I am giving a 2 star ONLY because they were quick (I was out within 20 min). HOWEVER. This does not…read morereflect the fact that they overcharge their customers, are not friendly, and when asked regarding coupons- became very rude. No one should have to pay $140 for an oil change. Had I not urgently needed an oil change as they are open until 6, I would and should have gone elsewhere. I will not be coming back and recommend pretty much anywhere else. $140?! I'm still mad.

absolute professional and courteous staff, excellent service at a great price and even w quite a…read morefew customers ahead of me the wait time was minimal. They handle all my automotive repair and inspection needs.

** HIGHLY RECOMMEND THIS LOCATION **…read more I was a little skeptical coming to this location reading some of the one star reviews. BUT the guys at this location are so nice and welcoming, immediately offered me water and asked how my day was going. (10am) morning staff Very proper and informational. I applaud them. There are some fine gentlemen working at this establishment.

BEWARE****** I…read morecannot even give this location 1 star, store #59 on Preston in Dallas. They messed up the oil plug and it cost 500.00usd to get it repaired. The Manager, Aaron, tried to lie to my daughter and to his dismay she has a mechanically daddy who called him on lies. We have filed a claim with their insurance but they are just as incompetent as the Manager that damaged the oil plug. It looks like we are going to have to get an attorney and all she wanted was a simple oil change.

Such a wonderful group of folks that have worked on our cars for 15 + years! They are kind and…read morefull of integrity! I am always blessed by their professionalism and the fact that they do not take advantage of their customers! Y'all need to give them your business! They are amazing!

I've been taking my car here since I started driving! The owner, Bill, and all of the management…read moreteam is so kind and helpful. They do honest, thorough work. Another commenter said their car was finished late--maybe once or twice in my entire history of going there has my car been "late" for pickup. But I'd much rather have it be a day late and done thoroughly than pick it up early with a crappy job... Northaven Auto takes their time with every fix they've ever done for me. Additionally, they don't upcharge or make unnecessary fixes without permission like some places do. Best part though? They take pride in their work and if something is wrong, they will always make it right. In over a decade of going exclusively to Northaven, they've never left me with a bad fix. If you're looking for fair pricing, solid work, and a business you can rely on, there's no better place!

No complaints with the service I received here! My light to change my oil in my truck came on the…read moreother day and I don't like to wait too long to change it after the light comes on. I was leaving a nearby ice cream shop and noticed they had no wait, so I pulled in, impressed that I could get an oil change at 7:40 at night. There were a couple hurdles though, so I drove in to see if they could make the hurdles. The biggest hurdle is I have a warranty on my engine that requires me to use Mobil1 Oil, so I had to make sure they had it. Luckily they did! The second hurdle was could/would they take me that close to closing time. The staff here did not even act bothered by that, in fact the genuinely seems grateful I was there! They were so fast, I was blown away when they told me they were done, and had I not been sitting in my car watching them do it, I might have had a hard time believing they could do it that fast! I also learned during this visit they can help you with Windshield Wipers, Air Filters, and Coolant Exchanges, in addition to oil changes. This was my first time visiting a Take 5 Oil Change store, but after this experience I would not hesitate to come here again!

recently brought my truck in for an oil change, and during the service the technician broke the…read morehandle off my engine oil dipstick. I was told by the technicians that this has happened before at this location, which was concerning to hear. Even more concerning, I was informed that they currently do not have a manager because the previous manager left for another location. When I asked what could be done about the broken dipstick, I was told to "maybe just super glue it back on." A broken dipstick is not a proper repair, and it leaves me unable to easily check my oil level without additional work and expense. While I understand that accidents happen, what matters is how a business handles them. In this case, there was no real solution offered, no accountability taken, and I was still charged full price for the service despite leaving with a damaged vehicle component. Since this happened, my truck is now in the shop and I am currently without a vehicle. I am having to spend upwards of $60 just to get to work, all out of my own pocket, while also trying to pay to fix damage that was caused during their service. The "manager" told me, "I'll put a claim in for you," but I still have not heard from anyone. The entire situation has been unprofessional and clearly careless. What is even more frustrating is that one of the technicians simply moved on to the next vehicle as if nothing had happened. Their slogan is "10-minute oil change," yet I was there for over an hour before they even started working on my truck. The lack of urgency, accountability, and customer service was unbelievable. I hope ownership or upper management addresses these issues, as customers should not have to pay for mistakes made during routine maintenance. Based on my experience, I would not recommend this location. I honestly would not trust them with my kids' toy truck if they were the only option left. Pathetic.

What a great place! Had a coil go bad on my F150, and I am from out of town. Called early in the…read moremorning and they called back fast, and said to bring it in and they would get it fixed up. They ran diagnostics, replaced the coil, and also said the spark plugs were the originals(130,000 miles on the truck). Changed those out as well. Great service, friendly brothers, and to be able to get in and out was impeccable! Would definitely go there anytime because they are 100% legit and fair!

Wanted an auto checkup for an upcoming "Road Trip". Spoke with Joe he said to stop by the next day…read morearound 10am ($99). During the inspectation, Joe indicated 2 issues. 1. Cabin air filter needed replacing ($55.76) 2. Fuel induction ($139.99). I chose to wait on Induction service. After aprox. 20min. I forgot to ask about replacing my windshield wipers (all three for a Kia, Soul) cost was $76.85. Total bill totaled $248.76 with 3% fee for credit cards. Service was good how ever value was questionable. Found wipers (3) from "Big Box" $19.99, I should have made better decision.

Crazy over priced. My car went in with knocking noise, enough to pull over and get it towed to…read moreChristian Brothers. As stated by others, they charged $189 for the diagnosis which they said was my alternator. I've been around cars and I knew that was not the issue, however they tried to tell me the electrical system could cause the symptoms. The estimate was $1006.54 just to replace the alternator with $230/hr for labor and a $500 alternator. I questioned the high price and they said they needed an experienced technician. I was in a bind so I had to have them do the job. After it was completed, they took it for another test drive and now they said they found the issue. It was an ignition coil failing and they need to replace it as well as the 4 spark plugs for another $875. Asked why this was not found during the first inspection, they told me sometimes things like this get missed or are sporadic, pretty much it was not their fault. Again, being in a bind, I had to have them do the work and I talked them down to $1765 for the entire job which is still a ridiculous amount. They did not budge even though they knew they were price gouging. To prove my point, I called another service garage and got an estimate for the exact same job: Alternator replacement: $784 vs $1006 and this included a new belt which was not replaced by CB Labor Cost: $165/hr labor vs $231/hr Ignition coil and 4 spark plugs: $410 vs. $875 Total out the door: $1194 vs a negotiated $1765,. savings of $571 I'm sure they do good work and if you are willing to pay the price, great but the way they tried to justify the repairs and their outrageous prices put a really bad taste in my mouth. If I wasn't in a bind, I would never have had them do the repairs and eaten the $189 which is also bad practice charging for an estimate.

Went in today to get an estimate on my A/C system, and was told I would have to pay $185.00. I…read moreunderstand several test would need to be done to tell what needs to be repaired. They advertise FREE estimates. Since A/C repairs are not inexpensive an added charge of $185 is a rip off. I will NOT be having my repairs done here! What else might they be deceptive on? Makes you wonder. I will be taking my car to get repairs where at least they are upfront and no charge for an estimate or at least deduct the charge off of the repair cost! I DO NOT recommend this shop.

Juan was excellent! He helped me to the utmost & was so knowledgeable & courteous!…read more I will gladly talk to you about how great Juan is @ any time!

I needed an oil change and an emission test. It took 75 minutes. It was 94 degrees out, and the…read moreoil change itself took over 25 minutes. I was covered in sweat by the time they finished. When I left work a few hours later, I received a low oil level alert! The oil change was about $130. I was charged an "EXTRA OIL FEE" because my Q5 needed more than 5 quarts of oil. I guess they decided not to add that last quart! I'll go buy oil and add it before I go wait in that line again. I am never going back.

Great customer service, reliable, knowledgeable, HONEST, and very friendly! These guys do more than…read moreoil changes and tires. I had an issue with O2 sensor and John and his team got me fixed and back on the road in 4 hours.

Great customer service, direct communication, honest and don't try to upsell you, hard workers, and…read morequick availability.

Service is extremely slow as well not allowing you to walk next door to Walgreens for restroom…read more Porta potty on sight is filthy

Hands-down, this is the best and easiest place to get a car inspection. You never even have to get…read moreout of your car. The staff are super friendly. You pull into one of the bays and they do the rest. I was in and out in less than five minutes. Great service!

I really wanted to have a better experience because the customer service was excellent. The staff…read morewas friendly, courteous, and professional every time I visited. Unfortunately, the quality of the diagnostics did not match the level of customer service. I had to return twice for the exact same issue because the original diagnosis was incorrect. It was frustrating to spend additional time and money without the problem being properly identified the first time. Great customer service is important, but accurate diagnostics are just as critical when customers trust a shop with their vehicles. I hope the business invests in improving its technical knowledge and diagnostic process because the front-end customer service team is doing a great job. With better diagnostic accuracy, this shop could provide a much better overall experience.

The techs seem to not understand the things they are working on. Came in to get alignment , oil…read morechange and tire rotation. Did the oils change on 24 Silverado 2500. Was 168$ with 10% discount as somehow it didn't qualify for the 20$ off coupon. Then advised they couldn't do alignment with wheel spacers. So I went to tire shop had spacers removed and brought truck back at 11:00 am at 1:15 they said they drove it twice and tried twice and it still pulls right. Then the tech told me that who ever installed the lift totally removed the caster camber bolts as they are gone. I said hmm I installed the lift and the caster camber bolts are what holds the upper control arm onto the truck! So please show me where they are gone ! He proceeds to walk out to the shop and tell me he can't find them as they are gone. I pointed to the upper control arm where they are and supposed to be. He said oh these must be a new design. Chevrolet has had the same style of caster camber IFS set up for over 20 years. Then I was curious how they were trying to do the alignment without even touching the caster or camber. I told them I will take it somewhere else where they can work on it correctly. Now my steering wheel sits at 10-11 o'clock driving straight down the road. The guys there are nice but they have no clue what they are doing I will not go back and will advise everyone else to not go there either