Last year they were 15 minutes late picking us up for transport to airport. Much anxiety since…read morethey use an answering machine. This year they didn't show causing us to miss our fight. Have used for years but can't depend on them !

Booked by calling pretty late the night before for an 8:15am ride from the Kentwood Lodge in…read moreKetchum to Friedman Airport for two people. Guy on the phone was polite and knowledgeable and helped make sure we scheduled enough time to catch our flight. Driver Tony rolled in on time the next morning as planned and got us to the airport without any problems.

I searched around for a car service from Boise Airport to Ketchum. After many phone calls I was…read morelucky enough to speak to Lisa at Miller's. I set up the ride with ease at a good price. Zack, our driver met us as scheduled holding a sign with my name on it so we could easily spot him. He wasted no time and got us on the road. I want to thank Lisa for her help scheduling the ride and a special Thank You to Zack for being so personable and getting us to our destination safe and sound. I would highly recommend Miller's Limo to anyone looking for a car service and a great experience. Vince Groome

Excellent communication, very accommodating to travel changes, and much cheaper than other resorts…read moreI've been to. Clay was a great driver and offered suggestions on where to go and what runs to hit on the mountain. He even drove us through town before dropping us off to show us where to go. I'd highly recommend using this company!

"Stranded at 3AM with Dead Phones & Broken Toilets - Absolute Disgrace"…read more Salt Lake Express completely failed my family. They did not take my son and granddaughter to their final destination in Layton Utah, which we had paid for them to do. Instead, they dumped them at Salt Lake International Airport at 3:00 a.m. and told them they would have to wait until 8:30 a.m. to catch another bus. They offered them nothing -- just dumped them with dead phones and no way to get home as paid for. Their phones died because the bus has zero charging ports. They had to hunt for a plug in the airport just to call for a 3 a.m. rescue. To make it worse, the restrooms on the bus didn't work on the trip down or the trip back 10 days later. When I complained, they responded with the exact same generic, copy-paste apology they send to every unhappy customer. They do nothing more than recycle the same empty phrases -- no real accountability, no meaningful resolution. Just a tiny $40 refund and a useless $50 coupon. No taxi, no Uber, they offered nothing to them. Nothing. They just left them there. In my opinion, this company does not stand behind its service. Do yourself a favor and take any other option. Never again.

There aren't many options to get from Twin Falls to the Boise airport Salt Lake Express had several…read moreruns a day so it seemed like it should be a professionally run operation. Not so much. So I arrived at the loading location 10 minutes early. The van was there with doors open and several passengers inside. I took a seat. A few minutes later the driver shows up. He looks in the van and then looks around the parking area. Then he says, "we're missing a passenger, did anybody get on here?" Yeah! So we take off. It is like 90 degrees. There is no AC. Really? So off we go. Driving along at a pretty good clip and I see the driver unwrapping his Subway sandwich that he apparently bought when he left the shuttle in TF. He's got two hands on the sandwich and no hands on the wheel!!! Look, I've probably done the same thing once or twice but never when rolling down the hyway with 11 paying customers with me! I'm writing this while enroute. If I never post again, you know we didn't make it!

Girlfriend's flight was delayed 10 minutes coming into Boise due to weather. Called and let the…read moremanager know what the situation was in advance. Regardless, they did not hold the shuttle an extra 10 minutes and left my girlfriend stranded in Boise. I had to drive down from Sun Valley to pick her up in the middle of the night because she was not comfortable driving in a snow storm. COMPLETE DISASTER!!! After all that, the company also refused a refund. I'm guessing 99% of the company's business comes directly from airline travellers. To me, this is similar to if your flight was delayed 10 minutes and your connecting flight just abandoned you at the airport. Absolutely unexcusable. Shame on them for running such a poor business. I have also heard from people that weren't abandoned at the airport that that the busses are FREEZING cold in the winter and completely miserable 3 hour journey. I am going to be travelling to Sun Valley every year for the next 30 years (hopefully) and I will recommend every person I come accross to avoid this disaster on wheels.

Watch out for these folks. They charge $69 each way per person to get from Boise to Sun Valley and…read morethey will not refund your money even if your airline schedule changes. I made reservations with this company for late January 2015 in September. My United flight was scheduled to arrive at 3:04 pm and the bus leaves at 3:30 pm. It was impossible for me to arrive any earlier from where I live on the East Coast. Wouldn't you know it, a week after I make all reservations, United notifies me that the flight will now arrive at 3:50. I notify Sun Valley Express and this unethical company will keep my $138 dollars. I understand that they may not want to refund money if a customer changes their mind, but this was beyond my control. This is my first trip to Sun Valley and if I ever return, this experience will color my memories. I doubt if I'll be able to return within a year to use that bus ticket but any future trips I'll arrange for a one-way car rental for about $30. I know I can count on the car rental companies unlike Sun Valley Express, a company that puts its own considerations ahead of its customers. Here is an update. Once I informed the company of my Yelp review here is their reply. I will note that their website is clear that no refunds will be made and unused tickets can be used up to a year after purchase. It seems however that based on their reply to me they may allow a customer to redeem their ticket after a year passes. Will it be available to me after two years? Three? There is no guarantee of this. In addition, watch out.... If you complain on social media they will refuse to serve you ... After they have met their original obligation, of course. Here is their reply: Hi Karen, It's a shame that you did not write this accurately and truthfully with full facts. I have noted this in your account. As stated before, you tickets are available for your future use. We honor our agreements. Other than the use of those paid tickets, we will refuse to do business with you in the future.