Just moved into our new home and needed someone to help with our old unit. We contacted Pensacola…read moreHeating and Air and Anthony came out and took care of the problem. We asked about new unit options and Anthony filled us in on what our options were. In a week we had new unit installed and he walked us through the start up process. For the price we got a really great unit and can notice a big improvement throughout the house.

I recently had a problem with my HVAC and called Kathy to set up up an appointment for some…read moremaintenance. She was doing some impressive customer service gymnastics trying to arrange for Anthony to get out to the house later that day or early evening. I told her it was not that dire and sometime in the next day or two would be fine. We arranged a 0830 appointment for the following day, Anthony arrived on time, was able to assess the situation and performed the needed maintenance and my system and running in no time. Pensacola Heating and Air are my HVAC folks, they do great work, they do it for a reasonable price, and they treat their customers as if they were servicing a family member. I really don't know what else I could ask for. I am on a service plan with Pensacola Hearing and Air. They have always taken good care of me in the past and I know they will in years to come.

FYI Avalon Air is absolutely, positively the best HVAC…read morecompany we've ever dealt with. Our AC quit cooling just before 5:30 PM last Wednesday, and the temperature inside our house quickly started climbing. We called (850) 208-2669 and talked directly with an on-call Service Technician, Dane Petti. He was wrapping up another service call, and he scheduled us as his next appointment. Even though it was after hours and outside temperatures hovered around 90°, Dane showed up less than an 45 minutes later with a smile on his face and the most positive professional attitude we've ever witnessed. Well prepared and evidently highly skilled, Dane fixed our system in under 15 minutes. We can't be more impressed, and we're extremely grateful What would ordinarily have been a miserable evening and a long hot night turned out to be a perfect opportunity to meet a young craftsman and enjoy a superior level of customer service. THANK YOU, DANE! THANK YOU, Avalon Air Heating & Cooling!

Annual maintenance visit. Dane P (tech) was exactly on time…read more He knew the systems, completed the work, showed me what he had found, and was friendly and polite. I am using Avalon for maintenance after they helped me with a system that had failed in the middle of summer heat. Very happy with their service and prices.

Blackwell Heating really deserves two reviews. First, I hired them for an annual service on my…read moreKohler generator. The service tech said I had a defective switch causing my home generator to cycle up and down. This was in October 2022. As background information, I purchased my Kohler from a different dealer because I could not find a local dealer in Pensacola. Despite repeated service visits, they never fixed the problem. Blackwell serviceman said they had to order the part. When the part came in late November, the Tech installed and spent time explaining the operation and service. 5 Stars. Now the second review. I complained that the $400 switch had been defective since day one and should be replaced under warranty. I spoke to the Tech, Office and even filed an email request to the Office. I was presented with a $400 bill which I paid. I was not a happy camper when I contacted Kohler the beginning of December. To my surprise, the nice lady volunteered to reimburse me! Temporally forgotten, in February I realized I had not seen a refund. Contacted Kohler again and was told that was credited to Blackwell last year and they should have refunded my money. When I confronted their Manager about their failure to contact Kohler or issue my refund, the reply was, "I was not here last year." Then he blamed Kohler for incorrect paperwork for no refund. This is not some huge company. I counted three people in the Office. I think there is room for improvement in their staff. So after hours on the phone, many emails and four months of aggravation doing the job Blackwell's Office should have done, I got my refund March 12, 2023.

We had a new rep named Charles here for our seasonal service call. He was very courteous and…read moreinformative and thorough in his servicing of the equipment. He pointed out some calcifications on the coils of the outside unit caused by acid from the leaves that were accumulating inside the unit. He recommended a coating on the coils which we had him perform and then a leaf filter to cover the unit to prevent future accumulation of leaves. We were very impressed with his demeaner, knowledge and professionalism. He is a valuable asset to Blackwell Heating and Air. This is the reason we have been with them for so many years. Ed S.

He was wonderful. Quick to respond and helped us save so much money by telling us how to solve the…read moreproblem. His cost is affordable and he is extremely reliable. Will be my go to guy for future heating and cooling.

I truly hate to write this review. Sam Crowley installed our new system charging the best price we…read morecould find anywhere. He's a homespun guy and as nice as they come --at least until we wanted him to come by and wire in an attachment. Several calls over a period of time, none of which were answered even though I left a call back number each time. I still have a couple of minor matters to take care of, but so what! Sam has written me off and I'm upset about it. His advertisement says he will answer calls as soon as possible. Right. If you hire this guy I suggest you get that commitment as part of the contract. His word is worthless.

My wife and I have used them for a few years now and can't recommend them enough. Honest and…read moredependable.

Had a great experience with Air In Motion. They showed up on time, explained everything clearly,…read moreand got our AC running again quickly. Fair pricing and friendly service--definitely recommend if you're looking for a local HVAC company you can trust!

This company broke a water pipe in the attic area of our complex causing extensive damage to the 5…read moreunits below. The company's insurance then fought paying for damages, requiring the association and affected owners to file individual insurance claims and to pay deductibles for someone else's actions. Absolutely avoid.

I had a good experience overall about hiring panhandle heating and air, don't let the low ratings…read moreonline steer you away. I spoke to a couple other hvac company's Panhandle was the most friendly and communicative. I'm glad I chose Panhandle Heating and Air to replace our A/C and Heat Pump. Their offer was competitive with a 1 year installation warranty. About 6 months later the system developed a problem with the drain pan cracking, David was very responsive taking this problem into his busy schedule. I recommend giving them a call for hvac installs or maintenance.

Been a customer with this company for 6 years now! Tom is fantastic...Terry always takes care of us…read moreand helps out veterans. 3 units over the years with our houses...I call and they always find a way to get one as soon as they can! Honest, fair and hardworking...thank you fellas and keep up the stellar reputation!

Solid company, competent technicians, fair prices. Great at problem solving!…read more Highly recommend! Ignore that silly one star review someone left below. No way this company underperformed like that.

Grateful for Keith AC!! After coming home to an 85 degree house last Monday, Jase, the technician…read morecame out on a holiday and restored our A/C with a new sensor. courteous, professional, efficient...he saved us from a sweltering night with no a/c!

We had our AC units replaced in Oct of 2024. 1 yr. 9 months ago. Kieth says they have a 2-year…read morelabor warranty. Last week I noticed stains in my living room ceiling. I went up to the attic to investigate and found the water was splashing out of the pan onto my ceiling. I called Keith AC who sent a local guy by at the end of the day. I shut the unit down before the call. 97 outside that day. JT the tech showed up in the afternoon. Explains the unit needs to be centered in the pan. Two techs show up the next day. They investigate. I ask what they found. They said the unit was not in the pan properly and the water was allowed to escape. My secondary pan did not fill with water. The tech asked me if JT changed anything on the switch. I informed him JT said he wiped some stuff off the float. I told him JT blew the drain out from the top. I informed him I vacuumed the line from the bottom and cleared alot of clear junk. He had his assistant pour some cleaner down the p trap. I informed Eric that the installer had a terrible time getting it drain. Stay another hour trying to get water to drain. Eric agreed that he could understand why. The 40-foot drain was up and down and could not drain properly. After talking about the initial salesman saying he would recommend taking the drain out the east wall, which is under 10ft. Eric decided to take the drain out of the east wall adjacent to the drain for the secondary pain. Once that was completed the drain no longer dripped like before, it had a steady stream. Everyone was happy with the discharge, and we all agreed it should have been left the way it was just dripping. To shorten the story a bit, I called to get warranty repair. I was sent to John the foreman. He says he would send to the owner who will be back Monday. Waited til Wednesday, no calls so I called back. Later in afternoon, Matt the owner called back and says he saw the pictures and cannot know who has been in the attic since the install. I assured him no one went to the attic connected the brand-new unit to 25-year-old drain lines and rewired the cut off so the unit would not stop running when the pan filled with water. I asked him to talk to Eric. It is not an expensive repair, but to blatantly say I may have contributed to the failure is ridiculous. 1. The unit was NOT correctly placed in the pan. 2. The unit was connected to a 25-year-old drain line that was not to spec and was problematic with the old unit and I absolutely explained that to the installers as well as the 25-year-old refrigerant copper lines were used. (How long before they fail?) Same thermostat wire was used that was 25 years old as well. 3. The outside unit was placed on the existing 25 yr old slab that has sunken into the ground. The unit is not even. You can see that by eye. 4. The unit is less than 18 inches from the side of my house. 5. The cutoff was not wired correctly upon install, verified by the technician that rewired it. Yet the owner wants to say they will not cover repairs because they do not know if I have down anything in the meantime. Kieth air never called for a 1 yr checkup like they said was part of the deal. JT came by one time after the install because the outside unit was making noise. He tightened a few screws. You do not take a 25-year-old unit out of a house and put a brand-new unit in but keep all the plumbing from the old unit. Why would you? Save time or money? I am within my 24-month labor warranty. I cannot believe I am having to do this over what should have been a professional job. Looks like the owner trains his people to cut corners and mix words. I hope Matt Kieth calls back and owns up to the mistakes of his company. I really do.