I purchased a pair of Oakley Meta sunglasses $499.00 I wasn't too sure that I would like them. The sales person said, "no problem you have 30 days to return them". Also, she told me that for only $64.99 I could buy the protection plan and I could get a replacement, incase any thing happens to them, even lens scratches. OK, I was sold I had nothing to lose, or so I thought...! After 2 weeks, and only wearing them for about an hour, I decided to return them. Back at the stand, a different sales person that day asked me if I was aware of their return policy....? Anyway she looked at the unit and said one of the lenses was scratched. After I cleaned them, there were no scratches that I could see. Not wanting to argue, I told her I would use the purchase protection plan, get a new pair and return the new one, but apparently there is a copay, and you don't get a free replacement at all. It would cost me nearly 1/2 the original price for a scratch that I couldn't even see. Also the return is only for the original pair. I know what you're thinking; sucks to be you dude... Bottom line, ask more questions and get these sales people on video recording their sales pitches. Better yet just stay away... read more

During my latest Disneyland trip for the Holidays, my husband and I had a chance to go shopping in Downtown Disney on a Saturday evening. It was busy since it was a few weeks before New Years, but we did have a chance to go inside the Sunglass Hut. It was my first time inside the store! It's near the eastern end of Downtown Disney, right next to the parks and Starbucks! In 2025, the store had a refurbishment and was closed for several months. Other sunglass hut kiosk pop ups were available though! The Sunglass Hut just recently reopened with refreshed branding and interior design. There is updated space feature LED lit walls showcasing the wide selection of sunglasses. Several team members came up to us and asked if we needed any help. Since it was my first time, I decided to look around first. There was a wide selection of sunglasses! Sunglass Hut has brands like Ray Ban, Oakley, Versace, Gucci, Prada, Costa, and more! I didn't realize Disney had their own themed styles as well! I ended up looking at some of the Disney sunglasses too! This is a convenient retail shop to stop by inside if you're spending the day at Disneyland or strolling through Downtown Disney. The team members are fantastic at this store and knowledgeable, assisting with fit, style, recommendation, protection plans, and repair services! read more

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Amazing!!!!! Bianca helped my husband pick out a new pair of Parada's. He forgot his sunglass at home. I wanted in with a mission to get a pair of sunglasses for me at 40% off. Bianca was a sweetheart! He found his pair after trying on too many Bianca was patient, kind and understood our needs, very professional young lady. Aaliyah assisted me while I was looking for my new pair. I explained my style she was extremely helpful. Both ladies listened to me talk and talk. Customer service 5 stars all the way!!! Thank you!!! read more

Sunglass Hut - New sunglasses - Sunglasses Near Me - Anaheim, California

Visited this store in Downtown Disney to look for a pair of Ray-Bans that I have been looking for a few weeks. They unfortunately don't have them in stock, which is not an issue. My issue was their lack of service. Very disengaged, transactional, and no sense of urgency. I would have expected a level of basic knowledge about products and services, but it seemed like that was not a pre-requisite for employment at this store. I won't be visiting this store again. read more

Rebecca in this location is so sweet and is very accommodating. She took care of my glasses for me. Wonderful customer service.

Had an amazing experience at Sunglass Hut thanks to Armando! He was super informative, took the time to explain everything about the glasses my girlfriend and I were interested in and made the whole process enjoyable. He was very funny and kind. We felt comfortable and ended up purchasing the exact glasses we originally came in for. Highly recommend! read more

The best customer service. I happened to be walking by and one pair of glasses caught my eye. Ariel and Bianca were amazing. They were very patient in letting me try on different glasses and checking in the back. I ended using ordering my glasses online and was very happy with my purchase. read more

Sunglass Hut - miu miu - Sunglasses Near Me - Anaheim, California

I stopped by this Sunglass Hut today and unfortunately had a really disappointing experience. I was in the store for about five minutes, clearly browsing and waiting for help, but no one ever acknowledged me. I was ready to buy some Meta Glasses... The employees were helping other guests around me, but never greeted me, checked in, or even made eye contact. I felt completely unseen and ignored. I have visited this Sunglass Hut before to purchase 2 pairs in the past as a Disney Pass Holder, but today was the exact opposite. I ended up leaving without getting any help or making a purchase. Definitely hoping management sees this and improves the customer service experience. read more

I stopped by here a few months ago, and Matt helped us out with looking at some sunglasses. These guys have all types of style glasses for women and men. Service is good here. I was happy here. read more

Shout out to KYLE the manager for being helpful when purchasing some Latch™ Panel Patrick Mahomes II Collection. Honored the $100 off any additional pair. Variety of Oakley glasses to select from. Will definitely come back to this Sunglass Hut. read more

Sunglass Hut - Latch™ Panel Patrick Mahomes II Collection - Sunglasses Near Me - Anaheim, California

The customer service is horrendous the salesperson Jazz had no idea what she was doing she didn't know how the meta display glasses worked. Horrible demo and when I asked about the transitional lens she said that didn't exist with those glasses she was wrong about everything read more

Kyle and Caleb are the greatest customer service reps I've ever encountered at a Sunglass hut. I swear I felt like it was a broadway performance. They made me feel like money, like a Beverly bills client..telling me what fits and what doesn't. Showed me a terrific array of sunglasses and are really knowledgeable about the products to the point where they were describing how the glasses were constructed (to amazing detail). They even adjusted my eyeglasses to perfection (after being bent and a few adjustments poorly performed at other glass locations). Go to them you, will enjoy the experience in itself ! read more

I visited last year and purchased Ray Bans and a warranty. They immediately succumbed to a manufacturer's defect. I contacted both Ray Ban and Sunglass Hut, and was told I couldn't use the warranty without going back. I made it back to this store 14 months later with the sunglasses I hadn't been able to wear in over a year. They gave me the run around promising replacement if I went to the other kiosk, etc. making me wait while they called people. Ultimately, they could do nothing to help me. The people who work here are misleading crooks, and they are selling bad models. Recommend against going here. Better to buy from online or at home so you have any means of service. I will never buy a warranty here again. They won't even refund the warranty they refused to honor. read more

I'm at Downtown Disney and the nose piece on my prescription glasses broke off! I thought I could just wear them without one, but it was totally painful! I went into the Sunglass Hut hoping for a miracle and their AWESOME employee, Caleb, found a nose piece that fit. He spent a solid 10 min. with that teeny tiny screw and MADE IT WORK! Saved my evening for sure. So helpful - I really appreciate it! It's hard to find customer service like that these days... THANK YOU! read more

Sunglass Hut - Miracle fix by Caleb! - Sunglasses Near Me - Anaheim, California

Have you ever landed at your travel destination and realized you forgot the quintessential travel accessory, sunglasses?! I found myself in this dilemma that I was not just grateful to find a Sunglass Hut booth, but thrilled that Iron Man approved of my new Ray Ban Boyfriend shades. Needless to say, I was prancing around the parks in style in no time to enjoy the holidays at the Disneyland Resort. read more

Sunglass Hut - Ray Ban Boyfriend Sunglasses - Sunglasses Near Me - Anaheim, California

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While checking out their selections with my daughter Kevin asked me if I would like to have my Maui Jim's complimentary cleaned so I did. Kevin was a pleasure to chat with as we talked about sunglasses, Disney Land and other stuff. Kyle joined the efforts to take care of my sunglasses and in the end, this business blew away my expectations and I left their establishment a completely satisfied customer for life! Kyle and Kevin provided the most top notch customer service anyone could ever ask for. I will be back and will definitely recommend their stores to everyone that visits Downtown Disney! read more

Susana was absolutely amazing, my wife and I both got new sunglasses while in DCA. Thank you Susana!

I didn't know the insurance was a 1x use only. However, Lorene did a great job fixing my husband's Raybans! Appreciate her above and beyond customer service! Kudos Sunglasses Hut! read more

My wife and I sometimes like to browse the new Disney Ray-Bans whenever they come in, and every time we come in to browse, everyone is very friendly and welcoming. I recently stepped on my sunglasses and luckily, only the lenses broke. They helped me get a new set of lenses shipped to the store. Took about ~2wks even during the holiday. Once the lenses were in, all we needed to do was go back in and they replaced the lenses right there on the spot. They treated my sunglasses with such care and cleaned them right up after swapping out the lenses. I really like this place. Even though I'm far from it, I consider this my go-to spot if I need anything for my sunglasses. Thank you! read more

Thank you to the manger, Ariel, for your professionalism and assistance with my needs. You truly made an impact on me while I'm going through so much. Definitely recommend this location and their staff read more

This place goes above and beyond for their service. Had issues with my glasses. Rather than just look through their stock or say they didn't have anything, Caleb took the time to find something that worked for me. Really turned my trip around. Thank you! read more

Rebecca, Bianca, & Ally were absolutely amazing! They gave us great customer service and were thorough in helping my daughter pick out sunglasses. They were just the sweetest. read more

When we bring our kids to Disneyland or California Adventure, we usually take a stroll to downtown disney either to eat or do a little shopping. This Sunglass hut locations staff always gives us a warm welcome and immediate to help. A review is definitely overdue and apologize for waiting so long. Eddie was super helpful with all my questions and patient with my kids (felt bad because they were running around and touching everything ). That's when Ash came in and assisted my kids in trying out the child sun glasses while Eddie patiently answered all my questions. Team work! Hope I wasn't rambling on but just wanted to show my appreciation to both of you. Thanks Eddie & Ash for your help! There was a lady there as well but I didn't get her name. Sorry for that! You were all great! Thanks and hope to be back soon for my kids! read more

caleb, humza, and jc are AMAZING! come here best sunglass places EVER ! also very well dressed

Was looking to purchase designer glasses when the guy suggested I look at the other wall that was "cheaper" I don't even get treated like that when I shop at high end stores it's only sunglass hut. Disappointed as I often shop for sunglasses here and the people that have helped me are usually always great! read more

My homie Caleb was real helpful in helping me select a real nice pair of Versace sunglasses!

Great service at this Sunglass Hut. I must have tried on 25 different pairs and never felt rushed by the salespeople. Robert and Katherine were very helpful and accommodating. And most importantly, I ended up with a pair of shades that I'm very happy with. read more

The sunglass hut at downtown Disney has now become my go to for anything sunglass related! I went in yesterday, Friday, June 7 and was so fortunate to have Ariel help me and assist me. She's amazing. She helped me before with Mother's Day gifts and Father's Day gifts and yesterday she helped me get a pair for myself. She's very knowledgeable and showed me so many different styles and ideas and explained different features, and I was very appreciative! She made it so much fun and finally we found a really nice pair! I was able to wear them right away and they're so comfortable and I love how they look ! After walking around outside for a few hours, I thought I wanted to have them a little bit tighter and went back to sunglass hut and Caleb wonderful Caleb, so nice and attentive as well. He was able to tighten the glasses within seconds. He was so friendly and so warm as well. I can't wait to go back to sunglasses hut downtown Disney for my next sunglasses needs! Thank you so much Ariel and Caleb! read more

I had a very pleasant experience shopping here! I had been wanting a new pair of glasses for so long! Eduardo and Mary were super helpful and kind! I'm so happy with my new purchase! read more

Juan was the guy. He took the time to make sure I got the right fit and gave me the opportunity to get a second pair at a discount price. How could I pass that up. Keep up that genuine customer service my dude. read more

Sunglass Hut - Sunglasses Near Me - Anaheim, California

I bought a pair in the morning and they offered me a discount if came back to either location and bought another pair the same day. I returned to their main location and bought another pair. (No discount was honored) They charged my card once and said it did not go through. I got an email and notification of my application that said paid. The "manager" Ed said I had to pay again and dont worry, it would be all good. He was wrong. I was double billed and had my card blocked on a Sunday during my vacation. Terrible Job. Still out $250 dollars. Never shop there. read more

Wanted to try some Maui Jim , all glasses on the shelves were dirty so decided not to. More cleanliness for a Downtown Disney store is surely expected. read more

Thank you Caleb for your wonderful service this morning! I wouldn't have survived the day without my sunnies!

The customer service here is just fantastic! While in Disneyland, the teeny screw which holds the arm to the sunglasses fell out lost forever. Obviously I was very disappointed especially considering I am leaving on a trip in a couple of days and wouldn't have time to repair them before I leave. The park has closed & I'm walking through Downtown Disney heading to Pixar Pals I see the Sunglass Hut is still open so I decide to ask if they can help repair my Ray-Bans. Caleb greeted me and after explaining my dilemma he immediately says it's not a problem & asks if I can wait a moment. A few seconds later Jessica approaches, pulls out a tool box, after a few attempts finds the right sized screw & screws it in. She notices the glasses are a bit crooked and offers to realign them so they don't slip off my face. She then polishes them and hands back. It's like I have a brand new pair. They absolutely made a fantastic day even better. Jessica was rockstar! read more

Evertime I have visited this particular location the staff has been very helpful and attentive. However, my latest visit left me with a great impression to come back again and again. Caleb was well informed with the options in store. He truly knew how to personalize the experience and present me with valid points and opinions for my purchase. Although I wasn't completely sure on which gifts to buy, Caleb absolutely was there to help me feel confident and assured that I was making the right decision. Definitely ask for Caleb if you are ever in sunglass hut! read more

This is to go to place for sunglasses. Prices are a little up there but I am sure you will find the most trendiest pair. The new Disney Mickey line is pretty cool too. If you are looking for new Ray-Ban's or Oakley's you will definitely find them here. The staff isn't too available and when we actually walked in they were speaking amongst each other and didn't seem to want to end their conversation with each other. Such a sham, since this is on Disney I figured the customer service would be on point. But oh well! read more

We are so thankful for Jessica! Without her help, our Disney trip would have been frustrating and disappointing for our daughter. On our first day to the park, our daughter's glasses broke. We decided to stop by Sunglass Icon/Hut for an eyeglass repair kit, but they didn't have any. Jessica took a look at the glasses, let us borrow a screwdriver, then advised us on what to do to fix them. We thought we were out of luck, but with her assistance, our daughter was able to enjoy our family vacation. Jessica is very kind, patient, knowledgeable, and did not hesitate to help us. I hope her manager sees this review and recognizes how appreciative we were for her help. Thanks Jessica! read more

Caleb helped me out big time! I misplaced my sunglass and couldn't find it. He replaced it no charge and made my day! Great service and I'll definitely buy my next pair here. Thanks Caleb! read more

Sunglass Hut - Ray Ban sunglass case - Sunglasses Near Me - Anaheim, California

I just wanted to thank the amazing staff they did a amazing job fixing my glasses. And helping me at the store thank you Caleb , Chelsea , Mary and Jessica such a amazing team. Hard to find friendly staff but today they went above and beyond. read more

I usually go to this location to get all of my Rey Bans, but today I went in to just browse and the staff was amazing! Non of them were trying to be tooo pushy to get me to buy. Jeffrey was a very patient, polite and a Knowledgeable guy. I only bought a cleaning kit today and was treated like I bought a diamond ring! Desiree was very helpful with my girlfriend who was also in the store with me. I love this place, and I'm definitely coming back for a few purchases sooner then I normally would, thanks to them! A shot out to the other associates Ariel and Nancy! Great team! read more