Sorryest excuse for a shop ever not just here but the wholenMHC waited 1 week for a fan belt after…read morethat 1 week for a wiring issue, now when I pickup my truck after them fixing it the a/c doesn't work/ worked fine when I took it in 1 star because I couldn't give then a what I wanted

This was probably the best shop we have worked with anywhere in the country and they completely…read moresaved our bacon! My wife and I are owner/ops and were recently hauling for a critically important agent (that would be the type of agent that people try to get in with for years because their freight is extremely high paying, never goes on boards, and only goes to very select teams). While in the middle of our very first run for this agent, and on a Sunday evening, our truck threw a code and within moments began running extremely rough and losing power. We hobbled off the road to the nearest truck stop and used our OTR diagnostics to determine we had an injector issue. This was further confirmed by Volvo remote diagnostics. We figured we were up the creek as we wouldn't even be able to speak to anyone till Monday. To our utter amazement MHC Kenworth/Volvo was open 24/7. Ken answered the phone on a Sunday evening and, as an ex-owner/op himself, was incredibly helpful! He was able to confirm that the issue could be as simple as an injector or could potentially be considerably more complex, but most importantly he assured us he could get us in just about as quick as we were able to get there. I was aware of what a more complex fix could potentially require and even more aware of recent national parts shortages. We got off the phone planning to grab a couple hours sleep and hobble our way in at 5:00am (3:00am by our clock). Within moments Ken took it upon himself to call us back as he had taken the time to check their parts inventory and wanted to assure us that they had parts in stock regardless of wether it was the easy fix or turned into something more. He assured us he'd getting us rolling. We arrived at MHC Kenworth/Volvo and, despite clearly having a full shop, they got us in right away exactly as promised. Super nice folks and even accommodating to our two little pups, one of which is a year old, anxiety ridden nutcase who loves the truck but unfortunately also loves to bark at anyone he sees. The technician, Tony, had our truck diagnosed right away and fortunately our issue boiled down to just an injector. He had us out the door by early afternoon (about noon our time) and the truck is running smooth as butter. Thanks to Ken, Tony and MHC Kenworth/Volvo we not only didn't lose our high paying load but we ended up impressing the agent by how quickly we got the issue taken care of and got back on the road. Upon making our final deliveries we were contacted by this agent and asked to run again for them. Big THANK YOU to all you guys! We'll be going out of our way to come back to you for further service needs!