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    Sunbelt Rentals

    1.7 (7 reviews)
    Open 7:00 am - 5:00 pm

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    MAA West Creek

    MAA West Creek

    (22 reviews)

    I really enjoyed my time at Retreat at West Creek. Jacob, Sam and the entire maintenance team is…read moreawesome. I saw posts about bugs but I never really had a problem that was out of the ordinary. People though do need to remember that although you are minutes away from short pump, you are in the middle of the woods. The woods have bugs so I think some of the comments are a little much.

    We lived here for 15 months and chose to move as renewing our lease would increase our rent…read moresubstantially. Pros: maintenance is very friendly and fast to respond to any issues, residents are very nice, there are a lot of retirees so the neighborhood is fairly quiet, the office has activities each month that sometimes can involve snacks which is always a plus, the gym/pool/and pet spa are kept clean Cons: nobody cleans up their poop in the dog park and it is EVERYWHERE-nothing is really done about it, the walls and ceilings/floors are paper thin and you can hear everything them, the business room doesn't stay open after hours so you don't have access to the printer, computers, or wrapping station once the office closes. We had to ask for an itemized bill as they sent us $9 of our $250 security deposit with no explanation. I have rented many times in the past and have ALWAYS received my full security deposit returned to me. This is the first time I didn't get my full refund from any rental property as I'm very clean and always leave the apartment cleaner than when I moved in. When moving out, you have the option to pay a fee and have your apartment cleaned, have just the carpet cleaned, or do it yourself. We decided to clean it ourselves. We were then charged $145 to express clean our one bedroom apartment because "due to the condition of the carpet we had to use one of our contractors to have it professionally cleaned." I believe the option to just have the carpet cleaned was around $45. There were no stains on the carpet, and no damage, just normal wear and tear that came from living there for a year and a half. When we moved in, the carpet was obviously not new either. After trying to contact the office twice, I finally reached an off site worker who said they would relay the message to her a call back which I never received. I then called the office again and was finally able to reach someone, who couldn't answer our question as to why we were charged such a high rate. The next day we received an email from one of the other office ladies who sent our move our inspection form. We emailed a few times back and forth then she stopped responding when asked why our fee was so much higher than quoted on our move our day for the 'professional carpet cleaning'. I have reached back out via email and phone and yet again have not received a response or an answer when calling. I have attached pictures of what the carpet (with normal wear and tear) and apartment looked like freshly mopped and cleaned when we moved out, so if you choose to live here, you can see what they will charge you for. We had a fairly decent experience living here but unfortunately the move out process has really ruined the whole experience for us and I don't think we would suggest living at the retreat at west creek to anyone, hopefully other MAA communities are better.

    The Home Depot

    The Home Depot

    (37 reviews)

    $$

    This place is fine if you don't have to do anything but buy something and ring yourself out or need…read moresomething minor from someone, but if you need anything significant that takes any sort of effort, you might as well just leave and go somewhere else. My gut reaction is that their store leadership is terrible, but the rest of the Home Depots in the Richmond area are just as bad (and some are worse). I've come in here looking for one of the last remaining items in the store several times only to walk out empty-handed because they can't find their own products. Once they get below 5 of anything remaining in the store, they won't have a clue where to find any of them, so you might as well just go to Lowe's or to Ace Hardware. When this happened again recently, I went to Ace Hardware and found what I was looking for with no issues (ironically only two of what I was looking for in that store, and it wasn't a problem at all). And let me tell you, expecting them to deliver large orders is about as hopeless as it gets because they will mess it up, lose it, or damage whatever it is. I've had no less than four deliveries over the past 5 years that have arrived late, not arrived and had to reorder, and/or has arrived damaged. It's clear that their delivery guys just don't care enough to do their job properly. I would say they don't get paid enough to care, but for the results they are providing, they're getting paid way too too much. One moderately large order last year was delivered to a random home 10 miles away for some reason, and that homeowner was angry because they just dropped it and blocked off the driveway (that's what I call two birds with one stone). When I finally got my order, half of the lumber was damaged, and I received NONE of my 10-sheet plywood purchase. They pinned it on the Intown store (probably likely, but it was still purchased through this store), and they transferred me to them. They found my plywood, but it was only half of the order and couldn't find the rest. One of the sheets I did get was damaged, so here we go again. At some point while trying to clear up the issue, the store rep told that the issue was my mistake because I didn't actually order all of the items correctly (despite doing it in the store, and despite me looking at a printed copy of my invoice with the correct items... that apparently she couldn't find). She told me I had to place another order that wouldn't arrive for another two weeks. I placed the order and reminded her that I wasn't happy to AGAIN have to deal with another of their mistakes. In doing so I said "It's complete bulls - - t that y'all can't get your stuff together and I always have to jump through hoops to make it right." She cancelled my order and said she didn't have to fill my order because I used vulgarities, and she hung up on me. I've had whole-order deliveries cancelled without notifying me too. They'll just cancel an order, make no effort to call, and then they say they called and left a voicemail (despite that being 100% "fabricated truth"). I ordered a dog kennel a few years back, and it never made it to me. Over a month after ordering the item, I had to disprove blatant lies the store told an online rep, and once he realized I was telling the truth, he gave me a full refund. A month after that, a 300 lb box 6ft by 3ft was blocking my driveway. Inside the mangled box was the destroyed dog kennel that "never existed." Today they delivered a make-up order of one of their mysteriously-cancelled deliveries (the small items were all delivered last week, but the large items, the six 10-ft-long items I paid $80 to have delivered, they were cancelled, and I had to place another order for those), and the guy today never made any attempt to come down my driveway to deliver the items (10-ft metal drip edge/flashing). He simply propped the item up on my address sign beside the road and left. I have a 500 ft driveway that is plenty wide enough for large trucks (we have them here all the time), and we have a very large turn-around area for trucks by our house, but sometimes the driver will walk down the driveway to check it out. Not this guy today! It was drizzling, so I watched him pull the flashing out of the truck (and bend it all to hell because he didn't know how to lift it), and just leave it beside the road. This store is terrible, and the Intown store is terrible. Maybe the rest in this area are fine, but if you need them to anything more than just exist, go somewhere else.

    I was about to purchase 3 gal of decking material. I asked the paint associate to put them in the…read moreshaker for me while I picked out a brush. I picked out my brush in 2 min. The brush section is 10 ft away from the shaker. I watched him move the cans across the counter and he said they were ready. I said it's only been 2 min and he couldn't have shaken them. He said it only take 30 seconds to shake. Lie. I watched him but figured I'd just get a managers opinion. He followed me to customer service and stared at me in an intimidation move. So I left. Figured I'd just leave a review. This associate was 50-60 with long grey hair and a baseball cap. Avoid.

    Pleasants Hardware

    Pleasants Hardware

    (11 reviews)

    $

    Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

    This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.

    Sunbelt Rentals - buildingsupplies - Updated August 2026

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