I had a really excellent experience with Eastside Auto Care. My check engine light came on a few…read moreweeks ago, but I procrastinated making an appointment. Then my car started leaking a small quantity of oil - maybe 2 or 3 tablespoons. So I decided it was urgent enough, I looked on Yelp, and I chose Eastside Auto Care based on the positive reviews. I called to make an appointment to drop it off on a Thursday afternoon so that they could diagnose the check engine light and the leaking oil on Friday. They said that they would give me a call back between 9-10 AM on Friday. At around 11:30 AM, I called because I hadn't heard anything, and they apologized because they were really busy. No problem with me - I appreciated the apology! They diagnosed the check engine light as a faulty oxygen sensor, said that I needed an oil change rather urgently, and recommended a number of other repairs that I agreed that I needed but wanted to postpone, as I'm in the process of buying a new car. I authorized the oxygen sensor and the oil change. I received another call a few minutes later, apologizing for an error on the quote, and it would be about $20 more than they had originally quoted me. Again, that was totally fine with me because they were apologetic and upfront about it. I told them that if they couldn't finish it by Friday afternoon, it was fine to keep it until Monday. At about 3:30 PM, I called to check on the status of the car and they said that it would be ready Monday morning. Today (Monday), I received a call at about 8:30 AM that my car was ready. I picked it up and I was pleasantly surprised to find out that the total was $200 less than the estimate. They double-checked to make sure that they had done the bill correctly, and they had. They also gave me a discount because of the original error in the quote and for being referred by looking at Yelp reviews. What I would like to highlight in my review are that a few things happened that would normally be an indication of poor customer service - not calling when they said that they would, getting the quote wrong initially and having to revise upward - but because Eastside Auto Care was so courteous and apologetic, I didn't mind at all, and it did not lower my opinion of them. Everybody makes mistakes, and all that we can do when we make mistakes is to own up to them and apologize. I look forward to taking my new car to Eastside Auto Care in the near future!

This is a criminal enterprise. I previously left a positive review based on the quality brake work…read moreperformed by the PREVIOUS ownership. I came to them in 2021, not knowing about the ownership change and happy with previous work because my car losing engine power then turning off for no reason. Turning it back on would fix thr problem for 20 minutes then it would repeat These guys charged me nearly $700 dollars to "replace sensors" and didn't keep the parts they allegedly removed even when I specifically asked them to. Less than a month later the same problem happened on the highway ans the car turned off completely and I needed hundreds to tow it and at that point I had to pay $2k for a new alternator! They refused to return my money. Even worse, when they did their "repairs", they lazily put all the car panels in my back seat rather than under the hood where they belong. Not only completely dishonest work but absolutely sloppy and lazy too.