This is a broader review that goes far beyond a single Cox location. Cox is one of the worst…read morecompanies I've dealt with. Their customer service is beyond terrible. My bill increased again and is now $295/month for internet, phone, and cable. When I called to discuss it, I was given the runaround, had calls dropped, and ultimately wasted several hours with zero resolution. I then emailed and was met with more obstacles. They refused to assist or escalate my issue unless I verified my account via text message, despite me providing all other requested information. I eventually received a corporate contact, which hasn't been much better. It's been days with no response. It's clear they don't value their customers. Several friends have already left Cox, and I'm about to join them. Do yourself a favor and choose another provider. Google Fiber and a streaming service will save you money and frustration.

If I could give 1 star I would. We live in Santan Valley, and this is closest store. They never…read moreanswer their phone, tried calling all day Thursday no answer, tried calling this morning no answer. Poorest customer service ever.

Had no issues ...... if I had questions an agent always knew the answer..... or found someone who…read moredid..... No negative phone issues at all .....

I had to FINALLY update my Samsung S9 phone today. I stress with change on almost everything…read more Nehemiah was SO MUCH HELP for us today from start to finish!! I'm slowly adjusting to my new phone and he made it alot easier. GREAT CUCUSTOMER SERVICE at this Verizon location!!

I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

Started Services in Eloy, and found that service wasn't enough for my business needs. Cancel within…read more3 days, and was charged 180.00, absolutely not acceptable. As a Pilot, there are many times that I reduce my charge when I don't fulfill the customer needs.

My experience with Trepic has been great. We recently moved and had few options for service…read moreproviders. We saw some yard signs on our street for Trepic and filled out a request online. I was called and texted by Eldred. He was polite and professional and explained everything. He personally came out the next day to inspect our yard to determine where they would run the line. Two days later they installed the fiber from our alley, and the next day Kyle came out to install the hardware. Everyone was great, the service was superior, and we've had awesome Internet speeds ever since. It's totally refreshing to speak with Eldred and have a normal human interaction. Just prior to this experience I was getting an infuriating runaround from cox between the AI bots and their shabby customer service just to cancel. I am pleased to support a local business and urge you to consider switching to Trepic. I read a bunch of the reviews on here after we had already became subscribers and was a little surprised to see some of the not great reviews. I then saw Eldred personally responding and taking accountability for each review. Talk about professional, this man is real and he actually cares. Thanks Eldred, Kyle, and the Trepic crew!

Luis is one of the most knowledgeable technicians around and Sun Desert focuses on treating the…read morecustomer right!

From the owner: Sun Desert Communications, LLC has been proud to be your local authorized DIRECTV retailer sInce…read more2015. We strive for unparalleled customer satisfaction and provide the greatest possible service experience for our customers. We aim to provide the the best product available, making the ultimate benefit of our customers our number one priority. Call us today and get the entertainment experience you are meant to have.

Great But slow! 20MB as fast as I can get. It is DSL serviceread more

After years of service, we recently cancelled CenturyLink and moved to Google Fiber. Not only is…read moreit cheaper, but the service is significantly better. I cancelled service the day before the next billing period to assure a clean exit only to be told by CenturyLink that they take a few business days to process such requests and now are requiring me to pay for a days worth of service - which I can't use since equipment was returned when cancelled. I tried speaking (chatting with representatives, the first agreed to correct) and asked I check back in a week. Unfortunately, after the week, nothing done, chatted again and this rep and his manager were unwilling to follow common sense. So I asked them to mail me the bill. Why companies don't put common sense practices into place amazed me. It is going to cost them more to produce the bill, mail it, and process my payment then it would be to just waive the one day bullcrap they are trying to get from me because they can't process closures when requested.

Saved me $50 a month by simplifying my cable bill while making my internet faster and reaching all…read morecorners of the house.

I have been with Cox for over 20 years. They provide excellent internet service, usually. 2 years…read moreago I was paying around $50 a month for internet services. My current bill was $150. It tripled in two years. I called customer service and talked to some Indian who went by the name of "Mike". He assured me my bill was going to be lowered to $66 a month, which to me is fair. My problem is that unless I called and made some noise they would keep jacking my rate. As soon as I complained they lowered the lowered the rate. Just a scam. How many people are they charging $150 a month because they didn't call and complain?

The worst ISP ever. (And I have over 15 years of experience with them)…read more Dog sat at my friends house with Centurylink fiber and had 500mbs down and up. Back at my house with Cox "fiber" and I'm back to 100 mbs down and 15mps up. Don't forget the frequent packet loss and 15-30 minute outages several times a day. I complained to the FCC in 2024 and they sent out a couple trucks to "fix" the nodes that were overwhelmed because of construction but we are still here in 2025 with appalling service. Customer service replies rotate from blaming you, blaming your equipment or turning off the support line when there's an outage. Only when I reached out to the FCC did something happen. Arizona corporate commission could care less about the Centurylink/Cox duopoly in Phoenix. Get Centurylink or Google fiber if you can. Cox will ruin your day.