My thanks to Justin who ordered me the Blackburn 1500 combination bike light set. Front & back rechargeable w/ USB-C cord provided. Standard shipping delivered to my door in 2 days at no extra charge. Xlent product for a great price. read more

Snobby bike mechanics, They were very unprofessional and jerks!! I would suggest you go somewhere else to get your bike repairs!!

I dropped off my new skies to be fitted to my boots. I think Austin is very lucky to have a full service ski shop in town. Talking with the ski guy, who also is a bicycle guy, I decided to bring my mountain bike back to get a tune up. It's been cold, so I won't miss it. The bike is taking longer than expected due to most of the guys helping out in the ski shop side. The retail area seems to have a large selection of ski goods and I ended up buying a better set of ski gloves. read more

Cool shop for skiers and snowboarders. We are lucky to have something like Sun and Ski in Austin. Not many options and these guys do a good job stocking the store with good gear and decent prices. Customer service and commitment to due dates sucks. Don't expect things on-time. read more

I brought my bike in for the free MS150 safety check. I'd been to this location before for the same reason, but I think was the most thorough inspection yet. Noah even checked the seat height and angle for me. I did end up buying a helmet, but the purchase was long overdue. So all in all, just a really positive experience. Thanks for going above and beyond! read more

I think this is the only alpine ski shop in Austin and because of that the turn around time for repair work was insane. I couldn't wait a week and a half so I don't know the quality of work they do. Retail looks great, seems they have everything you would need. read more

I placed the order without problems, but when I received the goods, I found that the model and color were different from what was on the site. It was not possible to contact the support service immediately - the answer came only a few days later. In the telephone mode, the situation was explained, although some confusion remained, because the goods on the site were still available. The return was organized, but the process required additional efforts on my part. It would be more pleasant if in such cases they offered something as an apology - even trifles sometimes matter. Despite this, the service is generally adequate, and this is probably just an isolated case. The product is of high quality, and if everything is stabilized with communication, we could again consider this point for purchases. read more

Terrible customer service, especially from the manager Justin. Absolutely rude. I have done plenty of business with Sun & Ski and that will be the last time I support this business. read more

My husband and I purchased our snowboard boots online during black Friday. I even ended up buying 2 styles of boots so I could decide which one I wanted. Shipping was fast and returning the pair I didn't want in store was a breeze. FYI - they also offer free heat molding in store for boots purchased through them. For sure my feet and ankles thanked me during our Christmas snow trip. Bonus find! - my husband found some North Face snowboard pants while I was there. They were cheaper at REI and I randomly asked if they price matched. Expecting a no I was pleasantly surprised when he said they do as long as they can vouch it was a valid competitor. He looked it up on their computer and by golly (lol) it was valid. So overall from ordering online to returns and purchases in store - I give them a double high five for excellent customer service. read more

I love this local store on Burnet Road. Although not a huge selection, whenever I need something they usually have it (athletic apparel, jackets, socks, etc.). They also have great sales on off-season merchandise. On my last visit I was quickly greeted upon entering the store and multiple members of the staff were super helpful. EJ in particular was awesome helping me with shoes. It's unfortunate they keep their dressing rooms locked and the key behind the counter (not nearby). At times staff have been great and I haven't had to wait long for them to acknowledge I need to try things on, but other times it's been an issue getting into a room. read more

Wanted to say thanks to Sun & Ski's entire bike department, as well as their store manager, for going A-yond & Be-bove for me. Have a beloved Surly Long Haul Trucker, getting up in years. When my front derailleur starting getting janky, S & S assiduously worked their supply chain to try & find a replacement part and -- when that proved impossible -- ended up tearing down & rebuilding the old one, old school. All as part of the initial tune-up. Next time I'm getting surly on my Surly, grandma-gearing up some heinous incline, y'all will be in my prayers. Thanks again, Sun & Ski. read more

Noah and Stephan were super helpful in getting my niece into a bike that was perfect for her! Love that they aren't high pressure but rather just helpful. read more

Ordered a pair of 2025 snowboard boots. Received last year's model in a completely different color than what was pictured on their site and in my order confirmation. Took their "customer service department" 3 days to get back to me via email. Called them up again on day 3 and was told they don't have the 2025's in stock at all (even though they still have them up on their site rn). Then got put on hold for over 10 minutes before just giving up on the call. Only solution they could offer is that I get to repack the box and drive it down to FedEx to correct their mistake. Although, I don't think it was a mistake at all based on other reviews I've now read. Just a suggestion Sun & Ski...when you mess up an order like this, either mistakenly or intentionally, it generally goes a long way to offer the consumer a credit of some sort to make amends. The credit will typically appease the consumer and will help you retain a paying customer that may even have good word of mouth to share with others. Conversely, asking the consumer to correct the seller's mistake may lead to the loss of a customer forever and likely bad word of mouth shared with others. I will never buy from this place again. read more

Went in to get measurements and the staff was quick and professional. Kia was especially helpful. I would greatly recommend this location.

Staff was rude and not helpful. Spent an hour trying to get help and when I did, the person didn't give any good advice or help me find a new set of skis despite a clear description of what I was looking for. Found it online after I left. Don't recommend it. Just buy online. read more

Sun & Ski Sports - Waiting waiting waiting - Outdoor Gear Near Me - Austin, Texas

careful before you order something, they do not offer return label (contractor price for shipping) so you have to pay full shipping price to change or return your equipment. I bought ski boots and wanted to change size but here we are I have to pay $55 for only sipping cost. definitely look somewhere else. read more

Terrible service. Waited over an hour and never got any service in boot section. Plus one staff member came up and began waiting on another customer who had just gotten there. Will never go there again. read more

I love how nice and friendly all the staff here are. I've been coming here for years and it's my favorite place to go for summertime or outdoor outfits and accessories. They have a great selection of womens surf wear/clothing. Although I would love it if they carried volcom, the have mostly all the other brands. They also carry women's Patagonia baggies in 2 1/2 inch and 5 inch. Which is great because not a lot of places carry both in store. read more

Cancelled my order with no reason and the refund still hasn't posted to my bank account so I won't be able to get my gear in time. Save your time and money and go shop at a more reputable site. read more

we bought ski boots from here January and they fit perfectly. Eric was very knowledgeable at the location in Spring. over the top service and honest help and advice. today I went back for sandals and Father's Day gifts. again service was amazing. the staff really cares, genuine, and knowledgeable. plus the SALES items were amazing! read more

I purchased a pair of pants on sale through their website. They canceled my order and said they were out of stock. 2 days later the pants were in stock and full price. Super shady. Forget their "price guarantee". They can't even honor their own price. Go elsewhere!! read more

I did a google search for a pair of Patagonia pants and ended up going to this store online to buy them because they had great pricing. After i 'purchased' them i received an email saying they don't have the item and suggested other items, but i declined as this felt to me 100% like a bait and switch. I now receive near-daily email blasts from them and have attempted multiple times to 'unsubscribe' and change my 'email preferences.' Both links take you to a blank page. I have also emailed their customer service email multiple times requesting to be removed. ...as you guessed it, i received no response and still enjoy their barrage of sales emails. read more

I went here a couple weeks ago looking for a running shoes, I was approached by a young man and he helped me find the most comfortable shoes. His name was Colon, I will definitely be asking for him again when I go back! read more

this place is my go to for anything ski related. living in Austin gives a person few choices in that regard, but I'm glad for that. the staff at Sun and Ski has very good vibes and today James helped me with my yearly ski maintenance. I was thankful to be supported by such a knowledgeable, trustworthy staff member. thank u Sun and Ski, and thank u James. read more

Needed to grab some sports gear right quick. Walked in and was immediately greeted by helpful staff. They had a really nice selection of bikes and water sports equipment. A lot of nice clothing which was discounted. Overall very nice display and with legit equipment. read more

Pleasantly surprised by this store! Went in for a specific item I saw online, but browsed around while I was there. I overheard an employee helping a young letter get all the gear she needed for snowboarding and he really seemed to know his shit and was enthusiastic about it. They seem to have everything you need for a ski trip and have a bike section I didn't check out, but they had a separate bike counter that I'm sure is helpful. I will definitely be back for any of my future bike and ski needs read more

Awful! We were in here buying ski boots for my husband. I saw some UA base layer clothing for my kids that had a clear 40%. I mean CLEAR. "40% off lowest ticketed price Under Armor clothing". So the sales man says "No, we marked it wrong". He calls the manager and the manager says. "no, it is just marked that way because we are moving stuff around we will not give you the discount". I explained that this was impossible because the sign clearly referred to UA kids apparel on sale and the entire rack was full of UA kids apparel (none of it was on sale, according to them). As soon as We were done, they took the sign off. So really they do know they marked it incorrectly. I am a small business owner. I try my hardest to support local businesses and not shop online. But this is why shops fail. Customer service is horrible. Managers could care less if you walk out without actually purchasing. Sadly, I will buy this online not really caring about the price I pay . Because in the end, there is nothing worse to a customer than feeling like no one cared enough. read more

We ordered a ski helmet and goggles for our daughter on a Saturday(yes realizing they were closed at that time) BUT we paid for expedited Fed Ex Overnight shipping to arrive on Tuesday. We were leaving for a ski vacation on Thursday. So imagine my surprise, the goggles shipped, but not the helmet. We received the goggles on Tuesday as expected, but No sign of the helmet. I called the store/customer service line. The lady stated, yes you ordered, but the store had already sold that helmet, so we moved your order(Today/Tuesday/the day I was suppose to receive the helmet) to another store, and we'll get it to you by the end of the week. After some discussion, she finally understood(I think) that we paid for Overnight shipping for a reason. She then put me on hold and called the second store to make sure they were shipping it out that day, so we could receive it by Wednesday, and then we would still be able to have the helmet for the trip. After about 5-10 minutes on hold, she came back and apologized and stated that the store my order had been transferred to, also did NOT have the helmet. It was at that time, she offered to give me a refund for the helmet and shipping. My main complaint is not that they didn't have the helmet or that it had been sold. I get that and know inventory systems and product websites may not be updated at all times. BUT, nobody at Sun & Ski Sports ever contacted me to let me know that my order wasn't coming. No calls and No emails. If I had not called them, I imagine we would have never got a helmet or a refund, because they apparently have a huge communication issue. Obviously it goes without saying, that we will NEVER use this company again. read more

The service was wonderful and we found the perfect bike. The worker Craig was awesome and fixed everything for us!!! Would 10/10 recommend them to anyone looking for a nice bike!! read more

Sun & Ski Sports - New bike - Outdoor Gear Near Me - Austin, Texas

Quick delivery. Non-existing phone support. Missing item upon delivery. Website Sloooowwwwww. Difficult to return as at FULL SHIPPING COST.

Two back to back poor experiences. Went in for a specific item yesterday and it took 30 seconds til I got to the register. There was a guy in front of me returning $1,500 of ski gear and it took FOR-EVER. Me and another customer were behind waiting. There was a woman who came up to (what I thought would be to help on another register) but she was doing other stuff and came up twice and left both times, with me still suffering thru his return transaction item by item (a legit pile was on the floor). I realized I forgot to use my coupon code for $10 off over $50 purchase, so I go back today. The 20 something guy with lighter longer hair and facial pearcing was SO unnecessarily rude. I was pulling up the code (to return and rebuy for the discount) and said "can I use the $20 off $100 purchase Black Friday code instead? He said yes. I then asked "will this code work in store" (because it said ORDERS so I wasn't sure if it was only for online orders) and he rudely replied "yes, I already told you that". I just stood there shell shocked bc of his attitude when I should have stood up for myself and called him out on his attitude. So I went back home to write this review hoping the owner will see it and let the guy know that was uncalled for. Customers are the reason to they have jobs. I will add one positive, last week when I went to browse for North Face backpacks, and a nice young gentleman was so very helpful and attentive and walked me to where both NF and Patagonia back packs were. So that is why I gave an extra star when the last 2 days were 1 star. Suggestion- if you want locals to shop your store and not online to avoid attitudes such as this miserable cashier, then put those in charge of customer service in check. I am so put off by Sun & Ski. read more

This shout out is for all the team at Sun-Ski-Sports, in particular Craig! This guy is super crazy amazing. We walked in looking for one bike, and we walked out with four! Craig was his expertise and customer care went out of his way to look through every nook and cranny to make sure that all of each of our family members were outfitted for the best ride possible. We picked up a top-of-the-line Santa Cruz, two Cannondale's a a Haro. Unbelievably, they beat the prices of those bike boutique stores, and with the extra quality care, we are customer for life! Thank you again Craig for your hard work and your professionalism to the whole team. read more

Sun & Ski Sports - ‍‍‍ - Outdoor Gear Near Me - Austin, Texas

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No bike techs. They were nice about telling me that after a 23 minute wait at service. They did seem genuinely disappointed at my circumstances and how my bike got damaged; but the fact of the matter is they carry no tires in my size, they have no techs to do any work, and their corporate office has no idea what the local situation is. I think that the fact is that if you are going to own an electric bike in Austin, TX you are going to have to buy your own parts off the internet and take a class in repair and maintenance. The three stars are actually for the personnel that finally noticed me loitering at the service desk and came back to tell me the situation. If not for that it would be a one star for sure. read more

Stopped in here to purchase a snowboard for my daughter for Christmas. Honestly, I was totally flying blind. Took forever to someone to help, granted it was like 10 days before Christmas and they were {fairly} busy. But when someone finally did, they really didn't know anything about boards. Here's the deal, I get that not everyone will be knowledgeable about all their sports - skiing, snowboarding, cycling, hiking, mountain biking, etc. --Cool. I ski and know NOTHING about snowboarding. Then send over someone who does. I purchased her a board to have something under the tree anyway. We ended up not taking her board with us and visiting a store local to Denver and Colorado skiing. The dude there was super helpful. So we purchased a board there and returned the one to this shop. I did shop their sale rack and they had some pretty gnarly sale deals on clothing. read more

One big perk of being a bicycle from here is that they give you free maintenance and repairs. Took my bike and after a while of having it sitting around for a soell... They gave it a tuneup and made it all good to go in about four days free of charge... highly recommend to buy a bike here for this service! read more

Customer service is awful and staff is rude. I walked in to ask something about bikes. At the bike area there was only one guy, who was on the phone for more 15 min, talking about his DOGS. Can't he talk to his friend on the phone during lunch break? This is his shift hour, and how could he focus on his personal phone calls while ignoring customers for 15 min? Unbelievable. read more

Super helpful staff. My sales person explained a lot to me which guided my decision on purchasing a backpack and tent. Very clean inside. Lots of gear and things to choose from. read more

After waiting two weeks and no response, I never received my helmet. They never called or emailed me to let me know they over sold the item. When this has happened to me before, at least the snowboard shop was courteously enough to contact me and let me know what was going on. Now most shops have sold out of the helmet that was on sale. I have trip to Mammoth in less than a week and now I have no helmet. Thank you Sun and Ski sports! read more

If you are in the market for a new bike you must visit Craig over at sun and ski Anderson location a real pleasure to deal with very knowledgeable about bikes over all my experience was awesome from now on I will only shop sun and ski for all my bike/sports needs thank you Craig read more

Nothing went well with this store. On their website they mention that they give $10 for opting for the SMS, but they don't honor that. Then why do they have on their site in the first place? When we returned the item, we have to follow up multiple times to get the refund. Don't buy anything here as this is the worst place to buy anything. Their customer service team ONLY responds, but not that helpful. We have to ship it back with our own money, but the refund process takes forever. No responses and nothing, we have to keep checking with them and they are least bothered to respond on time. Worst ever store in the US and don't ever buy anything here. Even it is a bit expensive anywhere outside, but it there for a piece of mind. read more