Awesome service as usual &…read more staff super friendly & attentive Lolita, at the Front desk was super knowledgeable & great! Jarina, did a wonderful job of adjusting & cleaning my glasses! Keep up the great work everyone... We love you guys!!! Cheers

I really wish I would have read the reviews and realized all these great reviews are from years…read moreago!! This is the worst experience I have ever had with an eye doctor. The receptionist could care less being there, the doctor didn't listen when I kept saying everything was blurry on my bi- focal (i don't have any issues seeing up close) and even suggested to me I shouldn't use my phone as much because it's just me not adjusting to her prescription. I have a job that requires use of a cell phone, text messages, and emails. That response was a very out-of-touch response. During the exam, she kept asking me which slide was clearer but nothing was changing in the machine. When I commented I can't tell the difference, she got agitated with me and just kept repeating, slide 1 or 2. i have had exams in the past, and something always clicks in the machine so it's clear difference between slides but nothing was happening with this machine. I finally did my best to answer but I think I ended up undermining myself. I was then fitted with a contact lens, given a couple of samples but then told, save the last one for the doctor. So I could wear them 3 days to see if they worked. It gave me a terrible headache and only figured out the adjustment period is actually three weeks (AI taught me that, not the doctor). I paid $150 in contact exam, fitting, and whatever else fees and none of that was discussed with me ahead of time. When I called back to ask questions I was brushed off being told the doctor will explain that to you next time. I don't usually take time to write reviews because I don't honestly think these companies care. I am just so tired Of having to over-advocate for myself every time I go to a doctor because their boredom/arrogance keeps getting in the way.

I've been a patient of Roseville Optometry for a few years. Dr. Snow is so nice and considerate…read more Her attention to my vision wellness is second to none. I really appreciate her and her staff. I always look forward to coming back. Highly recommend.

I went here for a routine eye exam and I left with great customer service and care. The front…read moreoffice staff was very knowledgeable and walked me through the process. The optometrist explained in detail all my problems and offered solutions. 10/10 would recommend.

5 stars for Dr. Rappa! Super friendly, kind, and knowledgeable…read more It was my first time here and everything went smoothly. We'll definitely be returning for our yearly visits and requesting Dr. Rappa.

Everyone is really nice but incredibly incompetent. I've had to come back three separate times to…read moreget contact lenses fitted because the first pair was calculated wrong by AI then the second pair was just slightly off. When I came back to pick up the third pair they had thrown them away. I was not told that I only had three months to pick it up even though it takes them a month for them to get in. I would never come back here unless I was unemployed because it takes way too much time out of my day and schedule to deal with their poor customer service and communication.

I have been with Dr. Heidi Schauffele, OD, for many years. She recently moved to Vista Eye Care. I…read moream getting to know the staff who all seem really welcoming and nice. I love Bre. She was with Dr. Schauffele from her prior office and is a gem. Hard to find that caliber of intellect, compassion and warmth. Another person I met that is very caring and friendly is Monica. As always, Dr. Schauffele is amazing! I have quite a few diagnoses: myopia, hyperopia and astigmatism. It is very difficult to get gas permeable hard lenses (with those 3 diagnoses) to fit correctly and have wonderful vision. Dr. Schauffele has always had patience with me over multiple visits. She always comes up with new ways to get my lenses to fit perfectly and have excellent vision, though my eyes are changing and aging. Her staff have always worked diligently to get my insurance to cover whatever is possible. The office ambience is calm and serene here and I like the bathroom which is out the back hallway instead of in the middle of the lobby. I love this place and would highly recommend it.

After previously defending Dr. Nguyen's behavior and framing my experience as a "misunderstanding"…read moreor personality mismatch, the owner recently contacted me privately through Yelp to let me know that "Dr. Nguyen is no longer with our practice." That message alone speaks volumes to me, especially after the way my concerns were originally dismissed. My original complaint was that I felt laughed at, mocked, dismissed, and disrespected throughout my medical exam while repeatedly expressing discomfort. Instead of addressing those concerns professionally at the time, the response I received focused more on defending the doctor and implying I overreacted. The fact that the office recently reached out to inform me he is no longer there only reinforces that what I experienced was real and not simply imagined or exaggerated. Since then, I found an amazing new eye doctor, My New Eye Doctor with Dr. Christine Snow, O.D. The difference has been night and day. The office is professional, clean, kind, patient, understanding, and respectful. Come to find out, my eyesight is still very good. I wear simple reading glasses that can even be purchased at a regular store. Yet during my appointment at Vista Point, I was made to feel as though my vision was terrible or abnormal for my age. People deserve to feel respected, safe, and taken seriously during a medical appointment.

Every-time I come here Service is quick…read more And whatever I need is addressed Great customer service Fixing glasses , lens , frames Ordering new ones for the family Contacts you name it Always a pleasant experience

Ordered 3 sets of glasses for my family on 1/23. Took two hours just to get the order placed (not…read moresure why with two people helping us). Was told they would be ready by 2/2. It's now 2/7 and crickets! So I called the Roseville phone number which apparently was auto transferred to their Fulton location who said Roseville is being remodeled and apparently transferred all their calls without their knowledge. They said "try back Friday after 12:00. They 'should' be ready since they said they'd be ready on the 2nd." No email, no phone call, NOTHING!! Worst customer service ever. Do not recommend

David, a sales/service person at the Vision Center inside the Walmart on Pleasant Grove Blvd,…read moreRoseville, CA, is one of THE best sales/service employees that I have met in my 79 years on this earth. Very knowledgeable, with VERY pleasant demeanor. Very quickly and efficiently took care of my eyeglass needs. Thank you Walmart Vision Center for hiring such an outstanding employee!

Walmart takes Eyemed insurance. I wanted reading lenses put in my expensive frame. Costco refused…read more My eye dr office refused. They did it, used my insurance and only cost me $10. Service was great. I am going back to get their Nike sunglasses. Very reasonable

Thorough exam, friendly staff, great doctors. Went in for my annual check up and ordered contacts…read moreand glasses. Got them much faster than expected. 10/10 recommend this place !

Great experience for my 10 year old daughter! I highly recommend! She is severely dyslexic and they…read moreaccommodated her needs and were so kind and patient.

I want to comment on some of the office people that work at this facility. Unbeknownst to me, the…read moreophthalmologist I had been going to for years decided to retire. When it was time for me to come in for my annual visit, the staff had taken it upon themselves to place me with another doctor. The doctor was courteous and caring, however after reading his bio and reviews on Yelp, I did not feel he was a good fit. When it was time for my next eye exam, I requested 2 other doctors whose's bio seemed more in line with what I needed. I got an appointment, but several days later an office person called me up and questioned me about my request. Having never seen me, she started diagnosing me over the phone telling me I didn't need to see the doctor I had chosen. Since when does an office staff person have the medical qualifications to diagnose a patient? I had to go over to the Retina Center in Roseville to get my medical charts, and bring them over to Medical Vision Technology for them to look at. (By the way, when I brought over the report, a front desk staff person started reading the materials.). What has happened to patient, doctor confidentiality!! Even when I came in for my eye exam, the technician who tested me started diagnosing me. What she was saying was completely off from the issues that I have. Because the doctor I did end up with was thorough and understood my issues, I've decided to give Medical Vision Tech. another chance. Still, the office staff and people who set up appointments need some serious training on what is medically appropriate behavior towards patients.

My appt got canceled just few days before my appt and this office tried to send me to a practice…read moredoctor or send me really far. Worst Customer service ever! And their staff are rude too in VM!