No wait on a Tuesday afternoon around 4pm. I was in and out pretty quickly. The nurse who took my blood was very quick.

I would've put 1 star because in the morning and right after lunch, you can wait almost 2 hours. The waiting room itself isn't clean, the bathrooms are worse and the front desk staff aren't the kindest. There was 1 odd experience where the front desk staff asked me to pay $10 cash (no one else was there) for my blood draw, when I NEVER paid before or after that 1 scenario. My insurance didn't change either so it seemed a bit weird... The staff that draws blood are usually kind, patient (even if there's a lot of people) and are efficient. After visiting almost weekly, I found that arriving between 2:30-3:30pm was optimal because there's no one there and you're usually seen immediately read more

I saw a lot of bad reviews but my experience was actually great. I went in around 3:30 on a Wednesday and was in and out in 15 minutes or less. The process was quick and painless and the staff was really friendly. They got it on the first try, so I didn't have to be poked multiple times. The bathroom was clean too, everything is outdated but nothing stood out to me as unsanitary. read more

Well I needed to get my blood test so I swung by Sun labs to get it done. It was a quick and easy process as they had their own bathroom to liquify a small container and then I was quickly called in to draw five bikes of blood. The technician stated she saw a vein maybe from her angle on my left arm but I told her I think my vein on my right arm is better but she decided my left arm was where she'd get my bloodwork. After poking me it hurt slightly and blood slowly dripped out for the first vile but by the time she went to the second nothing came out and she was moving the needle around. I was like asking her if she should be doing that and she said it was fine and asked if I was hydrated. I confirmed by stating I had drank 500mL of water prior to seeing my Doctor. A supervisor came and she told her staff to try a second vile and claiming that possibly the vile was defective but again just a little blood came out. So she said let's try your right arm. What got me thinking afterwards was they used the same needle from my left arm to my right arm. I guess same body but shouldn't they use all brand new equipment? I don't know but I had plenty of blood spewing out of my right arm. They have pretty much one star reviews and I know why now but I've been here many times in the past so it's not always bad but definitely it was bad this time around. read more

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My doctor sent me here to get blood work and I was terrified to go here because of all the negative reviews, however I must've gone at a good time/day because it was empty. I arrived on a Thursday afternoon at 1:15pm and I was out by 1:23pm. The front desk took my paperwork, had me take a seat and wait to be called in, 1 minute later the nurse took me in to get the blood work done, no pain, no issues, didn't feel a thing! And that was it! Super friendly! After lunch seemed like the best time to go. read more

Over the last several years, I've had many doctor's appointments at the Garfield Health Center and this lab is on the same floor. Thus, if you need labs, it's convenient to walk over to Sun Clinical after you finish with the doctor. The check-in policy has changed the last two times I've been to this location. Now, you take a number and when they will call your number, that's when they will process your paperwork, ID, and insurance. After they check you in, they put your paperwork at the end of the line, so they call people in order that they finished their paperwork. The technician will call you by name and take you back. It's very crowded in the mornings (maybe afternoons too) here and that's why people probably get upset. Yes, the staff could be a little friendlier or nicer, but they do a good job of helping a lot of patients as quickly as possible. That's why I give them 3.25 stars. They are trying and I'm giving them the benefit of the doubt. It would probably help if they post a sign that says take a number and we'll review your paperwork when we call the number. I think this system is better than having a long line at the front counter, which is what is used to be (first come first served at the counter). Overall, I know they are trying their best, so be nice to them and hopefully they will do a better job for you. The parking lot is a hot mess! Not enough spaces for the large building. Xie Xie! read more

Uh this might hurt a little bit but it's ok not too bad for me and I went to this place and there is a lot of people read more

Sun Clinical Labs - My hand is already drawed and it's kinda ok thought - Laboratory Testing Near Me - Monterey Park, California

ABSOLUTELY DISGUSTING..... I don't think I've even been this annoyed, irritated, disgusted, and provoked by a medical facility before.... If you don't speak the language, good luck. I went in and had NO idea what to do. There were people standing EVERYWHERE including the hallways. Signs? They aren't visible unless you're looking behind the people waiting. The sad excuse for a reception desk had two I want to say nurses calling out numbers and answering phones. The least they could do is attempt to be friendly and say take a number not yell at someone in Chinese. After being told in both Chinese and in English (which by the way was extremely demeaning "You take a number and wait" spoken to me TWICE so fucking slowly like I couldn't understand), I took a number and stood outside the sardine can of a lobby. Urine sample cups are asked to be left inside a small basket in the corner of the RECEPTION ledge. I swear after this incident I'm driving my ass to another location regardless of distance. Side Note: Avoid the restroom. It's a fucking health hazard with wet floors, no soap, no paper towels, and a sign that reads "please keep clean"..... Why bother with the sign... read more

I called before I go, they close for lunch 12-1 pm, I got there around 11:30am, they told me to come back after lunch time, still 30 mins til 12, wasted of my time, the reception lady very rude. read more

DO NOT COME HERE. You will not feel safe or have your safety considered for during the pandemic. People are all crowded into a room. There are people sneezing and coughing repeatedly, people standing so close to you that you can hear them breathe. I don't care you if have a mask on, if I can hear you breathe you are too close and it's not working. They don't instruct the coughing or sneezing patients to leave. It's impossible to communicate with the front desk. They do not care and are doing nothing to make sure it safe and limit spread of possible COVID. read more

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When I received a bill in the mail from Sun Clinical Laboratory - a place I'd never been to or heard of - I thought it was a scam. In November 2021, I had routine blood work done at a local doctor's office. Without my knowledge, it was outsourced to Sun Labs. I was first contacted by Sun Labs in February 2022, three months after my lab work. I received a surprise bill in the mail notifying me that not only did I owe them money, but that my account was past due. I was confused, as I paid hundreds of dollars in fees at the doctor's office, and I was suspicious, as, again, I had never been to or heard of Sun Labs. In May 2022 - six months after my lab work - I received another notification notifying me that my account was, this time, severely past due and would be sent to collections if not paid. Of the five times I called to inquire about this charge, I was told the billing person was out twice, sent to voicemail once, and redirected to my doctor's office. On the fifth time, I finally spoke with the billing person, who continuously excused the poor communication from start to finish. tl;dr - poor communication makes for unhappy customers read more

The whole office is DIRTY, they didn't offer hand sanitizer and no social distance requirement. Plus the bathroom is rwally dirty, the floor is wet and the roller paper roll was wet with the liquid you don't know?? Also there is no handtowl... If your copy is under $20 they will charge you $1 fee to use cards,, and yhere is no sign about the card fee. I've been to different locations and none of one requests for it. The nurse should go back to get training as well, she was not willing to try to find the vessel until I told her to try harder and she found it immediately..... Btw, should try different location if you got time. 我對Sun lab檢驗站印象 一直不錯，但這個檢驗站真的很糟糕，$20以下的費用刷卡要收手續費，我還是第一次看檢驗站這麼要求，而且也沒有放通知牌，不知道是不是怕被抓。環境惡劣非常臟，櫃檯也沒有提供消毒液，更別提什麼要求安全距離(全部擠在一起排隊等候)。 抽血護士不專業，隨便摸摸找一下就說不到血管，後來是堅持不用手背她才勉強再找血管，就立馬找到了？！ 驗尿只有檢驗室裡一間非常噁心的廁所，尿到處都是讓地板濕濕的還很臭，衛生紙卷是濕的你不會敢用它，當然也沒有提供擦手紙。 如果可以的話，建議去別個地點，這裡真的太臟了。 read more

Sun Clinical Labs - Nice lol - Laboratory Testing Near Me - Monterey Park, California

o1.24.14 The one of front desk ladies (with short hair, and thought I was the mom of my niece) is really rude! It's like she's mad at the whole world. The nurse that draws the blood used to be a Hispanic lady. She was really good! It was never painful. Then today, I brought my 3 y.o. niece here and it was a Chinese lady. I guess she should be good too bc my niece didn't cry! (Esp she got pointed on both arms bc the first had no blood coming out) Or maybe she's just keeping her promise about not crying. :) And I will buy her wonton bc she wants wonton after. Ok, my mom told me the reason she didn't cry is because my mom told her if she cries, the nurse will not give her the candies... -_-" read more

Sun Clinical Labs - Laboratory Testing Near Me - Monterey Park, California

This will be a very short review for where I go for blood testing and urinalysis. Why does their bathroom have to be so smelly and nasty? When was it last cleaned and sanitized? This IS a health facility, right? There needs to be a higher standard and they have multiple offices, hope they're all not like this! read more

Got there at 7:15am and there was a line like 6 people in front of me . They open this staircase door at 7:45 ish and you go up the flight up stairs and wait up stairs business door to the lab is at 8am . I was provided a number wait and sit , they call you . Process your paperwork and you do your lab stuff etc . I was out by 8:25an had to get blood work and provide a urine sample . I had a stool sample needed as well and they didn't let me use the bathroom there for that so i had to either come back another time to drop it off or use the restroom at a public space. U had to drive a mile to use the McDonald's. Only downfall . Be aware it's mostly all Asians. I had good customer service and language barrier wasn't an issue . read more

This place does not deserve any stars. Terrible staff .Very disorganized system. The supervisor may is super rude.vrey very very no friendly .Worst customer sevice i have ever sxperienced. read more

If I could, they'd get zero stars. I had the worst service ever. I got there at 730 and waited. Because there were so many people, I was number 30, which was fine. However, around 810, I asked if I could use the restroom. One of the receptionists checked my lab papers and asked me to wait cause I had to do a urine analysis. So I said okay. But around 830, I really had to go and couldn't hold it in any longer since I had been holding it for so long. When I asked to use the restroom again, they asked me to wait a little longer. I asked them if I could take the cup and that I'd even hold it with me. When she proceeded to ask the other receptionist, she yelled and told me to wait my turn. When I was finally called, my blood was taken before I was able to use the restroom. Though, that is now besides the point. When the nurse took my blood, she poked me once, but prodded me everywhere inside my arm. My arm began turning pale blue and was completely numb. When I left the office to drive home, I could feel the pain and swelling of my arm. Less than four hours later, a huge and painful bruise appeared. read more

Sun Clinical Labs - Laboratory Testing Near Me - Monterey Park, California

Came here during covid. Super unsanitary and crowded. The waiting area is extremely small so social distancing is difficult to enforce. People were coughing. The only bathroom is a total mess. There was no soap dispenser and towels were everywhere. Massive health hazard especially since most people who go there have to do a urine test. I did not feel safe at all. Make sure to go early or else you'll have to wait a very long time The only thing that was good thing was the staff. They were kind and helpful read more

Been to the ones in Alhambra, but this one was closer to my doc's office. Arrived at 4:38. Lined up behind some lady, just to realize later on that you need to get a number instead. They should have a sign on the door saying that! Anyhow, giving this place one star. Even though my wait wasn't long, unlike the last time I was at one of the Alhambra offices, I waited 90+ minutes, the lady in the front locked the door 15 minutes prior to their 5:00 closing. Someone had just stuck her foot in the door, so she was allowed in. But at 4:50, when I was leaving, there was someone at the door trying to get in. Hey, I understand the staff wants to be out by 5, but it's not right to close before then. Just saying, I'd be upset to arrive before their closing time and not be able to be serviced. Either they need better work ethics or the bosses need to pay them overtime. read more

If there was option to leave negative star, I would for sure do so. Only consider this place if you had nothing else to do in life, plus would like to be EQ challenged . Be greeted with passive aggressive attitude from front desk staff, and super low efficient processing in each step. Most importantly, no safety protocol, people wait in line back to back. Horrible experience, no doubt. read more

This place really needs a good cleaning. Especially the bathroom. It was absolutely disgusting. The smell alone almost made me pass out. And the fact that they took my blood, really worries me. Everyone seemed nice, but that didn't make up for the horrible conditions of this place. read more

I called this place before I showed up because another Sun Clinical Lab was closed down the street. The person who answered the phone sounded nice and answered my questions. Shortly after, I came to get my blood drawn here and I had a decent experience. It wasn't crowded at all, and they seem to be following covid precautions alright. They only allowed 1 person in at a time to do paperwork and draw blood. The person who took my information down when I showed up to the front desk was cordial and she also drew my blood. Yeah, the lab looks quite outdated and isn't the most aesthetically pleasing, but what do you expect ? The building itself is quite old and outdated. Cleanliness seemed okay to me. I didnt check out the bathroom though. read more

This is the worst lab ever. The front desk lady was so mean and rude. The lab tech didn't wash her hands and change gloves in between patients. The rest room is super dirty, pee is everywhere on the floor. read more

Like many others, I do not recommend this place to do your blood and urine sample. This place is ABSOLUTELY disorganised and disgusting! I couldn't believe it was a lab. Check-In: You check in my grabbing a dirty paper with a number (i.e. 1, 2, etc ). The receptionist there was useless because she didn't tell me to grab a paper and I waited 10 minutes till I realise that. She didn't check my documents and just told me to wait till my number was called. Waiting room: It was really crowded and a mess because there were papers on the floors and not enough seats. Restroom: When they told me to do the urine sample in the restroom, I wanted to puke. Not because of the urine sample but my how disgusting the restroom was. There was urine on the floor and on the toilet seats. Trash can filled to the brim that toilet paper topple out. There was no toilet seat paper covers and no soap. To add on, the restroom stink so badly. I don't even know how I was able to get my urine sample done with is disaster. Never want to come back again. *bonus: Once done, you put your urine sample in a clear box on top of the receptionist counter. This was beyond nasty and very unhygienic. Blood withdrawal: They called me in and withdraw my blood with ease. This was the only thing I don't have a complaint for because I didn't bruise and it didn't hurt that much. My dad, on the hand, was angry that they poke him twice and miss the veins. He says this place need better nurses. Overall: If you don't mind the mess, go for it, but if you do, don't go! read more

Do not come to this location. Terrible terrible customer service. The two Asian ladies there are basically yelling a the people in line - extremely unprofessional and rude. There is no sign to sign in at the front desk and people are getting helped while thetr read more

This place is a joke, I literally only wanted to come here to get a test done a simple test and they couldn't even do that. On top of that these ladies are so fucking rude. It was such a waste of my time and I can't even get the time back. You can tell they don't care about us and we're all suffering in the same room. Just trying to get help. Even if you know their language, they're still going to be as rude to you. I don't even know how she will qualify for anything because it was just a shit show. I hope someone reads the review because I didn't and now I regret it because I wasted a bunch of time. Actually, if you want to come here to get your day ruined then you should come here because that's what they'll do the frustrate you until you're in tears because you think you could've gone to a place for healthcare, but they didn't provided anything and they won't even know what you're saying if anything they might laugh as you leave too read more

They are very unprofessional bad attitude, careless. they cannot understand the doctor order or really don't care about it ， they did few times mistake on one order ， No reply no apologies.If you don't like the job . You can quit. Lab test is very important. Highly recommend the health department check their qualification. another thing why Sun Lab cash only. IRS should make a flag on their company. I will follow up with you until get a reasonable response read more

If I can give this a zero star I would this place threaten you to do tests you can't do and harass you if you don't do the test right The lady in the front should be fire they yelled at you in front of everyone and embraces you for doing the test wrong and call you dumb read more

PLEASE READ THIS!!! DO NOT COME HERE! I initially google Sun Clinical Labs to find a contact to file a compliant since the rude lady from the office was helpless. She accused me of returning mail from post office when I questioned why Sun Clinical never sent me anything. Come to find out, I'm not the only one that feels there's something suspicious with their billing. I just received a call today from collections for a bill I wasn't even aware of and this is dated back in 2016. I'm pretty up to date with all my bills. It's now 2018 and I'm sent to collections??? When asked for more information, the rude lady told me they sent me 2 mail & it was returned. That sounds very suspicious to me. The amount I owe is not even much but that's the not the point. I refuse to get cheated by this company because their useless employees can't get their sh*t together. read more

210 n garfield ave #216 .. the people there are very Rude ... esp on the reception or registration area.. not my first time in that lab but every time i have my blood extract i had a very bad experience on the reception area...NOT approachable ,,, RUDE people... the place is not suitable for a large number of people.... read more

Very disorganized system! I paid my bill last year but they sent me another same bill after 5months again. Thank God that I kept the receipt. They were like "No no no nobody got your money". And I said "Well the bank said you got my check. One of you guys must be lying obviously". I had to send E mail the receipt to them to prove. And no replying to say to apologize read more

This place is horrible. The receptionist are super rude. No customer service skills at ALL!! This is the last time I come here. How can people be so rude . I'm surprised this place is still open for service. The lobotomist are just as rude. They're dressed as if they just got out of bed and came in to work When you walk in there's no sign that says take a number. You get yelled at by the receptionist to take a number and have a seat. read more

Some of the employees are not friendly or willing to assist you with further questions. I came to this location thinking it would be better than the other ones since it is the "Main Office." Well the office needs a major remodel. Some of the other offices in this building are remodeled and up to date. While this office is not. The restroom is dirty and not well kept. As I came to check in at the counter they have a tray with no sign where the patients put their urine sample on it. I was about to drop the tray and that's when I saw someone's urine sample. Why are urine samples kept at the check in counter? I hope this review helps in getting this office staying within their protocol and safety procedures and gets the office renovated. For all those who need to visit this office. read more

Came here for my baby to get her blood drawn. Very unprofessional and they do not care about how many times they poke your child and fish the vein. Very inconsiderate of how bad my child is screaming. Also only allowed one adult in at a time and very dirty and crowded place!!! read more

This place sucks. Very small space. I was waiting behind 2 people in front of the sign in window when 2 ladies barged in from behind me and pretty much pushed their way through to the window to sign/check themselves in with no regard to the others like me waiting our turn. The lady at the front desk was handling paperwork and looked disoriented and was not paying attention at all on what's going on in front of her. I left. read more

I'd like to give a negative star if I could. The lady who collects money is so rude. Not even allow you to ask questions over the phone. So RUDE and disrespectful. I called my insurance company and specifically asked them if I can go to another lab in the future just to avoid the sun lab, and I'm glad that the answer is yes! I would never go to the sun lab anymore! read more

Very ugly place. The draw the lab without to check your identity. They don't even ask your name and birthday to verify the information. It's terrible experience to draw any lab here. They deserve to be close, If JC find about this service. read more

Worst service! Don't go. I paid my bill but then I got phone call from collecting agency.

Worst customer service I have ever experienced tried to contact their supervisor Michelle several times she was always running a little late or on lunch. Labs were drawn on the 29th of February it's now the 18th of March blood expired for failure of them to process due to their inability to verify insurance on their end. Spoke with them over 15 times in 2 weeks with no results spoke with insurance and physician who deemed labs as urgent 15 days ago which is why they were ordered. Medication that literally keeps me alive is based on these lab values. Their lack of effenicency and disregard for follow up has compromised my health and well being. I'm am reporting them to all governing boards for investigation and verification of their process and failure to comply with the physician order. Stay away from this place.... read more

The service I received from Sun Clinical lab was fine. My review was mainly for their billing team. I receive bill that had an open balance, so I called today, spoke to a lady in the billing department, and gave her my credit card info to pay off my balance. Due to reimbursement from my company HSA, at the end of the call, I was asking for a receipt in either email, paper in house mail, or even text. The lady told me that she can only read me a credit card confirmation number from my payment which is useless to my HSA reimbursement. At the end, she said she will mail me an balance invoice which shown my today payment plus the zero balance. I would not enter this poor review if I did not hear what this lady told me next, "we usually do not send this update balance bill out but I did you a flavor on doing this". This piss me off. read more