BEWARE
If you're considering this shop, I strongly encourage you to proceed with caution. I don't usually write reviews, but after my experience, I feel it's important to share so others can make an informed decision.
I began my journey with this shop in November 2023, when I paid nearly $2,000 for the installation of my Sisterlocs. Initially, everything seemed positive. The owner, Sylvia, was welcoming and explained that my reties would be $120 every 6-8 weeks, increasing to $225 only if I went beyond that timeframe.
Things started to change in January 2025 after I experienced a death in my family and had to cancel an appointment. I notified Sylvia and she responded that rescheduling would not be an issue. However, I never received a follow-up. After waiting, I reached out again with no response. I eventually scheduled with another stylist, Lavina, through the website.
Because of the delay and lack of communication, my appointment went beyond the 8-week window, and I was charged $225. In my opinion, this was avoidable and felt unfair given that I had made multiple attempts to reschedule.
I continued seeing Lavina, but in January 2026, after a retie, she informed me my new rate would be $150 due to the time it took to complete my hair. This contradicted what I was originally told during my consultation. Although I paid the updated amount, I expressed that I would follow up with Sylvia for clarification.
At my next appointment in March, I arrived at 4:38 p.m. for a 4:30 p.m. appointment and was told Lavina had already left because I had not called ahead. This was frustrating, especially given the minimal time difference. I spoke with Sylvia, who agreed to complete my retie and suggested I schedule future appointments with another stylist, Amani.
After continuing services, I attempted to book a future appointment directly with Sylvia, and my request was declined without a clear explanation.
Overall, my experience has been disappointing due to inconsistent pricing, lack of communication, and what I perceive as unprofessional business practices. I would strongly recommend getting all pricing and policies in writing before committing, as verbal agreements were not honored in my case. read more