Horrible customer service in the service department. I called a week in advance to schedule an appointment for a safety recall and oil change. The woman who made the appointment only scheduled me for the service recall. She cancelled my appointment for the day I had off work and offered me another day. I took time off of work to schedule this appointment and because of her error I am not able to get the service recall or the oil change done. read more

I purchased a used Subaru Crosstrek from this dealership and they did not follow up with scheduling detailing that they committed to as part of the sales process. I could not reach not anyone in the Service or Sales Department to address my request to schedule service. This has been an extremely frustrating experience and I feel abandoned and would not recommend Subaru of El Cajon to anyone. read more

The salesperson I exchanged texts with was kinda rude. I buy cars frequently for the family and I help friends this place is a hard pass I'll spare you the details and just say run away!!! Find another place to buy a Subaru. They refuse to deal with online sales and demand an in person type of buyer which is only to pressure you into overpriced ADMs. Any dealer that won't sell you a car online simply wants to keep you at the dealer for hours feeding you lies and extra things you don't need. Worst experience in a long time. Dalton Subaru was a buyer experience and so was Kearny Mesa. I've bought 2 Subarus in 3 years and the other two mentioned were at least respectful these guys wanted to argue via text instead of just being humble and respectful in return but instead would rather argue and insinuate that I'm not ready to buy as a tactic to get me into the dealer didn't fall for it and please don't either go somewhere that respects you as an individual and respects your time. If they're this rude in text what are they like in person. Que the argument in rebuttals from Sum init Subaru. read more

Look at the other reviews. They will say a car is on the lot and available to test drive when it's not. I wasted my time by going to an appointment to test drive one I was interested in actually buying. I asked for Ashley (who they told me to ask for) and she didn't come in that day for my appointment. Another guy tried to help me and let me know the car wasn't on the lot. He let me go look at others on my own but they were all brand new, I needed used. I realized I wasn't going to do all the work myself and went back in but he was nowhere to be found. Do not recommend read more

Absolutely the WORST car dealership you could ever go to. I traded in my 2016 Toyota 4Runner on December 23rd, 2022 for a used 2020 Volkswagen Passat they had on the lot. It is now MARCH 12th and they have yet to pay off my loan for the 4Runner. No one answers the phone. When I was doing my trade in, it was an awful experience. I could write a book on this horrendous experience. I have no IDEA how this place is still in business or have any clue as how the business they're running is legal. read more

Excellent shopping experience. I had seen the Crosstrek on the road and thought it looked cool. Came here to check it out ended up taking it home. The sales person, sales manager and financial services person, made this as easy as possible, and honestly fun! Highly recommend this place. If you are looking for a Subaru, this is a great place to do your business! read more

I talked to Rick over phone and through emails and I told him exactly what lease terms and the rate I'm looking for. He told me he can make it happen and he won't waste my time if I go to the dealership. I drive 30 minutes to El Cajon to sign the deal. He gives me some paperwork with quotes that are completely different from what we discussed over phone. He tells me rudely that this is give or take and he just walked past me not even saying goodbye. I was completely respectful with him and the way he treated me in this process was very unprofessional and unacceptable. I'm very disappointed and don't recommend this dealership. read more

Sam service manager was polite and jumped my car that was towed After hours without a key. Thanks to 24 hour Subaru roadside service!!

I had contacted this dealership when looking to purchase a vehicle, but ended up purchasing a car from another dealership. I recently received a follow-up call from Subaru of El Cajon, which I answered in order to inform them that I had purchased a car (I feel like this is a courtesy to the salesman, so that they don't have to waste sales time calling me). The salesman hung up on me as soon as I told him that I had made a purchase, and while this doesn't reflect on this dealership's ability to complete a transaction, it IS very poor customer service. It's basic business acumen that employees should not hang up on customers when conducting a follow-up call. For future purchases, I will not be reaching out to Subaru of El Cajon. read more

Bait and switch! These guys advertise cars for thousands less than the real sales price. Online Ad was for $32,190, we get there to buy it and suddenly the price of the car was over $35,000 and this is not including the tax and license, which is completely normal. Don't waste your time, go elsewhere - We did read more

Very impressed with the staff at Subaru EL Cajon. We came in to shop for an Outback and Sunny, our shopping assistant was patient while we compared a couple of new and used editions, and a last minute interest in a Crosstrek. She was very helpful with NO PRESSURE sales tactics. I would recommend anyone looking for a Subaru, to visit this dealer. read more

Imagine being banned from a business you've been loyal to for 5 years for leaving an honest review. That's what happened to my husband and me a few days ago. The short story: Subaru of El Cajon will no longer service our car because my husband left a negative review on the survey that they asked him to complete about his last experience here. The long story: We bought our car in 2019 and have had it serviced there for the entirety of owning it. We paid it off early. We get all of the suggested maintenance. We have taken good care of our car, and we've had no problems until now. Several months ago, we had a mechanical issue that needed immediate fixing. My husband brought it in and was told it would not be covered under our warranty. After being given the run around by several employees, he was finally referred to Joel, the service manager. Not only did Joel assure him that the warranty would cover the issue, but he also helped us get a fob replaced for free (something we had been told wasn't covered under warranty months prior when it broke). We were happy with the way Joel handled the situation, however, my husband had been very frustrated with the experience as a whole. His time had been wasted running around looking for answers. Nobody except Joel could explain what our warranty is actually good for, and he was understandably irritated. So, after being emailed several times by Subaru asking for a review of his experience, my husband left an honest one. Fast forward to this past Thursday (months later) when I showed up for a scheduled oil change. Joel met me at my car and explained that because of the situation that occurred with my husband last time, they will no longer be servicing our car at all, and we are free to take our business elsewhere. I was absolutely flabbergasted; I actually thought he was joking. There was zero communication given about this decision, so showing up today was a complete waste of my time. Additionally, my interaction with Joel was upsetting. Firstly, he didn't even take the conversation into his office. We had it out at the service desk outside, in front of his employees. Secondly, he was cold and unfeeling in the way he spoke to me, and it honestly felt like he was just on a power trip. After talking in circles, he admitted that the reason they're refusing our business is because my husband left a negative review on the Subaru survey. He said my husband was "demanding" of them (I'm sure he was since nobody was doing their job), and after all they did for him, they were expecting he would "take care of them" by leaving positive remarks. YES. You read that right. We are no longer welcome here because of the one negative review we've left in 5 years. It's like Joel thinks he personally deserves a 5-star rating for just doing his job. He wouldn't have even been involved if the rest of the Subaru employees actually knew what they were doing! When I then expressed that he should have at least informed us immediately after deciding to blacklist us, he said I was right, and that he dropped the ball and was "sorry." If he was sorry, he could have at least given me the oil change as a means of honoring my time--time that was wasted because he didn't communicate with us. And then he would have been assured that we would never return. He's not sorry, and quite honestly, I don't think he ever intended to give us a heads up about this. I actually think he made this decision on the spot when I pulled up to the service desk and he looked at our file. I think he didn't want to deal with a customer like my husband, who would ensure that Subaru gets the job done right. Of course, it's their right to refuse our business. It's also our right to speak our minds about our experience. If you don't want to hear what people have to say, don't request feedback from your customers. It's that simple! As a manager, don't you want to know how you can improve your business? How does one do that without receiving criticism? Why not call my husband to try and better understand his thoughts? You'd think they'd want to keep our business when we have had absolutely no history of issues before. Joel's handling of this situation was incredibly unprofessional and rude, especially given our loyalty. Joel continuously told me this is "nothing personal" and "it's just business." Well, it's hard not to take it personally when we're being banned for exercising our right to speak. So thank you, Joel and Subaru of El Cajon, for embarrassing me in front of your service department. You made me look like a crazy person when in reality, you blindsided me, so I was understandably upset. You made it personal, and YOU should be embarrassed for your inability to take honest feedback. We would never recommend this dealership to anyone, which is such a shame considering that up until a few days ago, we'd had nothing but a positive experience here. But hey--it's nothing personal. It's just business. read more

Staff is nice but double check your rig after it has been serviced. I took my rig in for the 30k service. On my way home, my car smelled of hot oil. Once I had stopped, I opened hood to find spilled brake fluid all over the place. Fluid was dripping off master cylinder, hoses, and brake lines. The fluid is replaced at 30k miles but did the tech even attempt to just dump the fluid into the master cylinder?!? Brake fluid is corrosive to paint finish, so it blows me away the tech just made such a mess. Luckily a few days ago I received an email from Subaru of America wanting me to rate this shop. Will be interesting to see what comes of it after I let them know of this experience. read more

Recently I had a recall on my 2016 Subaru for a defective brake light switch and while they were replacing it they did an inspection on my car and told me that they had found a damaged CV boot, a gasket leak in the timing chain cover and a gasket leak in transmission and manifold, totaling $6500 and they were urgent problems that needed to be addressed immediately! They said on a scale of 1 to 10 my leaks were a 7. I have never seen not even one tiny drop of any kind of fluid in my driveway where I park my car so I was immediately suspicious. What a bunch of crooks! By the way they did say they had some great deals on their new 2020 Subaru's and I could use my car in a trade-in but of course because of all the mechanical problems it's trade in value would be less by $6500. I think Subaru's are great cars but when purchasing a new one please make sure you go to a reputable dealership! I have now have zero confidence in Subaru of El Cajon, do yourself a favor and stay away from that place I took the same vehicle down the street to Autocity's service center and after a thorough inspection they determined that I could use a new set of wiper blades! They found none of the damage I was told that the car had, NONE! This is the kind of stuff that scares less mechanically inclined people into parting with their hard earned dollars even when they really can't afford it. read more

Yesterday I service my car at Subaru of El Cajon. I was greeted quickly and warmly. I was surprised to find out that with a major service I was able to get a complementary loaner car. The process for getting a loaner car was prompt and efficient. All of the people that I met today were courteous. They were even concerned about the color of the complementary loaner car. I was not, until I saw it. It was this bright P green color. Initially it kind of grossed me out, but as the day grew on I liked it. Nevertheless, I will most likely always Service my car at this location. read more

Summit Subaru - Loaner car - Car Dealers Near Me - El Cajon, California

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I am writing about the service dept. I came in for maintenance on my new Subaru. They take pictures of your car when you first arrive. All went well until I got home and noticed a deep scratch on the drivers side rear rim The tire was also damaged some. I immediately called and the manager (who never got on the phone with me) said I must have done that on the way home. I am not sure how that could happen but this was pure fantasy. He refused to take any responsibility. If I did do it I would own up to it. I am disappointed. I have been to the Carlsbad Subaru dealer and the previous owners of this business and had excellent treatment. Will never go back. read more

So, I was a little disappointed when I had two recalls on my Subaru, but I waited until it was time for a scheduled oil change and made my service appointment. Jeremy Hickman was my service advisor and was so great at his job that I would actually request him by name next time. Jeremy was great at accommodating my request to try to get out a little earlier than estimated, called me when he promised to give me an update, and was overall a great communicator. Beyond all that, he's a fun guy and a pleasure to talk to. 5 star experience for sure. Thanks, Jeremy! read more

My wife and I both bought our Subarus at this dealership and have owned and enjoyed them for over 9 years, We even suggested that our daughter buy one because she lives in Ohio and often drives home from work late at night in bad weather. Overall, we love the cars. My wife's 2015 Forester has been trouble free and our daughter is very happy with her Ascent. My 2020 Forester has been problematic and Subaru of El Cajon (now named Summit Subaru of El Cajon) has failed repeatedly to address a serious lingering problem: Overall, once the car starts, it is a pleasure to drive. However occasionally the after market security system that was installed by the dealership goes haywire and will not allow me to start the car. After trying to start the car several times and the starter not working, I open the door to leave the vehicle and the alarm goes off. I hit all of the buttons on the key fob and nothing happens. When this happens and the alarm goes off, if I leave the car alone for about an hour the system seems to re set itself and I can drive away. I have brought this up to the service department every time I have brought the car in for service but it has not bee resolved. The last two times I brought the car in and they failed to address the problems, I have wrote up negative reviews when I received a follow up questionaire. Amazingly, no one from the dealership ever called me to talk about the reason I was not satisfied. Before today, I had given up all hope that Subaru of El Cajon would ever take my complaints seriously and make an effort to resolve this ongoing problem. Last time I changed the oil, I went to another dealership and had very satisfactory service. Today, the car again refused to start and when I opened the door to exit the vehicle, the alarm went off again. This time I was stuck in shopping center parking lot for a couple of hours. Finally, the problem resolved itself and I was able to get the car started but I decided that because the problem was ongoing, I should take it to the dealer once again. Subaru of El Cajon has been purchased and re named Summit Subaru of El Cajon so I decided give them another try and to drive over there and see if they could simply disable the alarm system and while they were at it, do a routine service. The service rep I spoke with was friendly and tried to be helpful but when he enter the VIN number of my car into their system, he told me that there was no record that my car had ever been serviced there. He left me standing in the service lobby for a couple of minutes while he sent to talk to the service manager about the problem with my records. When he returned, he told me that the service manager wanted to speak with me, Thinking that my problem was at last going to be resolved, I happily followed him to the service manager's office. When I entered the office, the service manager ORDERED me to sit down and proceed to tell me that they would no longer service my vehicle. He said some malarkey about having to protect the business and the employees and told me again, in no uncertain terms that I was no longer welcome to have my car serviced there. I couldn't believe what he was saying but he made it very clear that I was no longer welcome in the service department. I'm not proud of this, but upon hearing him say this if did suggest that he "F#$*k Off". Obviously I will no be having our cars services at that dealership in the future nor will I ever consider buying another car from these guys. I am concerned, however about how I can retrieve my service records and get them transferred to another dealership. read more

They refuse to give me a detailed invoice of parts and labor for my insurance company. They do not answer emails about this and I can not get an answer. after they take your money, they don't care about service. Im told that what they charged me was way, way too excessive for the work done. read more

Update! The service manager agreed to replace the glass...of course they used an unauthorized cheap windshield (non-OEM glass, against Subaru's own policy) which caused the eyesight system to go haywire. The service manager also LIED and said that the eyesight system doesn't need to be recalibrated after a windshield replacement (again, against Subaru's own policy, seeing a theme here?). I literally just got my car back after two and half weeks waiting for an OEM windshield from another service center ALL BECAUSE OF AN OIL CHANGE. Next time do the right thing and replace parts that YOU BROKE with OEM parts and maybe you won't have to pay another dealership to clean up your mess. These guys literally cannot be trusted with even the most basic repairs. read more

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I bought my 2022 Outback XT Limited from Subaru of El Cajon (sales experience was great and no complaints there). There was a loose screw in the B pillar side curtain airbag on the driver's side causing a buzzing sound. I took it in and no problem, they would replace it. It would require them to take out the headboard and replace the unit. I get a call a few days later that my car is ready to be picked up. When I inspected the car, the head board was broken. On top of this, there were grease stains on my beige interior on the a pillars, the sun visors and all along the head board. I was mind blown that on a brand new $45K+ car that the technicians could treat a new customer with such disrespect. The service adivsor was understanding and said they would order a new head board for me. I bring it back and they keep my car for the day only to inform me that this head board was now broken as well. They keep it for another day and install a 3rd head board and found out that in the process of everything they had broken the eyesight housing as well and needed to replace that. Once everything was finished the service adviser stated he personally looked over the car and that everything looks great. When I come in again to pick it up, to my dismay, I find additional grease stains in the car and that my sun visor also needed to be replaced. Additionally, the headboard was not installed properly. There were gaps in the trim in certain areas and when I raised my concerns about this to the adviser (different one this time as my original adviser was on lunch) she brushed off my concerns and said she'd get a manager. When I explained to the manager that the head board was not installed properly for the 3rd time and that I did not want them to do any more work (that I would take it to a reputable shop) he did not believe me that the gaps in trim I was pointing out were in fact real. He stated he wanted to check another car to see if those gaps existed and came back agreeing with me after doing so. I take my car, which had been 95% cleaned up and restored, and think great I am done with this shop and this nightmare. A few days later while driving around the driver's side A pillar pops down (which is a part that needed to be reinstalled when installing the headboard). I take it back and ask them to fix it and they do, apologizing for the inconvenience. Now the passenger side A pillar fell down again and I took it to a new shop. The new technician looked at it and was perplexed on what happened. He said it looked like whoever did this simply shoved the A pillar back into place without minding if the clips or trim was fitted properly. Mind you when Subaru of El Cajon fitted my last headboard and fiddled with those A pillars, I was assured that they had put their best technician on the job - and they still did not complete the job properly and left grease stains on my car. The dealership should have fired any technicians that have the audacity to leave greasy handprints on a brand new car's interior and then try to pawn it off back to the customer. Be warned in handing off your car to this service department - the technicians who worked my car did not give a s**t about my car. read more

I love my Subaru Crosstrek so very much and have been to various Subaru dealerships across Southern california. Subaru of El Cajon drives me nuts to be quite honest, I have visited twice before and probably won't be returning. WHY?? Well to put it simple it is due to the service department staff having poor customer service. And to be honest I only receive dirty looks, eye rolls, or get treated indifferently from the female service department staff (more specifically skinny blonde female & a mexican lady). SOO...I was just expecting concerns I had about my car (hoping she could include it in her notes) and these ladies just could care less. When I asked questions about my tire pressure one lady replied to my concerns my saying "yeah we do that anyway" (while rolling her eyes and scolding). I just found the entire process very rude and extremely unfriendly. GREAT YOUR CUSTOMERS WITH A SMILE, even if you are wearing a mask!! Ask them how they are doing today & if they have any specific concerns about their vehicle. read more

Hands down the worst decision I've made. I went in to get an appraisal... they took the keys and would not give them back although I asked multiple times. This was not only the sales rep but the general manager. I would recommend women go to any other dealership other than this one. I walked out losing thousands of dollars because they refused to let me leave without making a purchase. I should have listened to the other reviews here which warned how unethical this company is. Months later and I still regret allowing them to steal thousands out from under me. If you go there do NOT under ANY conditions give them the keys to your car. Unethical Hostile Sleazy used car salesmen. Go ANY where else. Run! away! read more

Purchased my first vehicle with Shelby! He was super helpful, patient, and kind! The team made the entire experience run smoothly! Thanks again! read more

My boyfriend and I had gone to Auto City to check out an Infiniti. The salesman that "helped us" was RUDE. We then went to Subaru to check out a 2019 Nissan Altima. The customer service Rick provided was outstanding. He really helped us unlike those other dealers out there. Rick was able to give us a good deal and he was friendly! After being approved, we had to sign some papers and John also provided amazing customer service! Overall, we had an amazing experience and the process was fast. read more

Summit Subaru - Car Dealers Near Me - El Cajon, California

The new manager Terrence is the worst manager I have ever seen in my life . we had a deal all written down and when it was time to hand off the keys, these cold human being changed his mind. I went ahead and confronted him and he pretended to not know what I was talking about . I had no idea people can be so inhuman and so mean to those who work so hard for them (employees) Thank God I'll never ever See him again . read more

I must say, we got off the wrong foot when I initially came in. They ran my credit without my permission. I was super mad leaving. I had intentions of purchasing, just not that day. I wrote to the general manager and he apologized telling me that is not how they conduct business. They wrote trans union to rectify the issue. Came in several more times but just couldn't find the right car. Mind you this has been a 2 month process of looking. Today, May 12, 2020....the right car came and I was able to bargain an out the door price. I must say I am very happy and excited that we came to meet more than the middle of this deal. Thanks to Erik for really pulling thru. Bravo! If you get a chance, are in the market for a Subaru, these guys can actually make things happen. By the way, really bargain hard to get what you want read more

Summit Subaru - Happy Early Birthday to me - Car Dealers Near Me - El Cajon, California

I have never had worst service In my life. The El Cajon dealership if filled with crooks. I purchased a forester from them summer of 2022 and they lied and made me get the windshield protection plan. After confronting them, they offered to refund me. After calling them at least once a month in the past year and a half, dealing with various managers and employees whom do not call me back nor have problem solving abilities I still have not received my refund even though I have documents and emails stating they would. I even spoke with a district manager for a period of time whom promised to help me. She eventually stopped responding and said she quit. Absolute crooks who steal. read more

I have purchased plenty of new and used vehicles in my life and needless to say I have never had a worse experience. The salesman Josue Rosales , sales manager Ryan Rogers , and GM Travis. Have made my new 24 crosstrek purchase nothing but stressful. I have been in there twice now to make a deal happen. We had agreed to a purchase price after tax title reg. We had agreed on my trade in value. Everything was a done deal. I got the vin # and exact mileage , got a loan through my credit union for the exact car and the price we agreed upon. When I arrived the sales manager pretended to act clueless about my agreed pricing. Saying that there was a miscommunication, I was completely lied to, they dinged my credit and wasted my time. This has been the most unprofessional experience I have ever witnessed in a car dealership. I was told "it is what it is you can buy the car or not." I would never recommend anybody to buy a car here. There are plenty of other reviews saying the same thing. Subaru of El Cajon ruined my car buying experience and made me never want to buy another Subaru. You have been warned. read more

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Geeze this place is a disaster! From car sales to service to the parts department. Must have terrible management that trickles down! I tried to buy a car here earlier this year. The salesman gave me his direct line and even cell phone. I called and texted and left messages... no call back ever. I was paying cash and doing a trade in, should've been the easiest 1.5 hour sale of his life. Clearly no time for me to spend my money though. Fast forward to months later after I have purchased a new Subaru from Frank Subaru in National City (amazing dealership) I needed service done on my car and live near this dealership in El Cajon. They tell me at service that a simple part to replace that's not under warranty will take 2 mechanic flag hours plus the part for a total of $200. I call Frank Subaru and they said half of that! I ended up getting the part ordered at Subaru El Cajon and figured I could do it myself. The parts guy orders the part and says a few days. Here it is weeks later, no call. Luckily I didn't have to pay or put down a deposit for the cheaper part! Even ordering parts and calling customers is hard for this dealership. I ended up finding a generic rubber hose part for $3.99 and doing the fix on my own for my windshield wipers, took me 15 min and under $5. Subaru of El Cajon wanted nearly $200. What a joke this place is. From now on I'll only drive to National City to trust Frank Subaru who is responsive, professional and on top of their stuff! read more

I've purchased 2 cars from Subaru of El Cajon, and I can say things have changed quite a bit since I purchased my first Subaru 16 years ago. Back then I would have rated them a 5 star, but today, the atmosphere in sales has turned more predatory and sketchy. It basically boils down to how wiling you are to haggle and if you enjoy that sort of thing, which I don't in particular. I came in to the dealership with a particular 2019 WRX Limited in mind, and had a TrueCar price that I felt seemed reasonable. When I arrived, I found that the Limited they had in stock had undergone some additional modifications at the dealership, so I needed to adjust my math a bit to come to a fair price. I dealt with Tony, who was very friendly and the only reason this review didn't get 1 star. But once the car talk was done and it was time to buy, I began to deal with the sales manager. His initial offer was insanely high, and I feel bad for anyone who hates to haggle and accepts the first offer they're given (we're talking multiple thousands over MSRP high). We continued to bargain, and all the typical high-pressure sales tactics were employed in order to get me to buy the car that day. And one pet peeve of mine was he spoke in terms of monthly payments instead of total cost for the car, that old trick to obfuscate the value and trick you into paying more than you need to. Eventually I walked out with a somewhat reasonable deal; honestly if I had more time to do the math I could have saved a few hundred bucks probably, but the sales manager took every opportunity to try and prevent that. So buyer beware! It's a shame, to sully the reputation of a quality car company with such a terrible buying experience. If you want a kinder, less aggressive buying experience try Kearny Mesa Subaru or Bob Baker or John Hines. I personally won't be coming back to Subaru of El Cajon to buy my next car. read more

I traded my car in for a new one they did an excellent job and getting me approved I'm very satisfied with the customer service I had over here and will definitely recommend somebody coming over here to buy one I'm going to let all my friends and family know thank you read more

Review of Service Department only: Just want to give a shout out to service advisor Angel Flores for working with me through a Takata Airbag recall and some other issues. He was honest and I feel that he went out of his way to take care of my situation. I am grateful for him and will ask for him the next time we bring our Subaru in for service. In the past, service advisor Chien H. has also worked well with me. read more

Nice sales person. Good product. Takes forever and ever and ever to get through their automated infinite do loop answering service. Customer service could be improved dramatically if you could actually talk to someone on the phone. Just left Service Desk and knew two people where there but when I called back "select 1 for service" automated message kept repeating after selecting 1 many times. Again good product though this dealership does not have professional customer service. read more

Working with Nick McIntosh was the best car buying experience I have ever had. He is very kind, knowledgeable, and transparent. He didn't make me feel pressured like most salespeople and got me a great deal. Definitely ask for Nick! read more

The servive that Nicolae was super, i highly recommed Subaru od El Cajon. Thank you Nicolae su much

Worst Subie dealer in SD. If you are a true super driver don't take your car here they have horrible service and if you are a woman they are very sexually discriminating. The service manager is the ring leader of the disgustingness that happens here. Go to Kearny Mesa or Anywhere else. They didn't contact me for two days to let me know what's going on in my car. read more

We purchased a Subaru in May of 2023 and 4 months later we are still waiting for them to complete the sale. We have called for months, spoke to the manager Travis and title clerk Minerva, left messages and they have not called us back since June. We cannot register our vehicle without these documents and we cannot get them to call us back. We are at a loss. We live out of state and they said they could work with us and we flew down to get the car and now they have left us hanging. read more

I had an excellent experience working with Jackey from Subaru of El Cajon. He was friendly, honest, patient and put zero pressure on me. This will be my go-to car dealership from now on. Thanks Jackey! read more

This dealership is the reason people nickname them "stealerships." My experience was complete garbage start to finish. A family member of mine had just bought an ascent a year before I stopped in and when Subaru offered a $50 gift card for a test drive, I had to stop in and check them out myself. I liked it a lot and was curious what they'd offer for my trade and what kind of payments we were looking at. I kept getting passed around the sales team, ignored, no calls back etc etc. I finally told them I was going elsewhere and asked about my test drive gift card. They said it would be in the mail, which I never received. I ended up going up to Bob Baker Subaru in Carlsbad. They beat El Cajon's offer on an identical car by thousands and were accommodating from start to finish. It was a night and day experience! Subaru El Cajon made me feel like a punk kid who was looking for joy rides, rather than a Father of 4 looking for my next family vehicle. Absolute joke. To top it off they had the nerve to call me a week or so after I'd gone to Bob Baker and ask how the experience was. I doubt my words ever made it to management. In short, I got a bogus offer on my trade, the cost of the vehicle was thousands more than their competitors, I was passed around sales staff constantly and not called back when I called. I went in person to El Cajon 3 times trying to get the ball rolling and negotiate a reasonable deal (based on edmunds recommendations for both my trade and the new purchase) and instead of getting helped, they acted like I wasn't a serious buyer or something. This is only a dealer to go to if you like getting bent over on trades and paying more than you should. read more