Buckle up, a long review about why you shouldn't visit this location!!! I chose this location because there was a Cryotherapy and Hydromassage bed. With a $120+ a month membership - you can receive both of these treatments. However, the beds last ten minutes. Therefore, I would need to use the bed two or three times each visit. This was NEVER a problem at this location or any other location. Last month, I was in a flare up that left me unable to walk most days and on bed rest by 1-4pm most days. When arriving at the Hurstbourne location, desperate for pain relief, the salon director told me I couldn't do the cryotherapy or hydromassage twice in a row. I explained that this was never an issue before. Nor is it suitable or supportive of chronic pain relief. Ten minutes once a day just doesn't do the trick. The salon director wasn't receptive or apologetic. This lackluster behavior, terrible customer service, and inconsistent communication between staff wasn't new. Every employee at this location (minus a sweet lady with glasses), doesn't greet you upon entering the building. They will finish their phone call, texting, inappropriate conversation with a client etc. before you are greeted. I have waited ten minutes to be greeted but on average three minutes. Maybe it's just me, but I would never be on ny phone in front of clients, let alone full inappropriate conversations in front of clients! The salon director with long brown hair has had full conversations on her phone lasting five minutes before greeting me. There is another shorter employee with brown medium length hair that has terrible customer skills. Based on the times I would visit, these employees are who would help me out. I could go on about the terrible service and silly new rule set on med spa equipment. However, Google doesn't allow that many characters. And I would visit another location if the cryotherapy was elsewhere. As I refuse to visit a location where it's uncomfortable and staff doesn't take pride in their customer service. This type of treatment is a slap in the face to people paying hard earned money for extensive services. After almost a year at STC, I switched back to my MedSpa. More expensive but worth it to not dread dealing with their customer service and leaving with a negative experience when you go almost daily! As someone with debilitating chronic pain and dis-abilities, the last experience I need or want to go through is humans that don't care about you. Those of us with dis-abilities are already invisible and ignored by society. And to be treated inhumane is not worth ten minute pain relief. read more

Best service and services I have received in a while. Great beds. Super service! They gave me a fresh robe and shoes to wear. So friendly and I have never felt SO relaxed. read more

Horrible management. Went to cancel my membership. She said she didn't . Was charged $109. I went back up there & she was rude & disrespectful. I had to call the corporate office . Took 2 weeks to get refunded read more

If you're coming here to relax or anything along the lines of enjoyment, make sure the employee Tiffany isn't working. This woman talks to clients AND other employees like they are completely incompetent. (Unless you're one of the lucky ones) From her rude and sarcastic facial expressions to her nasty tone, she is thee most unprofessional person I have seen work there. I feel so bad for anyone who has to work with her. read more

Horrible customer service particularly from Tiffany. Rude and condescending every time we've attempted to receive a service here. The last straw was arriving ten minutes before close but being refused service because they shut everything down already! Well, if you're still open, provide service! What an awful way to run a business. read more

I went to the sun tan city in hurstbourne and the employee, Tiffany, was extremely rude and unhelpful. She didn't take me and my friend for a spray tan saying there were multiple people were in line when there was 1 person waiting for a spray and and they didn't close for another 20 minutes. She escalated and got angrier and basically kicked me and my friends out the door. read more

My favorite location to go to! They have many beds and now all of these spa additions are great !!! The staff knows me by name!

Got an awesome deal...for 24 bucks plus tax, u get to use all 4 beds plus get a spray tan. The most expensive bed was $34, so youre saving a lot. That bed turns you 4-5 shades darker. They also have one w/bulbs and lamps all over, even for shoulders! And it mists you w/scented water and talks to u. The three people working were really friendly too! read more

Sun Tan City - Spray Tanning Near Me - Louisville, Kentucky

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Very very nice staff. I haven't been to a tanning bed in years and I really appreciated all the help in getting me re-acclimated

I am so EXCITED I actually signed up for 1 year spray tan but after 7 months I had to freeze because I was going out of town for a medical treatment didn't know how long I would be gone.I just signed up again for 1 year and going to get spray tanned later this evening can not wait. The manager here is so nice and friendly GREAT ATOMSPHERE you can tell everyone who works here likes working with her and for this GREAT COMPANY.All the employees are so NICE and POLIETE and extremely helpful with my needs and questions..Thank you to everyone who works here.. read more

Terrible customer service. Treated us horribly because we are teenagers! So unbelievably rude and inconsiderate. They told us they didn't have time to give us spray tans when it was 10:30 and they close at 11 and also while another older customer had just gone in the tanning bed. Absolutely ridiculous and honestly embarrassing for this company. DON'T GO HERE!!!! SO RUDE!!! read more

Very aggravated with the business practices of this company. I came in to sign up for a ONE MONTH ONLY non renewing membership in June. I specifically reiterated multiple times when signing up that I only wanted One month (non renewing) and was reassured this would be the case by the associate at the desk multiple times. Imagine my surprise when I find out two months later that an additional two months has been taken out. I spoke with customer service on multiple occasions (and literally had to track them down a week later to get a response) and was essentially told I am out of luck for a refund because I signed a contract (which I had neither read or been read to). I may be able to get a gift card for my balance which will essentially be useless because I do not plan on ever returning. Very disappointed with this company and it's poor customer service practices. read more

I am very dissatisfied with this location. I drove 20+ miles to get a spray tan the night before leaving for a trip. It closes at 11, an hour later than most locations, so I made the trip. I arrived 10 minutes prior to 11 and the door was open. I went in and the employee told me I couldn't even get a spray tan because they had already shut down the machines. I pleaded that I had just drove 20 miles and they are technically still open so they couldn't do that. She said it was too late EVEN THOUGH I WALKED THROUGH THE FRONT DOOR. Don't have later hours to accommodate to people who work late if you aren't going to stick by that. I work retail and I know that as a supervisor I'm not allowed to shut the doors/ refuse service to anyone until the time the store is supposed to close. I get you want to get out but you cannot refuse someone a service during hours of operation. read more

Don't go to suntan city. Terrible customer service. They don't tell you the details of the contract you sign. They don't tell you they didn't actually hold your account. Then when I'm charged another month they all of a sudden Jane the details. Beside the crooked 1/2 truths they can't seem to remember who's in line and I've been passed over for someone who came in after me. Management is terrible. I will never give them another dime. read more

Don't use sun tan city big rip off I used the service for 7 visits and it has cost 4 hundred dollars went to get a base tan for Florida and they keep taking money out my checking account even though I don't want to tan anymore don't give them your information to your account they will keep taking money out I've paid for two months that I haven't even went there to use they won't get a payment next month though cause I will go to the bank and have this stopped Monday morning read more

I gave them one star because I went to pay for one month to tan, when that month was over I wanted to freeze my account for the next month. I had been asking the week before the month ended to freeze it and they all said just do it at the end of the month on your last visit. So I'm thinking I can freeze it no problem. Well I went to tan for my last time before freezing it and I went to freeze it and the woman said I couldn't freeze it or cancel it. She did say I could hold it and it wouldn't charge me for next month and I could come back whenever and tan. Well the next day it charged me $32.99!!! So I called them and the lady was just none sympathetic giving me no options on getting my money back. She just said I couldn't get it back at all. So later I went to the store and they had said I signed a contract at the beginning that said I'd automatically pay for another month before freezing and cancelling. When I signed up, they didn't go over those details. It seemed like they knew a lot about my situation after knowing there was nothing that I could do about it now. read more