Shaggy Shack Pet Resort returned my severely arthritic, disabled dog to me smelling of pee, a…read moresticky underbelly from laying in her pee, raw spots on her elbows, an elbow with dried blood, inflammation and swelling of both her elbows so severe that it shook with each step my dog would take, and pee on her food container. I put my dog into boarding August 17-21, 2023 with Shaggy Shack; Thursday afternoon to Monday morning. My dog has a muscle dystrophy disorder that effects anywhere in her body that has collagen. At less than 2 years old, she has severe arthritis in her elbows. I let Shaggy Shack know of her disorder prior to leaving her with them. I even wrote a note and taped it to her food container. I spoke with 2 workers, 1 manager, and then finally the owner. None of the stories matched with the others. When I spoke with Tonya, the owner, I explained how I received my dog and that her inflammation could only be that severe if she was not given her medication. Tonya said "the girls could have missed some medications, we're not perfect." I asked for a refund, to which she said "we won't be administering a refund because that would be admitting we did something wrong." My dog was returned to me with dried blood and sticky from pee, how is that right? I have no answers I'm satisfied with, only multiple stories of what may or may not have happened to my disabled dog. At this point, I paid to have her be grossly neglected. Tonya provided a med sheet 4 days later to try to claim they gave my dog her medication, even though my hydrotherapist (who I had look over my dog for other injuries) agreed her condition could've only been that bad if she had not received her medication. Tonya shifted the blame to me, saying "You chose to bring her to a highly stimulated setting instead of staying home with your handicapped pup." I trusted Shaggy Shack to care for my dog as if she were your own, as the website claims the business would do. I will not make that error again and suggest others not to as well. Do better.

This place is awesome. We have only been able to board once and daycare once or twice. Its a bit of…read morea drive for us, especially when we have a location on base we can drop off. I would highly recommend though. I like our home spot, but his one has something very special about it. Bernard loves playing with dogs, but when its raining at our normal spot he ends up sitting inside with some outside time and not a lot of dog socialization... or at least that is my guess. When he comes home on rainy days he is not all that tired. In fact he seems like he just hung around all day instead of playing. The first time we took him to Shaggy Shack it was raining and I thought he was going to come home not tired at all. Oh man was I wrong. He was knocked out and it was in a way that leads me to believe not only does he get to play with dogs, but he has moments of thinky time or play time with humans. I cant say for sure, but I love how he comes back those days. Clearly wore out from a day of fun. I really like this place but unfortunately its a bit of a drive to do daycare daily especially when we have an on base option right next to my wife's work. I will say though they are definitely going to be our go to for boarding. The one major downside to our normal spot is there are no options for drop off pick up on Sundays. A lot of our trip or time where we need to board is Just saturday evening. This gives us the opportunity to board and pick up when we return and not have to board an extra night. In addition we had a last minute boarding need when I was too lazy to get boarding scheduled at our normal spot and it worked out perfectly. I highly recommend this place. Its not on base so anyone can use. The place is huge. Staff knowledgable and friendly and overall I have nothing but positives about here. I wish their location was closer, but thats not a negative, just a desire to make my life easier.

If you're in a position with the type of dogs that you feel you're "stuck" at home with due to…read moreaggression issues, or have guard dogs at home that you're unable to leave in the care of someone else, THIS IS THE PLACE FOR YOU!! I have 2 Cane Corso's. One is trained in protection work and is with me almost everywhere I go on the daily. My other Corso was adopted from an abusive situation and has trust issues. NO WAY am I willing to leave these dogs in the care of a sitter or a family member as this would not be responsible not only to my dogs, but to the public as well. I first heard about Country Kennels from my trainer and later from a K9 handler from a local PD unit. I was THRILLED to learn that they have "hands off" options in high secured, indoor/outdoor kennel spaces available for high drive and working dogs that are not easily handled by strangers. For the first time in a few years, my husband and I were not only able to take a vacation, but we were able to go somewhere without having to load the dogs up and take them along. IT WAS SOOO NICE knowing Country Kennels was there to keep our animals safe and contained while we were away! This was about 3 years ago now and we have used them several times over the past few years with NO issues! Booking is super simple and prices are straightforward. You have options of kenneling your pets together in one run or putting them in separate runs, and they even have indoor spaces for the little ones, offering a hands on, more attentive approach. I'm able to load up my dogs diet, any medications, blankets or bedding, toys and snacks and drop them off at any desired time within operating hours. I always know my dogs are safe and well cared for with Country Kennels and suggest this business to ALL my working dog friends!

They keep my 12 year old American Eskimo. She's happy to go and happy when I pick her up. All is…read moregood. I recommend this company.

Lauri has watched my sweet litttle dogs for years... and quite honestly, provides them so much love…read moreand affection while I'm away. I never have a single worry when Lauri is there to look after them (and my house). She is loyal, trustworthy, dependable, and simply the sweetest. Can't recommend her enough. She is THE BEST!!!

I feel compelled to warn fellow pet owners about a dog walking/pet care company that regularly…read morewalks through our neighborhood. On several occasions, I have personally witnessed handlers yelling aggressively at dogs, jerking them harshly by the leash, and even striking animals during walks. As someone who cares deeply about animal welfare, I found the behavior extremely upsetting and inappropriate for anyone trusted with the care of pets. I would strongly encourage pet owners to use caution and thoroughly research caregivers before entrusting their animals to this company. Animals deserve patience, kindness, and humane treatment -- not intimidation or physical aggression.

Rachel and her staff are AMAZING! Rachel has been involved with the care/walking of my mother in…read morelaw's dog for about a year, as my MIL's health has failed and she was not able to walk her dog, to stay on top of his care. Rachel and staff are ALL dedicated to on point care for the dogs she/they service. Care can range from daily walks, miles long hikes, taking Freddie for a long visit when my MIL needs a break from his care, as well as taking him into her home (board) when she goes away for trips. Rachel goes the extra mile for my MIL, in that she comes every morning to walk Freddie, her staff comes by in the evening to walk him again. She also does extra services that my MIL needs, going above and beyond. When my MIL started getting sick, Rachel was a neighbor that she didn't know, who stepped up to help me with the challenges we faced in making sure she was okay and Freddie was being taken care of as well, dedicating her time without pay even. Rachel brings her food in the morning when she picks Freddie up, so that she knows MIL is eating, make sure she is taking her meds, as well as even just being someone to talk and converse with, as my MIL is homebound at this point. My MIL is at the point where she needs round the clock care (CNA) but she still demands that Rachel is the one to take care of Freddie, she doesn't trust anyone else to give him the love and care that she does. Rachel is a true dog lover, but her business isn't just about the dog care, but the care and dedication she shows to clients/families that she interacts with. I have had to call Rachel during emergencies with my MIL specifically and she will always show up, when needed. She isn't just an amazing dog lover/business owner, etc but truly a ROCK STAR and I appreciate everything she has done for us!

Exceptional good job on my Pomeranian, a little more expensive than I anticipated, but excellent…read morework.

Awesome service and attention to detail. Also great to work with as a person…read more Our toy poodle was well taken care of and happy.

Garrett Stevens is truly one-of-a-kind when it comes to dog training. His unorthodox style may not…read morebe what you'd expect, but that's exactly what makes him so effective. Our Great Pyrenees was stubborn, independent, and we honestly weren't sure if we'd ever get through to him. Garrett changed everything. Instead of relying on cookie-cutter methods, Garrett took the time to really understand our dog's personality and gave us tools that actually worked. His approach is calm, intuitive, and based on building trust and respect--not just obedience. The difference has been night and day. Because of Garrett, our Pyr is finally on the right path to success. Walks are no longer a battle, our home is more peaceful, and most importantly, our dog is happier and more confident. If you're looking for a trainer who gets results, thinks outside the box, and truly cares about both the dog and the owner, Garrett Stevens at Alpha and Omega Dog Training is the best there is.

Garrett changed my way of handling dogs and he saved Makos' dogs life. We have overcome being…read moreHIGHLY reactive to everything. We loose leash walk and can even run wild and free in remote locations with full recall.

Ally (the black and white dog) loves this daycare. She's a super shy timid dog and doesn't take to…read morepeople easily. Shout out to Corvus and Delaney as they've done a great job with her. Also I love being able to check in on her at any time during the day with their cameras. Also very affordable for $35 a day on weekends which I often work on weekends. I live in Kent and I won't take my dogs to any other daycare because Positive approach is so good. I drive over for them!

Where do I even begin? I'm not someone who usually leaves negative reviews or speaks up about a bad…read moreexperience. I genuinely try to give people the benefit of the doubt and assume everyone is doing their best. Unfortunately, after today's experience, I feel like I need to say something. This is not our first visit. Our dog Goose has been here several times, and today was our puppy Maple's first visit. When I walked in this morning, there was no warm greeting or even a simple hello. The first things said to me by the groomers were, "Do you not get our texts?" and "We need you to be on time. We run a tight schedule." I walked in at 11:05. We are coming from Port Orchard, and when I received the text asking me to bring the dogs in earlier at 10:20, I was already on the road heading there. I understand that being on time is important, but the attitude I was met with immediately was completely unnecessary and set the tone for the entire visit. During the consultation, I explained what I wanted for both dogs. Because I was apparently considered late, I told Danielle that if she didn't have time to give Goose a full haircut, I at least wanted his face, eyes, and chin trimmed and for her to do whatever she could with the time available. Maple's groomer (will call her the lady with purple hair) asked if this was her first visit and I explained that it was and that she is about 6-7 months old. She then told me that I should have gotten her in much sooner for haircuts and to get her used to grooming. I explained that we had actually been cancelled on multiple times by them and that I booked her as soon as she had all of her vaccinations. I wasn't going to argue with her, but I found the comment unnecessary and condescending. I completely understand that a puppy's first grooming experience may need to be shorter depending on how they handle it. What I don't understand is the attitude surrounding it. Our puppy desperately needed a haircut, and I was never upset about them taking things slowly with her. I was upset by the way the entire situation was communicated. When I came back to pick them up, the attitude from both groomers continued. I was told the dogs were "a handful" and reminded again that I needed to be on time. What makes this even more frustrating is that I dropped them off around 11:00 and both dogs were ready to be picked up around 11:45. I was expecting full haircuts and baths, yet neither dog had much of a haircut at all. I'm not upset about Maple not receiving a full haircut because I understand she is a puppy and it was her first visit. However, Goose has been here multiple times, and he didn't even have the areas trimmed that I specifically asked for, including underneath his chin and around his eyes and head. I was also basically told by Danielle that Goose had "one last chance." Maple's groomer also spoke to me as though I didn't know my own dog, telling me that Maple has dew claws and that I need to play with her face and paws more. We do this regularly at home, so again, the way the information was communicated felt unnecessary and condescending. Then there were the charges. PART 2 & 3 in attached photos.

Gina @ PacwestK9 is amazing! This is a truly exceptional facility for anyone seeking high -quality…read moredog training, daycare, or boarding. As a cautious pet parent, my spouse and I had high standards for who we trusted with our dog, and the PacwestK9 team met them all. Gina's training skills are outstanding, providing a perfect balance of structure and care. Additionally, Evie provides an excellent client experience by keeping scheduling organized and stress-free. We are so thankful for their services and the positive impact they've had on our dog.

I first took my dog to Gina about 7 years ago for behavior modification when he was about a year…read moreold. Gina graciously helped us through my dog's reactive behaviors and taught me how to better understand him. My dog had Parvo as a puppy and unfortunately became very reactive towards people and other dogs afterwards. Gina is extremely knowledgeable and she was very kind and patient with me and my pup. She truly has a way with dogs and can tell you everything just from their body language. I have recommended her to friends and family, and I would highly recommend her to anyone looking for a high quality trainer in the area. I recently went out of town for 4 days and was so thankful to board my dog with Gina because I was confident he would be well taken care of which allowed me to enjoy my vacation. Gina is the only person I trust with my dog and we are so grateful to be working with PacwestK9!