I had a really excellent experience with Eastside Auto Care. My check engine light came on a few weeks ago, but I procrastinated making an appointment. Then my car started leaking a small quantity of oil - maybe 2 or 3 tablespoons. So I decided it was urgent enough, I looked on Yelp, and I chose Eastside Auto Care based on the positive reviews. I called to make an appointment to drop it off on a Thursday afternoon so that they could diagnose the check engine light and the leaking oil on Friday. They said that they would give me a call back between 9-10 AM on Friday. At around 11:30 AM, I called because I hadn't heard anything, and they apologized because they were really busy. No problem with me - I appreciated the apology! They diagnosed the check engine light as a faulty oxygen sensor, said that I needed an oil change rather urgently, and recommended a number of other repairs that I agreed that I needed but wanted to postpone, as I'm in the process of buying a new car. I authorized the oxygen sensor and the oil change. I received another call a few minutes later, apologizing for an error on the quote, and it would be about $20 more than they had originally quoted me. Again, that was totally fine with me because they were apologetic and upfront about it. I told them that if they couldn't finish it by Friday afternoon, it was fine to keep it until Monday. At about 3:30 PM, I called to check on the status of the car and they said that it would be ready Monday morning. Today (Monday), I received a call at about 8:30 AM that my car was ready. I picked it up and I was pleasantly surprised to find out that the total was $200 less than the estimate. They double-checked to make sure that they had done the bill correctly, and they had. They also gave me a discount because of the original error in the quote and for being referred by looking at Yelp reviews. What I would like to highlight in my review are that a few things happened that would normally be an indication of poor customer service - not calling when they said that they would, getting the quote wrong initially and having to revise upward - but because Eastside Auto Care was so courteous and apologetic, I didn't mind at all, and it did not lower my opinion of them. Everybody makes mistakes, and all that we can do when we make mistakes is to own up to them and apologize. I look forward to taking my new car to Eastside Auto Care in the near future! read more

This is a criminal enterprise. I previously left a positive review based on the quality brake work performed by the PREVIOUS ownership. I came to them in 2021, not knowing about the ownership change and happy with previous work because my car losing engine power then turning off for no reason. Turning it back on would fix thr problem for 20 minutes then it would repeat These guys charged me nearly $700 dollars to "replace sensors" and didn't keep the parts they allegedly removed even when I specifically asked them to. Less than a month later the same problem happened on the highway ans the car turned off completely and I needed hundreds to tow it and at that point I had to pay $2k for a new alternator! They refused to return my money. Even worse, when they did their "repairs", they lazily put all the car panels in my back seat rather than under the hood where they belong. Not only completely dishonest work but absolutely sloppy and lazy too. read more

Got routine maintenance done here a few months ago. I tried this place out because of the overall positive Yelp reviews and option to book online. My experience with Eastside Auto Care was an absolutely dismal experience that ruined my day. Please try anywhere else in the Eastside if you're not looking to be disgustingly overcharged with pricing practices that completely lack transparency. Made an appointment to drop off my car at 8 am. Arrived on the dot and handed the keys over to Chi. Was told upfront by Chi that it'd take 2-3 hours and need to take a look to get the exact charge price. I bus to work. A few hours later I receive a call from the front desk notifying me that it's take longer because Chi is waiting on a new part to arrive. Then they tell me my car is ready for pickup. I take the 40 minute bus bus ride over and the front desk attendant tells me they actually need a couple hours more for the part to arrive. Another customer waiting by the front desk tells me how the front desk told them a 40 minute estimate that turned into 2 hours wait and counting. Chi shows me the part he's planning to replace and tells me it'll be around $230 total. I go back to the waiting room and nap on the chair due to exhaustion and frustration with his situation. At about 3 pm my car is ready and as I'm preparing to pay the $230 the front desk asked of me, the front desk attendant checks the fee amount with Chi and the the front desk attendant relays to me that the fee has become some $340. I ask them for a breakdown of the price, and they go back to consult Chi. They come back saying the fee includes the charge part and hourly labor rate. At this point I just wanted to leave and get back to work so I paid the amount. I ask him where the key is and he says it should be in the car. I get into my car and find no key. I head back and it turns out they had the key in their collection. They definitely got the best of me by getting me to pay the magically hiked up service fee and playing with my exhausted patience. read more

Honest, dependable and thorough. I drive a used car thats 20 yrs old and always needing repairs. Check engine light was blinking so I brought it to Chi and he repaired the source of most of my car troubles. I'd taken this car to mechanics who gave me quick fixes and overlooked underlying causes. Chi was thorough and my car runs better now than it has since I got it . Great customer service and trustworthy. read more

I've been to Eastside Auto for several repairs. They won't upsell you services that you won't need. They've been great at giving me accurate repair quotes and letting me know any areas of concern. Eastside has always treated me fair. They are my preferred shop for servicing my GM. read more

They have serviced our cars 2x now and always had a great experience. Asking for quotes for any service was very easy. Their mechanics are very professional and would explain to me about the repair to be done and also after care if needed. They always follow up on how the car is after they serviced it. They were also always on time to finish the service and will inform you promptly. I felt safe and confident that they will always deliver great service. Definitely my go to shop now. Thank you Bobby/Chi :) read more

I had work done on my car for an engine light, they replaced a part, the part failed 2 times within 30 miles of driving. They said they would fix it with an OEM part, after having my car for over 2 weeks I asked them for a recipe to confirm the part's authenticity, they refused to show me a receipt, an invoice or any other proof. The owner also became very defensive and told me he wouldn't ask to see my company records. It was a very bad experience working with them. They also washed my car without permission and knocked loose a roof seal. Do NOT take your car to Eastside Auto Care. (This is an update to my review, they called me today to tell me they they had removed from employment the "Owner" who was difficult to work with.) I still do not trust them as I have heard three different stories about my car, and they are now telling me the fellow who said he was owner was not owner and only worked there for 3 months. I have raised my review form 1 star to 2 based on the follow up.) read more

I am so happy to have found Eastside auto care. I've been going to them for a couple years, and have always had great results. Erik, and Che are so helpful, friendly, and kind. I really appreciate all their hard work, and excellent customer service. They go above & beyond to make sure my car is running properly, and safe for me to drive. I would highly recommend them to anyone needing an honest mechanic. You will be very pleased. read more

Eastside Auto Care Inc. Great group of guys, "Saren, Eric, and Austin. Professional, knowledgeable and easy to deal with. I felt comfortable having them work on my 1965 Malibu SS. Highly recommended! read more

Quality service with fair price. Thanks Bobby and his crew!

Eastside Auto Care in Redmond Wa. Great job. Mechanical knowledge/ability are excellent. Communications and customer interface is excellent. My 1999 Chrysler Concord LHS Repairs: timeing belt, alternator, hoses, transmission cooler, battery, belts, water pump, all belt tensioners. read more

Avoid this shop at all costs. Apparently this shop just recently changed ownership and the new owner is using the old owners rep to get work in his door. He stated he repaired my transmission without ever having to send it out to an actual transmission shop and claimed i had some great warranty, only to find out through the warranty company that no - there is no warranty through them. cut to a few weeks later and i had to take my car to a different shop who found that Eastside lied about every piece of work they claimed they did and my transmission was in need of a FULL replacement. If you choose to trust this shop, Bobby/Chi will be more than happy to rip you off and shake your hand while doing it. read more

This place used to be very reasonable and ethical. Now it is just another shop looking to gouge customers. Want a diagnostic? That will be $125, $167 if it for emissions- and no, that won't be applied towards the work you need done. I won't be going back ever again. read more

I'm always a little hesitant when I find a business with straight 5-stars on Yelp. Usually that means they've got a lot of "friends" out there, or they're good at working the internet. In the case of Eastside Auto Care - it's because they're a bunch of good guys that do a solid job. I've been here twice now - first time my car was having issues idling (my RPMs were dropping far below normal causing my near-stalls). Brought it to these guys, they figured out what was causing the issue and fixed it up pretty quick a reasonable price. They explained everything to me, and didn't even try to upsell me on anything. I asked about other parts of my car since it's a little old and they could confidently tell me how my car was performing and offer guidance. This is pretty much exactly what I want from an autoshop and they nailed it. Second time I brought my car in with a clutch/transmission issue (rough first gear). These cars took it in, took a day to inspect it, and told me it was an issue in my transmission that they couldn't fix. I didn't know where to bring my car, but these guys went out of their way to help me find a good transmission shop. Really appreciate this extra effort. Took my car to the trans shop and Eastside Auto Care didn't charge me a cent for the diagnosis and recommendation. Nice gesture. Shows that these guys are popular enough with real fixes that they don't need to nickle/dime everyone for some change. They've definitely got my business for anything that happens to my car in the future. read more

WHY did this place come up under "cheap oil change????" I just needed an oil change, tires filled and wipers swapped. Very basic. I can get this done at Jiffy Lube for $30 but there isn't a local place. This guy quoted me over $100???? ARE YOU OUT OF YOUR MIND? I know that we are expected to pay a surcharge for living in the Redmond area, but some of us aren't that stupid. PASS. Please visit the Jiffy Lube by Ikea (see review) OR, even better, the Les Schwab, Redmond (see review) instead! read more

Very pricey, I think - for the work. 2006 Hyundai Elantra - and the work was oil and filter change, replaced one headlight, one tailight, and one license plate bulb. After parts and LABOR I was charged a grand total of $175.52. I will say, replacing the headlight on this model car isn't easy (or I'd have done it myself) but still, it was only one headlight. I'm no car expert but $175 for 3 lights and oil & filter seems insanely steep. They were going to charge me $195 actually - but when I balked at the price, the discounted it down to $175. I've never had a mechanic simply drop their price like that - which leads me to believe they over price (obviously?). read more

Joe was amazing and the mechanic whom worked on my car is very good at what he does. I brought my bmw 328 xdrive in with a check engine light on and within the first 30 minutes a diagnostic was made and parts ordered and sent immediately to the shop. Within 3 hours all in the same day my car was back to " like new" and I couldn't be more pleased. Definitely give these guys a shot. Thanks again Eastside Auto Care ! read more

Thank you, Fellow Yelpers. You have found me a trustworthy, straightforward, honest, and caring auto shop! I know it is hard to believe I am using these adjectives to describe an "auto shop". During my initial phone call to Eastside Auto Care, Dave asked me to bring in my car so that he could take a quick look (to make sure I was not driving a catastrophic nightmare). Upon taking a look at my front brakes, he assured me I had 2 more weeks. Then, I scheduled an appointment for the following week, wondering what else might be wrong with my car. Fast forward to my appointment day; I dropped my car off around 8:30am, asked Dave to inspect my car for any other potential issue, and was picked up by my friend (because they do not offer shuttle services). In 1 hour or so, Dave called me as promised and told me he could not find anything majorly wrong with my car. He did not make any even slightest attempt to scare-talk or upsale whatever kind of BS some sketchy mechanics would come up with. He did suggest only one other service, which was like $40 with a coupon he also tagged on. He said my car should be ready by 2, but he'd call again to confirm after a quality assurance check. My old but reliable RAV4 was done by 1:30, and there was no surprise or error there. This was such a painless, efficient, and anticlimactic experience ever! Thank you, Dave and his team of mechanics. You guys are really amazing! read more

This place is the real deal. You won't find anything fancy about this place. But what you will find is friendly, fast and affordable. I was overdue for my scheduled 60k maintenance on my Jeep Liberty (by about 17k). I knew this would cost over $500 at the dealer, so I gave Eastside Auto Care a call. He quoted me a price (about $100 less than I expected). I got my car back the same day (about 2pm) and for less money than he quoted me. If you're looking for a fancy place with shuttle service and all that, then this probably isn't for you. But if you want good, honest, affordable car repairs, this is the place. read more

Fantastic service, skilled mechanics. By far the best experience I have had at an auto repair shop. One of the best service business experiences I've had, actually. Someone in a previous review mentioned that Dave was "The Car Whisperer" - I have to agree. He's come up with solutions to some pretty strange problems that leave you thinking, "Wow, I never would have guessed that would have fixed it!" Dave and Bill know car systems very well. They always check first and give you an honest assessment of the problem. When it's not a big fix, they tell you. When it's big, they explain it in detail and work really hard to get the parts at a reasonable price. They work as hard as they can to get you back on the road quickly. Work we have had them do has never had to be redone. read more

I was recommended here by a coworker who had only great things to say so I gave it a shot with our cars. We had both of our 10yr old cars checked out here -- the price was well under half of what a GM dealership was going to charge us for the same thing. He was straight forward with the findings and in the case of my wife's car was gave us the full diagnosis, even though it wasn't the best result. I'll be coming here from now on - very happy customer. read more

This auto shop is amazing came in for an oil change and they did a inspection of my car also let me come back and look what was broken in my car which most places never do. They definitely try to give you the best bang for your buck and aren't over priced like everywhere else. And amazing customer service! read more

Great group of people!! I have a 2011 Ford Escape. I took my car into the Ford dealership for its 40k mile tune up, to replace the condenser which had a hole in it, and was also going to ask them to check the transmission as I noticed my (automatic) car shifting a bit abruptly. Needless to say, that all day venture was a disaster and I left with an oil change. SO I went to Eastside Auto. They called me after dropping the car off to let me know that indeed it was my condenser that needed to be replaced and nothing more. They also noticed my transmission needed to be services and wanted to replace the fluid (which the dealer didn't even mention), and oh, the quote to do EVERYTHING (which included labor and recharging the AC) was $200+ cheaper than the dealer. And they would get it all done. Today. Way before closing time. And did I mention they offer Prime discount? So yes- we have found our new "car place." Hubby is taking his Challenger in to them next. Thank you gentlemen!! read more

Bill (the owner) is awesome. A review for these guys is overdue.. I used them about 3 years ago with an old Civic beater that I had and they were very reasonable. fast forward to today... unfortunately these guys couldn't resolve the issue with my car this time as it looks like the computer fried itself, so it's on a truck off to the dealer, but these guys did a great job in diagnosing the issue and they charged a very reasonable and modest fee for the time they spent on the car. I had the car dropped off directly to them and the key dropped in their after-hours box, when they arrived in the morning they immediately took a look and called with their findings, they took credit card over the phone for payment, and coordinated for the follow up truck to haul it off to a dealer. basically Bill handled everything with a few phone calls so I didn't loose even 5 minutes out of my day to deal with my breakdown. highly recommended and will continue to use them when the need arises. read more

I was so impressed with this place and the customer service. Dead car on the lest leg of my road trip. Guy on the phone, (sorry I've forgotten it was over a month ago) helped me significantly. Car broke down, last minute and I needed to be on the road the day of. Eastside took care of me it was a simple fix (battery) but they checked my entire car to be sure I'd be safe to make it back to So. Cal. So kind and really went out of their way to get my car in and back out on the road. The exceptional customer service from "said angel" at the desk really stood out. Thank you!!!!! read more

These guys are great. Been using them for years on a couple of different cars. Good service, reasonable prices, and I think they do good mechanical work. read more

I'm glad I found this place! They treated my car with great care. What I loved the most was that they didn't bother to nickel and dime me. Most shops in the area like Autosys overcharge but not this shop. I didn't feel like Eastside Auto Care was scamming me. Not only does this shop have highly skilled mechanics, use quality parts ,but above all they have integrity. I'll be making this shop my #1 go-to auto repair shop. read more

We have been going here now for a few years and for both business and personel vehicles! They ALWAYS do right by us. It is so refreshing to know your not going to get ripped off and that someone is actually out there to help take care of your car so you can get from point a to point b! Thanks!!!! read more

Why 5 stars? I had used this shop a couple times before for minor things like oil changes, tune-ups et cetera. I happened to be about 5 blocks away when my battery light illuminated. I popped into an auto parts store thinking it would be a battery. They diagnosed it as a bad alternator. I drove to Eastside Auto Care, explained that my job, my work, was very car dependent; That I'd probably have to rent a vehicle while I queued. I then braced myself for the quote. [opening sound from Pink Floyd's "Money"] I was more then mildly surprised when it came back very reasonable even compared to other private shops. As compared to the dealer it was just pennies on the dollar! Further, they agreed to have it fixed by 5:00pm the following afternoon. At 3:30PM the next day it was ready. But... The first words out of the attendant's mouth was "Did you realize the amount of labor necessary to take that alternator out of your particular version of car? " "uh oh", I thought. [opening sound from Pink Floyd's "Money"] The bottom line? The work they essentially "gave me" was a royal pain in the tail, it took much more effort than they had expected but they stuck to their originally quoted price. Later, when I searched online for the labor-hours to do this job I was shocked. To say the least , I got a good deal. I offered to pay a bit more, but they refused to take it. I left there with a properly installed new alternator that cost me a fraction of what the dealer would have charged, and it was done on time. In todays world of auto repair, You need a combination of competence, integrity, and honesty. The people at Eastside Autocare have demonstrated all three and I will heartily recommend them to my clients and friends. read more

I'm always skeptical of services recommended by mechanics as I have decent experience repairing my own car and I've often had services recommended to me that I knew were not necessary. Before bringing my car in, I had already identified the issue and mentioned it to Bobby. The oil change, PCV valve replacement, and engine flush(this was actually worth it) were completed very quickly and I got the car about 2 hours later. When Bobby mentioned other things they inspected, his recommendations for future service aligned exactly with what I knew my car would need(I already diagnosed it myself before coming in). They use high quality parts(OEM) and fluids. The fluids they use are mostly identical to what I have run through my cars for years and are of the highest quality and reputation. These guys will NOT try to sell you something you don't need and they passed my honestly check 100%. It's obvious that they employ knowledgable mechanics that are passionate with what they do.I highly recommend EastSide and I use them for all my repairs now. I cannot rate them highly enough. read more

Dave is really nice, and he fixed my turning light for free last time. I will totally go back to this place if I need to repair my car again! read more

They really understand vehicles, charge a fair price, and they treat their customers super well! Would wholeheartedly recommend

My Jeep decided to stall on the way to work today, so I did a quick check of Yelp and found Eastside Auto Care, which stood out from the others. I spoke to Carlos, who was friendly and professional and told me to come on over. What I thought was just one thing actually ended up being several things that needed to be repaired. There was never any high pressure, though. Carlos walked me through the diagnostics they ran and prioritized the most urgent repairs, such as a leaking water pump. He kept me posted on progress and any new findings throughout the day. While it ended up being a longer process than I anticipated, the good thing was the shop is just a short walk from Whole Foods. Since I had a busy work day, this was a great place to hang out with free wi-fi and excellent snacks. I'll be back for more, since we couldn't squeeze it all in today--plus I'm no money tree. If you want to turn an otherwise painful experience into something rather pleasant, this is your shop. If you're looking for cheap, you could probably find lower cost elsewhere, but you likely won't get the same quality, service, or 3 year warranty that Eastside Auto Care provides. read more

I've been bringing my auto (Subaru Outback) to Eastside Auto Care for years. They consistently make me feel special plus do excellent work at a very fair price!! I highly recommend Eastside Auto Care if you're looking for an independent mechanic. Bill, a co-owner, also gets his hands dirty and does work...he's not just a bystander or desk potato. The entire staff is great to interact with. read more

I've taken my car to Eastside Auto Care multiple times. In the past they seemed fair, treated me respectfully, and were reasonably priced. However, they've forever lost my business after a recent encounter as I no longer trust them and I recommend you don't either. I took my car in a about 6 weeks ago because it was having trouble starting intermittently. They diagnosed a worn belt and faulty battery. Along with replacing those they recommended a bunch of fluids be replaced, leading to a total of about $1200. I agreed to all of their recommendations as I knew I was due for some maintenance on my vehicle. As I was picking up my car I was told the mechanic noticed that the tension on the belt wasn't correct so I was asked to wait as he fixed it. Fast forward to a few days ago when my car wouldn't start. The battery was fine- this was some other issue. I had it towed to Eastside Auto. They diagnosed that the starter was bad. I asked if this was related at all to the issue I had less than two months ago and was told, "Oh, I didn't look at your history". When I explained the history I was told that, "There's no way to know. Parts just wear out". I was then quoted almost $800 for parts and labor to repair the starter. As that sounded outrageously high to me I called two other mechanics in Redmond. Both quoted me very close to $500 for the same repair. When I called back with this information Eastside Auto did match the price (though I still had to pay a diagnostic fee of $128 on top of that), which was appreciated. They could offer no explanation as to why their quote was so much higher other than, "We raised our labor rate." Then, when the shop called me to tell me the work had been completed, I was told that the mechanic noticed that the tensioner on the belt I had replaced 6 weeks ago was wearing out and should be repaired soon. I again noted that I had work done on the belt very recently and even noted that there was an issue with the tension on the belt as I was picking up my car. The representative I spoke with was dismissive of this and said, basically, that "things wear out". I freely admit it is possible that both the starter and the tensioner were fine at that time of the original repair and wore out 6 weeks later, but I'm skeptical. Even if that is the case, I feel that this time Eastside Auto Care did not treat me respectfully and they attempted to significantly overcharge me. I don't like leaving a bad review for a small business, but in this case I think it is fair to warn other potential customers. read more

Had brake work done on a '99 Honda Civic - Dave was up-front, easy to work with, did great work, and made good on his promises regarding time. He applied a coupon that was currently making the rounds which I wasn't even aware of, saving me $200. And he made suggestions for some more work that was needed "down the road, in 3-4 months or so." No upsell, just information. I'll stay positive, and simply mention how refreshing this was after my experiences with two other Redmond-area repair shops. Definitely planning on return business. read more

They front desk and service staff were very friendly and accommodating. They saw my '02 Odyssey for brakes, spark plugs, transmission flush, and an oil change. The office space was neat, tidy, and the woman at the desk was organized and sweet as pie. I made an appointment to bring it in for diagnostics and a quote and then made an appointment for service the following week when I had the chance to bring it in. It was all very easy and they were prompt with giving updates on service and status. They also have an email program to keep in touch with questions they may have during the service. I will be returning the next time we need a car worked on! read more

On Christmas day the head gasket blew on my '97 Subaru Legacy Gt. My dad had recommend these guys. Told them some of my work and diagnosis I had done, they gave me the bad news that it was the head gasket but would try to see if they could try to seal it as they have before. They thought they might have been able to but alas, the car was toast. Dave and his guys I know spent plenty of time trying to find a way to get the car on the road even just for a bit while I found a new rig. They have been nice enough to let me temporarily have the car there and Dave has been awesome to do pre-purchase inspections on rigs I've brought in and probably saved my butt from buying a lemon. Overall the best customer service around. read more

Wow. Wow, wow, wow. I'm so happy today. Why? Because I just found an auto mechanic who is completely honest and treated me exceptionally well as a customer. Background: I had work done on my Infiniti I-30 brakes in May 2011 by Eastside Auto Care. They offered a free oil change and inspection earlier in the year to me as a PRIME Card customer, and when I took my car in at that time, I met Dave, and I liked that he seemed to genuinely care about customers and serving them well. They offered a shuttle to the Microsoft campus (or wherever I needed to go) and the service was fine. So for this reason, I opted to have him work on my brakes as well. I also got a small discount on the brake job as a PRIME customer. Dave and his team replaced my brake pads and rotors (in fact, the new rotors were an upgrade to a NASCAR technology). The work was done, and my brakes were pulsing no more. Fast forward to November 2011, suddenly my brakes are pulsing again. I called Dave in December 2011 to let him know of this and he told me to bring the car in right away. He even gave me priority over his other work since he stands behind the work he has done in the past. I really appreciated that. Come to find out, there was a recall on the rotor by the manufacturer. Dave was completely honest to me on the phone about it, explained the whole situation in detail, and kept me in the loop. He even was highly apologetic about it, even though it was not really his fault. He looked at the situation through the eyes of me as a customer who needs his car to work properly. He placed himself in the shoes of a mechanic who sincerely wants to help me have that, not the shoes of a mechanic who wants to maximize the amount of dollars out of my pocket (or anyone else's, for that matter). Dave also took the time to explain a problem that I had with my front tires, which had a bit of a warped belt. He doesn't sell tires, so he wasn't trying to make a buck off of me, he was showing me an issue that I needed to give some attention to. He also explained in clear detail what was wrong with the old brake rotors and why there had been a recall. I made an initial appointment with Dave to have the brake work done, but had to change it on more than one occasion due to my busy work schedule. Dave was completely understanding and accomodating every single time. To top it off, when I took the car in this past week, I told Dave that the car was due for an oil change in another 20 miles, why not go ahead and save myself a trip and get it done while it was there. That afternoon I was ready to pay for the oil change but Dave did it on the house. He clearly did not have to do that - the rotor problem was not his fault, he had already gone above and beyond to help me - but he did it anyway. So, to summarize, if you want an auto mechanic who: * Treats you honestly and fairly * Takes the time to explain what the problem is and how he's fixing it * Stands behind his work, even when a problem is not his fault * Goes above and beyond to serve you as a customer * Runs a friendly, family operation Come see Dave and his team at Eastside Auto Care. I'm sure glad I did, and I'll definitely be back. Highly recommended. read more

My visit to Eastside Auto was, without contest, the best experience I've had to date at any auto shop. Sure, I always have my reservations about going a place that has only 5 star ratings and quite a few from people with few reviews and no picture, but I assure you, they are correct. It is simply unconscionable to give them a lower rating. I avoided getting my own car during college (I earned my public transportation stripes and walked my way through countless pairs of shoes) but had to bite the bullet and get a money hole a few years ago for my job. I recently got a new position that brought me to the area, so I visited quite a few auto places trying to get my '94 Camry up and running for the several-hundred-mile road trip here. While my experiences were generally pleasant with the places I ended up at (save one- yeugh), my experience today at Eastside Auto blew them out of the water. The location is none-too-exciting, tucked back in an industrial-type business... complex? pretty near the Chipotle/Whole Foods shopping center in Redmond. The waiting room is perfectly adequate, but I'm convinced that keeping things ultra-fancy is less of a priority than treating their customers well and asking fair prices (as it should be, in my opinion!). If you're looking for massaging chairs and free facials while you wait, you ought to go elsewhere. I came in for an oil change and because my Camry had been acting a bit funky. I drive hundres of miles each week for my current job (sorry, ozone! :( ), so having a functional car is top priority for me. I'm also technically a volunteer, so I have to make ends meet on a tiny living stipend and I am just looking to do the bare minimum to keep my car getting me from point A to point B. One of the mechanics walked out with me to my car and patiently listened as I explained some odd things about it (you can only unlock it from the passenger door, the E brake light goes on and off randomly, my windshield washer fluid cap is missing and the reservoir is cracked but not leaking, etc etc etc) and mentioned some concerns that I've been having. Since I've had some experience with mechanics trying to swindle me/treating me like I'm stupid, I mentioned that I'd changed my own vent window with one I personally extracted from a car in a salvage yard to save some money. He was duly impressed but after the rest of my experience, I'm very convinced I would never have needed to show my car street cred for any of the staff to treat me (or anyone else) well. The paperwork was minimal (thank you!), everyone was cheerful and pleasant, and the oil change went faster than any I've ever had despite the fact that they seemed very busy. The mechanic took the time to change some rear light bulbs that were out and did a thorough once-over of my entire car, including airing up the tires and topping up all of the fluids. If that weren't enough, he spent extra time showing me how to check my transmission fluids and even gave me a few shop rags to check it with. I had a missing cap on a tire and they found an extra around and put it on for me. He gave me a detailed report of things to look out for, and reassured me that he understands that I'm just trying to keep my car in running condition, not turn it into a ferrari. (All of this while cars kept arriving for him to work on!) In the end, he offered to take a look any time if anything came up, didn't charge me for any of the extra time/services he provided (I've had mechanics try to charge me $12+ for changing a small rear light bulb), and gave me a really wonderful deal on my oil change. It was fast, very reasonable, knowledgeable, respectful, kind, merciful (did I mention I get only a tiny living allowance?), and cheerful service! I would absolutely recommend Eastside Auto Inc to anyone without reservation! read more