liars thieves and scammers. i opened an account here as a small business. from my first rental i have had nothing but issues with this company. i first requested a skidsteer about 2-3 months ago and instead of getting the machine i requested which was to be a track unit i got sent a tire unit which has hard surface tires on it not even off road tires. when brought to the store managers attention he said i don't know what the f*** i am talking about that those tires are for all terrain even though i showed him the specs for the tires online that showed that they were designed and spec for hard surface only not meant for dirt or mud like i was working in then i had them send me a track unit after hours of arguing with them.
now i just did a job in blackwood nj where i had 2 machines brought out for. the first machine they brought out a track hoe excavator. this machine kept throwing the track and showed up with no door on the cab. then the backhoe they sent me showed up 4 hours late and could not lift its own bucket. i called them they sent out a tech to look at it and said it never should have come out cause it has a blown hydraulic pump. then they made me with my full crew sit around for 6 hours with everyone on the clock while they tried to figure out what to do. i finally sent everyone home. the next day they switched out the backhoe with another one that was broke as well. yet again i sat around all day with a crew waiting for a replacement. finally they sent me out a working machine and said they were not going to charge me for the rental and discount the other rentals that i had to compensate me for all the money i lost on this job. because of them i had 2 other jobs cancel on me one job for $3500 and another for $1500 plu the cost of 4 labors @$18 an hour and 2 operators @ $26 an hour @ 14 hours in total. ok thought they where going to be honorable and keep there word. but nope not only did they not credit me anything they charged me for 4 service calls @ $450 each and sent me a $9000.00 bill for the rentals and service calls. i think this store needs a manager who does what he says and techs who know how to check equipment before it goes out the door to a company. no one likes to lose money but this company cont m thousands of dollars and they should make it right but instead they try to screw me even more.
i recommend to everyone to avoid this store at all cost hell avoid sunbelt at all cost. read more