We had a main line clogged with tree roots and called Suburban Plumbing Experts to handle the…read morerodding. The two technicians they sent did excellent work, making sure they got all of the roots out completely so the problem was actually solved. They knew what they were doing and took care of everything properly, which is exactly what you need for a job like that.

Thanks for taking the time to respond its much appreciated that you take reviews seriously and…read morecommunicate so professionally! For me, im 152cm and having a really big tall man standing over me pushing me for things that I wasn sure of what or why was needed is uncomfortable when I was willing to pay for the service before this! I was treated like I was incompetent, that the work needed doing immediately by yourselves. When I got someone else out to look i explained I had another service guy out and what it was he said I needed and he said this was not a necessity but very common for companies to try and upsel on because the general customer wont know what it is. Im unsure of what it was but im happy to contact the other company if it helps you and your ongoing training of staff.

JSR plumbing is the plumber you want to call! He was the third plumber I called and I found out…read morefrom Jeff that the first two plumbers lied about what I needed. He could have easily took advantage of the situation and ripped me off but he was honest and did a wonderful and thorough job of fixing my issues. I would highly recommend him to anyone needing a plumber.

Not a man of his word…read more I think he (Jeff) has some issues w/ technology, or attention to detail/follow up... Initially the comms were great, then he disappeared. After some nagging texts (no phone calls/does not answer - just texts) he finally came out to do the job. He came out to do the job, and did a fine job, though very expensive. When I paid Jeff, and asked him for a receipt he looked at me like I was crazy. Not sure what the issue was here but when a service is provided, its customary to provide a receipt. And like I said; he was very expensive so I was interested in the cost-break down. He (JSR-Jeff) said he'd email me when he got home (the receipt). That day nothing, next day nothing. I texted him again to remind, said he'd do it... a couple more days go by and nothing. Quality of work was good. Quality of customer service = dismal. So I would actually not recommend.

Don installed a new sump pump system for us. He communicated very well before and during. He was on…read moretime and I feel like they did good work.

Don is great to work with and has officially become my go-to for all things plumbing. He replaced…read moremy sump pump system with a battery backup, and I couldn't be happier with the results. He is highly responsive, provides fair pricing, and takes a thoughtful approach to his work. I especially appreciated that he suggested a consultation as the first step in the process before providing an estimate. Other plumbers I talked to just sent over generic quotes without much effort.

Customer service needs to be worked on. Unprofessional phone etiquette. No follow up. I had an…read moreestimate done and a quote was sent but they didn't follow up with a call. It doesn't appear that they are interested in doing business with me. I discussed 2 quotes with the man that came to do the estimate and was only given 1. No follow up call. Poor service. I would never want to work with this company. My suggestions to this company: 1. Answer the phone with a friendly and profesional tone. 2. Confirm the appointment 3. Provide a timely estimate. 4. Follow up with the customer by phone.

We needed to replace our sump pump because it was old, noisy, and there was a bad smell. SafeSeal…read morecame out the next day and quoted us a fair price that was cheaper than the other quote I received. The two employees we worked with were really nice guys who explained everything clearly. They did a great job!

Root Busters was great to work with, found them via Thumbtack when I was in a pinch with a sump…read morepump issue and they were quick to respond, friendly to work with and reasonably priced. The tech was nice, professional and quick. While I hope I do not have any more issues with my plumbing, if I do they will be on the top of the call list. Thanks!

Phil came out right away, and cleared out all the roots. No…read moreBS. He finished the job that others couldn't complete. He was professional, and did the job right.I will recommend him to all our neighbors.Senior discount. Thanks RootBusters

I needed to replace my utility sink in the mud room, which would require new pipes and shut off…read morevalves. I obtained an estimate from Gary after sending some photos of my job, and the final invoice was right in line with that initial estimate. I was able to get the work scheduled in a couple days, and the communication was great. I got text message alerts of arrival time window, and who would be coming. Once the Andrew and Gustavo arrived at my house on the day of the job, they were friendly and went right to work. They wore shoe covers when coming into my house, and they were very knowledgeable and communicated what they needed (like turning on the faucets in my bathrooms when the main water line was shut off). I had bought the utility sink that I wanted to replace my old one with so Andrew and Gustavo figured out the new piping that needed to be put in, and went the extra mile to make sure that the install of the sink was perfect by stabilizing the sink so it wouldn't be so shaky. The entire job took a little under three hours, and I was very pleased with the craftsmanship. All the work was explained to me. They truly live up to their namesake, Plumbing Pros!

Absolute professionals. Job well done. Had an install of a new water heater and some ball valve…read morereplacement. The bill was the exact same as the projected invoice. I appreciate that.

Hi, I requested Bates come out to replace a diverter valve in my shower. I was able to schedule it…read moreon Yelp. They replaced the valve, it took a bit under and hour and they charged $475. Which while not cheap is less than the last plumber I used who charged more than $600 for less than an hour of labor.

They were great showed up when expected, did a great quick job for a reasonable priceread more

Love SLS they have been my go to plumbers for 23 years now! Scott and the crew do quality work at a…read morefair price!

Existing water heater was 13 years old and my wife noticed it started leaking last night. Called…read moreSLS as recommenced by my neighbor and Scott answered the phone immediately. As my other neighbors were had experienced the same problem with their water heaters in the last 3 years, I found out that I needed it to be replaced. He quoted me a price over the phone for a new water heater and labor and I trusted it to be fair as he was recommended by a good neighbor that uses their services for his other properties that he manages. Scott was able to send a team out in about 1 hour and Tony and Jake were very courteous, efficient, kind and professional. It took them a little while with a few unforeseen challenges but they worked with me and Scott took care of any unnecessary charges that could have easily incurred. It was a smaller tank than what I had but I was assured that it would be more than sufficient to take care of my household for at least the next several years. I will definitely be using SLS Plumbing for future services that I will need.