 28, 2026 To be checked out. Roberta Thomas

Nursing assistant Precious was very rude at times. Attitude needs adjusting,…read moreSecond shift RN was sweet and a very professional. What a hard worker. Hope I get to see her again.

Our family had an emergency, that unfortunately ended in losing a family member. The emergency…read moredept. Did a fantastic job. The nurses and doctors were very compassionate and caring.

Great hospital went there with chest pains got wrote in insurance took care of it very clean…read moreplace recently remodeled