Spray tan that not only went on uneven, but many spots were very inconsistent. The parts that did…read moreactually get tanned, lasted not even 24 hours. My daughter requested a refund and was told moisture and PH levels and hormones are factors. Other establishments' spray tans didn't turn out like this. She was offered a complimentary spray tan and was denied a refund. Unacceptable. 5/18/26 update: Update they wrote they want to speak with us about our unacceptable service at their business , yet never reached out after asking us to provide a phone number...buyer beware!

My girls wanted to get a spray tan for Prom. I went in there to inquire on what I had to do. The…read moremanager told me that it was $35.00 per session or if I wanted to pay $50 to a month. So, I opted for the $50 for a month. She told me all the wrong information. It is $80 per month. Do not go there they rip you off. Worse customer service. The manger gives wrong information.

I had a year membership Very clean…read moreNice front staff. I was happy with my bed The ultra for 10 min lay down- Never looked golden Well worth it

I went in January 2020, hadn't been there for a year b/c of some medication I was on. I said I…read morehadn't been there in a long time but I should still have some sessions left. The person at the counter looked up my name and said you had 3 but they expired last week. If you would've come in last week you could've used them. I said really, okay, well I am not going to buy a new package since I just lost 3 sessions that I paid for. I left and went home and looked at the FAQ and it says packages never expire. I then emailed them and no response or phone call. Below is directly from their website. Do my sessions / packages ever expire? There are no time dates or expiry dates on packages or sessions purchased. They are there until you use them. A little customer service goes a long way. I bought 5 sessions, 3 expired. Do you think I will be back and how many people do you think I've told this story too? I've been going there since 2004, will find a new place.

They are so respectful and they actually care about you as a person, not as a dollar sign. They are…read morethe reason I wanted to work for them. the staff is ALWAYS there to help you for ALL your tanning needs! I learned a lot just by asking questions as I was going there to tan, and I was NEVER judged for "stupid" questions! if anyone wants to tan but don't know much about it, I honestly would recommend coming here. Your feel like a family coming to tan and relax.

Pura Machine is outdated and leaves drips! Rob V is confident his sunless tanning works but see…read morephoto for yourself! Rob, you could have easily refunded my money but your ego got in the way.

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. This was my first visit to this salon, and I came because I researched reviews and was excited to get a few services, which I never do for myself. All services were booked through Polished Salon on Phorest. I specifically asked for callus removal before and during my pedicure on my first visit, the young girl who did my pedicure replied " oh yeah! definitely! we've got an hour an a half!" but it was not provided. Instead, I was told to come back the following week, and they ended up doing an entire keratin treatment to remove my calluses. When I asked the front desk staff why the callus removal treatment was not performed during my first visit, the front desk staff replied, "I don't know." I booked a brow lamination service expecting professional results and clear communication, but the service did not turn out as expected. After my appointment, I noticed issues with the lamination and returned to the salon several times in an effort to have it corrected. Throughout the follow-up process, communication was very frustrating. The technician was difficult to reach, and when I contacted the salon with my questions and concerns, I was told she operates as her own separate business and that they could not help with concerns related to her work or clients. Since I booked through the salon, it was disappointing to feel that no one was willing to take responsibility for helping resolve the issue. The experience quickly became overwhelming as this was my FIFTH time back within one week, I was given answers such as "I don't know," and I felt the front desk had essentially told me I was on my own. I specifically asked the front desk staff to help me and provide answers; I never demanded a refund. I also apologized to everyone in the waiting area as I began to have a panic attack. I was sobbing so hard I could barely catch my breath. Another customer at the salon kindly stayed with me outside for about 30 minutes until I calmed down. I also reached out to the salon owner to share my concerns, but instead of feeling heard, I was described as causing a "commotion" and "aggressive," which was hurtful given how respectfully I had tried to address the situation. The technician did eventually refund the cost of the eyebrow service, but only after offering to redo my lamination for the 3rd time in one week (not healthy or safe) multiple return visits and a significant amount of time and effort on my part. During my last visit, she said she had "done a lot of work" on me and explained that my brow lamination was more of a "straightening" of my brow hair. My brows are naturally straight, so this would not have been necessary. I wish that had been discussed before the service or at my first follow-up, not after five visits. If my brows were not a good candidate or the results were expected to be limited, I should have been told upfront. While I appreciate the refund, it did not make up for the repeated trips, poor communication, and emotional distress. Based on my experience, I cannot recommend this business, and I hope my review helps others make an informed decision before booking.

I am extremely disappointed with my experience. I paid for $700 Botox services and did not receive…read morethe promised results. After noticing the lack of effectiveness, I contacted the business multiple times to address the issue and seek a resolution.(called at 5, days at 10 days and then seen at 14 days) At 14 days I was given 5 units and paid for 4 more units. Despite making several good-faith attempts--including returning for follow-up visits--the customer service was poor and dismissive. My concerns were not taken seriously, and I was ultimately refused any corrective treatment, refund, or reasonable explanation. The response was " You are full of drama and do you want my lawyers phone number?" $700 for Botox is a good amount of money to not have satisfactory results. Botox is a medical aesthetic service that requires accountability and professionalism. Unfortunately, this business failed in both treatment results and customer care. I would not recommend their services to anyone expecting ethical practices, proper follow-up, or responsibility for outcomes.

I am extremely upset about the new spray tan machine. Everyone is great but the spray tan machine…read moreis, in my opinion, is worse than the older machine we had. I pay roughly $160 a month which includes the light stim and sauna but I go there more for the spray tanning. A lot of people go to this store so why aren't we able to get a better machine that covers you totally. Please make modifications or I just may have to cancel all of the services.

Unfortunately, they are often closed during business hours. If you need to have reduced hours…read morethrough due to staffing post reduced hours. It's not that hard. But when no one can predict when they can, or can't use the service that they pay for it's unacceptable The salon clearly needs management that will show up. Today was the fourth time this month that the salon has been closed when I've tried to go between 5 and 6 PM. Unacceptable. On a positive note, when you do get in the beds are always clean, bulbs are strong and give a great tan. I will be canceling my membership and trying one of the five star salons.