Severe negligence and safety concerns. Severe leaks in the unit above mine caused damage to the walls within my unit. Water literally dripping from the ceiling. THE ONLY MAINTENANCE AND REPIR that was done, after 12+ hours of water running INSIDE THE WALLS, was to paint over the discolored Sheetrock. Multiple molded areas were simply painted over. No effort to open the walls and remediate any mold/mildew. AND IT TOOK 5 weeks to complete. Disgusting and disgraceful. Multiple messages to the manager with no response. read more

The manager, Kim, is completely obnoxious and disgruntled. every time I've asked about things being fixed on time, there's an excuse. It's never her. It's always maintenance. We have been waiting for appliances for 4 months. Her excuse for this is always oh, they're coming next week. And there are other people ahead of you. After orders haven't come in for 3-4 months...as a manager isn't it time to find another vendor??? Since the moment we moved in, I've spent over $300 out of my own pocket on pest control. My washer and dryer were broke for literally three weeks for two simple parts you can order same day delivery and install from Amazon in 15 minutes. The pool and the hot tub work sometimes. Trash in the dumpster is constantly overflowing. It's a travesty that such an amazing property can be so poorly managed. I have spoken to many of the tenants who have all the same complaints. read more

Mark was amazing , came in clutch & fixed my AC in the middle of the night after it cut off ! Not all hero's wear capes , preciate you mark ! My man deserves a raise ! read more

Severe Safety & Liability Issue - AC Broken, Staff Member Destiny Threatens Tenants I am extremely disappointed and concerned with the management at this property. My AC has been completely out, leaving my apartment at over 80°F. This is not just a matter of discomfort; it is a severe health and safety hazard for both myself and my pets. When I went to the leasing office to address this urgent emergency, I was met with extreme hostility by an employee named Destiny. Instead of attempting to defuse the situation or offer a timeline for repairs, Destiny displayed a complete lack of empathy and professionalism. When I expressed my justified frustration regarding the unlivable conditions of my home, she escalated the situation by threatening to call the police on me. Destiny claimed there was no supervisor available and attempted to act as the sole authority, while completely ignoring Texas tenant laws regarding a landlord's duty to repair conditions that affect health and safety. Weaponizing law enforcement against a paying resident who is dealing with an unresolved emergency is a massive liability. I demand that corporate management contact me immediately to resolve my AC issue and address Destiny's behavior. Prospective renters beware: they will leave you in the heat and threaten you when you ask for help read more

Honestly the worst place I have EVER lived. Overpriced and the property manager had to of been the rudest person to ever exist. While I was leaving my DV situation and having to do a roommate release form, Kim was anything but nice. Instead of being understanding and helping me with any questions I had or issues that my ex brought along, she answered with hostility and incompetence. We constantly had problems with our upstairs neighbors stomping at all hours of the night and nothing was resolved resulting in little to no sleep some days. I was once kicked out of the pool for my swimsuit.. I was pregnant and it was the only one that was stretchy enough to be able to fit. read more

DO NOT MOVE HERE!!!!! Please don't be me and ignore these poor reviews. Summerbrooke does not care. Do not trust this place with your money or wellbeing. I moved in Oct 2024 from out of state. The day of my move in, Summerbrooke called and said the unit assigned on my lease was not ready so they changed the unit. I picked up the keys and moved all my things in. Woke up the next morning with both my ankles COVERED in flea bites. It was a weekend so I called the emergency maintenance line and left a voicemail. Tried home remedies and flea bombs but nothing helped. Slept at my parents house the 2nd night. Went into the leasing office the following Monday and Kim Mandy said she heard my voicemail about the fleas and was confused (so nobody thought to call me back after hearing the voicemail???). She asked me if I had pets and I said no it's just me and I had never seen a flea before in my whole life. I cried in the leasing office and showed Kim and Brandon my flea bites. They said they would take care of it. I spent another night at my parents. I received a text the next day stating the flea activity was "minimal" , they had laid out traps, and I could return to the apartment. When I showed up the day after the text, there were still live fleas and I got even more flea bites that night. I stopped sleeping there. I bought 2 of my own traps and caught many, many, MANY more fleas. I went to my doctor concerned about the flea bites (my skin is crazy sensitive) and told her about the disaster this move had been. She immediately wrote me a letter stating I needed to move out. When I presented Summerbrooke with my intentions to move out of this unit, they offered me a different unit. At that point, I had absolutely zero trust for this place. I was scared there could be fleas or worse in any of these units. I was scared the fleas were infested in my belongings and didn't know if anything was salvageable to move anywhere. The best day ever was Kim agreed to let me move out of my lease. Brandon told me any check getting back my deposit or partial rent would be in the mail by December 2024. I stayed at my parent's house until I was able to move out of the unit which thankfully was less than 2 weeks after moving in. TO THIS DAY, APRIL 2025, I HAVE RECEIVED NONE OF MY MONEY BACK. I HAVE RECEIVED NOTHING, NOT EVEN A LOUSY MOVE OUT EMAIL FROM SUMMERBROOKE. I stayed in that unit for maybe 3 nights. I moved in and out within the same month. I received NO documentation after my move. They ignore every email I send. I'm working on escalating the matter. Save yourself the trouble!!!!!! read more

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By far the best apartment complex I've ever lived at. Ive lived here since 2021 and have always had exceptional service from maintenance and management. Kim, the manager, has always been quick assist with any issues I've had and always been fair and professional. I have recommended several family members and friends to live here over the years. read more

I paid a 300 deposit and got denied! Now they saying it can take up to 30 days for me to get my money back! That's ridiculous!

Do Not Rent Here. My brother gave his notice to the apartment management that he would not be extending his lease. He paid his rent in full through the end date. The apartment manager, Kim Mandy is now claiming he didn't pay last month's rent. She's lying, we have the cancelled check. Stay away from this place. read more

wonderful apartments! I used to live here and when I did I would enjoy going to the pool to relax or go workout at the gym most people I've met there are extra nice too. Being honest saw this place online when I first was looking for a place to live and when I got there the one who booked me was Kim she was such a nice individual and has a family shes definitely proud of! Thank you guys for giving me this experience and have a wonderful day and life. read more

DO NOT MOVE IN UNTIL YOU DO A PERSONAL WALK THROUGH OF YOUR EMPTY UNIT. This will be my fourth time I've moved into an apartment. It is by far the worst start I've ever had with an apartment. First, we never got a personal reach out from them for an update on our application. We had to call them on seven different occasions to finally know we were approved. We were also promised an answer by the afternoon of the time of the phone calls. Spoilers alert they never called us at all. We were informed with only a week before our move-in date that we were approved after WE reached out again. They never once reached out to us. Our move in date was set to be August 12th we had a U-Haul rented our internet and electricity set for the day however we were informed the day before our apartment is not ready for move in cause their painters and floorers did not touch our apartment yet. We then moved in August 16th told to come in at 10 when the apartment would be ready but again it wasn't. The cleaners hadn't even started so we had to wait an extra hour and a half to start moving. I can tell yall they did nothing with the extra time they gave themselves. Flooring was still a problem, the painting was slapped together and already cracking in my room. The smoke detectors were all either not in place or had dying batteries. As well as the place was still filthy on the floor my feet were covered in dirt and bits while walking INSIDE the apartment. Lastly there was a line of ants walking right in front of my bedroom entrance from the AC unit to behind the dryer unit. There are even more problems we have faced than the ones I've listed. My leasing agent has been apologetic and sweet. However I have not received a personal apology of any kind from any of the problems from the property manager. As well as I have talked to some fellow tenants and apparently we are not the first to go through this crappy and disrespectful experience. With all the money we spent and the issues we faced this apartment was not even close to where it should've been. I am deeply disappointed and have felt very disrespected throughout this time. I hope you reconsider living here until management can take proper care of their apartments and their residents. read more

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super racist environment, I applied and was approved over the phone and sent my welcome home email and invitation with all the codes to the gate and everything. I go into meet personally to get my keys and the manager tells me I was never approved as I'm showing her the email where I was and she continues to tell me and my mom my credit score at the time was denied when it never was I was in the 700s that's more than enough for that janky complex. So she has my credit ran over n over than send me another email and says I'm denied as I'm standing in the office with my parents. she goes off my parents and kicks us out. I hate this property and the staff they choose to run it. Very wanna be snobby and self centered people and shit** management. read more

The office staff is extremely rude!! Make sure to inspect your apartment thoroughly before you pay a penny. Your apartment will look nothing like the demo. Get your AC unit inspected professionally and take pictures of everything. Good luck dealing with Kim because she could care less if you are happy/comfortable in your home. And she will right fight you about everything/anything. Find a good attorney once you sign the lease. I hate even giving them one star. The grill by the pool doesn't work. The hot tub doesn't work. The gym is never clean. read more

Summerbrooke Apartments - The coil to our AC unit - Apartments Near Me - Kemah, Texas

I love it here !!!!! Never had a problem...every question I ask , it always gets answered they are quick with everything and super helpful !!! Brandon is straight forward!!!! He's not mean read more

The garden tubs are phenomenal. This complex is super quiet after 8pm. I have never had a problem with packages being left at my door while I am away at work all day. The manager even stopped and picked one up and put it on my patio. The pool is amazing. Management is very responsive to requests for pest control or other issues. read more

One star is too much! Is the worst place I have ever lived in my whole life, the way Brandon and Kimberly ("Manager") treat you is beyond disrespectful, they yell at people and even roll their eyes when you are asking for something. We decided to move out because we never even got the information to renew but in a unofficial way few days before our lease expired, obviously we moved to another place (WAY BETTER fortunately). Don't waste your money here, there are many other places that are way pretty and better overall including the way clients are treated. read more

There were so many issues when living here, but ESPECIALLY after leaving. The moment that they know you no longer have to pay them, is the moment they stop caring and will no longer exhibit any semblance of customer service skills. Issues before move out: They claimed to have not gotten my 60 day notice on time and thought I was moving out at the third week of the month instead of the second, and tried to charge me a full month's worth of rent anyway (which would not have been accurate even if we were moving out at the third week anyway) and they had to adjust that. I had to re-send and took screenshots of not just one... but BOTH of my 60 day notice emails. Yes, I sent two because I never got a response on my first email and then received a voicemail from them claiming we never sent one. Both emails were before the 60 days and they STILL did not update their records accordingly u til I sent them proof of my 60 day notices. They also discriminate against women at the pool. I can understand a no G string policy but I literally witnessed a woman being thrown out for CHEEKIES and being told that this is a "family friendly" community. Children do not care or notice things like that and all bathing suits will show some sort of cheeks. What about the people who do not have kids? Are they less important? The money they pay does not matter? Insane. There were two times in which I accidentally used an old bank account for payment and I contacted the office immediately both times, a few days before the 1st (I always paid early, but was still treated horribly even though I did this) and they told me that it was not an issue and that I would just need to wait for the payments to return to use the correct payment method. There was no way for their systems to cancel a pending charge which was understandable. After being told that they would remove late fees (because I was never late and communicated with them early both times I accidentally used an incorrect method), one of the late fees stayed on my account for 3 months. I had to call sooo many times and they said they would need to get with the manager Kim. This brings me to my issues after move out. Issues after move out: Kim is horrible. She is extremely petty and does not know how to work a customer service oriented position. I work as an escalations supervisor myself and know how to deescalate clients. I have to deal with extremely upset people all day and you know what I don't do? Argue with people. Not only does she not have this skill, she actually ESCALATES interactions. She has to be right and has to have the last word. She is a literal Karen. Do you want to live in an apartment with a Karen working as the MANAGER? It's as bad as it sounds. They nickled and dimed us. Granted, there were issues they had to fix such as flea bombing the carpet multiple times before removing it anyway. But for us to pay over 1000 dollars for our deposit and STILL owe a balance? I have been living in apartments for years and never experienced an insane move out cost such as this. She told my roommate that she would remove the charge for the fob key, but still added it anyway. I am also NOT the only review mentioning Kim by name. Shark like practices after move out. Extremely petty. Do NOT move here. Their prices are going up anyway and it's not worth it. Don't say you weren't warned. They'll be somewhat nice to you while you are a resident, but as soon as you move out, they can care less about you. Especially Kim, everyone else was nice but she's the manager and if the manager can't be kind then what good is that? Also please note: any positive reviews you see here mostly from people who have not yet moved out. This DOES make a difference. Don't say you were not warned. read more

They had a sign in their office that says "we love 5 star reviews", I would take that in to account when reading the "good" reviews. Honestly it's a great location, but that's where it ends. There are only carpets in bedrooms and the walls are thin, so if you live on the first floor you will hear your neighbors and if you live on the 2nd or 3rd you will get noise complaints for living. They will not take the noise complaints off of your record even if you have proof that you weren't even home at the time of the complaints. They will lie to your face constantly and you will never get your deposit back. If you choose to live here record absolutely everything, every conversation with management (especially Kim) and even every payment you make and when you made it. Good luck! read more

RUN!! DO NOT RENT HERE! I'm just gonna tell you everything they did. We got a lease violation for a noise complaint, once we proved that it wasn't us and had documented evidence, they still didn't remove the violation. Brandon made promises that he couldn't keep, telling us that we get to keep a deposit and that it transfers, needless to say that was wrong . We also got cheated out of our deposit the second time. I would take them to small claims court but I don't have the time. Let me paint a picture of Kim for you, my wife and I were asked what we do for a living, we are both teachers. We never asked for anything in return for being teachers, we were just asked what we did for a living? When we had an issue with Kim, she said, "how can I break this down into a way that you understand. Imagine you're dealing with a difficult parent" once we responded, she said, " we know your teachers, you've told us 1000 times ". we literally mentioned it whenever we were asked what we did for a living. They were the ones that brought it up . Kim is totally passive aggressive, and manipulative. I rented here for a year and a half. Management will find a way to cheat you out of your money every single time. They make promises and are extremely nice to you, but once you sign the lease, you start to see their true colors. If you are going to move here, record everything and get a doorbell camera. Your car will probably be broken into, and management takes no responsibility for the many shortcomings. Please save your money and go far away from this place, they will bury you in hidden fees. Also, every time you pay rent, pay it with a check in person. Plus, make sure that Kim, Brandon or whoever signs your receipt, because they have also claimed to have never gotten rent from people that I know. If you can avoid this place at all, do it. read more

I lived at Summerbrooke apartments for 6 months now and I can't stand management!! Kim is the rudest person I have ever delt with in this complex! She yells at people when we are out at the pool right in front of everyone! Totally unprofessional. Living here is solely based on whether that woman likes you or not. I refuse to be talked to like that and she has no intent to stop! She has received terrible reviews as an apartment manager and she should find a job that suits her better than being Any type of manager! DO NOT MOVE HERE! It is NOT worth that dictator messing with my lifestyle!! And good luck trying to park here. There are way too many people living here and not enough parking. This is a daily battle to the point I don't want to leave my Apt. Because I don't want to lose my spot if and when I find one!! read more

Aw darn can't do .5 stars...Anyway, If you like high rent, subpar appliances, an amenities center that's not open when you're home, ever-changing monthly fees and charges, a closed pool, non-working grills, dog sh!!t everywhere, barely any available parking, and a very disrespectful extremely rude and incompetent complex manager, Summerbrooke Apartments is the perfect place for you! Don't want your place to look anything like the display models? PERFECT! It won't. Want a very difficult move in process where they will mess everything up, THEY GOT IT! Can't speak to the hellacious move out process, but don't worry there are plenty of other reviews that do. Have a desire to be talked down to, argued with, and aggravated by a woman named Kim, THIS IS THE PLACE FOR YOU! Like bugs inside and out, overflowing dumpsters, and a "stocked" fishing pond that's really just a retention pond because you can't build without one? BOOM YOU'LL FIND IT HERE! Brandon is absolutely excellent and this review has nothing to do with him, I actually feel awful he has to work with the people he does and answer to the shady and unethical things the complex does. Hope this helps, absolutely feel free to reach out for any additional questions, I could talk about this place all day ;) read more

We were given keys to a unit at Summerbrooke Apartments. The unit was not cleaned before the move in date and to top it off it's infested with roaches. Management has done nothing to resolve this issue with the exception of bombing once and have now washed their hands on the matter. read more

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They do not properly maintain their property. My child was injured at the pool in these apartments because management is incompetent. They will also try to nickel and dime you once you move out. My biggest tip for you will be to take pictures on your move out day. The only thing that saved me from having to overpay at move out was those pictures along with a complaint to the housing authority and the BBB. read more

Moved here 8 months ago. Everything was fine until some genius came up with the idea to give every apartment 1 free spot to park and $15 spot for additional parking. Totally fine right? NO! I have 2 vehicles and I leave for work before the office opens and get home after they close. Therefore I sent my pregnant wife down to get myself a parking spot at 8:45am and they informed us that they sold out by 8:30am. Just got home from a work trip at 6:45pm on 1/10/19 and my truck is currently parked at a restaurant down the road because no "guest" spots are even open for my vehicle. And yes, I, as a resident have to park "guest" when there are hundreds of open "resident" spots not parked in but are not mine to use. I wouldn't even tell my worst enemy to live at this place. These apartments are run by a bunch of uneducated, unorganized, and unprofessional women who have not even the slightest clue about anything! This place is TRASH!!! read more

Summerbrooke Apartments - Apartments Near Me - Kemah, Texas

Would give zero stars if it were possible. This apartment complex is ridiculous. My friend moved here and was told that all guests must park in very back by retention pond or park outside the gates by the office. Last night I parked by the retention pond and they towed my car. They even have a sign that has arrows that states "guest parking" near where I was parked. The ground was wet and nothing else was visible. Their "resident parking" spray paint jobs on the spots themselves are not only miss spelled "RESEDENT", but it is NOT LEGIBLE unless you are on your hands and knees looking for it. We have called the office several times and explained the situation and they are refusing to accept their mistake. Whoever is running this complex is clearly out to get your money no matter the cost. read more

Summerbrooke Apartments - This is their idea of a sign.It is not spelled correctly and was not visible at all last night;it was raining the sign is EXTREMELYFADED. - Apartments Near Me - Kemah, Texas

Absolutely horrible place to live! If you like quiet, safe neighborhoods, clean pool and nice staff, do not move into Summerbrooke Apartments. If you set anything outside your door even for a few minutes you get a $50 fine. The pool is dirty people drink alcohol and smoke inside the pool leaving all that trash inside, I'm not even going to start talking about the hot tub. NOT A NICE PLACE TO TAKE YOUR KIDS. Parking is terrible ( make a mistake and your car will get towed), the halls are always dirty. People do not pick up after their dogs making the grounds land mines in every direction. The office staff ( manager / assist-en manager etc ) wont solve any problems they take your # and never follow up. Everything below about all the issues are true... Don't waste your money o bring your family here. read more

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ONE OF THE WORST PLACES TO LIVE! The leasing office is ran by people that seem to be very inexperienced and have no clue on how to help and solve issues. The water bills are outrageous and come to find out they would charge you more on the water bill than what the meter actually read. We also noticed that the meter would move even when no water was running. Tried to contact the JRK headquarters and they will not help you and will continue to hang up on you when you call and if you do get to leave a voicemail they do not return your phone calls. read more

If there were a negative star, that's what I would have chose. THESE PEOPLE ARE THIFES AND COMPULSIVE LIARS!! I applied on or about July 20th 2022. About a week and a half later, not hearing anything back, I went to the leasing office 3 times, sent multiple emails and calling t office, I got the same response, "sorry we have been busy". So i patiently waited like an idiot and they emailed me saying I approved on AUGUST 12! That's like 3 weeks after I put in the application and paid $375! And once again they disappeared!!! Until September 27 When Kim started calling and texting me. I'm not able to text at work. I let her know this. She couldn't even give me 24 hours until she was texting back. I gave her my move in date and I told her I felt like they stole my money at this point. Today makes another week later....and as usual I have yet to hear anything back!! MY OPINION IS TO STAY AWAY FROM THESE PEOPLE. read more

just left the office for these apartments. Brandon helped me out so well. showed me my new apartment just to ease my concerns. loved it! moving in on Tuesday!!! can't wait! read more

DONT NOT MOVE HERE!! They will try to scam you for the water bill even if your not using it! They will find any way to take extra money from you each month. This buliding is ridiculous scamming you off a water bill? That's sad. The manger won't help you for anything don't move here please. read more

DO NOT MOVE HERE!!!! DO NOT MOVE HERE!!! DO NOT MOVE HERE!!!! Heed this warning YOU WILL REGRET IT IF YOU DON'T!!! They don't deserve a single star!!! It seriously deserves ZERO STARS!!! They are terrible! They lied about deposits they lied about their pet policy they lied about my move in and move out date! The apartment wasn't even ready for our move in!!! It was filthy covered in dust it looked like they had paid 5 year olds to patch holes and paint!!! (I took pictures of EVERYTHING) I lived in apartments for YEARS I have NEVER moved into anything as AWFUL as that place!!! The manager is a joke and her staff will tell you anything to get you to move then won't honor it!!! I'm attaching pictures seriously DON'T MOVE HERE!!! Edit to add I recorded one of their employees telling me to electrically sign a 12 month lease and then they would print it and edit it to the 3 months we agreed to! They are crooked and karma is going to get every last one of them!!! read more

DONT MOVE HERE OR TRY TOO MOVE HERE!!! 1- my boyfriend and I applied for these apartments we have zero rental history this would be our first time doing any of this but we got denied. The information that Theresa had told us wasn't everything to be approved... we didn't know you had to make 3 times the rent which I do but it's not "stable income" we told her we would have my boyfriends job offer to her the next day but she went ahead and submitted the application with only me on it, which made us not qualify. 2- we was told by Theresa it would take up to 30 days for the deposit back which is $300 it's been over 50 days and we haven't gotten a single dime back. We have contacted them over 10 times about this situation and there is NEVER the same answer. It's always some type of excuse but they sure was fast to take the money from us. 3- Her manager Kim is helpless as well, we went up there in person told her the situation and she found files of applications under Theresa's desk shoved away.. acted like she was very upset and worried we wouldn't rent from them anymore. Told us she would help us out and make sure we would get our money back asap.. only thing she has said to us several days later was a email saying she didn't forget about us. We haven't heard a response since and still no money.. 4- I'm not the type of person to be disrespectful or even leave reviews but now I COMPLETELY understand why this places has 1.5 stars. They are very unorganized, lying, unprofessional, obnoxious people. I feel that we have been taken advantage of since we were completely honest about everything while they were not... 5- Thankfully we ended up being denied they DO NOT deserve anyones business! Victory North apartments are way nicer and are very professional at what they do anyways! :) read more

DO NOT MOVE IN, THIS PLACE IS A SCAM!!! Summerbrooke apartments are under very unprofessional management and they treat their tenants very poorly. My husband, myself and our kids moved in on the last day of April and we moved in to a place that seemed wonderful but it's HELL! The porch is COVERED in spiders, our ice box looked so disgusting (I'm sure it was why we were sick the first couple of weeks living here) huge dents in our kitchen floor, roaches and not the small kind... the huge flying ones, tons of silver fish and they FINE you for anything and EVERYTHING! If you petsit for a relative you have to pay a $400 PET DEPOSIT along with an extra $20 every month added to your rent even if you don't actually OWN a pet. We asked if they could pressure wash outside of our place due to the gross look and spiders and they made it worse, in fact it seems as if they intentionally did this because we came home to dirt and leaves on our front door and all other doors around looked clean. Our shower rod was complete shit, it fell out of nowhere before stepping in the shower one day. DO NOT MOVE HERE!! If we could put ZERO stars we would! read more

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Email sent to the Manager Kim Mandy and Tenant Relations for pedratories business practices. Good afternoon, I'm aware what I talked or not with your Assistant Manager, but I wasn't aware about the fine. Especially because I explained to Theresa what exactly happened after my lease started. 1- 15 days took me to move all my stuff since I'm a single Dad. 2- February the snow storm. 3- March I was admitted to the hospital with Covid and pneumonia. 4- I requested several times for an explanation about the extras charges. Nobody did. 5 - On March  28, you as a Manager didn't want to release the car of a friend of mine who dropped me off at the hospital,even after Theresa explained to you the situation, "you didn't care at all". Especially because that never happened before. The car was towed after 1:00 am. That's hunting for money!!!!! Your unprofessional behavior cost me $299.69 6- You charged me for late payments, which is not the case and took the money I paid for the rent every month to cover other expenses. 7- You had been charging me, and others, for expenses that belong to this complex. That's unacceptable as well. All the above trends show the shaddy and predatory business practices from you as a Manager of this complex. If you continue to threaten me I am going to start a lawsuit against you, as a Manager, and your employer. read more

WORST PLACE TO LIVE. ZERO STARS. I have lived in apartments for years, yet this is the worst managed, most miserable place I have ever lived. This is my first yelp review because I never go out of my way to give reviews because I really don't care. This place is terrible. The management and front office is rude and always stressed out. We received a lease violation for noise when we weren't even home because our family member passed away tragically and we were gone for the whole week to help the family. When trying to explain that it was impossible for us to receive that noise complaint, the office said we were liars and they had video proof that she can show us, but then later refused. We just want they same consideration they give others. The maintenance drives through muddy grass and the landscaping is Ugly and disgusting. We had a dead plant in front of our apartment for over a year, as well as huge patches of mud where trees used to be. The maintenance is utterly sloppy, leaves rolls of carpet in the middle of the road, and actually got blue paint all over our carpet and didn't clean it. When our front door lock was broken and we couldn't get in or out of our own apartment, we called emergency maintenance and he asked if that is really considered and emergency because he doesn't feel like driving here to do it. They never take care of anything. There has been a window hanging off the apartment building for 3 MONTHS NOW. The maintenance cart was parked in the muddy grass just yesterday. Tons of dead plants. This place could be amazing with a completely fresh new staff from clubhouse to maintenance. I am so stressed and miserable living here. This will not be my only review this is just touched the surface. read more

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All of the problems of living in the hood at a much higher price! If you like broken down beat-up cars, aggressive dogs barking constantly, garbage scattered around the grounds, animal feces in the common areas, high availability of drugs, and having your property vandalized this is the place for you! The authentic ghetto experience comes complete with a 'stolen car' surprise where the apartment complex authorizes a shady tow company to remove your vehicle and hold it for a $300 non-refundable ransom if you accidentally park in the wrong place in their dimly lit parking lots with limited space. Enjoy a dip at the one pool which serves over 300 units where you can squeeze in next to your neighbors and play a game of What's That Floating Out of the Kiddie Pool and Into the Swimming Area? Another fun perk the pool offers is an endless supply of guests coming in because the courtesy officer is courteous enough to not enforce the two guest limit. Need to exercise? There are a whopping three treadmills and cross-trainers that occasionally work and three other weightlifting machines where a lack of sterilization means you get to really know your neighbors. Fresh tap-water is supplied right across the hallway too! For those wanting to unwind there is a trail circling the stagnant lake complete with tires and other litter recreating the urban waterway theme and it features the occasional ~5 foot alligator that is eager to meet your pets on the washed out track next to the bayou. Speaking of pets, there is a dog park that is the size of a low end suburban back yard that will put your dog's skills, and immune system, to the test. Aggressive dog owners are also welcome here, just register them as an emotional support animal and your great-dane, pit-bull, or dachshund can attack as many people as it pleases without repercussion from the office or local law enforcement. As for the apartments themselves, who doesn't love waiting six months on blind replacements or having your privacy invaded by people who don't speak English on "pet inspections" or "remodeling" or having a note placed on your door scolding you for putting your steam cleaner on the porch to dry out after cleaning? Learn to become a plumber, a maintenance man, and a pest control technician here from challenges of clogged pipes, stopped up disposals, and insect infestations. What really ties the place together is the office staff that have the customer service skills of a Comcast operator and the competence of an advanced Alzheimer's patient. Because if there's one thing people love more than paying a grand for a cramped apartment it's dealing with a manager that treats you like an inmate of a correctional facility. So what are you waiting for? It's only a couple thousand dollar reletting fee if you change your mind and try leaving this fine apartment complex which embodies the attributes of 'Resort Style Living', as they humbly said at the time when I made the wonderful decision of signing a year lease. read more

Wish I could give this complex zero stars. These apartments are nothing close to "luxury living". The office staff, including the manager Kim, are unbelievably unprofessional. The attitudes from the women at the office are horrific. If you ask to speak to the manager, Kim, you first will have to ask for her twice. After finally reaching her on the phone, you will actually be interrupted and BOMBARDED by the entire staff. Do not live here!!! They will lie straight to your face and then speak to you like you're garbage! No such thing as a "valued resident" here. Can't wait to get out of here. read more

A one bedroom apartment which was $930 last year is now Re-renting the same apartment for (on Notice to re-do a one year lease) for NOTICE given tenant $1,285. SURPRISE !!! (When talking to others who re-let their same apartment as my one bed room---their rent was now $945---Why??? The difference----(I have the paperwork as proof)The high re-let on mine??? Even Corporate was Unable to give an answer---Why??? A monthly increase of $355. Now, I understand why so many people are constantly moving out-- ADVISE: renting here you need a move at the end of lease year. As I told you it's a 38.5% rise in rents here. read more

At 1st my boyfriend and I really liked this place. But the office staff here is the absolute worse! First things 1st they send us the complete wrong information of move in date and cost. Called the office was told they were going to fix it and send an email to us. 2 weeks goes by and still no such email. My boyfriend calls them and he gets the runaround too saying they'll email him and give him a call. 2 days goes by and still nothing so I called and had to leave a message after I had already sent an email that day. And of course NOTHING! We had to go to the office and ask for something that was literally filled out in under 5 minutes. Also while their we asked when could we inspect our apartment before we move in? We were told to schedule an appointment in the morning for the day of move in. This right here is was the final straw for us, just expecting us to go in blindly. You know what emails they can answer fast? Ones where you state you no longer want an apartment and would like your security deposit back. I also work in this industry and would NEVER treat someone as careless and irresponsible as they have with us. Do yourself a favor and NEVER apply to live here. Because if this is how they treat people trying to move in imagine how they will treat you as a resident. Also on your application you sign that if you forfeit your apartment they keep your security deposit... so don't waste your money on this sorry excuse of a property read more

Absolutely terrible. Moved in in April... They are constantly trying to get more money out of you... I was locked out of my apt and was told there would be a $50 fee... I pay $972 a month for a single bedroom you would think they would waive this but unfortunately not.. Also water bill is extremely high.. $80.... Sometimes $90.... Bill... I work 2 jobs, and I volunteer for a local fire dept... I'm not usually there so there is no reason for the bill to be this high.. Also my girlfriends car has been vandalized on multiple occasions... I have received well over 5 digs in a 3 month period on my brand new f150... Apartment complex wants nothing to do with it... Don't rent here... Overrated. read more

Summerbrooke Apartments - Apartments Near Me - Kemah, Texas

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