Nobody had my prescription in stock but them. I called every Lens Crafter in the Bay area. Glasses…read morein a hour... They could keep their word. Everybody wanted to take weeks to get me my glasses although i had my prescription. Well one call to these ladies and I had my glasses the same day ready for my road trip so I can drive safely. Thank you so much...

Anna was incredibly helpful, patient, and knowledgeable while helping me select my glasses -- she…read moretook the time to answer every question I had and made the whole process smooth and enjoyable. I popped in at 1:00 PM and was pleasantly surprised to be able to pick up my glasses the same day at 5:00 PM. (Note -- turnaround time may vary depending on your prescription.) Professional service, great communication, and super quick turnaround -- I'm really happy with my experience and would definitely recommend this place to anyone looking for quality eyewear and excellent customer care!

Very accommodating, good service, and great value of eye glasses. Myra was so nice the whole time…read moreand assists me to have my prescription eye glasses the fastest that she can.

Nice selection of frames at an excellent price. I've ordered glasses from Costco, Walmart and Zinni…read moreover the years. While Zinni probably has the best prices, I still missed being able to try on glasses and have someone else help me select frames. I found the best of both worlds at this store. No long lines like at Costco, better frame selection than Walmart, and better pricing than either of those so-called discount outlets. I received personal attention and fittings, selected a nice pair of frames, and received my glasses within a week! I was also thanked for supporting a local business which made me feel good. Spread the word!

I've been a patient of Dr. Flores for many, many years (maybe more that 10 years?) on and off as my…read moreinsurance has changed between jobs. I always have gone back to Dr. Flores because she is amazing, kind, and super knowledgeable. She always takes the time to answer my questions and explain things even when their office is very busy (which is always). It makes me feel cared for and I leave feeling like I have a better understanding about my vision. When Dr. Flores has been unavailable, I've also seen Dr. Lam. One time a couple years ago, I had an eye infection and I was desperate to get some antibiotic drops. For some reason, my insurance wouldn't cover the prescription and Dr. Lam did everything she could to make sure we could find a way to get the prescription covered or at least at a lower cost. While I was at the pharmacy, Dr. Lam made herself available in between clients to call me on the phone and ensure things were working out for me. She even offered to speak with the pharmacist themselves. Last but not least, the office manager Sandra has been amazing over the years with her customer service skills and taking care of my needs. When I called to make my annual appointment, I mentioned I was running low on contacts and wanted to come in to update my prescription and order more. When I went in for my visit last week, she had already put together some trial contacts for me to take home because she knows I have a pretty bad prescription and wanted to make sure I didn't go without contacts since it takes about a week for my contact order to ship. On top that, when I went yesterday to pick up my contact order, she offered me to pull up to the curb and she'd bring the box out to me. She handed me the box and sent me home with a little chocolate! That made my day. Overall, the service here at Flores Optometry is amazing and I will continue to be a patient here forever. The other staff members are always VERY kind and helpful and it seems like they do a great job working together and enjoy working together. It's always a pleasant visit and great vibes. THANK YOU :)

The BEST prescription eyewear I've ever put on. I needed dual prisms in addition to some correction…read moreon my right eye. A search on YELP was my first exposure to Flores Optometry. They had great reviews and are close to home. I just picked up my first pair of perfect glasses from them! They have equipment my last optometrist did not have. Dr. Flores gave me a very thorough exam and worked with me to dial in my very difficult and different prescription. That was last year. This year, the same great customer service and exam doctor. I actually was able to "walk in" and be seen right after 9 this morning. I highly recommend this office for your eye care needs. Oh, they've got a nice selection of brand names...good stuff!

5 Stars. Walked in…read moreat noon when they opened, 1 person in front of me. NOTE this is a CASH ONLY ESTABLISHMENT!! Luckily I had some on me.. Looks like this could have been an old optometrist office. Everything was empty but walked up to the counter where a man whose straightforwardness and seemed-expertise rival that of Mike from Breaking Bad stood. My very expensive, rimless frames from the 2018-19 era seemed to have a missing screw. I did NOT want to do this myself since I could very easily scratch the lens and just royally F it up in every way possible (even though it was just a screw). The man behind the counter told me to give him a few minutes and that it would be 5 bucks. I was thrilled. I left and returned home in a span of literally 30 minutes..... This place is legit and I will definitely be back should I need anything else glasses-related. THANK YOU!

Fantastic. I broke…read moreoff the nose piece on my glasses and someone told me that I needed to have it laser welded. I called places near my house and they all told me that I needed to go to this place because he specializes in laser welding. I called over the phone and he said depending on the material it would be between $30 and $50. Sounded like a great deal to me I drove over to Hayward and found this little shack in a nondescript location right off the main street. Kind of shabby and homey looking but who cares as long as the work is good. And it was definitely good He took a look at my glasses and said oh you know what I can do this for $10. All you need is a nose piece. You gotta love the honesty. That's rare nowadays. My glasses are repaired and I will definitely come back here in the future.

sylas was such amazing salesman. he was very attentive and very helpful during my visit. i woke up…read moreand broke my eyeglass and was blind for all day. sylas helped me to find a similar pair and transferred my glasses from the broken frame to my new frame within 15 minutes. i was able to see again haha. he even checked all the way to find my OG frame. definitely a great store with great team. i would recommend this place to everyone.

Worst customer service, and rude staff . Bought Metas as gift, wife didn't want…read more Never opened, or used. They said we used them and wouldn't provide a return. crooks! IF (??) there was indeed anything wrong with glasses, that's how we purchased. So frustrating.

The worst customer service. Went in to return an unworn pair of sunglasses purchased at another…read moreSunglasss Hut. The women that helped us "claimed" the glasses were scratched. When I asked to see the scratches, I used her cloth and softly wiped them clean and saw no scratches and neither did her other associate. The women insisted there was a scratch and there was nothing. She was rude, unprofessional and mean. I am sure she gets some monetary deduction and just wouldn't help. My last visit to that store!!!

Amanda was great and relaying all valuable information as to the glasses very important…read moreGreat customer service Couldn't have asked for a better representative

First off this store needs an upgrade. They really need better internet and POS upgrades for…read morereliability. All the staff is wonderful. I want to say a shoutout to Assistance Manager Matt. He really took care of everything and honored the pricing that was advertised. Even though I had many issues on my order, he fixed everything! This is outstanding customer service! Matt really takes care of his customers. He should be promoted! He is the gold standard of how the brand should be represented!

Dylan was super helpful and attentive. Great deals and selection overall…read more Highly recommended

We were strolling lovely downtown Burlingame this afternoon and walked by this Sunglass Hut. I…read morecould see through the front doors that they had a display of the new Ray-Ban meta smart glasses that I have been looking for. They have been really hard to find and most places are sold out. We had our dog with us, so I had my husband go in first to look at the display, but the employee was super welcoming and invited me to bring my pup inside. I love dog friendly businesses! I was able to try on a few styles before deciding on the ones I wanted. The store was clean and well appointed and the employee was very helpful to everyone who came in. I would definitely shop here again.

Paul and Giselle were an amazing help! I would shop here again in a second. They were friendly and…read morehelped me extremely quickly.

The staff here is so friendly and helpful (except for a terribly cranky women LEE who works on…read moreSunday-avoid joking then)! Dr. Louie, the optometrist is kind, warm and very helpful. Recommend highly (just don't go on a Sunday)!

The Optometrist is highly skilled and accurate. He found an issue with my previous prescription…read morefrom a "high tech" optometrist which improved my night vision. They are on the expensive side for glasses but they are quality.