I trust Sumner Veterinary Hospital 100% with my labradoodle. Staff are kind and knowledgeable. Billing is absolutely fair. Also very happy with daycare, boarding and grooming experiences there. read more

Never again! I had took my pets here off and on for years but this last time we were treated very rudely, Dr. Mahai Aluas gave an estimate of $2200 for treatment , I argued and said we had the procedure done before for half that . He came back with a second estimate and said "we can do this down and dirty", as if it were a back alley abortion (he did hesitate after he said it, like he knew it was rude). We did the minimal and left. I made another appt somewhere else next day and was treated wonderfully at a reasonable cost. We were also charged for an emergency visit when we were on time for the appointment, but waited over an hour to be seen which went into their emergency hours. Not our fault! It's a nice facility and the front desk is good, but over priced and these guys are slick salesmen that will nickel and dime you and try to up sale the pet credit card to afford the overpriced treatment. I've been warned by others about the VCA group clinics-I'm now convinced. read more

I had a couple of decent experiences here, until I took my kitten to be boarded for a couple of days. I called to check in on her various times, and each phone call raised my level of concern. The first time, they told me she was isolated due to her kitty cold. I understood that, and was okay with it. The next time I called (after 24 hours at the facility) , they told me she hadn't peed in a day, which was strange to hear since she frequently uses the litter box at home. My mom called them, and they said she could have a vet check it out, but yes, that would cost money. I then decided to just have my Dad go pick her up and take care of her. The vet called me to say he wasn't concerned about it, but because of all the mixed information, I informed him she would be getting picked up. When my Dad arrived to pick her up, he was heated and got into an argument with the vet, with the vet spewing improper information that he was given from his staff. He was completely unprofessional and out of line, and it is clear all this place wants to do is get $$$$. Once the kitten was home, she was starving and used the litter box immediately. I would NEVER recommend this place for people who care about their pets as if they are children. Awful experience, rude, condescending and unprofessional. Look elsewhere for care. read more

***this review is for boarding services*** When I first found SVH in August I was looking for a place to board my dog for a weekend that had 24 hour care because he was on medications that needed to be given throughout the day. When we picked him up and brought him home, we found out he had gotten kennel cough during his visit. He had JUST been vaccinated before his stay so I gave it the benefit of the doubt that the vaccine just hadn't started working yet and it was an unlucky chance. We continued to go there and the vet we saw was great and very helpful and patient and when we got our new puppy we brought her there as well. We just went out of town again and took them to be boarded for a day and a half ($250) and when we picked them up we found out my dog has kennel cough AGAIN. Now I know the vaccine has been in his system long enough, they were boarded in a kennel together and weren't allowed to play with the other dogs because apparently they need to be 'screened' first, and when they were taken out it was just by one person. I'm not sure how else he could have gotten it unless the facilities aren't cleaned properly or what, but now we have to pay a vet bill to have him get better and probably my five month old puppy as well since she's been exposed to it. And I love the 'liability release' you have to sign when you drop them off. I'm afraid to take them there again for fear of them getting sick a THIRD time. read more

The left hand never seems to know what the right hand is doing. First brought pet in for vaccinations to be boarded (at another facility). Find out two months later no vaccinations were administered. Since a long call today trying to get to bottom of this. The stated reason for no vaccinations fluctuated between, "We don't show the vaccines because we don't charge for them," to "The Vet decided not to based on other factors." Which is so confusing after complimenting how well our pet handled all of his "shots." And that was the sole reason for the initial appointment, the vaccines. They've offered a complimentary appointment to provide the vaccinations, we hope the below past experiences stay in the past, and our experiences gets better. 10/18 Liked the Sumner Vet Hosp. facility, ended up needing some additional care for pet. Bedside manner of Vet + treatment staff once in a treatment room is nice. Two months later, when calling back for the vaccination records to board pet elsewhere, and they could not confirm that vaccinations from original appointment were actually administered. Looking back, many parts added up an overall experience that is not great. We are now doubting the care we were provided. In three visits, the one thing consistent, was inconsistency. Check in staff fluctuates in attentiveness and access to accurate information. Then YOU must press for updates on wait times, or clarifying what you are there for. They might state one thing, or retell the information on file exactly backwards to what occurred or you told them a half hour ago before. In person or on phone staff always (in just 2 months of trying them) needs to check in with a second persons, or doctor, to get the "right information." Records on file doesn't seem to provide the next person you talk an accurate pet history. Now I'm unsure what services are actually being performed when pet is taken "into the back." - Poor record keeping - Extra Long wait times for pre-scheduled appointments (1.5+ hr) - Looking for another vet. - Facility looks nice, had higher hopes. - Good location for the area. read more

The care given here is great. I bring my dogs here regularly. However, the wait is ridiculous even when I have an appointment. I have never waited less than an hour even with appointment. When I bring my dogs on for boarding, I have never waited less than 30 minutes to have them checked in. I have resorted to calling the night before & telling them to pull the paperwork in advance - still 30 minute wait. I'm sitting here in their lobby now for an emergency visit for my dog. The lobby was empty when I arrived. I was told it would be a few minutes - still sitting here 3 hours later. 30 minutes ago I was told an additional doctor just arrived so it would only be a few minutes. Still waiting for that doctor to start work, I guess. If you have hours to kill, bring your pet here. If not, find somewhere else. Looks like that's going to be my only option. read more

We visited this veterinary hospital late at night earlier this week. Our 15 year old cat had been diagnosed with serious illness two weeks prior and we had her scheduled to be euthanized at her regular vet's office. We had hoped to have a few more days with her, however she became lethargic and completely unable to keep food or water down, and was breathing quite heavy. I was racked with worry that she'd have to suffer through the night. I called sumner vet. It was very difficult for me to call and ask if they could put our kitty down that night, but they were friendly, kind and empathetic and said to come on in. Although they were busy, when we arrived they quickly took us to a very quiet and comfortable room. We met with at least 4 staff members while we were there, including the vet. All of whom were reassuring, kind, sympathetic and non-judgmental. We had several reasons why we had opted no further treatment for our beloved cat but there were very few questions and they understood it was a difficult thing to do. They allowed us as much time as we needed with our pet and they were very understanding. She passed away in our arms, purring and peaceful. read more

I have read many poor reviews but sumner vet hospital was Wonderful for me and my dog. After going to auburn and federal way hospitals, Sumner was the only one that took my dog in, and made me feel comforted about what they would do. Didn't require the 2000 $ surgery auburn said I needed After looking at X-rays. The counter staff was empathetic and so helpful. I really appreciated sumner animal hospital when I was so worried for my baby ! read more

I want to thank Sumner veterinary hospital for responding to my review. They were able to make arrangements to get my dog in for surgery in a few days. The gal who contacted me couldn't have been nicer. Abby and I are looking forward to getting her on the mend. Big shout out for Sumner Veterinary hospital. Highly recommend!! read more

Was a little reserved about this place after reading the Yelp reviews but it was recommended to me by multiple co-workers and friends so I gave it a shot. Having 3 dogs we need to ensure we have a friendly neighborhood vet to attend to that truly cares about animals. Service is fast a friendly, they even get my pups in if I am a little early rather than waiting for my appt time. Prices are decent but not spectacular so be prepared. Only complaint is that they do not send reminders for upcoming appts and they had two of my dogs mixed up at the beginning. Easy fix if you are organized! They also take payment in the exam room so you do not have to fumble around with your wallet while dogs are tugging at your arms, ankles, ears, etc. I will be checking out the puppy kindergarden end of things soon, will update on that later. read more

The reception team is so sweet these people truly saved my wonderful dog and I have never been so thankful!! It's a hard job especially with how un thankful most owners are! I'd say I'd go again but hopefully I'll never been in that position to have to bring my pets in for another emergency. read more

I brought my cat, my faithful and loving companion of 8 years, in late May 12th. She was really sick, she couldn't walk on her own and hadn't eaten or drank any water for two days. I spent money that I shouldn't have spent just for the vet to tell me I needed more money for them to tell me what was wrong with her. They were more concerned on how I would pay, rather than care for her. So I took her home, hoping she would get better. She DIED the next morning in my arms. I will NEVER ever come back to them. They could have saved her or at least made the attempt to. If I could, I would take stars from you. You guys don't deserve to be in business and your vets need their licenses revoked. read more

Between myself and plenty of my friends and family, we have encountered hundreds of problems with this vet over the years. I will admit, they take wonderful care of their animal. With that being said they are way overpriced and will always recommend the most expensive treatment possible. Not to mention the HORRIBLE customer service. They will bully you for your business because they know there are not many options nearby. If you can avoid them and go to Tacoma then do it. read more

time management Really sucks. I spent 4 hours here to drop him off. I understand they get busy but wow!! After they determined they are gonna keep him for half a day they told me I just have to sign approval then I can take off for awhile. 55 mins later they finally come out with the paperwork. I just get pulled into the driveway and they call me that he's ready. OMG!! Now I'm back here to get his stitches removed and been here an hour already and they haven't came out to get him yet. I normally take my dog at another vet and when I take him there it's a drop off and I'm on my way. I won't be coming back here again. I can say everyone here is very nice and polite tho just the way they operate really sucks! Note to management read more

In a pinch or emergency they are great. But.. you can expect extremely long wait times. Knowledge and expertise is awesome but scheduling, time management and coordinating with patients could use some oversight. You're not a 24hr vet service if you have to wait in the parking lot for seven hours for a 15 minute visit. read more

I think the care is great here. Dr K is EXCELLENT. He was extremely kind and compassionate with my husky, whom is afraid of everything. He showed my dog his stethoscope, before using it and talked to him in a calm voice. At the end of the visit he took the time to give my dog lots of compliments and treats. He made sure I didn't have any concerns or questions. I will definitely be returning with all of my animals in the future. read more

My 13 year old dog had trouble breathing, with constant panting and it was Saturday late afternoon when it became obvious it was getting worse. I called them as they were closest to my house and was told to bring him in as respiratory problems are serious. We arrived around 4:00 PM. He was promptly taken in. Seven hours later after I asked how he was and could I talk to someone, I was taken back and shown a x-ray and told he has a spot on his spleen and pneumonia and an enlarged heart. We were given a rx for Amoxocillin and sent home. $750 He seemed some improved for a short while then took a turn and was struggling to breathe and was very anxious. I called to see if they would give him another round of antibiotics. Sure. Pick them up in the am. When I rushed down I was told they never would do that. Took him to his regular vet. 2 days later, Not pneumonia, terminal cancer. We said good bye to him yesterday. read more

We took our 2 little dogs (9 week old toy poodle puppy and a 6 year old Yorkie) to the emergency because they were vomiting, not eating or drinking water and had massive diarrhea. We arrived and they advised it was a 2 1/2 hour wait but went ahead and checked us in and put us on a wait list. They allowed us us to leave and called when there were only 3 people ahead of us so we had enough time to get back to the office. We got back and it was another hour until they saw us. They gathered the dogs from our car (because of COVID) and brought them in to examine. They then stated it was another 2-3 hour wait for them to be examined and blood work done and fluids rendered. They called in after everything was done and advised they have signs of worms, but need stool samples to examine which type. They advised they gave the 6 yr old some fluids and she is ready to go home with a prescription to a worm medication. They advised the 9 week old puppy had issues with his blood work, low on glucose and liver levels. They advised they would need to keep him overnight to re-examine him in the morning for an extra $1000.00. I asked if there was anything we can do from home. They advised they would try feeding him and give him some glucose and let us know how he reacts. She called back only 20 minutes later stating they fed him some special dog food and he ate it right up and they checked his glucose again and it was back to normal so he was ready to come home. They advised the low liver levels were a big concern as he possibly had a shunt to his liver that would need surgery. We picked him up and brought him to our regular vet a couple weeks later. They did their own blood work and advised everything was perfect. They said his liver levels were fine and didn't understand what Sumner Vet saw on their blood work. Essentially, the only thing wrong with both my dogs was that they had worms and the puppy's glucose was down only because he hadn't eaten all day, thanks to having a 7 hour wait to even be seen for his symptoms. If we would have known this was the length of time to be seen at an EMERGENCY veterinary, we would have just tried scheduling with our regular vet. Not only did we wait that long just to find out they had worms, we were also advised of a super misdiagnosis on the puppy's test results which could have cost us another $1000.00 at least, not to mention all the stress not knowing what is wrong with our puppy. I have always heard rave reviews about this veterinary, but did not have a satisfactory experience the first time I have ever been there. I will never be coming back and will never recommend for emergency care. Maybe they do better with regular scheduled appointments, but I won't waste my time, energy and money on a company that hugely misdiagnoses their patients. read more

I brought my dog in and he wasnt doing well. The emergency vet was amazing and I appreciate that she was straightforward about what may or may not be going on with my dog. She was really thorough and just amazing ! read more

I have had 2 interactions with this vet, both late nights emergency visits, which is why it's called a 24 hour Emergency Veterinary Hospital, they provide 24 hour emergency care.  Unfortunately that is a lie and my 8 week old puppy has suffered because of this lie.  My 8week old Boarder Collie pup suddenly became ill, vomiting, refusing to eat or drink, would not poop and was lethargic.  Unsure and worried and being midnight I called the closest 24 emergency vet.  I had been to this vet late night a number of years ago and the service was wonderful, unfortunately my very sick cat at the time did not survive the visit, but the care she received until her passing was top notch.  So expecting the same top notch service with 24 hours care I returned with my 8week old sick puppy.  First I called and the first lady to answer was very nice and kind, she was worried about my puppy and said at 8 weeks it was definitely not normal.  I did discover a silica gel packet that looked to have been broke open but was not sure if my puppy ate any.  Using google I read that normally if a dog eats silica gel it would be fine but in younger dogs it could be more harmful.  The lady I talked to confirmed that silica gel is nontoxic but given that my puppy was only 8weeks, dehydrated, lethargic and not eating I should bring her in.  She said there was a wait, a few hours but they could get the puppy in right away and start getting her care as the vet moved between surgeries, maybe start her in fluids right away.  Perfect.  I drove the hour to the vet office, and once I got there I called to check in, Covid19 had changed a lot of things, not complaining about new procedures.  It was now 1 on the morning, I'm tired and my puppy is not feeling well.  I called to check in and a different lady answered this time and I explained what was going on and that I was there to check in.  She was very confused, telling me that it would be 9 to 10 f@#$ing hours before my puppy would even get in the building and there was no way any help could be offered until then.  The vet MAY be able to check on my puppy between surgeries but she said probably not.  This was totally different from what the first lady said and the second lady was flat out rude in telling me I would be waiting 10 hours for my dog to get help.  I was flabbergasted by this, it is a 24 HOUR EMERGENCY VETERINARY HOSPITAL, and my dog needed care but they could not provide that, so they are basically lying.  This was a horrible experience and will never return to this crappy facility again.  My puppy continued to suffer for many hours until my normal vet opened instead of getting some relief as was originally promised by the first lady I talked to.  24 hour emergency care is a lie unless they are willing to actually help 24 hours a day.  The staff is clearly not trained the same as the two women I talked to on the phone said totally different things, the second seemed audibly rude about what the first lady had told me, almost to the point of calling me a liar. Unfortunately I will never return to this vet, they lie and false advertise.  I get others will return but if you are looking for late nights emergency care, look elsewhere, something that the second lady I talked to even suggested, which was insane that she was basically turning me away. read more

Not happy with this vet! My sister went in yesterday and asked for help because she had found a very large mass on her pit bulls neck. It happened out of no where! She came home and had told me that the doctor didn't know what it was and MAYBE the prescription she gets will work and if not she will have to come back... she paid over 400$ to be given no information and still has no idea if her pit is going to be okay. I do not plan on EVER taking my dogs here. read more

I came here today after taking abandoned neonate kittens to the Auburn humane society; Per their instructions I was to take the kittens here to be checked out (one little guy I had a pretty nasty looking foot) and was also told they would have the ability to care for them. My experience with them was so unpleasant. Jenny the lady that greeted me at the front desk did not smile once, did not explain anything to me. Another lady said she had to make a call, didn't tell me what was going on or to have a seat it'll take a few minutes. Then she disappears comes back out and is like I'll take them so the vet can look at them. Never comes back out instead Jenny asks me to fill out a form. Doesn't say anything. I have no idea what's going. I ask if there're keeping them and she just says yes. Why work in an industry that requires you to be caring when you have a crappy attitude?!?! WHY? 2 stars for taking the babies. read more

My pet needed emergency medical care today. Sumner Vet & 9 other vets were unwilling to see my cat. 4 of the vets were "24 hour emergency care". Sumner vet told me to come to the clinic & call as I got close. I called 5 minutes away & they were "booked". There is seriously something wrong with the vet world right now. I'm in the medical field. I've been immunizing the community against covid & the vets are unable to take care of sick pets. Really! Well thank you to Auburn Affordable Animal Hospital who could see Enzo and take care of him. Shame on the 10 veterinarians who turned us away. read more

I'm glad I didn't have time to read some of these recent reviews before I found myself in a position of needing an emergency vet at 9:30 am on a Saturday! My dog was having respiratory issues unexpectedly and Blue Pearl was at capacity and Sumner Vet said they could see her right away. We did have to wait a bit but since it was respiratory they came and got her from our vehicular within 20 mins of arrival. They put her on oxygen immediately which helped stabilize her breathing which we are grateful for. We got there at 10:00 am and left the parking lot by 2:30 pm with a reasonable treatment plan. Yes - a long wait but Dr. Wolfe and staff were phenomenal. The sign in the parking advised of a 6-8 hrs wait which changed to 8-10 hr wait by the time we left. It's shocking to see that sign in all honesty. A reflection of what can happen when you have to constantly prioritize staffing and service capabilities depending on demand at that time. We are thankful we had a good experience during our first visit to Summer Vet Hosp and we're especially thankful to those who had to wait longer for treatment for their animal because our dog 'bumped' them down the wait list a little further. As we sat in our car waiting to hear the outcome of our dog's condition we watched as one staff member after another were coming and going from vehicles retrieving dogs, bringing them back, meeting with owners to discuss treatment options, bringing meds, dealing with upset and concerned dog owners, etc. It was quite obvious right away that this place is HOPPING, pretty much CONSTANTLY being the only emergency vet hospital nearby. Regardless, we are grateful for the care Dr. Wolfe and staff gave our fur baby and are so relieved they were there for us when we needed them. read more

The vets at Sumner Vet told us a year ago after our French bulldog had pneumonia that we should get nares and soft palate surgery for him. We spoke with Dr. K who assured us he could do the nares surgery (he'd done many, he said) as well as the soft palate surgery if needed. We took our dog to Summit as well, but their cost was much higher than Sumner and further from our home, so we decided to go with Dr. K. I wish more than anything that we had not made that decision. Not only did our dog barely survive the surgery (he was oxygen deprived and almost died hours after coming home), he had to spend nine days recovering in an oxygen tank under constant care to recover enough to come home. He has never been the same since this surgery and our new vet believes the intubation tube was overinflated, causing a partially collapsed trachea now for our boy. We're heartbroken. If you are considering this surgery with Dr. K, I urge you to reconsider. His work has drastically diminished our dogs quality of life. read more

Please never take any animal to this place they only care about money whatever they do to put my sweet dog to put sleep was horrible!!! He was shaking and it was the most horrible thing I ever witnessed in my life and they had the audacity to walk him out to me I couldn't even go back with him. They told me I'd have to pay $300 to have him killed and I couldn't even take him home I was an additional price. It's the worst pain I've ever experienced in my life. read more

I would never take any animals to the emergency hospital ever again. my kitty died 3 days after I had him for 24 hours at this place, no communications in this 24 hours, not telling me my kitty ran almost 104 degree temp and what is the worst, giving him the wrong medications, while I told the vet at the admittance of my kitty he was allergic to the one, which she could have seen in his medical records too, she asked me to bring in his meds, which I did one hour later and they still gave him the wrong meds When I picked him up the next day I asked the woman who brought him out like a piece of luggage, why no doctor called, 3 shift changes I was charged and no one called me with updates that he was doing so poorly, she said we do not do this, what an incompetent place. I spoke to the hospital administrator before he died and send her an email after I requested his medical records, and asked for answers, no one called me as of today, 28 september, not the administrator nor the Vet, by law I have the right to find out what happened. They had the moral duty to communicate, but did not, covering up what they did wrong. Despicable and being cowards for not talking to me, Summit hospital in tacoma, was great, staying in contact with us 24/7, updating us with everything, even after my poor baby passed they called and asked me if I need anything and how I was doing But not Sumner 24 emergency, they just stayed quiet and denied me the right to find out the truth Shame on you read more

We took our 9 year old in Sunday middle of the night. He was crying in pain, and we didn't know if it's back pain or what! We called first, they didn't tell us we couldn't be in the room with him on the phone! I would have never came if that was the case. They took him from us in the car, called with diagnosis of neck issues. I questioned the vet many times I said it seemed to be his back not neck, she argued with me for a while then sent us home with 3 horrible seizure meds for my 7 lb dog, he was very drugged for 2 days til we could get to our Edgewood Vet. They determined it was his back! All those meds prescribed where NOT necessary! Wasted $200, I will NEVER go back to this place. I have ZERO confidence in the staff here. read more

We called here to request urgent care for our little bird, they took our information, made an appointment at 8:30 pm, we were there on time, but once we got there they refuse to attend our animal. My wife was having such a hard time seeing our dear animal suffering that I could say to their face what I wanted to say. I will never go back there and I will publish as many bad reviews as possible, it's a disgrace and an slaughter house. read more

After utilizing them for the third time, three strikes your out. This final attempt was the last straw. This emergency vet cannot communicate well. Each person tells you something different. There is no posted procedure for their emergency care. It is unclear if they even have one. Upon questioning, we were told something different each time- " you're next," "you're sixth," "you're third," "you're third unless the other people come, then you're sixth," "come back at 7," "why did you come at 7," "you should have waited for a text," "you're checked in," "let's get you re-checked in," and on and on... Awful experience when seeking emergency medical care for a beloved pet. I requested a refund at 9:30am and sought care else where after checking in around 1:30am and not having any prediction of when we would be seen or if we'd be seen at all. It's a shame they are one of the only 24-hour vets in the area. Will not return. I'd give them a zero rating if it was possible. read more

My experience here was horrible! I brought my dog here because our vet in South Hill was booked for the day and my dog needed urgent care. My dog injured herself and needed a vet to assess her. I arrived to the Sumner Vet Hospital at 11:30am and called the number provided for emergency services. They said they would triage me, and the sign said average wait time of 2-3 hours. I was understanding of that because of the COVID-19 restrictions. By 1:30pm they took my dog in for vital signs. They said the vet would assess her in about an hour and then call me. An hour went by and no call. I called them and they said the vet hadn't even looked at her yet. They also told me I couldn't leave even though I had to pee and hadn't eaten all day. They do not provide bathrooms or food or beverages so what type of human is supposed to just sit there in a car for an unknown period of time waiting like that? Pretty sure that's considered holding a dog hostage and a person prisoner. So I snuck away to find a bathroom and some food. I returned to the parking lot and called them again around 3:30pm. The vet still hadn't seen her. This went on for 2 more hours, until I told them to give me my dog back and that I was leaving. They said the absurd wait time was because of Euthanizations. I work at a human hospital, and even human hospitals triage better than that! How dare you let an injured dog sit alone, scared and in pain, while you attend to dogs who are already dying, and in no rush. That would be like a doctor saying, "sorry your leg is broken, but I'm gonna go sit here doing nothing while I wait to euthanize this other guy". Clearly the vet just wanted their fat pay check for all those scheduled appointments instead of caring for my scared and injured dog! They made me sit in my car, in their parking lot, for 6 hours, and my dog alone in a crate without water and comfort for 4 hours! So I guess if you like torturing yourself, torturing your dog, and wasting an entire day, then the Sumner Vet is your place to be! read more

Please people do not bring your pets here for care. I had my baby there in the ICU for a life threatening disease and he had a feeding tube and IV. I could not get updates so I called to check on him and the veterinarian did if I called again they would discharge my pet as is, they only do 2 updates a day. They do not realize that when you bring a pet in that is going down hill fast that there are actually 2 patients. The pet and the owner who live their pet. When your bill is over $8000 I would expect better treatment. The vet was rude, disrespectful and unprofessional. They have had numerous complaints that have gone unanswered and I will be sending this to the American Veterinary Association. No one and no animal deserves this treatment. I'm disgusted and disappointed in the practice as a whole. They have a 2.5 rating for a reason and it's bc they don't care, have poor conduct and moral in the clinic. It's a very negative place and our fur babies deserve better care. Shame on you all for the way you treat clients as well as their pets. read more

I cannot say enough about the CARE & SPECIAL ATTENTION I received from ALL the staff at Sumner Veterinary Hospital. From the minute I walked in Tanner put my mind at ease just by looking at how distraught and panicked I was and the condition of my 15 year old Yorkie Rima was showing signs that she had a stroke. He immediately took her to the back to have a Doctor look at her to make sure she was stable. Shortly after he brought her back and assured me she was OK and put me in line to be seen by the doctor. If you are able to make an appointment I would recommend it. This place is super busy, I can see why...They LOVE animals as much as you love your own. Big THANK YOU to Tia our PA. & Dr. Sugerman I am Grateful for your PATIENCE & CONCERN with my Lil Old Lady Rima & all of her special needs in her golden years. We are on the road to recovery from what I hope is just a bought of Vertigo brought on by a ear infection. No matter the outcome I feel so much better knowing there is a place that I can take my fur baby when so many other places have failed miserably and are only interested in making money. Not caring for animals! Serena:) read more

Now I see reviews going downhill fast. Today was our third visit at Sumner Vet Hosptial in a month. The wait was an hour and a half up to three hours. . We had the same Dr the first two times. Prognosis colitis for my ten year old Yorkie. Today's Dr suggested I go to one of the other emergency clinics. I asked her if we had an after hour emergency, if we are not welcome here. She said that it's only thirty minutes farther. I'm already 40 minutes away from Sumner. She was basically kicking us out. I think she was angry because I said I needed answers about what is causing pain for my dog. I said I can't keep paying for emergency visits without eventually getting answers. She informed me that sometimes they never find the answers. And that my explanation of symptoms were vague. (The bloody stool sample must be vague??!!). Oh, and that it's my failure for not following up with Rx food that made him vomit. And for NOT giving him pain meds when was acting fine and %100 percent his normal self for two weeks. I'm sorry but I won't give my dog pain meds when he doesn't have pain. I understand veterinary medicine can be complicated. Too bad out pets can't talk huh. But to be subtly kicked out of an vet office just for wanting a diagnosis? Horrible care. The office manager did speak with me before we left. As my dog puked on me (not vague), she did not charge me for today's visit. Which left me in tears. I cannot say for sure if I would try to drive the extra hour to Tacoma during an after hour emergency. I wouldn't be comfortable seeing her again. read more

I'm not quite sure what's going on with all the terribly negative comments. I almost didn't bring my pet here because of them. I'm in the healthcare field, and glad I overlooked the negative comments and decided to see for myself. My pet has received EXCEPTIONAL care here. Yes, they're busy - Yes, they're more expensive than smaller Veterinary offices/non emergency care, but I think it's worth it. They care about the pets and clients, and view their health the same as humans who are treated by Physicians. They offer their recommendations for the best possible care for their patients. If you don't want/need a service simply say, "No". It's not difficult, and you're not a bad pet owner because of your decisions. Do keep in mind the monthly medications they recommend may save you thousands of dollars, in the long run if the animal contracts a disease. They're a 24hr emergency vet, so take the time to make an appointment and be on time. Do some research before you go, as well, to see what necessary things your pets need. Of course a $170 for grooming my cat and travel meds may seem high, but he needs sedation with Veterinary supervision and weighs 18.5 pounds. I've paid twice this everywhere else I've gone. They also sedated him more minimally than his other cat specialist, making the procedure less dangerous for him Not to be cruel, but I feel a lot of reviews on here are from uneducated clients who feel the Veterinarians are required to work miracles, and are use small practices. read more

I am honestly surprised by the number of negative reviews. I absolutely love Sumner Vet. They are not necessarily the cheapest, but you get what you pay for and they provide excellent care. I have brought my cat to them for annual check-ups, a dental cleaning, and urgent care. They have been wonderful each time. My cat is sassy, like most cats, but they are always patient with her, and treat her well. I recommend them to all of my friends, and family. My dad has also used them for day boarding for his dog, and was very happy with how well she was taken care of. Let me also say that they have NEVER forced me or made me feel like I have had to do unnecessary tests on my cat. For example, I had to bring her in this past Friday because she was throwing up. The vet could have easily gotten me to do a wide array of diagnostics, but instead he evaluated her symptoms, and recommended we give her an anti-nausea shot and do out-patient treatment. I walked out paying only $120, and only had to wait 10 minutes to be seen, without an appointment and after hours. Another example, when I brought her in for a dental cleaning they even told me that I probably don't need to get her blood work done before anesthesia, because she is fairly young. I opted to do it anyhow, but it was 100% based off of my own paranoia and I didn't feel pressured by them at all. Don't let all of the negative reviews sway you, they are wonderful and I will continue to recommend them to anyone who asks. read more

I went to SVH for my first time last weekend and I thought it was a GREAT experience. I was very nervous about the cost of it all because I unexpectedly rescued a Cat and was already paying for a lot. But they have payment plans and were very reasonably priced. The receptionist were not the greatest, they all were chit chatting with each other the whole time and barely acknowledged I was there. But they all looked pretty young and I was more concerned about the Vet. I meet with Dr. Borre and she was great! It turned out my Cat is pregnant and Boore made me feel so comfortable and explained everything to me. I left very relieved when I left even though I just found out I had kittens on the way! I will continue to go to SVH, they are clean, professional, accommodating and very caring to my Cat. :) read more

We had to visit Sumner vet because it was Memorial Day holiday and pretty much every other place was closed. I knew upon calling we were anticipating a 4-6 hour wait. We drove down, waited in our car and then a vet check came out after about an hour to get more information. Another 3-4 hours and they came to get my cat. We were told it would be another 45 minutes or so before our cat would be seen. The vet called a little over an hour after our cat was taken in. Gave us a very honest opinion, asked us some questions then we agreed to additional blood work. We were told that would be another hour. Eventually we were called with the bad news that was going on with our cat. We're had a few options but the best option all things considered was to put our cat to sleep. The whole place was full of compassion, we were able to go in and we had the option to cremate and purchase a wooden cedar box with his name on it. From start to finish I feel that we were really handled with care and compassion. We called a few times to check our status in line and the staff always provided us with answered despite how swamped they were on a holiday and probably short staffed. There is a sign outside that shows the anticipated wait time. By the time we left it was 10+ hour wait. I never felt we were being price gauged, just honest prices for an emergency clinic and I feel like the vet really did care. I've never been with a pet during their passing but I will say it was really a peaceful experience. We really did feel cared for. Dr. Sugarman was excellent. Thank you and all your staff. read more

Avoid avoid avoid. Over promise. Under deliver. Sat for four hours, pay my bill, go home they didn't even give us the prescription that our cat has to have. Gave them a call and they just said yeah we were busy. Whatever. Ganna get that money back tomorrow. STAY AWAY read more

We have four dogs and have always used Sumner Vet for training, boarding and veterinary services. On Wednesday, we had to say goodbye to my best friend Oliver after 13 years. Dr. Millard watched Oliver overnight and was the most wonderful, kind and loving vet that I have ever met. Although it was a difficult decision she was so patient with us and cared for Oliver as if he was her own. The whole staff was aware of the situation and so loving, kind and caring. Thank you from the bottom of my heart for the high level of care and your big, loving hearts. read more