ABC Supply Company is my General Contractor's supplier for the windows that I'm having replaced…read more Their representative Travis has come twice to measure the windows in the three rooms that I'm replacing. He was extremely knowledgeable with respect to my needs & requests. The first specs sheet and drawings that he furnished to my contractor were exactly what I had requested. I was pleased to see that the windows chosen were Pella, a quality product. Today he came back with my contractor, along with samples of interior & exterior colors so they we could assure the closest color match. Travis also did a second interior & exterior measurement and alerted my contractor of trim that might need to be removed and/or replaced. I feel very confident that the final product will be exactly what I had envisioned. Travis is pleasant, works fast, asks the right questions and wasn't bothered by my dogs. Although in my case the company is a supplier for my contractor, I would highly recommend ABC Supply Company for those handling a construction job or renovation on their own.

From the owner: ABC Supply Co. Inc. in Norfolk, VA provides professional contractors with everything they need for…read moreresidential and commercial projects, including roofing, siding, windows, doors, and more. As North America's largest wholesale distributor of building materials, we're committed to dependable service, accurate orders, and timely deliveries. Visit our Norfolk location to meet the team and see how we can get your job done, easier.

Walked into the store to get a metal screw replaced within five minutes JOE had the screw I needed…read more And he was very nice to chat with. Thank You

I had a very terrible experience here, I went and and terrible service. They weren't restocked on a…read morelot of items and was treated very rudely and ignored. However, there was one worker that helped me out, his name was Alex and he was the only worker that helped me when I had asked and was very polite and funny, he was the only reason I had even stayed and bought stuff. If he hadn't been there and helped me I would have left from the other rude employees.

They were recommended to me by my landscaping contractor to choose materials for my patio. Walking…read morein we were immediately greeted and when we told them who we were working with we got a personalized tour of some common options and were assisted from start to finish in putting together our final solution. Great team and extremely knowledgeable and patient. Made the process really easy.

Brad is very knowledgeable and pleasant. Brad helped my wife and I were selecting our pavers we are…read morenow having our yard done and it's starting to look beautiful. I recommend Yorktown Materials As the place to go and if you happen to go to the Virginia Beach location and ask for Brad you will be completely satisfied with his knowledge and service. Paul Williams

The choice to return an on line purchase to the store wasn't mine. It was the only return option…read morefor the item that didn't work. I thought it would be a simple stop on the way home from the bakery. Not so! My bad back had been especially awful with the weather this week. So I searched for a handicapped parking space on the parking aisles near the entrance. To my surprise there were none. What I had thought were handicapped spots were for customer pickup. The only reason I can envision this parking choice is for the convenience of their employees, not their customers. Down the aisles I drove until I finally found handicapped parking. They were on an aisle near the exit. I walked to the exit door and found it wouldn't open. There was a checkout clerk nearby who wasn't busy. So I knocked on the door.....several times. He finally came & let me in. I told him there needed to be handicapped spaces near the entrance door. No reply. Why couldn't they at least let the exit doors open from the outside? The sign for Customer Service was far, actually near the entrance door. After waiting in line, I was really struggling. And it was obvious. When my turn came the young woman clerk looked at my box as if it were an aberration. She turned to what was obviously her supervisor so I said "I have the scan for the return on my phone." I had it opened & ready for her to ask for the entire time I was in the line. While she was processing the return I told her that there should be handicapped parking near the entrance door. No response. Was I invisible? After I had my return receipt I had to walk back to the exit to get to my vehicle. The whole experience was a nightmare. I hope I never have to return an item to that store again. The value of my having to pay return shipping would be worth not having to experience pain & poor customer service.

Let me begin by stating that I have ALWAYS received excellent customer service at this Lowe's on…read moreHolland Road Virginia Beach, and this time was not exception. I guess my issue is more about their policy, not the customer service. I purchased this Project Source filter #5638704 and it says it replaces the LT800P but it will not screw in at all. The worst part is that Lowe's will not let me return and pay the difference for the OEM LG model because I tried to install it and they can't 'resell' it. How can I know if it works if I don't try it? Why would you want to resell something that doesn't work??? They seem to care about their profit much more than customer satisfaction! I promptly found the LG version on their shelf for twice and much and paid for it, just to make sure that the issue was the product and not my fridge - it worked fine of course! I was told to contact the manufacturer. I can't really blame the manufacturer because sometimes things just don't work right. But I bought it from Lowe's, so I would expect THEM to contact the manufacturer and make sure I leave satisfied. I went to BBB and learned that they are not accredited - and I can see why! I wonder how Home Depot would have handled this situation. I guess I may find out because that is where I will be spending my money from now on!

Wife and I had an amazing experience looking at all the fabulous granite countertop options…read more Settled on Blue Pearl for our install. Thanks so much to the team at MSI for being so welcoming, helpful, and knowledgeable!!!

Today we had an amazing experience going into MSI. I absolutely love this establishment. Beautiful…read moreshowroom and great array of products. I greatly appreciated Mike's patience with me. He was very helpful and kind. I have been to other area flooring places and no one has compared with the patience alone. Dnette was also a lovely lady to work with. She too is very helpful and kind. I can't wait to go back! Thank you all!

The owner and his crew were very nice, and professional and did a great job! They got everything…read moredone in one day!!! Cleaned up behind themselves as well. I would highly recommend them.

I purchased and had all new flooring installed a year and a half ago. The floors are already…read morestripping around the edges and coming apart. I filed a claim with this company in November of 2021 and every time I call, I am told that the representative handling my claim, Chloe, is out, ask for her supervisor, they are also out. This company is a joke and they are so Unprofessional and liars. I will keep calling back on a daily basis if I need to. This is NOT ok. Save yourself and do not use this company, it's not even worth it! Worst service EVER!

Went in there expecting service. Waited for someone to assist and no one came like the guy at the…read morefront said. The one girl in the area looked at us and said something to someone in the office in the corner and never bothered to come over and helped. Needless to say we got NO assistance. I guess we looked like we could not afford their stuff....don't let the looks fool you.....SMH

We started working with Prosource in early March at the recommendation of a local independent…read morecontractor to check out flooring, cabinets and countertops for our kitchen remodel. We stopped in on a Saturday and spent most of our time browsing floor options. We worked initially with Alexandra, who was very helpful when looking at photos of our home. She was very informative when it came to styles and options and allowed us to check out several samples to take home. Before the end of our visit, she referred us to another associate to discuss counters and cabinets. He was initially very helpful as we looked at options to fit our budget and space. Eventually, we went with another manufacturer for custom cabinets, so we were now considering only countertops with Prosource. Fast forward 3 months - we found another material we liked at Superior Marble in Portsmouth, which Prosource also carried. We were excited to learn that they could provide and install for nearly $3k less than Superior and with a faster turnaround time. When it came to getting the invoice and contract from the associate at Prosource, he became harder to get hold of. He would promise information and never provide it; would not return emails or phone calls or would do so weeks later. We had to send multiple requests via email and phone for composed estimates and paperwork to sign and to schedule the templating. He ended up leaving the company and we got passed around to 3 or 4 other people to help us with templating the countertops and scheduling installation. Of note, they also requested payment in full to even get scheduled. We paid and got on the schedule for a month later (Jul 30th). After template, it was 2 1/2 weeks to install (Aug 18th). They had a subcontractor complete the template and installation - Mike - and he was great to work with. We did have some issues after installation - sharp edges, a stain and a slight chip after installation and he returned within 2 weeks to take care of those issues and make sure we were satisfied, which we are! Other than the back and forth with associates @ Prosource which were a slight headache, I have no hesitation recommending the product we purchased. We saved a good chunk of money, but it came at the cost of a wait, which was overall worth it. I would consider returning when we renovate our bathrooms in the near future.

A+ service and workmanship…read more I requested a quote for a disposal and faucet replacement. After getting fleeced by the first person that contacted, I reached out to John. He was very clear and thorough in the communication leading up to the day of the appointment, including making contact the day of the appointment. Upon arrival, John and his son went to work immediately and finished the work in the estimated time he had stated. We are very happy with everything. I would definitely recommend him.

Response/communication. There was no follow up from the company after the initial contact. I can't…read moreevaluate the workmanship because I did not receive a reply when I asked for their availability to do the work.