Upset, about the costs of Warranty Program . If I would have known, would have passed on costs of it.

Cannot thank these guys enough! Wow! When my daughter was having car troubles , "the other guys" just weren't getting things done. From Joe, the AAA tow truck driver, taking the truck in the night before , to every contact with the shop, we were impressed. John the service manager was terrific! Communicative and friendly. His explanations about repair and parts needed was so thorough. I wish we found this shop before spending hundreds elsewhere. The work done has huge and makes the car drive like new! Communication and professionalism continued through your the whole job! They even left the truck for after hours pick up . We will be back to this shop to complete other recommended work , won't spend our money any where else ! Thank you John and Team! read more

Quality repair work, honest and great communication. I'll continue to have my car serviced here.

Requested service for a new battery and someone was at my house in less than 10 minutes. The man sent to help me was named Dexter and was a very nice and straightforward guy. Very thankful to continue to get helped by such nice and kind workers. Dexter was so happy and polite 11/10 would love to have Dexter show up every time I have to get a battery replaced. Dexter is the best forreal I never leave reviews unless the tech was amazing and he was top tier read more

What a racket. The second time I use them within two weeks. Two years ago I purchased a battery from them through AAA which I purchased a battery with a three-year warranty so after two years my batteries stopped working because I was sick with Covid. I had not started my car for a month so when I went to use it. It did not start...the first guy that came out Advised me that it was my alternator and not the battery. This was after I expressed that I had a three-year warranty on the battery. Done deal according to him my battery was good but he would not show me my reading so I thought I had to go get a new alternator. Meanwhile, it would start off and on, but I was still afraid to drive it so I thought I could get a jump again and at least bring it to Costco to get a new battery for under $100. This time I used a different strategy thinking they might not be that honest. So after he tested the battery, he said it was definitely the battery and that he would Show me my options which were I believe another three-year battery for $199. The last battery I purchased two years ago was $150 I believe for a three-year warranty I was told. So after he gave me the estimate and started the paperwork I showed him my warranty for three years and then I've already contacted AAA and they said it was honorable, and that it was still under the three-year plan. Now mind you the last guy I felt was really honest and sincere because he didn't charge me another $20 to scrape my posts to make the battery last longer? Lol still a very nice guy I didn't mind tipping him $20 after which I also tipped the first guy $20 because I thought he was very honest but in fact, he was a big liar, and I regret giving that much for in a tip. So after several conversations he had with his office they decided to show me that I indeed did not have a three-year warranty on my battery two years ago because I only paid $150 for it instead of $200 that conversation never took place two years ago, I purchased the battery through them because of the three-year warranty. I know in Arizona batteries don't last more than that but I wanted it to be covered so after their crazy calculations, they decided that my warranty was in covers and if I purchase another battery for $200 it was indeed be the 3 year warranty. At this point, I was so disgusted and desperate to drive again after eight weeks of my car sitting that I just went ahead and did it being that I really wasn't feeling great at this point. So I think I would not use them again and I blame AUTO CLUB and the service even though they say they're not an auto club company but an independent one so use them at your discretion. No one ever got back to me they knew how upset I was but here we are 2022 we can send a man to the moon but we can't get a freaking battery to last longer than the warranty. L O L.im just so dissatisfied and disappointed with these companies. The employees are only doing as they are trained. But the first guy just planned lied to my face. Not cool. Here's another thing, the battery I purchased 2 yrs ago also under warranty was not honored because I lived in California at the time and had moved to Arizona a few weeks after my battery died. BIG SURPRISE! States don't honor across state warranties. The service guy, Matthew was over the top cordial, professional and at no time talked bad about the snakes he works for. I'd hire him in a heartbeat. read more

AAA Auto Repair Center - Receipt one - Auto Repair Near Me - Scottsdale, Arizona

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Great service and convenient location. Plenty of parking with fast service to get a document notarized. $3! Regularly it's between $10-$15. Great service to boot. read more

Today, I had my AC worked on as it was blowing cool air, not cold. John Milburn, service advisor, is great! He explained the process and gave me an estimate on the price. When my Jeep was finished, he let me know the scope of what they did. My Jeep now blows 53-degree cold air through my AC. Price quoted was what I paid. AAA is a professional, honest repair facility. read more

We continue to be very impressed with the service that AAA on our vehicle. We thank you so much for your review, doing what you said you were going to do, and suggestions for the future. We very much appreciate AAA! read more

I took my car in for service at AAA for a front end wheel alignment, they asked if I needed a ride home, they set up a ride with Uber to give me a ride home. AAA caked me back within an hour and a half to let me know my car was finished. They asked if I needed a rid back to pick up my car and arranged to have Uber to pick me up to get my car. Great service, stress free. Thanks, AAA read more

A very experienced and knowledgeable repair shop. They did a front brake job in just a couple of hours.

I wouldn't recommend going to this place. They do unauthorized work without telling you and then just take your money. They don't care about customer service whatsoever. Their version of good customer service is giving a free diagnostic which only makes you have to come to them for the work after! They basically lie to your face to take your money. read more

I called AAA because my car didnt start and seemed to be having an ignition problem. Their tow truck arrived in approx. 30 minutes. The driver was helpful, polite, analyzed the issue and felt a jump start might help, and it was likely a loose connnection. He got it started and followed me to the AAA repair center on McDowell just in case it stalled and the ignition locked up again. Gary Snoke, the manager was excellent. He listened to the issue, checked under the hood and found the issue, not just a loose connection but still a relatively quick fix. It took him under 5 minutes, he replaced a screw that had barely any thread on it and got me on my way again. He wouldnt take any money, but I will definitely be taking my car there for some other less pressing issues. I appreciated his honesty and would definitely rate my experience as excellent read more

Not worth your time and $$$. Poor reflection on AAA brand. After being towed, battery replaced and other work i did not ask for but agreed to for $1600, the car came back after 5 days in the shop with a strange clinking noise when in reverse mode. In addition, low battery message popped back on. When I returned to shop, I was told to leave car there again and that they were very busy, meaning they would not get to it for few days which is what happened the first time. I requested a discount on original $1600 instead so I coult take it somewhere else since I could not part with the car not knowing when i would get it back. A supervisor said he would not refundd anything and that I needed to leave car with them again. When I refused, he showed me the door asking me to leave in an abusive, dismissive manner. I should mention I'm an 86 year old woman and have never been treated with more disrespect, rudeness and disregard for my well earned frustration with the the shop's poor and incomplete service. You decide for yourself if this is a shop you want to use for your car servicing needs and put up with gruff, rude and disrespectful employees. If I could give them zero stars I would. read more

I've been an AAA Premium Member since 1981 and rely on AAA for my travel and vehicle assistance needs. Recently I brought a classic car into AAA Automotive Repair Center in South Scosstdale on McDowell Rd for an oil change, then later for an assessment of minor car concerns. Firstly, the safeguarding standards in this particular AAA location are fantastic. Never have I felt uneasy with the social distancing and sanitary needs of the store, shop or facilities and team members. As a loyal Premium Member for decades, I expect the very best customer care and genuine trust of my vehicles and travel needs. The experience was, over the top with satisfactory service. Seth Norton, the Service Advisor provided over-the-top care. I highly recommend contacting Seth for automotive repair needs. Seth and his team of highly skilled mechanics have earned my trust and business, from here on out. We all have a choice with automotive centers: I take great pride in my vehicles including classic cars and motorcycles. Thank you AAA, Seth and his team. N C Cooper read more

Never go to Triple AAA 75th Street mechanics! They are worse crooks than the thugs that broke into my car! One star because I can't give zero. My 98 Ford Expedition was vandalized. The driver's side door handle was crow-barred open, the ignition popped out to be hotwired. The average cost for an ignition switch replacement with labor and parts, is between$127. and $260. The door handle is $10. And a video to fix it is 5 minutes long. The AAA 75th Street mechanics got the bill up to over $1200. Calling every 2 or 3 hours and adding $300. to $400. each call. October 1, 8 am I called and talked to Jerry. I explained that the vehicle was not worth very much, and if the cost of the repair was too much, I didn't want to fix the car. The cost was to be the door handle, and the ignition cylider/switch plus labor. He quoted me $340. Which was double what I had looked up. But the vehicle was already there, I was stuck. So I accepted that bid. I asked when it would be done, they said they had to order parts. Same day, 11am a girl from AAA 75th Street mechanic shop called me and told me the bill was now bumped up to $670. and they had accidentally ordered a kit with two door handles for the vehicle. I asked if she could return it, and just get the single handle because the passenger side door was fine. She said the mechanic had already replaced the driver's side, and was in process of replacing the passenger side as we spoke, so they would match. I said no, it's an old beater truck and doesn't need to match, I didn't need to pay the extra time for the mechanic to replace a door handle that wasn't damaged. I asked her to stop him before he replaced the undamaged door handle. She said they would just include the extra handle in the car, since I had to pay for it anyway, and that she would go stop the man from swapping it out. I called another mechanic after this. He thought it was pretty steep in price even for AAA. Same day 3:30pm the other Gerry from the shop called to say the cost was up to above $900. but couldn't explain how or why or what cost more. I asked for explanations, at which point they said it was going to be even higher, and it went up above $1,200 which is more than half of the value of the car. That evening I wrote a complaint to AAA logging in on their website and explaining the situation. Oct. 2 Jerry called, angry that I had contacted AAA. He did go down on the price to over $900. I asked when I could come pick up the vehicle. I showed up when they said, 45 minutes in a Lyft to get there, and they were not ready. They had not called me to let me know it was not ready. They said they would shuttle me home. I had to wait until after closing. The manager gave me a ride home. Three hours of fiasco. A few days later I again took a lyft to get my vehicle. When I got to the AAA 75th Street mechanics, Jerry was not there, but Gerry was. The two rear view mirrors had been removed probably to work on the ignition. I asked if Gerry could find them in the mechanic shop. The mechanic was gone on vacation. He looked for about 30 seconds and said he couldn't find them. That's when I noticed that the passenger side door had been drilled out! As you can see in the image, there is a very clear drill hole, compared to the crowbar hole on the driver side. They denied having done it, even though the girl had told me the mechanic had already started changing it so they would "match". I didn't know he had drilled the lock cylinder out. They didn't bother to tell me. On top of that the handle they put in stopped working immediately. I have to open the back door and reach forward to unlock the front door from the inside. The other handle is dangling. I placed 4 or five different requests in these numbers109939, 109045, to speak to someone about this. AAA never calls me back. It's almost February. This started on the October 1. STAY AWAY FROM THAT PLACE! read more

I'm writing this review as I'm sitting in their office waiting for my oil change to be completed. It's been 1.5 hours by the way, and I'm the only customer here. The manager I presume comes up to me and tells me I need about $1,400 in repair work. Yeah, no thanks. Just because I'm a woman by myself doesn't mean I don't know what you're talking about. Almost all of the things they recommended replaced a few months ago. There was a technician out in the lobby joking around and chatting with other employees (rude and racist comments, by the way). Turns out he was the one who was supposed to be completing my oil change. If you don't want to work, then don't! Simple as that. I shouldn't have to wait this long for a simple oil change. Trust me, I won't be back. read more

When they first opened in 2017, as an AAA member, I received a coupon for an oil change there, so I made an appointment. I appeared to be the only customer there, and the check-in desk had me standing there waiting and waiting and I finally had to ask someone to help me. It took too long to do the oil change and when they were just about finished, the Customer Service rep came to me and said that all my tires were tilting at an angle and needed work. I didn't want to have it worked on at that time. That wasn't mentioned at all in the invoice I received. Later, I went on their "online garage" to check out more info they had put there on my car, and they had listed the wrong car model and I wondered if they even were referring to my car. I changed the information on my "online garage" to the correct information. I went to my regular mechanic, the AAA approved repair facility Marshall's on Indian School Road in Scottsdale, and they said my tires weren't tilting at all and there was nothing wrong with them. I CANNOT RECOMMEND this facility at McDowell near 75th Street, in South Scottsdale. And I won't return. read more

I'm happy to provide a positive update. Gary S., the supervisor of the shop read my review and took the initiative to review the work history of my car and then he called me. Gary said that he knew exactly what was causing the vibration. He said that the timing belt was off by a tooth. Gary said that he wanted to correct the "wrong" that was caused by their shop. So, I brought my car in and Gary was able to correct the issue. The car no longer vibrates and it now runs as if it were brand new. I have nothing but positive remarks about Gary. He was very knowledgeable, professional, and extremely helpful. In this instance, he was my savior. read more

We have been AAA members for only about 2 years and we're so glad this auto repair shop is close to where we live. We feel like we get even more from our membership than just waiting to break down! We have taken 2 of our 3 vehicles there multiple times for various reasons (battery, a/c, travel check of hoses and fluids, etc) and both my husband and I have had consistently great service. This is so refreshing since there is a place just down the street that has been providing consistently terrible service so we are very grateful for this new group. Both times I went in without an appointment toward the end of the day and they were so gracious and willing to not only look at it but fix it on the spot. The mechanics seem to have the same level of customer service spirit as the front desk staff. Super great even when they are super busy! My husband is hard to impress and he recommends them, too! They even have a shuttle service so you don't have to wait in the lobby all day! Check them out! read more