Scott was the one who helped me with my truck which had an A/C issue. My current profession is HVAC for residential/commercial. Mentioning that, I understand the concept of A/C, just don't work on vehicle A/C specifically. I've even replace parts and added Freon in my own vehicle. I pay attention to the service, detail, reasoning to why something went wrong, and why I need it to be replaced. Scott was professional and explain everything to a T. I've been to other mechanic shops where the try to rip me off and ended doing it myself, but in my line of work, I hate do it because I don't got the time. I looked at the 1 star reviews for SunAuto, but many of those 1 star reviews has no understanding and make no sense. It's a pretty big mechanic store and brand name. Overhead, Experience, knowledge, timing, and Labor needs to be takin into consideration into the pricing. I thank you Sun Auto, Scott, and his team taking care of my vehicle and very reasonable pricing. read more

My check engine light came on as I was driving out of Las Vegas to Los Angeles. I called my mechanic in Ohio, Antonio, and he said that I needed to find a shop so they could scan the car and reset the computer/ erase the code. I called Sun Auto Service and Keith said that I could bring the car right over. He looked at my car right away. Keith scanned the car, looked under the hood and verified that everything was connected to the motor, and then reset the car's computer to erase the code. The check engine light went away, the car sounds better, and Keith didn't charge me anything for the service. Keith was also very friendly and kind on the phone and in person! I recommend this shop. Fast and friendly service. Thanks Keith! read more

Sun Auto Service - Auto Repair Near Me - Las Vegas, Nevada

This is my second post on this scam company...FYI they operate under 2 different names. Sun auto and tire works...that in itself causes concern. They lie, deceive and have deceitful business practices. When you call they always 3rd party you to escalate the situation and you hear nothing..walk away from the people that do nothing but lie..I hope this opens every one's eyes...I sure will post some vague person giving them a five star review... read more

I had been having repeated problems with my air conditioning. I think they finally fixed it, fingers crossed. But it is nice that they worked until they got it right! The manger is very nice there too. Very helpful. read more

I wish I would've read all the 1 stars before taking my truck here. I know they say you shouldn't believe everything you read but in this case I believe them all and wis I would have read them it would have made a difference And I hope my post does. I took my truck in Saturday September 5th 2026 for a shaking problem when stopping. I was told I would receive a link of the inspection that I never received. I was told that the rack and pinion needed to be replaced along with the outer tie rods and that they would be able to get those repairs done that day along with the front end alignment. when the time came to give me my keys I was told that they broke my clock spring and that it was a special order and I would have to come back once it came in so it could e installed. Well here we are 20 + days later. I've had to call them each time. I was told once the order was just placed, minimum three times it shipped via ground method and the final excuse was the part came in but it was the wrong part. NOT one time have they picked up the phone to call me to give me an update not even an email. I hope this post helps someone! (oh and the truck still shakes when slowing down and coming to a stop.) read more

Sad to say, I give this place 0 star! DO NOT GO HERE! Sun Auto Shop is not honest nor transparent with their service or pricing. I went in for a transmission drain and fill, and the person who was working the front advised me that I shouldn't do it if I haven't done it it before, it usually causes problems after. He suggested to do a inspection diagnostic instead and so I agreed to do so. When inspection was finally finished, they gave 3 major issues that needed work asap. #1 Front Brake rotors and brake pads, which they were honest about. #2 Front left and right lower Suspension needed repairs, "I was also warned that I shouldn't be driving with my suspensions in this condition" which was total big Bullshit! My suspensions were perfectly fine. And #3 Front right CV Axle Assembly, again Bullshit! Now the front left Axle Assembly, they were honest about, which needed to be replaced. There's also other unnecessary fees they have added. The grand Total If I had agreed to move forward with them they would have charged me $4422.07. I'm so glad I left and got a second opinion!! And that second opinion SAVED ME THOUSANDS OF $$$$ NEVER will I step foot in SUN AUTO AGAIN. Hopefully this will help another from being screwed. FYI. I Had a conversation with one of their customers while waiting in the lobby, he was complaining that they did not fix the issue on his car he paid $1,400 for his AC to be fixed the day before. The next day he brought back and they still charged him another 500$. Thank God I had this conversation he was probably warning me. read more

Simply WOW !!! this auto shop truly go above and beyond for their customers. Kevin and Gage made the entire experience smooth, stress-free, and welcoming from start to finish. They really made me feel like a valued customer, and for that they've earned my business forever and my recommendation to anyone who asks about a great mechanic shop. Their professionalism, honesty, and genuine care are rare to find these days. I'm incredibly grateful for the amazing service. read more

Headline: Beware the "Free Oil Change" Lure - A Lesson in Due Diligence I came in for a promo oil change, only to realize it was a lure for a high-pressure sales strategy. I was greeted by an advisor, Gauge, who pushed me to open a store credit card to get a "free" oil change. They used the "multi-point inspection" as a sales pitch, quickly quoting me $150 to replace my engine and cabin air filters--parts that cost about $20 total. When I questioned the price, Gauge promised to "price match" if I showed him the $20 price online. I showed him the exact parts on Amazon, but he immediately went back on his word, claiming the lowest he could do was $65. He then tried to "deal" by offering to only change one filter for $20 or having me buy the parts elsewhere for him to install. I refused to be duped by these games and told him I could Google how to do it myself. I'm proud to say I figured it out, changed both filters in minutes, and saved $130. I have since closed my account and will not return. I refuse to give my hard-earned money to a business that casually exploits people without remorse. To everyone else: Do your research. Some repairs require a pro, but for the simple things, don't let yourself be exploited. I'm moving on with my money and my dignity intact. read more

Hello Sun Auto on Blue Diamond. Thank you, Trey, Scotty and Alabama for the great service I had done a month ago. I called to have my Toyota FJ serviced for 100k miles maintenance and I must say my FJ drives like a champ. Went on a roadtrip and with no issues! You guys the best, going above and beyond. Grateful for the amazing service you guys provide!! Thank you! read more

Outrageous price quote ($500) to replace two wheel studs. (I went to another business, price for parts was less than $20, and the labor was $100). I just saw the bad ratings and agree. Honesty and Integrity would go a long way, but come on, $500? Would not recommend!!!! read more

If I could give zero stars, I would. Sun Auto wasted our time, took $1,733.57, lied about our warranty, and left us with a bigger problem than we started with. Here's exactly what happened: * We brought my wife's Jeep in because the A/C was blowing hot air. Sun Auto said it was just a fuse and an A/C recharge -- that cost us $483.57. * That "fix" didn't last 30 minutes. The A/C blew cold air for a few miles, then went right back to blowing hot. * We brought it back. This time they said it was the compressor, and told us it had shorted out two compressors. They said they'd called the warranty company to get it covered -- but they never did. They flat-out lied. * Then they told us the fuse box was causing the problem, so they replaced that too. We paid another $1,250 and they promised us it was "definitely fixed this time." * We picked the car up -- halfway home, the A/C started blowing hot air again. Same exact problem. We finally took the car to T & M Automotive for a real second opinion. Here's exactly what T & M said on their invoice: "Customer took vehicle to Sun Auto for AC concerns. Sun Auto replaced fuse and AC compressor and fuse box. Vehicle still had same problem. AC blows cold with low amp fuse blows hot with proper amp fuse. Found short to ground in fuse box connector. Located broken connector. Removed fuse block and connector repaired wiring for compressor circuit installed new fuse and recharged system AC blowing cold now." On top of that, T & M also found that Sun Auto installed the WRONG fuse: They put in a 15 amp fuse when it should have been a 10 amp fuse. So not only did Sun Auto fail to fix the actual issue -- they made it worse by installing the wrong fuse, which could have caused even more damage. T & M diagnosed it properly, fixed the wiring, put in the correct fuse, and recharged the system -- all for $625. And it finally works. Customer service was just as bad as the repairs: I called Sun Auto's customer service line and was told district manager Cameron Goodall would call me back within 48 hours. He never did. I called back on July 3, spoke to Sesily, who gave me the wrong number for Cameron -- when I called it, I was cursed out because it wasn't his number. I called back, spoke to Mindy, got the right number. When I finally reached Cameron, he hung up on me. I called customer service again to escalate to the regional VP Chris Doster -- still haven't heard a word back. They just do not care once they have your money. BOTTOM LINE: Sun Auto lied about calling our warranty company, misdiagnosed the problem multiple times, shorted out compressors, installed the wrong fuse, and charged us thousands for work that didn't fix the issue. Another mechanic fixed it properly in one visit for a fraction of the cost. This place is dishonest, incompetent, and makes problems worse. Save your money, your time, and your sanity -- stay far away from Sun Auto. To top it all off, we had a family vacation planned with our kids and this issue has put us in a tight spot. read more

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Came in with a check engine light , code said it was a bad thermostat. After 7 hours of waiting Scott finally got back to me in an email, stating the car was overheating and needed to have the thermostat changed and another test. When I drove my car there it didnt overheat as it was a long drive now it overheats. The first price was Quoted 1059, then I said it has never overheated ans he change the price to 759..I refuse to pay as needed a second opinion. But the disgoatic charge was 130, for a code I already new was the issue. The bad part is the jumping of prices, shows that they just throw random numbers out to see if you will pay. BE AWARE THIS COMPANY SCAMS THERE GUESTS. read more

Sun Auto Consumer Complaint - Filed 5/2/2025 Summary Overview: DO NOT take your vehicle to this location! They will attempt to overcharge consumers for unnecessary repairs and misdiagnose issues to exploit customers. I "suspect" they intended to replace our OEM alternator with a cheaper part while selling the original for profit--all over a simple brake fluid issue. On April 28, 2025, I took my wife's 2002 Honda Odyssey to Sun Auto, located at 4539 Blue Diamond Rd., Las Vegas, NV 89139, due to the vehicle displaying a "brake fluid may be low" warning message (first appearing on 4/27/2025). I spoke with Scott, a front desk employee, who informed me they were about to begin a team meeting and suggested I return the next day (4/29/2025) since they were nearing closing time. I agreed and took his business card. On Tuesday, April 29, 2025, my wife brought the Honda in for inspection along with our two children (a 3-year-old son and 8-month-old daughter). After the inspection, the service advisor, Haydin Newbiggin, informed her that the vehicle needed a new alternator because it was "overcharging" and that the battery was "bulging" with a smell of battery acid coming from the A/C vents. My wife immediately texted me about the issue. Our 2022 Honda Odyssey only has 59,200 miles, and I had not observed any flickering lights or electrical issues--common symptoms of a failing alternator or battery. Given that Sun Auto quoted $1,631.77 for the repairs, I advised my wife not to proceed with their services, as I believed we only needed new brake fluid. When my wife informed Haydin Newbiggin that we would not be moving forward with their recommended repairs, he insisted the problem would "only get worse." They then offered to refill the brake fluid, but at that point, I no longer trusted them due to their questionable diagnosis and my growing skepticism. After retrieving the vehicle, my wife noticed a large grease stain on the dashboard and that the display screen was completely off, showing only an anti-theft message. She called Sun Auto immediately, questioning why the screen malfunctioned when it had worked fine before the inspection. Haydin Newbiggin claimed it was due to the "alternator beginning to fail." My wife firmly told him they needed to fix the issue or I would return to address it myself, as the problem did not exist prior to their inspection. His tone shifted, and he instructed her to bring the vehicle back. Fortunately, my wife found a quick fix on YouTube, proving the issue was unrelated to the alternator. On May 1, 2025, at 2:04 PM, I (Christiansen) returned to Sun Auto to request a printed copy of their quoted repairs and to confront them about their attempt to take advantage of my spouse. Haydin Newbiggin appeared defensive, raising his hands in a dismissive manner and shifting blame to the mechanics. I expressed my dissatisfaction, explaining that on April 30, 2025, a second mechanic confirmed we only needed brake fluid--which resolved the warning light. I further questioned why they left the vehicle in anti-theft mode and failed to restore it to its original settings, instead falsely blaming the alternator. Additionally, I addressed the grease stain on the leather dashboard, for which he had no explanation, again deflecting responsibility to the service team. Before leaving, I requested to speak with his manager, but he only provided a business card. As a 17-year Active-Duty U.S. Air Force service member, I made it clear that I found their business practices unacceptable. I informed Haydin that I would be filing formal complaints with the Better Business Bureau (BBB) and Federal Trade Commission (FTC), as well as posting reviews on Google and Yelp. It is my belief that Sun Auto saw my wife--a young mother with two small children--as an easy target, assuming she wouldn't recognize their deceptive tactics. Respectfully, ///SIGNED/// Christiansen read more

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You can read about other people's bad experiences at this shop, and I'm sure they all have valid complaints. I'm not here to dismiss their bad experience. This review is strictly based on my own situation, and here it is: I brought my Mercedes Metris van in here. (Maybe don't buy one of those, if you ask me.) An idiot "mechanic" from another company had done an engine swap for me (maybe a vehicle with 47k miles on it shouldn't have its engine blow up, I don't know...) and the Idiot Mechanic from the other company made a real mess of things. I'll spare you the horrible details, but the point is, Sun Auto did sort out all the incredible damage that the I.M. had done. This included replacing the control arms, tracking down a bad oil leak, and reconfiguring all the vacuum hoses and other connections to the turbocharger. Because, when you're driving from Vegas to L.A., having your turbocharger quit working makes your drive a little slower, especially going up hills. The only reason this isn't a 5-star review is because I did have to decline an enthusiastic upsell to have the struts replaced, and we did have to establish that we could source parts from someone besides the Mercedes dealer. But, they sorted things out, and I have a properly running van again. Sun Auto gets 4 out of 5 stars. Bonus feature, they gave me a ride home on one of my drop-off days. BTW, don't go looking for my review of the I.M. - there isn't one. That company has since gone out of business. read more

I took my Chrysler 200 to them because it had overheated I spoke with Scott at this shop I was told that my head gasket needed to be replaced over 3k but he advised me to replace the whole engine due to the fact that it could be more damage on the bottom which would cost 5k . So I picked up my car and took it to another mechanic come to find out I just needed another radiator cap $10 PLEASE DO NOT TAKE YOUR CAR TO SUN AUTO ON BLUE DIAMOND!!! They will rip you off ! I only wish I could give negative stars !!!!!! read more

My expensive undercarriage for my 4 runner went missing after they worked on my car. The store manager apologized and said he would replace it. Then he started dodging me and finally told me to call corporate. Corporate wouldn't call me back and just left it in the notes that they aren't responsible. It's super shady and they completely brushed me off. Added edit: I already called that number you're giving and they are useless. You're just trying to look like you care. I'll edit this if you decide to make it right. read more

Thank youu so so so much to Gage and the service men in there. They were so knowledgeable and helpful! I WILL be coming back to them for any service on my car! They even did a lovely dance on my way out. Shoutout to the service man from Virginia as well! Valuable service! read more

DO NOT GO HERE. I requested a brake inspection and oil change, and declined the additional repairs and ended up only receiving an oil change as I did not have additional time to wait on a friday. Upon leaving, my check engine light came on. It has never come on before.. I called Sun Auto and they told me I can bring it back to take a look at my convenience. Upon returning my oil light came on and the vehicle started smoking and the cabin filled with smoke. I brought the car back and they apologized and cleaned the oil that was spilling. The tech said he didn't tighten the oil pan and was apologetic. They took over an hour to "fix" the issue.. After waiting for so long I asked Scott (the manager) if he would offer a discount or refund for the inconvenience. He declined and stated he could give me a discount if I was to bring the car back to have them do the brakes. This was upsetting. I shouldn't have had to pay for something that wasn't done right, took hours, and could have damaged my vehicle. Since that time the vehicle now leaks oil (never did before). I'm extremely disappointed. read more

Sun Auto Service - Auto Repair Near Me - Las Vegas, Nevada

Worst place I ever took my vehicle definitely do not recommend I am a dodge hellcat owner and this place literally just brought more problems to my car I had brought my car I brought in my car due to service of thermostat to be change they diagnosed my car and said my fuel pump was out left my car with them to get my problem fixed which they didn't even fix anything I called them the first month on a update they said my part for this car was on back order and had no estimated time for the part but that they would keep me updated which they didn't !! I had to call a few times again person that answer the call first said my car was ready I can come pick it up while I was on my way to go I get a call back that the car was not ready that there is still no estimated time for my part since it's still on "back order" on the the 2nd month I went there and popped up to do a check up myself and get updated and they first tried to hand me someone else's car keys and said nothing was wrong with my car ? I had to tell them how is that possible if I brought it in for overheating ? And your mechanics yourself a told me my fuel pump was bad ? Definitely showed me there no communication between them and there clients then had another guy come and tell me there was still no estimated time for my part for my car I took my keys and towed my car out of there because no work was done to my car while being parked there for 2 months !!! Took pictures and recorded all the extra damage by leaving it with them my car was out in the sun for 2 months building dirt on the outside that can be damaging to my paint and they killed my battery on my car couldn't even start it but was told it is still in driving conditions ? Like how do you even know if the battery has been dead obviously shows you haven't even checked the car ? And noticed my neutral lever was damage by the way they just pulled it didn't even know how to pull a neutral lever on these cars ? If I can give them a zero I definitely would!! I took my car to another mechanic shop and right away was able to get me my parts with no problem shows how much sun auto dedicated to get these parts nothing but a waste of time there I highly recommend to try other shops before taking you car here just adds more problems to your vehicle than fixing them !!! read more

I went in for a diagnostic and was very displeased with the service! Went in knowing that nothing crazy serious was wrong with my vehicle and went to see about a couple codes on my dash and to check my ac. But being quoted $97.50 for low beam bulb labor and $58.50 for a cabin air filter is diabolical. After looking over the quote the math didn't add up I decided to not go through with the service. I did not get my vehicle back the way I left it. They didn't bother putting the air filter back or the glove compartment in its place. And when I was trying to check out for the diagnostic I was being charged 800$ once I let the receptionist know that no service was done on my vehicle she removed $400 after explaining I was only going to pay $125 diagnostic a mechanic had to come out and confirm that I was only going to pay $125 for the diagnostic because she was still trying to over charge me and was very nonchalant about it! Very displeased, will not be returning, and will be taking my vehicle anywhere else! read more

Sun Auto Service - Glove compartment that they didn't bother putting back. - Auto Repair Near Me - Las Vegas, Nevada

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Thanks to Eric for being friendly, informative, and what I think, honest. I'm sure I'm not the only one who hates taking their car in for service. Cuz u just never know what they find lol Outside of coming here for my oil changes; I came to check about my door "clicking." Along with telling me what was wrong with my initial problem, they told me that my fuel pump needed changing. I figured that made sense cuz my car felt odd at stops. So, I resolved that instead of my door issue lol In the next week, my check engine light came on, I called Eric about the issue. I believe they replaced the fuel pump AND the gas cap -- to make sure that wasn't the issue. Few months later, my engine light came on AGAIN. (((( I promise, this gets better! Lol ! )))) They checked it and what's cool is they emailed me photos of the fuel pump area and said it was the hose that was leaking. PROOF of the issue. I liked that!!!!!! So they replaced the hose -- and low and behold, the check engine light comes on the next week. Go back and another photo of the area -- and no leak!!!! Eric ordered an official gas cap from the dealership, instead of the OEM one they initially put on -- no charge for that gas cap! AND so far, so good. What can I say **shrugs** I do REALLY like the photos they send my email regarding the work they do. read more

To preface this review, I work on my own cars most of the time. However, sometimes there are things that can't be fixed like the condenser on my Challenger due to the specific type of A/C recharge needed. My condenser got damaged on the highway, I explained what happened, what I had assessed, and they gave me a quote that was lower than what I had anticipated. I paid for the full car inspection and the only things that they said should be fixed were the ones that needed to be fixed. Additionally, the inspection had some suggestions on things to look for or do in the future. They did NOT try to upsell me on this and didn't even bring it up at all! I decided to get some of them done because I know how much places charge for these things. The prices here were pretty fair compared to other shops and much lower than my dealership. This is the second time that I've used Sun Auto Service and as of right now am happy with my experience. Extra shout out to Ernesto at the Blue Diamond location who I talked to the entire time I was there. read more

INCOMPETENT WORKERS AT THIS LOCATION. I would advise STAY AWAY. The employees at this location have NO idea what they ARE DOING. THEY ARE RUDE. Got an oil change last week. Giovani sent me 6 texts telling me things wrong with the car. Asked for an email or print out, was told NO, they don't do that. I spoke with Kevin the manager, he read off to me some of the items listed, I asked if he could email, said NO. Spoke with Cameron, the GM for ALL Sun Auto's in LV. I use to work with him when he ran the location on Blue Diamond. Guess he got too high & mighty, BLEW ME OFF. SAID CAN'T HELP. Unbelievable. read more

I took my Audi in for EPC light. The technician told me all I would need is to replace coil and spark plugs. It cost me $1,400 and they called me to pick up my vehicle. On the drive home, the light popped again, so I immediately went back and now they are saying engine is gone and going to cost me another $8,000 for new engine. Left a message with management and they were supposed to call me back, it's been a week. Not a trustworthy organization. read more

As one other reviewer posted, I do everything I can myself. But, having both shoulders surgically repaired, it becomes difficult. I recently did the brakes on my truck, I did all four rotors and all of the pads. And to be clear, when I say that I did them, I had a friend of a friend do them. I did hear a noise when stepping on the brake pedal. So, I went to this location primarily because this location handles the fleet vehicles of my employer. Come to find out that of the caliper mounting brackets, one had a stripped bolt, and one bolt was missing entirely. I told them that that was all I needed. But then I was informed that they had ordered a new caliper mounting bracket. When I went to pick up the vehicle, I was delightfully surprised that the charge was less, much less than I had anticipated. When I picked up my truck, I told them now that I found a shop that I can trust, I can bring in my wife's vehicle. read more

Went to get my Alternator done $1,200 couldn't afford it so had to open a card and after leaving I noticed my car started slightly shaking at stop signs but I had no time to go back till a week later plus oil started leaking. Which none of this happened before. Went back and they want to charge another $1,600 to now fix mounts and brakes. I just can't trust this place. Ever since I left here I don't feel comfortable driving my car when before everything was fine. I've never felt this uneasy feeling in my car before. It feels way worse than before. I have to risk driving to Ca in a couple days. I feel like they messed with my car. The leak all of a sudden stopped when I went back. It leaked for 1 week only when I left and came back. I feel they messed with my car so I can come back and pay another $1,600. I feel so angry inside cause I truly don't have the money to pay even the alternator. My mom was sick all last yr and passed away in Nov so I barely worked last yr and I'm trying to catch up on bills so this makes me so sick to my stomach. read more

Got an oil change. Scott gave amazing advice about things on my car to be aware of. Pictures were texted and emailed to me. I agreed to most of the work and got financing at 0% for 6 months. Found everyone there to be friendly and honest!! read more

So far so good! Ive been here 3 times now and every-time its always satisfying to me knowing that my vehicle has been fully inspected and completed in a timely manner. (Oil change) Ladies: you can trust this place and they wont try to "upsell" you on any service. They would recommend but its no pressure. Honest people! Great to know since some of us just drive and probably don't know much about cars.. lol (just saying) But honestly, i always take their advice into consideration and when the funds are right ill be back to get it done! Nice waiting area and its walking distance to a coffee shop! & Restrooms are clean! read more

Sun Auto Service - Yesss!! - Auto Repair Near Me - Las Vegas, Nevada

I've never been happier to write a review! As a female who has nothing but horror stories dealing with any car shop, I've never felt more care, concern, and honesty from any other place! Kevin, scott, and I forgot the third persons name that helped me but the blue Diamond location in Las Vegas is the best and I'll never go anywhere else. I ended up asking their recommendation for something that they did Not handle at the shop bc I trusted them that much :) Very happy! - Irene The white jeep :) read more

My family and I were getting ready for a 5 hour drive home when we realized our Outlander had a flat. Luckily the tire was able to be inflated long enough to get it to a shop as this model doesn't come with a spare tire. Pulled into Sun Auto Service and was told it would be about an hour and a half. No problem, I'm stuck so I guess waiting is the only option. I figured I would be gouged being that we were from out of state and were basically at their mercy. 25 minutes later my keys are handed to me. I asked what I owed and the (I didn't get a name unfortunately due to being in shock) manager said "just a handshake, we don't charge for doing a patch". I was at a loss for words. I guess after work beers are on me then. Awesome experience and a very big thank you to the crew at Sun Auto Service, you have helped restore my faith in humanity. Highly recommend. read more

From front desk service to chatting with mechanics, everyone I dealt with was helpful and friendly. I will not hesitate to use Sun again. I have continued good experiences with Ted Wiens as well so convenient they are located close to each other on Blue Diamond. Sun Auto replaced our old Chevy's rear differential gasket and provided great follow up service. read more

Awesome customer service. Scott and everyone are all amazing. They did wonders on both my car and my son's. I finally found a shop that I can trust to work on our car. read more

Zero stars. If you say it's going to "only be an hour" - then it should take an f-ing hour! Dont make me 90 minutes before I have to ask whats going on, then tell me it's going to be another hour! Just because you dont charge for plugging a tire, doesn't mean you should keep pushing my car to the back of the f-ing line. Absolutely f-ing ridiculous!! This place sucks. read more

I see that they respond to bad reviews so im hoping they could justify the $800 they had me pay to get my thermostat replaced. Because people are telling me I overpaid by $300 at least and average costs for a dodge dart suggests the same. I dont mind paying a fair price. The explanation they gave me was the thermostat needed assembly that will take three hours total for assembly and install. Mechanics are telling me that's not a thing. Please confirm, sun auto. Update: Sun auto called and explained the costs and also provided price comparison from neighboring mechanics. They came in cheaper read more

It is really sad when these companies try to save face when it's to late. The lies that were told and the time they wasted for me is in the past. Had they really wanted to help me they would have corrected this mistake at the time I showed them the proof I had showed them from a video at the time I was in there office, but they just kept saying the same thing that there was no cooling issues and that was because they would have had to honor the warranty that the I had with the $6500 mechanical issues I had just 6 months before the truck started acting up again. Noone has time for all of this when you have a job and need a vehicle. The fact that the truck was overheating when I brought it to them and then a week later when I picked it up again same overheating issues showed me these guys were a complete waste of my time and that they are liars. By Sun Auto do better by the consumer. read more

The only reason they're getting one star is because zero star is not an option. I'm suing them over faulty "repairs" and putting my life in danger! SUN AUTO CHARGES $155/hour for labor (as a dealer does) but does subpar and DANGEROUS WORK AT BEST. Father's Day weekend of this year (June 2022) I took my Toyota RAV4 for in to make sure my vehicle was safe to drive to California. There wasn't anything wrong with it other than a humming noise when I would drive. According to the Sun Auto Services, I needed a new wheel hub assembly on both sides on front axles; which is no big deal as my vehicles had 165,000 miles on it. Upon recovering my vehicle back from them, I tried to drive away and there was a loud popping noise the came from the front, right tire area of my SUV. I stopped to check it out and I couldn't see anything. I continued to drive (as my vehicle took off the popping happened again). I continued up the road a few miles, attempted to make a U-Turn and almost lost control of my vehicle. I took it back immediately. After a 30 second drive test (which wasn't performed before returning my vehicle to begin with), they informed me the loud popping noise was probably a bent strut from being suspended in the air for so long (4hours). My struts were less than a year old and done somewhere else. This didn't make sense to me and I demanded they fix whatever was now wrong with my vehicle as it had no come in the way. At. All. I have the receipts from the strut work that was performed from Firestone on Stephanie street. All three "gentleman" standing at the service desk told me I was stupid and that nothing was wrong and they wouldn't be fixing the problem. I let them know they would in fact be paying because something is wrong and this vehicle didn't come in like it left. I was debating on pushing the issue over the first repair to begin with. I work a ton of hours and didn't want to add anything to my frantic schedule. But after the following, I'm taking legal action. Wednesday, August 3rd I was driving and accelerated from a stop light at NO MORE THAN 10 miles per hour. My right front tired again popped and this time was not drivable. It was 2:30 in the morning and I was in the hood. After waiting for 4.5 hours for a tow, my Rav went to another repair shop. Their mechanics found THAT SUN AUTO SERVICE KNOWINGLY PUT THE WRONG PARTS IN MY WHEEL HUB ASSEMBLY; not only on one side of my drive terrain, but both!!! IT THEN HAD TO BE REPAIRED CORRECTLY A SECOND TIME. Sun charged me $1,200 to fix it incorrectly the first time. The district manger of Sun Auto, "Cameron", contacted me after I contacted corporate regarding the findings of the new mechanics at Firestone Auto. Cameron proceeded to tell me they wouldn't be paying for the new repairs and that the only people I'd be talking to is their legal department because I called their shop people assholes; which is perfectly fine. They stood in their shop, told me I'm stupid, talked down to me, and did TRASH work at best on my car. I did in fact tell them that yes, they are assholes. They put my life in danger. I have signed paperwork from new mechanics, who will put their job and reputation on the line, in court to testify to the above mentioned; as well as photos and videos of everything from Firestone when they were repairing my vehicle CORRECTLY THIS TIME. I won't be posting most of them; as this is going to court. They knowingly used the wrong parts and let me drive away off their property knowing they did dangerous work. If my wheel would have come off the axle going any faster, I absolutely would have been in an accident at the minimum. At higher speeds, it could have killed me. Sun Auto and their corporate offices care about nothing more than defrauding people and taking their hard earned money. They knowingly let me drive around and leave their property with an unsafe vehicle to drive. The basic standard of care was not provided and my safety and life were both put in danger. They did not and do not care about the safety or well being of their customers. If this was one of their family members, they would have never done horrible, life-threatening and dangerous work. Because of all of this, I missed flights that were pre-booked, work at two different locations, I have stress and anxiety over this as it put it me a financially shaky situation now. I haven't slept and I haven't eaten. I would say cheaper work isn't worth the savings after what I experienced; but Sun DOES NOT charge cheaper rates. They in fact charge above par prices for subpar work. I'm contacting the better business bureau and the Attorney General of Nevada over this. DO NOT TAKE YOUR VEHICLE HERE. DO NOT PUT YOUR LIFE ON THE LINE. THERE ARE BETTER MECHANICS THAT CHARGE BETTER PRICES AND DO FAR BETTER WORK. THAT WONT PUT YOUR LIFE ON THE LINE. It is absolutely not worth it. read more

Sun Auto Service - This is supposed to be a "new" part less than two or three months old. - Auto Repair Near Me - Las Vegas, Nevada

If i coul# give them zero stars i would Had my car towed there . They were closing left my keys with person there .Took A Uber home. Waited till 10 am next day. I called them they told me 125 dollars to diagnose it and that would not be applied to the repair. I thought my problem was the starter . Towed it to my regular guy He looked ar it said starter without putting it on the machine. Don't use these ripoff people read more

Thank you so much for fixing my alternator on the same day it was dropped off. Scott provided exceptional customer service and really brightened my day after dealing with car issues since yesterday morning. read more

I had taken my car for routine oil change and smog at USA auto..which is around the corner of Tropicana and Ft. Apache. BIG MISTAKE. All the staff had changed and when asked if new owners they said no. Well...BEWARE...they are snake oil salesmen and will tell you need this and that and the other things. I was told my rotors were bad...then the other guy says no...it is the struts. I took the car to Sun Auto Service because I felt something was not quite right with this place and LO and BEHOLD...nothing wrong with my car other than an alighnment which I had Sun Auto do. I will never go back to USA auto again. Sun Auto is an honest and reputable buisness and right by my house. Service was prompt and no scamming going on here. These type of people are not only hard to find...but great to find. I will take my car here from now on because I was treated so well and appreciate that they are not bullshitters like USA auto. If it smells like rat...then more than likely they are rats. Great service...kind people and I fell in love with the beautiful German Sheppard that was as sweet as pie. read more

Just leaving a reviewing because Yelp reminded me about it After 2 visits I hate to be going back for a third time for the same issue which is a leak On the first appointment they charged me for one thing and a couple of days after leaving the shop the problem was still there, that was $800+ the second time they said it was not the first thing they found but this part was leaking so that was $300+ And then the car was leaking again and I just didn't go back. I went to the the Volkswagen dealer instead read more

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