On July 7, 2018 I took my 6lb Pomeranian to the Hospital as an emergency. He had been mauled by a huge dog. He had blood and mud all over him. When I went into the waiting room and checked him in he Rajah was sitting up but lethargic. They took him in back and told me to wait. This was 3 Pm. I waited and waited and around 6 Pm I was escorted to a waiting room. The Vet came in and told me he just had superficial wounds. Did I want an x-ray I said yes. So I had to wait another hour or so. Finally she came back in and said that he only had superficial wounds and maybe a swelled heart but he could go home. She said later maybe we could put him on medicine for his heart. They brought him out to me and I asked if he was acting normal and the tech said yes. They brought me some medicine antibiotics, and pain medicine. I said could you give him the first dose and they did and brought him back in. I asked where my bath towel was that I had him wrapped in when we came in. She went to look for it. While she was gone Rajah threw up. I waited for the tech to come back and I said he threw up. She wiped up the mess and didn't say anything, Next a new tech came in the room and said do you want to use our towel I said no. He carried my Rajah out to my car. I took Rajah home and took him into the house around 7:30 pm. He was glad to be home. I put him in my wife's lap and he snuggled with her. After a little bit he wanted down so he wobbled over to my chair laid down started to breath heavily and the passed away.. read more

TERRIBLE!!! We boarded our dogs there and they needed their immunizations beforehand. My husband was told that the immunizations, grooming and boarding would be $450. When I went to pick them up, the total wound up being just shy of $600! We had also paid extra because one of our dogs needed his thyroid medication dispensed to him, but several of the pills were given back to me when I had dropped him off with the exact amount he had needed. Our dogs are on a special diet and they told me they had not been fed yet when I picked them up, but they did not give me the rest of the food that I had sent with them. My dogs were sent home with a lovely parting gift - kennel cough. I'm up at 3:00am writing this review because they have been up hacking all night. I called yesterday to see if I could bring them to the vet for no charge (which I think would be the right and decent thing for them to do considering this obviously happened at their facility), but I was told they couldn't guarantee that they wouldn't charge me since my dogs could have gotten sick from the immunizations and not the boarding. My dogs were boarded for almost a week, so wouldn't they have shown symptoms while they were there if it was from the immunizations? Shouldn't someone have noticed and told us about it? I think it's more than likely that it was contracted there and they just don't want to own up to it. I feel sick that I trusted this place with two of our family members. If you care about your pets (and your money), take them elsewhere! read more

Wouldn't give any stars. Terrible staff and doctor doesn't care about pets just wants the money. Better off asking google then coming here.

i went the sumner vet at 4:30 am to drop my cat off. the receptionist was rude and unprofessional. i waited 30 minutes for someone to come to my vehicle to take my cat for a look at a wound on her neck. noone ever came out. if they make you wait at 4 am, imagine what its like during regular business hours. extremely disappointed. they portray themselves as a "hometown vet".... nonsense. just a faceless corporate mentality that is motivated by profit margin only. read more

My dog was DYING in their lobby, and they told me I would have to wait almost 2 hours to be seen. I had even called before going down there to make sure they could get us in right away. I rushed my dog to another vet where they told me he would have been dead within an hour if he hadn't been treated. read more

On 17 March, my oldest dog (of 6 & the mother of the next two oldest) suffered a stroke or some type of neurological event. She was almost 16 years old & had several "mini-strokes" in the previous four years that slightly affected her left rear leg but did not impact her mobility or quality of life at all. However, the stroke of 17 March was a "big one". She lost her ability to stand on her own and over the course of approximately twelve hours, stopped eating any food then drinking water. Even though I have had dogs for over 42 years, have never had a dog pass away younger than 15 years old, and I treat and consider my dogs not as pets but as my family, I had never had to have a dog euthanized before. I have literally spent tens of thousands of dollars in vet expenses to save my furry family members without negatively affecting their quality of life. However, I quickly came to the realization and understood that I was going to have to cross this bridge. I called Sumner Emergency Vet to inquire as to whether I needed an appointment for this & the young lady with whom I was speaking was informative, friendly, and compassionate. After I and my daughters had time to say our goodbyes to our dog in the privacy of our home & after the other dogs, including two of her sons whom were almost 15 at the time, had done their unique things, I carried Sierra to my truck, laid her on her favorite blanket on the front passenger seat, & went to the vet. Upon arrival & I remind you I did not have an appointment, we were quickly escorted into an exam room. A vet tech quickly, quietly, & respectfully went over the cremation options, asked me to sign the necessary paperwork, & took Sierra into the back to start an IV. This took less than three minutes & when she brought my dog back into the exam room, she said that I could have as much time as necessary to say my goodbyes, to just knock on the door, & the doctor would come in. I assured the technician that I had already said my goodbyes, she went to get the doctor whom immediately came into the room. The doctor explained to me, with exceptional kindness and compassion, what was going to happen & she once again gave me an opportunity to say goodbye. I was holding onto Sierra's paw, almost nose to nose with her, reassuring her that we would see one another again at The Rainbow Bridge as the doctor administered the meds. After Sierra had passed, the doctor once again said I could have as much time as I needed to say goodbye and to collect myself. I appreciated this but I told the doctor that Sierra had already left and that I had already said what I needed to say. This whole emotionally taxing event was made so much easier by the compassion and understanding the entire staff displayed. Unfortunately, twenty days later, another member of my furry family, Juneau, succumbed to osteosarcoma and respiratory failure (and I feel mourning and a broken heart since Sierra was his Mother and they were always the closest of all of our dogs). Juneau passed away in his sleep and since I had suspected that the time was close, I was prepared. When I awoke at 4:45AM and discovered that he had passed, I immediately carried him, on the same blanket that Sierra had last laid on, to my truck and took him to Sumner Emergency Vet, again without an appointment and this time at the crack of dawn. Again, I was greeted with exceptional and appreciated compassion and understanding. They quickly met me at my truck and took Juneau's remains for cremation. I have no other experience with their vet or boarding services but as anyone can testify, any medical care these days is not inexpensive and just imagine the difficulty in diagnosing when the patient can't tell you what's wrong. As far as boarding services are concerned, this is very similar to children and school. Any good parent can and will tell you how frustrating and upsetting it is when another parent whom either cannot due to work obligations or chooses not to due to flat out laziness or their own selfish reasons, sends their sick or ill child to school thus ensuring that your children and their classmates become ill. I imagine that boarding pets is even worse due to the aforementioned fact that pets can't tell you that they're not feeling well, even before symptoms present themselves. As I stated, I have had dogs in my life for over 40 years and have had several positive AND negative experiences with vets. But the fact that the staff at Sumner Emergency Vet treated my dogs and myself with exceptional compassion, care, and understanding leads me to believe that these traits would continue to be evident across the board in all the services that they offer. Should any of my four dogs (or the rest of our "zoo") require veterinary care in the future, rest assured that I will be taking them to Sumner. To the staff and the doctors at Sumner Emergency Vet, thank you and best wishes. read more

Well, went to Sumner Vet with my best buddy (dog). Hate to say it, but while my buddy means the world to me, I don't take him to a vet to do all the check-ups that is necessary to keep him healthy all the time. When I have been to other vets in the past, the truth is I opted for the cheapest way out. I know I got to be honest with myself about my priorities and make them right. They were pretty busy and saw other owners who were lame like me. The only difference is they were griping like it was the vet's fault! I'm sure they say a bunch of crap about other businesses too and give their BS story to back it up that is the "whole truth" (yeah right, wink-wink). Anyway, they got me in as soon as they could and the vet, Dr. Smith, was great. She was honest, caring, understanding, and clearly knew her stuff. Best news is that my buddy is going to be fine thanks to her. I plan on doing better for my buddy. I would recommend this place highly even though they may be higher priced than other clinics. read more

If I could give ZERO STARS I would... while in the hospital having our baby, my husband had to take our dog in during emergency hours due to her being super lethargic and not eating (she's diabetic). The wait was 4 hours just to be seen, they took her back and left my husband waiting, left our dog in a kennel after checking her blood sugars (she was 600+)...never gave her fluids or insulin, just left her. When they finally got to my husband they said she was in really bad shape and they wanted to keep her for a few days stay to monitor her and it would be 3-5 thousand dollars!!! They wanted the minimum amount upfront and recommended putting her down if we didn't agree to leaving her there. We thought we had to put her down because we couldn't afford it. Against their advice my husband refused and took her home. Gave her insulin and took her to her regular vet the next day, he ran test and found that she ONLY had a UTI!! Because of Sumner animal hospital we almost put our dog down or spent a ridiculous amount of money for no reason... WORST vet ever! Be careful taking your pets here!! If you ever have an emergency situation go to SUMMIT in Tacoma, they are amazing! read more

Dr Sugarman was amazing. I had brought my cat in because she had a stroke and had to be put down. Dr Sugarman is by far the kindest, gentlest vet I have ever encountered. He was very patient with me as I cried through the whole process and explained it in layman's terms and made sure I knew what was happenIng: cannot thank him enough for how well he handled us. read more

I was referred here by my neighbor when i moved into the puyallup area. It was difficult to find, since i was new to the area. Once I found the Hospital, it was like walking into a nordstrom's. It was all about quality and customer service there for sure. These folks are obviously specialists in their field. I have had Goldens for over 30 years and have never been so impressed with the holistic approach. My oldest Golden has had arthritis for years and they took me right over to rehab after a consultation with on of their senior doctors. I will be trying their boarding over spring break because i am excited that the vets are on staff 24hours while my kids are there. looking forward to enjoying my time away while knowing my kids are in good hands. Thanks read more

Their customer service is very disappointing at best. We use their grooming services and they are always trying to sell their vet services for one thing or another. We too have been charge for a service only to find out later they did not perform... Once I find another groomer this place can say good bye to another customer. read more

WARNING! This facility uses chemicals in the potty areas and do not flag Be aware that Sumner Veterinary Hospital told me my dog could eat a whole bag of the high nitrogen fertilizer with iron that they used on their grass area. The manufacturer of this product does not agree with that statement. Please consider that this facility may not have the health of your dog in mind. I took my dog to the adjacent training center for a class and found little white beads and a chemical smell in the dog potty area. My dog was not acting like his usual spunky self and I was concerned so I asked what was used and they did not know. I did talk to a facilities person who promised to find out and get back to me. After several phone calls I finally did get in touch around 10:00 am the following day and that is when I was told that my dog could eat an entire bag without harm. I contacted the manufacturer and found this was not a true statement. My dog is fine but I have heard that another little dog is still sick and may not recover. read more

WORSE PLACE EVER FOR CUSTOMER SERVICE! Recently, when I was on my way to do errands after going to the Gordon YMCA. On my way toward Sumner Tapps Hwy, there was a poor ol' beautiful girl wandering the road. The cars were speeding by her, not bothering to stop. I decided to stop, as well as another wonderful person to help move her out of the street so she wouldn't get hit. I was advised by the dispatch on the 9-1-1 line, to take her to the Sumner Vet Hospital, who was showing that they take strays. She was also in pretty bad shape, the poor thing was matted in fleas, and flea poo, and skin and bones. A neighbor, as I had already loaded her into the car, told me it was his neighbors, and to give the dog to him. The doggie, my being told she was "18 years old and old dogs are suppose to look like that", I gave him my number, let him know the owners can contact me and I will tell them she'll be at the Veterinary Clinic where I was advised to take her. Later that evening, I was called being called a "Dog Thief" and had "No right to take the animal, when old dogs are suppose to look like that". I tried to explain to them, if she ended up needing medical care, I would help, however, I was yelled at for being a "Dog stealer" again, and hung up on after telling them where she was at. I did what dispatch had told me, and took her over to the clinic. Immediately walking in, the woman who was behind the counter, when I told her the situation, gave me complete attitude, like I had bugged them with even the idea of bringing a stray dog to them. Under her breath, she retorted she would go let the back now, and to sit down. After returning from the back, exasperatedly she slammed the Good Samaritan form on the counter and told me I had to fill it out. I took the paper and sat down on the bench, where she then finally told me she could get me a clipboard. Already flustered at how I was being treated in only a 2 minute time, I told her, "I don't want to impose as much as I already apparently have." The person next to me, also made a statement to me going, "Wow....I wonder what their problem is." Coming out were two women with a gurney, they too were looking at me like I had done something I shouldn't have. I apologized to them, telling them I was just doing what the dispatcher told me on the phone, was to bring the pooch to them, especially in her state. They ignored me completely, until we reached my vehicle. I forgot the doors were still locked, and when I told them to hold on a minute, they looked at each other rolling their eyes. After helping open the doors for them, when the 2nd lady had to just hold the poor thing because she was in too much pain to sit on the gurney, I apologized again, and told them I wouldn't have bothered them but was told they were where I was suppose to take her because they were registered to do so. They they, tartly, told me, "That was their job." I understand, being from a clinical setting in my job profession as well, that you have bad days. But never, ever, have I ever experienced such rudeness when I was just doing something nice, for a poor thing that evidently needed medical care. I have never, ever been treated like that from any medical facility. To make matters even worse, when I had sent a contact request form, letting them know I wanted to contact the manager in regards to my experience, NO ONE CALLED ME BACK. I will never, ever, be taking any animals I adopt to this clinic for care. I have not ever felt such disrespect when I was just doing a great thing for an animal in dire need of attention, love, and care. I don't expect praise for my act, nor was I demanding the ground I walk upon to be kissed, but some respect and common courtesy would have been great, and not be made felt like I was the worse person to come in. This place, needs a huge, huge, HUGE make-over in how they treat people who bring in strays, especially in the condition the poochie was in. I love animals, and breaks my heart to see people not *Also an update: Upon leaving, I had received a call from the owners, who yelled at me for "stealing their dog". 6 cars flew by their dog, who was having a hard time walking and stopped in the middle of the road for a rest. Out of all the cars that were driving by, only 2 people stopped to make sure she (the poochie) was okay. The dog was completely skin and bones, so matted with fleas and flea poop. I have seen plenty of old dogs in my time. Being an 18 year old dog doesn't mean you let a dog look that way. Overall, the only time I would EVER take a furbaby here for anything other then, God forbid, emergency medicine that cannot wait. Not until I hear that the front desk has had a good hard training in customer service, and from the reviews I've seen. The front desk seems to be a good major problem. I only hope, they took care of the sweet ol' girl better than they treated me. read more

I brought one of my dogs in due to ear infection showing no improvements (took to different vet a few days prior) & found a ruptured eardrum. He ended up passing 2 days later. 5 days later my other dog stopped eating & drinking. They wanted all these tests done which I knew was expensive but, no one explained how much ($1493.00). He stayed overnight & I received a phone call the next morning to go over the blood test results. However, I don't think they should have told me over the phone that my dog had a mass in his small intestine & had lymphoma cancer & that being referred to oncologist on a weekend was out of the ? Because he may not live that long & that I should euthanize him. This all happened 6 days after my other dog died. No bedside manners from Dr Moren & because of her I will not be going back. Dr Sugarman did the best he could & was helpful. Also received a phone call that my 2nd dogs remains were ready to be picked up & whoever it was had the nerve to ask me how long ago did my 1st dog die before the 2nd (shouldn't matter). So who knows how long my 1st dog was there sitting on a shelf. This place disgust me! read more

Apoplectic is not sufficient enough of a word for the level of anger I am feeling with regards to the boarding facilities at this establishment. After four days of boarding, our excitement to see our dogs shifted the moment I saw our little girl. Her white fur stained yellow from urine and wreaking like raw sewage. The technician who brought her out said "oh she liked to play in a puddle" and walked off. Regardless of playing in puddles or not, our dog was filthy. A respectable boarding facility would not allow a dog to be returned to their owners in such a condition. I requested to speak to the manager who assured me that it was documented that our dog had relieved herself whenever they took her out. After speaking further with the manager today, it was determined that the documentation was falsified as the technician had explained to the manager that our dog did not in fact relieve herself every time she was taken out and she had urinated in her kennel. Clearly, this was not playing in a puddle as the technician had suggested, but rather neglect by letting her lay in her filth for an undetermined amount of time. I should point out that our dog is kennel trained at home, and we do not have an issue with her urinating in her crate here. This indicates that our dog was not allowed the appropriate amount of time to relieve herself while in their care. My frustration is furthered by the fact that the technicians needed to be reminded by the manager that if a dog urinates in their kennel that they need to be bathed as well as having the kennel cleaned. If you do not have compassion for animals, then you are in the wrong profession. Additionally, it is clear that the manager does not monitor her staff sufficiently or she would have noticed how her staff was neglecting our dog. We have been loyal customers of Sumner Vet Hospital, and our dogs have been boarded several times there over the past four years. We are disgusted by how our dogs were treated. It is no different than letting your grandmother lay in a piss soaked bed in a nursing home because the staff is too lazy to change the sheets. read more

Overall, the staff has been very nice. But my biggest issue is when it comes to scheduling. If you need to schedule a regular check up and can book a few weeks out, then you are fine, but if your animal is sick and needs medical attention, do not attempt to make an appointment because you will not be able to book anything usually for weeks out. We have a puppy labradoodle, came down with some infection and we have to go somewhere else because we could not schedule anything for 1 week and that won't do. Not sure if they are understaffed, maybe they have a ton of turnover, but please hire more doctors or do something to help those who actually have an urgent issue. Yes, you can walk in anytime, but plan on waiting over an hour which is miserable. read more

We brought our dog here because my son accidentally stepped on her and she was yelping in pain. They took X-rays and nothing was broken so we decided to get her some pain meds and take her home. They wanted to monitor her overnight and let her stay there free of charge! They also did laser treatments on the area for free. I am so pleased with the staff and doctors here. Each one we met was truly compassionate. I highly recommend this vet. read more

We have been using Sumner vet for over 12 years. There has been a steady and concerning decline in the last couple of years in service and quality. For boarding, they lost our dogs bed and no one seemed to care much other than to say it was lost. We used to board 6-8 times a year and no longer do that. The grooming costs doubled last year so we are using a different groomer. The credit card machines never seem to work right. My dog requires a Rx for his food and recently they were "out" and I was handed a card to email the person who orders the food. In the meantime my dog had no food. Again they could care less and told me they are short staffed. I was given a written Rx to "take somewhere" to get his food. After I asked for a supervisor, I was then told to go to South Hill Veterinary Hospital to get the food and she got the Rx printed out. Four weeks ago I asked for proof of vaccinations for his new boarding facility and was told their computers were down. I called back a week later and was told they would email me when the computers were working. Today I went in (4 weeks later) to pick up food and it took 15 minutes to get helped and I was told "half" their computers were down. The supervisor was not interested in hearing my concerns. I asked for my dogs medical records and was given a 77 page printout but no certificates or proof of vaccinations. It is sad to see what was once the premier facility and caring staff for this area become so below average. I'll be taking my business elsewhere in the future. read more

We take our pup to daycare 3-4 times a week and pay for a monthly pass, year round. Today we were 15 minutes late due to traffic. We called at a quarter till to let them know we were running a little late by 15-30 minutes, due to being stuck in traffic. We were then charged a $25 late fee for being only 15 minutes late. It seems that since we are ongoing loyal customers, they should wave the $25 late fee. Very poor customer service and customer relationship being less important than the rule of a late fee. May be looking for a new daycare provider for my pup! read more

This place prays on emotional people or they are completely unaware of how to deliver bad news. I took my dog in because she was throwing up. I went in and Dr Sugerman told me what the situation with my dog was. I was on board with getting her better. He said he would like to do an ultrasound to look for an infection or blockage. He stepped away with my dog and came back and told me the ultrasound couldn't be done because my dog is to small, 3 lbs, and the wand is to big. We chose an x-ray as next step for $129. 15 mins goes by and a vet assistant comes in with an estimate of the treatment and sets it down on front of me....at most it would be almost $4000. I don't have that kind of money. So then I ask for a moment to think over what I need to do. Put her to sleep?? Meanwhile I'm asking about payment options and they suggest a care credit card. I then ask to have my dog back in, the Dr then comes in. We discuss options and he says having my dog spayed and antibiotics should be ok......ok what? I'm thinking in my head. I just sat here for 20 minutes crying on the phone to people and YOU could have walked in the estimate paper of almost $4000 and and told me from the get go she will be alright with some antibiotics and a spay at a vet for 1/10 of the estimate you gave me?? You also try to sign me up for a credit card before telling me my options??? Great. Off he goes. Then another assistant comes in with the bill of almost $450... how is my bill now almost $300 more. I look it over and an ultrasound of $160 is there..the one he couldn't do.. the assistant then argues with me after I tell them this whole situation could have been handled a lot better. I then explained to Dr sugerman that he should have done that better rather than letting me suffer thinking tonight is the last night I'll see my dog. He argues with me then removes the ultrasound after I call his BS. I then pay the remainder of my bill and leave. Like I said, either they have no idea how to be empathetic or they take advantage. read more

Where in the hell do I begin with this money hungry, unprofessional pathetic excuse for an animal hospital.....my girlfriend had an issue with her male cat not urinating, took him here had a 2 hour wait to even be seen or get a room to have him looked at. Not only that but all they did was checked his vitals, we were sent back home after 30 minutes and all they said was his urethra isn't blocked they weren't sure what was wrong and he is just having peeing troubles no other diagnosis or help, all they were saying was come back if he still can't pee. To top off my head shaking experience here at sumner animal hospital they charged us 400$ to check his vitals and give us a b.s. Half ass diagnosis....RIDICULOUS! But, whatever we bit the bullet for her cat and our family member... UNTIL we took him home and not 1 hour later her cat was making very painful sounds and grunting noises and squatting for a long time but not able to urinate at all.... sadly, we took him back in to summer animal hospital, waited just about ANOTHER 2 hours to be seen and as they had him in the back "checking his vitals" AGAIN! For the freaking second time now...We get a call from a family member saying her male cat had the same issue and she recommended her cats vet at "affordable animal emergency clinic" on auburn way across from the ford dealership in auburn, his name is Dr.Brown and they were wonderful! Leaps and bounds ahead of "summer animal hospital" with professionalism and care for your pet! If your serious about care for your pet you would NOT! I repeat DO NOT TAKE THEM TO SUMNER ANIMAL HOSPITAL YOU WONT BE GETTING MUCH MORE HELP THAN IF YOU WERE TO DO THE RESEARCH YOURSELF ON FREAKING GOOGLE! THOROUGHLY DISGUSTED WITH THIS PLACE! I would rate it a negative 10 if I honestly could! read more

Stay away from Sumner Vet clinic!!! We recently Boarded there and had our dog catch Kennel Cough. The clinic never notified us that a bunch of dogs contracted Kennel Cough while we Boarded our dog with them. I found out later when talking with some other people who Boarded at the same time. I also turned in my Pet's shot records a week early and was notified the night prior at 455 that we needed 1 more shot in order to board there. That meant only emergency care hours were available raising the cost by $100. Very disappointed with this clinic. read more

This place is awesome!!! My family recently rescued a kitty and then found out she was very pregnant. I called and was able to get an appointment that fit perfectly with my complex work schedule and it was only a couple of days out. Their prices are extremely reasonable for the expert level of care they offer. I won't publish them here because they may have different prices based on the care needed and I don't want to mislead anyone, but I was very happy with the prices. They were very fair. Our family has a lot of pets (4 dogs and 2 cats, chickens, etc.) and we have had to go to a lot of veterinarians. I have never been so impressed. I know my cat felt so loved and she even purred the whole way home. The Dr. Smith and the technician working with her each went out of their way to be sensitive toward my cat and I and spent extra time even looking up the proper information for me in one of their references and printing it out for me. This will be my new vet 100% of the time. Cannot recommend their vet hospital enough. read more

Received a notice to bring my dog in for Bordetella shot and annual physical. When the Doc came in she immediately started to give my dog the Bordetella, I stopped her and asked why she needed it as the sign on the wall stated it was for at risk dogs. She explained that it is needed for dogs that go to dog parks or are boarded or around other dogs a lot. My dog never leaves our property so she said it was not needed. She then looked at his ears and did a flea comb let me know the over the counter flea treatment I use is no longer any good (My dog has never had fleas so it must work) and was gone. The Tech came in and started payment processing. They charged me $60.00. When I asked what I received for the $60.00 she said it was for the visit. This visit consisted of a quick combing for fleas, and a Q-tip to the ears. (About 5 minutes of what they call an annual physical exam - Not worth $60.00) So if I had not received the notice about the needed Bordetella which turns out is not needed, I could have saved myself some money. This place is a joke, they just want to sell you stuff you don't need and as soon as you don't go along with it they are done. As far as Emergencies go I think they are great but for general care I am now looking elsewhere. read more

This is the only place that I trust to take great care of my pets, especially when they need to be boarded. The vets here are friendly, and actually call themselves when they need to relay lab info. The boarding facility is clean, and their fees are very reasonable. Highly recommended! read more

I don't often write reviews but I had such a great experience at this clinic I had to share. My boyfriend and I were camping over the weekend and woke up to a sick pup who couldn't walk. We immediately rushed her to the closest clinic thinking she had possibly gotten into something. It was a Saturday morning so the clinic was pretty busy and they got us in the room to see the vet within 20 minutes. All of the staff were extremely friendly and helpful as we were in obvious distress. We saw Dr. Tori St. Cin and she was so kind and knowledgeable. We have a 1.5 year old Aussie/Border Collie mix who after a few X-rays, we found out she ruptured her cruciate ligament. Although we won't be doing the surgery there (we live way up North) I highly recommend this clinic to anyone who lives in the area. We knew our little girl was in great hands and that they really cared about your pet and we couldn't be more grateful. Also, I'm really thankful I have Trupanion - medical insurance for her because our $800 bill, will only be about $80.00. If you have a puppy or a kitten, I would highly recommended you look into insurance so you don't have to worry about money, and you can focus on getting your loved one better. read more

I took my Pug in May 13th at 1:30 am to Sumner Veterinary Hospital they took him and put him on oxygen. The Vet came in and said will do a few tests and I asked him how much are the test said $350.00 to $400.00 said OK. The vet came into the room sad he's not having seizures he's passing out. The heart lungs and kidneys are all fine the vet said it's his pallet he suggested that I leave there overnight overnight so they could sedate him and do and an examination of his throat. I said what? He said he'll get me a price and keeping him overnight He came back and handed me an estimate Low Price was $854.58 High Price was $1,409.47 and that doesn't include the in case CPR for $415.00 to $1,050.00. I ask him if it was his pallet what would you do, he said they would correct it with surgery? I was thinking Little Bears sister Lola RIP had a way shorter snout and a breathing problems and they suggested I do surgery on her but she never fell down like Bear does. So I thought about it and I said I will take him home and the Vet said I wouldn't recommend that you would probably have to come back latter. He had me sign a release and wrote me a couple prescriptions that I didn't need. Then a bill always seems to go over there quote it was $468.10 maybe it was the medication and tax? The next day I called my Vet and asked him what should I do??? Put him down, after all he just turned 13 years old May 5th that's 91 in Dog years? He told me take him to Summit Veterinary Hospital in Tacoma they have the specialized vets that deal with all all sorts of problems. So I went to Summit Veterinarian Hospital I walked in and they took Bear in the back then they put me in a room, it wasn't that long but seem like Hours the this vet came in and said I don't think your dog needs any surgery, she said I think we can fix this problem with medication. She said the cardiologist is here today so we will have him check him out to make sure it's the problem, can you leave Little Bear overnight, I said hown much would that cost, she said I'll get you an estimate and from the form I read it seemed to be a standard form I baby wrong but it looked pretty much the same as Sumner Veterinary Hospital uses, so I think they're probably pretty much standard software for veterinarians. So I left Bear there around 1:00 pm. They called me about 4:00 pm and said you can pick up Little Bear around 8:00 pm tonight. Here's a Dog that couldn't even drink his water standing up because he would start to pass out or if he had to go to the bathroom he'd fall over, and he would lay down to drink water from his water bowl. When I picked him up I set him down out side and he could walk over to a bush to take a pee and when I got home he walked all the way from the truck to the house, I couldn't believe it! Because last Sunday the 13th he passed out 6 or 7 times then he just went down hill till I got him into Summit Veterinary Hospital on the 16th that's why I couldn't believe it lol! What he has is Pulmonary Hypertension and he takes a drug called Sildenafil (Viagra) 3 times a day and hopefully it will keep on working and it seems to be working he has not passed out once since he's been on it since the 16 of May. It pays to get a second and even a third opinion and check the education of your vet, if I didn't do that I could have been digging a hole right next to Little Bears Mother Missy Dew and his Sister Lola. I might add that the receptionist on the phone the next day that stayed on the phone with me to make sure little bears records records got sent to my vet, She was excellent. And Sumner Veterinary Hospital has a excellent boarding kennel I left my dog is there several times. I no there's so many things on a dog that could go wrong that can stump a good Vet. E read more

The staff and doctors here are truly caring as well as efficient. They offer many services and their hours are amazing. I cannot say enough good things about them...from the initial email and phone call to the front office staff to the technicians and doctors, just a first class place. read more

I have had my dog trained, boarded, and seen by the veterinarians at Sumner Veterinary Hospital. The staff is friendly and experienced. They are very kind to the animals that board there. I have such peace of mind when I go out of town knowing that my dog is being well taken care off at Sumner Veterinary Hospital. read more

We have been going to Sumner vet for many years and I have FINALLY had enough! They do have good vets and boarding and emergency but be ready to pay a small fortune! They give you a guilt trip to think your animal needs every service they have and it is expensive - they wanted us to bring our 10 year old dog every three months for a check up that would cost $400 each time and numerous other services that cost thousands. She is a happy healthy dog with a minor thyroid diagnosis - after numerous years of this we couldnt afford it anymore. Went to another vet and it only cost us $100 a year for her visit and all her meds - should have left YEARS AGO!!!! read more

Brought my dog in for an emergency vet visit and waited an unacceptable amount of time. Waited 1 hour in the lobby and over an hour in the doctors room waiting to be seen while my dogs conditioned worsened. If your pet has an emergency it might be faster to drive to another veterinary clinic than to wait here. read more

My 13 week old puppy had become very lethargic, no interest in any food, and I could tell by just looking at her something was severely wrong. I rushed her down at noon on a Monday, they admitted her and found that she had pneumonia and said that they would keep her for 24-48hrs and that it would cost 1200-2000$. I received a call at 6am the following morning from a vet there saying that he would like to keep her for another 24 hrs. Then at noon that same day I received a call from a girl who said that she was a happy hyper puppy, feeling great, and ready to come home. When I got there to pick her up she was exactly how I dropped her off and they charged me 1500$ and she was there only 24hrs. A few hours after I brought her home she still had the same symptoms and showed NO improvement at all. I called my regular vet, they had me bring her down asap and said that she should have been on an IV for a minimum of 48hrs. They also were not at all surprised with my experience at Sumner Vet and had told me that they were under new ownership and since then the great care they used to give is no longer. My vet administered the same meds and therapy, kept Fiona for 48hrs charged me $649.00 (a quarter of the price as Sumner, with 100x better care) and I picked a up a healthy, happy puppy ready to run and play! It makes me sick to hear the horror stories as I'm not the only one that has had such a horrible experience recently at Sumner Vet. My father recently took his 16year old best friend in to do the kind thing and end his suffering. I warned him about them but he wanted Wyatt to go where he was familiar as he didn't enjoy going to the vet, which i understood. This did not turn out well either. The vet he saw did not talk him through the steps and as my dad laid there with his best friend he was expecting time to say goodbye but the vet gave him the shot for a deep sleep and then the shot to stop his heart instantly after without even informing my father what she was doing. She did it and said its done and my father was so confused and sick to his stomach. She did not warn him, talk to him at all about what was happening or even ask if he would like some time. He and my mother still cry and feel so uneasy about not being able to say goodbye the way they wanted. All my father wanted was to give him a honorable and loving death and Sumner Vet stole that from him and thats something he can never get back. This place doesn't care about these animals. All they see is money!!!! read more

They are competent vets and you will pay for what you get. This is not Banfield or some local vet they do not love your pet they love your money and will do whatever it takes to get you to spend as much of it as possible as much as you are willing. You are paying for expertise and Specialists but do not expect there to be a discount or an alternative option that is less expensive if you are willing to pay 500 they will find a way to get 497 if you are willing to pay $1,000 they will get as close to 1000 as possible... That is not a negative it is a business and it is why they are here. They will do whatever they can to get you to pay for emergency service even if that means booking out a regular appointment for months knowing that your sick pet cannot wait that long; again this is a business and you are a revenue Source you are not a friend you are not a companion you are a means to an end. Accept that and you will get good Veterinary service. If you want to talk to an intern or a new vet paying off their loans go to Banfield or somewhere else and the service will be probably acceptable but if there is an emergency or if there is an unknown ailment and you are willing to pay for Specialists and tests and all kinds of extras then this is the place to go. They are relying on your emotional investment to drive your financial investment and you are paying for their knowledge their schooling and their personal investment in a career that has Financial Rewards. You are a customer and your pet is a task to complete but make no mistake you are a revenue Source like any other business go into it with your eyes open and with an awareness of your budget and make an informed decision. read more

We just recently went to Sumner Vet for an emergency visit for my Pomeranian. At first I thought this was a great place until I asked if I could be with her. They weren't sympathetic in the least, except to offer me a private room. Many attendants entered the room constantly. They did an initial check on her, only to come in with a HUGE price for treatment. When I refused the pricey treatment plan and asked what we could do ourselves, they were rude to me. They kept my dog in a kennel when she could have been in a room with me. They said that they would have to charge me an overnight stay fee to keep an eye on her constantly, otherwise they will just kennel her and check on her every so often. This place runs more like a business, and less like a trusting vet should. They are very pricey. I'm not impressed with their service. I don't appreciate feeling bad about making my own choices for my animal. I would not bring my animal(s) back to this place again, nor would I recommend it to anyone. read more

My mom took her dog to Sumner Vet for a same day appointment/emergency. First experience. The dog was misdiagnosed. Had a classic case of kennel cough but was given over the top treatment with radiology and a diagnosis of tonsillitis. Really sad for a senior citizen on social security. read more

I need a vet that is a little more conservative in their treatment. I brought my dog in because he had been vomiting and had diarrhea. He was not dehydrated because he continued to eat/drink and his gums were pink and moist. They did a full work up which cost me 500.00. and found everything was normal. They are kind but more aggressive in treatment then I am use too. I expected they would put in on medication and see us in a few days if he did not get better. I am now looking for a new vet. Just be aware they will want to run a lot of tests. read more

If I could give negative stars I would. We brought our senior dog there for emergency care and the only thing we walked away with with a sick dog, LARGE bill, and "if she is still sick by tomorrow bring her back." They took her away for approx. 4 hours and waited until 5 mins before we left to give her an injection of fluids that ended up leaking out and an anti-nausea med when she hadn't vomited the entire time she was there or so they said. She wasn't improving so the next morning we took her to another vet and they told us instantly she had a liver/pancreas infection and put her on antibiotics. She is well now but the treatment we received at this vet was horrible and the employees sure seemed like they were in the wrong field of employment. Save yourself the money and bad experience and go somewhere else. read more

Plain and simple...Amazing customer service, attentive Drs, and they saved the lives of our two sick cats. We used the Emergency service and the cost was under 300 for treatment, fluids, worming, antibiotics, exams on both including Lab work. I will DEFINITELY go back for all my emergency care needs. read more

I took my dog to this hospital 3 times to help with broken dew claws. Each time the doctors treated me like I harmed my dog. She is our child and I would never do such a thing. There suggestion was to keep her claws trimmed, which we did and it never helped, they kept breaking. The doctors at this place are rude & treat you like you are waisting their time. DO NOT GO TO THIS PLACE!!!! read more

The worst place with the rudest staff I have ever come across they are more concerned with making money then saving an animals life and on top of it they talk down to you and make you feel stupid. And while out side our door made comments about us not knowing we could hear. All the while my animal is dying and because I don't have 4000 dollars they would not help us. I will tell everyone I know never to go there. Unprofessionalism at its finest! read more