Sun Devil Auto 5104 East Ray Road Phoenix, AZ 85044 Dear Sirs: This letter is a follow-up of my earlier letters to various repair companies; i.e. Midas, Meineke, Roy's Auto and Sun Devil Auto in Mesa; regarding recent repairs to my 2014 Ram Tradesman Truck. Your facility performed the last repair on this truck; replacing the original motor with a rebuilt one, and fixing the poor quality repairs others performed, and over charged me for. Your company, above ALL OTHERS was the only one that was Honest, Trustworthy, and performed in an Outstanding Professional manner. Your facility was Not to blame for the problems caused by others, and treated me and my family with utmost courtesy and honesty. I am forwarding this letter to the Arizona Attorney General's office, as well as the Better Business Bureau as a supplement to my complaints; and also taking steps to let other know of your location's outstanding quality of service and professionalism. Thank you. Sincerely, David AJ Wedell read more

Just bought a second set of tires since I was told that I needed a $600 repair otherwise I would burn through tires we going on five years later. read more

DO NOT BRING YOUR CAR HERE. I brought my vehicle to the 5104 E Ray Rd Location in Ahwatukee. The engine light was on and 1 of the 6 cylinders was missing. They diagnosed it as faulty ignition coils and charged me $1600 to replace all 6 coils and the spark plugs and sent me on my way. Shortly thereafter the check engine light came on, same problem. I took it back, they said, needs new coils but we'll replace them under warranty. 1 week later, check engine light, same problem. They took a "harder look" at the problem and said, oh, your rear valve cover gasket is leaking onto the spark plug, that's what's shorting it out. $1200 later, they had replaced the valve cover gasket and sent me on my way. Almost immediately, the light comes back on, I bring it back. They said, let us check the compression. The diagnosis was that there was almost no compression (35 psi) in the cylinders. Solution, we can sell you a used engine for $6000. I took the car to OOROO Auto for a second opinion. 1. The compression was fine in all cylinders (140 psi at spec). Either the techs at Sun Devil were incompetent or lying. 2. Coils were fine 3. Sun Devil had installed Iridium plugs instead of factory recommended platinum plugs. 4. The problem was in the wiring harness and it had an intermittent connection. 5. It cost me $1000 to replace the misinstalled plug and fix the problem from the first place. OOROO kindly documented all of this with photos and gauge readings. I took this documentation to Sun Devil to get a refund for the monies that had not been needed to be spent. Mario, the manager, kindly wrote a report and took copies of my documentation. For the next year, they jerked me around saying they had to test the compression gauges, run it through corporate, etc. Bottom line, there is no refund and I can easily see this level of corruption or incompetence biting some other unsuspecting driver. Hence, DO NOT TAKE YOUR CAR HERE! read more

I've been a loyal customer for 10 years. 2_months ago I had one tire replaced on the right rear. Last week my left rear tire needed replacing. They said they'd have to order a new tire since they didn't have a suitable replacement in stock. 6 hours later they called and said my car was ready and the cost would be $220. When I went to pick the car up I was told that this new tire wasn't compatible with the opposite tire. He said that when tires were rotated I'd probably need to replace all of them. Really??? I just paid $220 for a tire I don't want. I said if you told me I'd go to Discount Tires or somewhere else I'm totally disappointed. read more

Overcharging for a problem they can't fix after 4 visits. They qouted me 5.5k to get the coolant cycle leak fixed but failed ever since. Now I'm out of money to bring it to some other place. Not recommended read more

I would like to thank Shaun the District manager I believe, I was in a peculiar situation with the shop. Things were escalated and he made sure that I left with my car today, thank you for that. read more

I tried doing a walk in at 7am for an oil change. I was told by Ryan that there was not an available appointment until 3pm and my car won't be ready until 4/5pm. I checked online and there were appointments available at 10, 11 and other slots before then. I called asking about that availability, Ryan picked up and rudely told me that the system is wrong. That like he said earlier 3pm is the only slot open and nothing else was available meaning my car won't be ready until 4/5. I went next door to brake masters and they were able to get me right away no appointment. Brake masters said most new customers come from sun devil auto and a customer waiting for their car at the time in the lobby confirmed that they themselves switched from sun devil auto a year ago read more

We had our car beak down on a Friday night due to the engine overheating. Was able to get it towed to Sun Devil Auto that evening and they were able to begin assessing it on Saturday. Work continued on Monday and by the afternoon we had our vehicle back running again. read more

Prior to my visit to Sun Devil Auto I had only two things wrong with my car a small leak in one of the hoses exiting the engine and a parking sensor light. I left with an empty tank of coolant and now more damage to my car. If that isn't awful service then I don't know what it. They're careless. I am no longer going to SunDevil Auto for my automotive needs and will not recommend their business to anyone. I go in with one problem and come out with more. This was only my second visit too. read more

The team at Sun Devil is very responsive, professional, and great at diagnosing the issues with your vehicle. I was originally quoted over $1,500 to repair my car. When I picked the car up they informed me that the bill was several hundred less than I was quoted. The employees at S.D. Auto are hard working, very friendly and honest. I highly recommend using them whether it's a simple oil change or a complete rebuild. I will definitely use them every time I have car trouble. 5 well deserved stars. read more

I had my oil changed at Jiffy Lube, but then my car started leaking oil. When I brought it back to them, they told me there were other issues and tried to charge me more money. Then I took my car next door to Sun Devil Auto and they found the issue was with the oil filter Jiffy Lube had just put in and fixed it with no charge. Great service read more

Had a breakdown in communication that was resolved quickly given the situation, thank you Michelle read more

Sun Devil Auto - Auto Repair Near Me - Phoenix, Arizona

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I took my car into to get cold heater fixed and to look at the lag in shifting when driving. I came out w a $1000 bill and my car not being able to go in reverse. They said I did damage to my transmission by not replacing fluid. It stopped working all of a sudden w fluid in it. I'd rather have my car go in reverse than not have heater. I guess I'll have a way to heat myself up when I push the car backward in the cold. quality work? You decide. Bad customer service. Immensely Dissatisfied. read more

Sun Devil Mesa location 3930 E Main damaged new bumper and body work when alternator was installed. Requested alternator belt back and technician accidently threw it away. Took my vehicle to Toyota Dealership after I left Sun Devil for a new battery and vehicle inspection stated bad belt. Response to my credit card dispute from the Marketing Director was humorous and lies. Filed lawsuit for damages Case CC20232000030SC See you in court Sun Devil read more

Avoid at all costs! They quoted me $3,000 after my car was there for 5 days. They have an entitlement attitude and don't care about long term customers only the $$$. I took my car to the dealership and it was $300. The dealership and another independent mechanic told me the other stuff they quoted I did not need. I would strong encourage people to get their old parts. In addition, Ryan and Darrell have zero customer service skills. Sun Devil is owned by a corporation now and has lost those old school family owned business honesty and integrity! They have NONE. read more

They were really rude and never told us to bring the car back a week after our service and got angry at us when we went back with the same issue. but they never informed us we needed to return. We even looked at the papers and saw they said they found nothing. tried to charge us for more freon. i have had nothing but bad experiences here and they have horrible customer service as well as shady exploitative practices with replacing parts needlessly as well as break parts on our cars unrelated to any of the things we went in for. like how do you break a car when we get an oil change. read more

I rarely write reviews, however I wanted to make sure and give a shout out to Ben and Bo at the Scottsdale / Phoenix / Tatum and Bell location.... I have a 2500HD Denali and it requires 2 batteries.... I arrived around 4 and was heading home with two new batteries by 4:45 and have a 5 year warranty on them.... best part if they wear out in this desert heat and more than likely they will before the 5 years.... it's only $30 each to replace them.... Ben and Bo were awesome, professional and knowledgeable.... I know every business has bad days and people have bad experiences and humans love to complain about everything bad.... so I recommend not reading the bad reviews as these people are typically angry and hate life.... then they draw the bad energy associated with this....best part.... they love to tell people about their misery.... Call or visit Sun Devil Auto and have your own experience!!! read more

TERRIBLE PEOPLE, I brought my vehicle there to get my oil pump changed, they took it out and said it was ok and put it back in!! and screwed something else up because they couldn't get my vehicle started for 2 days, I lost time at work and they didn't even fix what I took it there for, STAY AWAY FROM THESE CROOKS!!! I will be contacting a lawyer to correct the issues I still have with my truck !!! read more

Replying to A A............ Thank you for the reply. Unfortunately, your facts are not correct. Issue # 1- I left the shop with the understanding that upon completion of the inspection I would be informed of the findings to discuss the issue and the possible fix. As was the process in my previous experience. Last time I waited onsite as I had no means of transportation. Solution- You need to need to make clear to your customers that your policies have changed as well as provide documentation stating this to avoid confusion. Issue # 2- As I stated (you can confirm this in your records), it had only been one year since the system had been completely recharged since leaving the factory. (2015 model, 1st system recharge 05/20) At the May/2020 service I was charged the following fees: Diagnostic fee (labor) $126 Evaluation and recharge fee (labor) $116.79 A/C Oil- Dye mixture $5.06 Per gram fee for r1234yf freon ($.38 per gram X 650grams) $247 (system was pretty much empty) Shop Supplies $39.59 Sales Tax $22.75 Total $557.19 Since it had only been one year since the system had been recharged (May/2020), and the A/C was working at the time I took my car in (albeit, not at optimum level), it is unlikely the system would require another complete recharge. Regardless, I was charged a blanket freon recharge fee of $450. (see below) Evac/Recharge (labor) $150 Blanket R1234yf (freon) fee $450 ???? A/C port valve replacement $25.20 Shop Supplies $31.26 Sales Tax $37.54 Discount -$50 Total $644 So, regardless of the amount of freon required to recharge the A/C system, you charge your customers a flat rate. Based in these padding tactics, my total bill was almost $100 MORE than the complete recharge I was charged for in May/2020. Your lack of transparency of informing your customers of a potentially financially crippling bill needs to be reevaluated. Especially in times like these when people are struggling to feed their families. Not everyone has $650 laying around for A/C repairs. SUMMARY: If I had simply received a CALL informing me of the effort and cost required to fix my car, I would have been able to make an informed decision on my own as a consumer. I can only surmise this is the exact scenario you are trying to avoid so that your customers are forced to pay. read more

DO NOT TAKE YOUR CAR TO SUN DEVIL AUTO!!!!! I was there 05/01/23 to replace alternator 2 days later the car will not start. I called Sun devil auto the employee was rude, yelled at me and slammed the phone. I spoke with district manager and he was also rude. I called Headquarters and they could not resolve my issue. I'm requesting a full refund! read more

Honestly the guy who helped me was so condescending and I left feeling like he overcharged me even though he "gave me a deal". It also took longer than he told me it would. You know when a man calls you "kiddo" but you're not a kid at all? Thanks JOE ya old man. Do not recommend. Will never go back. read more

Needed to get an oil change and our preferred mechanic couldn't get us in so went to Sun Devil based on referral from our friend (who by the way, has spent THOUSANDS on her van at Sun Devil Auto. Their "inspection" of the truck with the oil change resulted in their recommendation for repairs to the tune of $2100! We took the truck back to our mechanic and found that the truck needed a repair costing under $200. What a rip off! I am sure my friend has spent a ridiculous amount of money on her van trusting their "recommendations". DO NOT GO HERE! read more

DON'T TAKE YOUR CAR HERE!!! I am taking my car in four times now to have the AC fixed. I was charged $450 and told it was fixed each time! But it was not! Now they're saying they can't fix it at all! I find this humorous because they think because I'm a girl I don't know what's going on. I am contacting all interested parties tomorrow morning. BBB Consumer affairs, State Attorney general and my attorney. They just ripped me off for $450. And nothing is fixed! This is bad business ethics if I say so. Just real shady! They don't back up their warranty, or their word. Ripoffs! read more

Worst service ever! They left my battery un plugged then they broke my driver side window button. I asked one tech for a cigarette and he told me to beat it... Never going Sun Devil Auto ever again... I can do my own oil changes. A heavy set girl with a battery of tattoos changed my oil, stole the change out of my car, broke my window button and in plugged the positive side of my battery. Well done! Sarcastic Yes right location. Well played! Spin it off as I might not even have been there. Typical Auto Shop. Go in for an oil change and come out with 10 other things wrong with your car. You are the company that puts nails in front of a tire shop. If you're not picking up the sarcasm I'm laying it on pretty thick it's a metaphor just FYI you seem like a straightforward kind of guy read more

Shopping around. I called Sun Devil to see if I can get spark plugs changed and install ignition wires I already have that are an exact match. I was informed I would have to buy the wires there. Called the competition said "no problem!" That's it for my business with Sun Devil. Rude too! read more

If I could give them zero stars I would!!!! They lied and told me my drive shaft would cost $850 rebuilt and it would take 2-3 days. Parts and labor is only $350 MAX and it takes 3 hours to do!!!!!!! I could even YouTube it!! Lying thieves!!!!!! Never going back there!!! read more

From a whole different city more than 3 hrs away, my boyfriends dad set up an appointment here for Friday the 17th. Called A SECOND TIME the day before our appointment to confirm since WE WERE COMING FROM A DIFFERENT CITY and we're given the ok that 1) our appointment was still in place and 2) that my vehicle would be done before I had to leave for work. All confirmed, Ronnie took the calls and reassured both days. We come in for the appointment and both Jamie and Mario were not only rude and lazy (looked difficult for them to get up from the desk and greet my boyfriend when entering their establishment and even myself when I went back in ) and not only told him there was no appointment but didn't even offer to help. Told my boyfriend Ronnie was a floater, not sure what they did but were booked and can't help. So if you're looking for a reliable and friendly neighborhood mechanic, Sun Devil Auto IS NOT THE PLACE. Not until my boyfriends dad calls upset, were we offered the help we originally came in for. Needless to say we left before any help was offered, we decided not to go back to have them do it. Horrible customer relationship skills and bad business practice. Update to your response: naturally, we asked Jamie to double check under his dads name and we were told the same information. So, my review stands. Thanks :) read more

Based on a lot of the recent reviews, this location has some poor managers calling the shots. Went in for a $25 oil change last week. The appointment setting process online was quick and easy as was the check in early morning. During my oil change, the front desk technician asked me to look at my car as he had bad news. He told me one of my shocks were "blown out" and leaking fluid everywhere. I found this odd as I had not noticed any leaks in my garage or driveway. He took me inside and started mansplaining how shocks work with a conveniently placed model of how tires are affected by blown shocks. There were also a couple of flyers for an event from a auto shock manufacturer called "Shocktober" on the inside of the office wall. It felt like incentivized up-selling, so I opted to have my regular mechanic take a look. The technician became very rude and made a scene yelling to the guy working on my car "I guess this guy doesn't want the right work done. Just do the oil change." When I left he also told me I suddenly had a gasket leak too. My car ran very different the next few days and my regular mechanic informed me they did not put enough oil in during my change. He also repaired my "blown out" shock (it had a small leak) for way less than they quoted. STAY AWAY unless you want your car to come back in worse shape than before. read more

They gave me an estimate for front suspension work. They left the RockAuto part number. RockAuto price was 80. They charged me 370. read more

Sun Devil Auto - Auto Repair Near Me - Phoenix, Arizona

DO NOT TAKE YOUR CAR HERE! This store is a CarMax approved warranty repair shop. I followed all the rules, made an appointment, gave all contact information and dropped car at facility. That is where any semblance of service stopped. I made first contact and they said since this was a drop off they had 30 cars ahead of me. After I told them I made an appointment they said they did not have it on their books. After that, all contact was mine, they never called me with an update. When I went to pick up car, after nothing was found to be wrong, there was a $175 diagnostic charge, which should be covered under warranty of vehicle. Never again! read more

I have been going to this location for years and the guys are great, I've referred customers and will continue to do so.

I got an oil change this weekend, finally. I was over due, and had the time to set aside for this task. My boss had reccomended this place becuase they are affordable, and they have multiple valley locations. I went to the one closer to my house, as it was the most convienient for me. Now mind you, I had Friday off work. I wanted to beat the weekend crowd of oil changes, so I tried to get in Friday afternoon. They do not take appointments (at least at this location) and work off a first come first serve basis. So, I roll in Friday afternoon at like 4ish. I go in and talk to the guy and it didn't look busy to me. Baiscally, he said that he couldn't fit me in right now, and the earliest he could get to my oil change was first thing Saturday morning. I wasn't going to leave my car overnight for a stupid oil change! (not that he wanted me too, but seriously? People do that? I haven't done that since I was in college and could go without the car for 24 hours. Not now!) Anyways, I went back the next morning and got it changed. Its $17.95, but since my car is stupidly special, mine cost a little extra becuase its a 4x4 and they have to put in 5w30 oil for it, and not the usual stuff. My total was $29 after tax. They are good about posting pricing signs thier store, but if your not there at the crack of dawn, I wouldn't count on getting it done. read more

Brandon from Sun Devil was so helpful and kind. A huge wooden piece hit my tire while driving on the freeway, resulting in a flat tire. Brandon and his crew were so helpful. Thank you for making me feel safe and relief. I appreciate the great customer service. read more

Awesome service as usual, they worked with me on pricing I was offered elsewhere and took less than an hour to change my oil and put on a new serpentine belt (and didn't charge me crazy prices like other places). They have won my business once again read more

Whatever you do, DO NOT use this auto shop! We came in for a check engine light issue... the manager told us everything that needed to be replaced was about $3,000. So, we paid it to avoid buying a new vehicle. Two days later... check engine light came back on, took it back in. They said it "was a bad part." Which I thought was odd bc weren't you supposed to fix that in the first place? We leave the check engine light was off. A week later... check engine light comes back on... same exact scenario!!!! Literally a week later.... check engine light come back on.... now they tell us the fuel tank needs to be repaired and will cost almost $1,800!!!! The manager offers only half of our money back!!!!!! Basically, these guys are bad business people and crooks! They did not fix anything at all!!!! Save yourself the time and save yourself the money!!!! Horrible management, horrible customer service!!!!! read more

***Highly Recommend *** The Manager David holds his shop with honesty and high integrity. I had a warranty issue that I was concerned would not be 100% covered . David assured me the parts and labor are 100% covered and went above and beyond my expectations to insure I walked away 100% satisfied. I've been going to Sun Devil since I moved to town 2 years ago and this experience assured me working with Sun Devil is the best decision for auto repairs. It's hard enough having to deal with auto repairs however it brings peace of mind to know I found a Company who holds themself accountable by their warranty and when they say 100% guaranteed Warranty, they mean it! Thank you David and Meto, and thank you to Chris the manager from the Mesa location for referring David's location. Awesome work guys! Outstanding customer experience! read more

I actually wanted to send an email to the company but I cannot find an online link to do that so I will present my issue here. For the most part I have been fairly happy with this repair facility but I had my oil changed on September 10th last month and apparently they lost the 4 bolts to my skid plate that needs to be removed and put back on when the filter is replaced because I found one bolt only holding the rear of the panel up and that was not even close to the original bolts. The only reason I noticed this is because I came out of work to drive my 14 miles back home and the front of this steel plate was almost touching the ground. The one bolt they used loosened up or was never tightened and was half out itself. I hardly drive this vehicle so no the bolts did not fall out. If this steel plate would have dropped down and grabbed the freeway at 65 mph, I cannot imagine what would have happened! I don't think it would have bent in half. I didn't have time to go back in their shop with this issue. I just took the skid plate off in the parking lot and got 4 new bolts from the dealer and just put the skid plate back on. A few years ago they sent out another vehicle of mine to another shop to reseal a transfer case and the rear half of the skid plate was not put back on and was never found. Considering what just happened, I do not believe I will be taking my vehicle there for an oil change or any other service in the near future. read more

Wow! I am so impressed!! I made an appointment with Sun Devil Auto after seeing a few recommendations for them on a Facebook group and I was not disappointed. Dave and Joe were wonderful to me. As a single mom, I could easily be taken advantage of but they were honest, helpful, friendly and went above and beyond to work out the best deal they could. I will definitely be back and would recommend them highly for any auto needs!! Thanks again guys!! read more

called them to ask about a starter replacement quoted me $900 when down the street they quoted the exact same car for $350. before i could ask any more questions the guy hangs up on me. dont take a car here read more

I took my vehicle into the Thunderbird location and the service rep was very nice and seemed to care about my needs. I left them my vehicle and they competed the work described on there invoice. Now we are less than 24 months in and I am having an issue with the same problem I took my vehicle in for. I called them to see what the warranty was on the product they installed and I was told 24 months or 24000 miles. When I let them know the work they did they back pedaled and told me a I only had a 12 month 12000 mile warranty. What kind of place does that. It seems they are very dishonest and they are only looking out for them selves. Be very careful with this shop and make sure to get everything in writing or they will not live up to there end. Sorry to have to through them under the bus but word of mouth is everything in customer service and they are lacking in customer service. read more