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    Sun Devil Auto

    3.1 (132 reviews)
    Open 7:30 am - 5:00 pm
    Updated 2 weeks ago

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      This is area not correctly repaired
      SR S.

      Terrible experience with this location for auto glass replacement. They were referred by State Farm Agent. Dropped off my vehicle to have windshield replaced. My son picked up vehicle as we were out of town. On his drive home the window began to shake. He made it home and parked in my garage. When we got back in town I called my insurance agent at State Farm. He said he would call Sun Devil. Sun Devil came to my home to mobile replace my windshield. They inspected it and told me that their shop neglected to screw down side mounts. Repairman said their was also a chip in the window. He called his boss who said they will have to charge me for window! I called my agent and he told me I'd have to enter a new claim to pay for window because of chip! I argued with him but to no avail. This place got paid for 2 windshield replacements! Why didn't they just charge them for a chip repair on second windshield then had them replace it since it was their fault?! Because it was their fault and yet my Agent allowed this I will be looking for a new Agent. I am furious because of this I now Ihave an extra claim against my record!! **Update Below** The response from Sun Devil Auto is an outright fabrication, another Red Face moment for them!! First let me say that I actually have a video of my entire interaction with technician when he was at my home. I'm not posting it here until authorized. Details...I was in Alaska when this occurred. I asked my son to do me a favor and have my car serviced and windshield replaced before we returned. Ford serviced my vehicle first then my son scheduled for windshield repair. My son is in S/Scottsdale and my home is near Queen Creek. We chose that Sun Devil shop location because proximity to my son was better. So the "gap" between repair is because I was still in Alaska. I was very upset this happened to my son. Lucky for us my son is such a good driver. It could have been much worse for him and passenger! My son called me right away and I asked him to leave the car in my garage and I would deal with it. We called Sun Devil auto immediately and they said to bring it back in which we told them it was not drivable. So they said they could send tech to our home. We said it would be a while because of scheduling and us being in AK. We called a few times in between when we thought my son could be at our home but it never worked out. My son and I repeatedly told them we'd be out of town and would be for a month. So the car sat in our garage. My sons schedule did not allow him to sit and wait for them at my home and car was not drivable so there it sat in my garage knowing they had agreed I would just call when ready for repair. When we got back we called our insurance company to see if we could have someone else fix it because I didn't trust Sun Devil Auto Bethany Home. We were told they had to fix it since they did the replacement and it would be covered under warranty. I called for mobile Tech to come to my home. When Tech got here I recorded conversation so I could have a record in addition to photos. I had Tech explain what caused the windshield to come apart and he explained which is all on the video. (I can post his why if I need to as it's unbelievable!) We didn't notice the chip until Tech was here. He never offered to repair the chip and why would he when the entire windshield plus moldings were damaged due to the shops incompetence! Also why would he have the moldings and windshield if they didn't already know they were replacing the whole thing. Pretty obvious why. So Tech spoke to his shop, (I did too) apologized and told us the Manager said to enter a new claim. I said I was calling my Agent back who he said had called them. Then speaking with Agent he said since 2nd windshield had a chip a new claim had to be entered. I voiced my disagreement and dissatisfaction with my Agent. Since I had no choice I had it replaced and new claim was entered. My question was if it was only a chip then why didn't they just charge for a chip repair instead of the whole replacement again? It was their fault for doing a terrible job putting in the 1st windshield which caused extensive damage because they forgot screws thus new windshield. The Tech said he had to do what his Boss said. I agreed he did and said I would look into it later. I recently called State Farm claims. They agreed with me. It was fault of Sun Devil Auto and they will not fault me with 2nd claim and subrogate for cost. So I wonder why D.H. of Sun Devil Auto on Bethany Home would fabricate an incorrect story in response to my rating? He needs to own his mistakes and now owes me yet another apology. Maybe he thinks I'm suing, which I had no plan to do that or is he in fear of being dropped by State Farm? I stand by my statement and my 1 star rating for this location! Awaiting Apology...

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      8 years ago

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      Page 4 of 4

      Ask the Community - Sun Devil Auto

      Review Highlights - Sun Devil Auto

      If my mechanic husband or father-in-law are not going to work on my car, it will be the Sun Devil Auto team on Bethany Home Road.

      Mentioned in 11 reviews

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      I looked for a good auto glass shop, my insurance was sending me by default to their competition…read morebut I refused to go, and after reading some horrible reviews, installation issues, horrendous non-existent customer service, there was no way I was taking my car there. Let me start by stating that Tara out of the Provo office was outstanding from the time we had email exchanges to the time I arrived and took care of my car. Not only was she amazing but so where the crew, diligent, professional, courteous and efficient. The reservation, the repair and replacement including calibration was done with expertise and extremely quickly even if my car had all the bells and whistles on it. All I can do honestly is praise the service and work they performed. Their prices were competitive, and best of all you are supporting a small locally owned family business that take huge pride in their work, something you do not see in big box organizations. If you look elsewhere good luck. Would I recommend them, hands down in a heartbeat. They fixed my fully loaded Audi Allroad, and I will be back to see them to get my other car windows tinted. You get service, really people, a great family oriented business and support your local community, what more can you ask for. Thank you Prime Autoglass, I 100% recommended them to everyone. I never post but after my experience I had to share with everyone.

      Called, the owner immediately got my insurance company on a 3 way call, she booked my windshield…read morereplacement, I got $100 cash and a very nice young man (Tony) came and installed my new windshield! I'm just wondering why I got an email from "Safelite Auto Glass" asking me for a review?? Wierd!!

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      I used Yelp to get quotes for replacing the windshield on my 2020 Camry Hybrid with the…read morelane‑departure feature. As the quotes came in, I noticed that several shops warned they couldn't guarantee proper recalibration with an aftermarket windshield. See N Clear, however, offered a very competitive price with a warranty, so I reached out to them directly. They immediately assured me that recalibration would not be an issue. I booked an appointment for the next morning. I received a text 30 minutes before arrival, and the technician showed up right on time. The entire windshield replacement and recalibration were finished in under an hour. When I asked if I could take the car out to test the lane‑departure system -- he handed me the keys without hesitation. Everything worked perfectly. I really appreciate See N Clear's prompt communication, fair pricing, solid warranty, and excellent workmanship. They'll be my go‑to company for any future auto‑glass needs. If you're shopping around, don't hesitate to reach out to them for a quote.

      Mark Sr. came with his son, Mark Jr. which at first I was confused because Mark Sr. doesn't speak,…read morebut once I realized that I was good. No issue there. Service started at 3:50p, wrapped up at literally around 4:15p or so, which was really quick. I gave the guys drinks as its a really hot day. So far so good. If any changes I will update over the next few days. Otherwise responsive, efficient, delivered as expected. Good to go!

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      You know what makes it great? the recommendation to go to the Mexican food place just east of the…read morestore. good food. That came from the tech at the site. ...WOW. The other thing that makes this place awesome Sauce. Friendly and helpful. There was a mix up on the quote. They honored the price of the Mix up.. no matter how I tried to correct it. .. someone else wanted $745 to fix this with a 1 year warranty. They fixed this for below $450. From walking in to walking out.. 10 out of 10. Let you know later if the window last the one year.. I got more business for them. Signed .. Sinbad! (-)

      Had the plastic bracket clip on my 2012 Dodge Ram drivers side rear window break, again! I didn't…read morewant to take my truck to the dealership and have it sit for two weeks until they, ordered the part and decided to fix it. My husband found PWR online and called for a quote. Two minutes later we had an appointment in a few days. They could have repaired the next day but I had prior commitments. Don't be deterred by the area. Building is small with very little parking. Inside is clean and tidy. I was quoted 1.5 or 2 hours for the repair, nope 45 minutes later I was on my way. Wveryone I came in contact within this business was happy. Could I have gotten repaired cheaper? I don't think so, I found it affordable, fast and the work comes with a parts and labor warranty. Definitely recommend their services and will use again if need be.

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      On my way into work I struck a large bird which caused significant damage to the driver's side of…read moremy windshield. I called a couple other glass companies recommended by my insurance that opened early and neither had any appointment's available that day to replace my windshield. I called Magic Windshields because they were close to my work. Magic Windshields opened early so I called them right when they opened. I spoke with Gracie who was very helpful and checked with the installers and manager to make sure they could get my windshield replaced before I left work. I needed to leave work by 2pm at the latest and she made sure it would happen. I was also informed the company was also a recommended shop by my insurance, so that was a nice bonus. Gracie told me they could get it done and come to my work to get it done before 1pm. Cristian, the installer called me about 10 minutes before he arrived and quickly replaced my windshield. I am extremely thankful they were able to help me out so quickly and get me back on the road. The interaction I had with both employees was very pleasant and professional and the install was great.

      Buyer Beware, Magic (not) Windshields uses low quality…read morechinese (Fuyao) glass by default. This cheap quality glass is easily chipped/cracked which might make you a repeat customer and costing more money. Seems like a immoral business model/practice to sell cheap glass that most likely will need repair or replacement soon after installation. Buyer Beware!

      Sun Devil Auto - autorepair - Updated September 2026

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