I love this place. Have been going there for my eyecare needs for several years, both for eye exams…read moreand for eyeglasses / contacts. They've always been super helpful, easy to work with, as well as great when it comes to warranty work. Love the doctor on duty - he's performed every exam I've had and is not only very professional but also knowledgeable and willing to answer any questions you may have. Occasionally this store may be super busy, but when someone greets you to let you know you'll be taken care of next or that there is someone in front of you, you know they will get to you as soon as they are through with the customer ahead of you. Highly recommend this store and its employees!

Professional and courteous I was in and out with my exam. Very little wait time. And though I…read moredidn't purchase glasses from them because I had 2 pair already in mind they were still helpful in places to look for my particular style.

Great service if you can get some ....both staff are rude especially eye exam side ....i don't…read morethink it's a race thing I think the just don't like people or money need serious customer service training.GM please the surveys to audit your staff you location is suffering .

I purchased the meta glasses after being talked into them by the sales rep at Lens Crafter in the…read moremall in Augusta, GA. When I initially got the glasses, the lady warmed up the ends and bent them in, but it wasn't enough, especially due to the excessive heat where I'm currently stationed in Texas, they just slide off my face. I flew into town on leave a little over a month ago and went into the store and the sales lady said that she could not alter them, even after explaining I have not been able to wear them because they fall off my face. I asked to speak to the manager. Her name was Katlynn at the Augusta Mall and she came out and rudely stated she couldn't do anything about it and that I needed to contact the manufacturer, before walking off. Essentially, I have a pair of glasses that I'm not able to use, and I need glasses to see daily. Buyer beware!

I had an urgent appointment for vision loss due to an ambush assault and I was 12 min late getting…read morea Lyft and they refused me and said they'll reschedule for next week! What business does that?please guys start reading reviews as I say the Staff is young and no one knows What their doing causing liability issues on this place! I Would not be Surprised if they're Sued and they are lacking professional Skills

The entire experience was professional and I was treated with dignity. I have had great experiences…read morewith Dr. Platt and Dr. Broome. There staff answered all of my questions and addressed concerns that I would have been unaware of since I have not visited an eye doctor much. The facility was clean and organized. I am extremely satisfied.

I've lived in Augusta for over a year and cannot imagine why I have never visited. They have a wide…read morearray of items and great parking. They also have a wonderful large fruit- veggie stand that is very reasonable. A fun day out!

This is a Huge place and filled with sellers of all kinds! My favorite is the old stuff!read more

I am extremely disappointed with the customer service at Eye Care by Design. They have been…read morecompletely unprofessional and have not kept a single promise regarding deadlines. It has now been over three weeks, and my husband still has not received his glasses or his contact lenses. Every time we call, we get a different excuse and no real answers. There is no urgency, no accountability, and no follow-through. We trusted them with our eye care needs, but this experience has been nothing but frustrating. I would not recommend this place to anyone until they seriously improve their communication and reliability.

Went in for a eye exam and all of the employees are very nice, but after my eye exam I was told my…read moreinsurance would get me 6 months worth of the new weekly's that they told me I should use. I normally use 1800 contacts because eyecarebydesign is always so expensive, but with this price I thought why not. After a month and a half, they finally came in. Only three months worth of contacts were given to me. So I called and told them, this is when they tried to convince me that 12 weekly contacts is 6 months worth. After I finally got them to agree that it's only three months, they said they must have misspoke telling me 6 months and that I can only get three. This isn't even going into the fact that the weekly's that they put me in can't last more than a day before non stop sticking to my eyes. It's a shame because when I was a kid I remember this place being so nice.

POV: bringing mom in for her annual exam & glasses APPT:…read more***** (5/5) Availability within 2 weeks; easy to make; multiple appointment reminders received LOCATION: ***** (5/5) convenient to Aiken or Augusta or North Augusta (all) area residents OFFICE: ***** (5/5) large, well lit, clean, beautifully decorated with art work of all types of animals wearing glasses (loved it!!); reception was warm & welcoming DOCTOR: ***** (5/5) Patient with care of my elderly mother; thorough with explanation of her eye issues both past and present; accepts most all eye insurance programs including Medicare GLASSES: ***** (4.8/5) good selection of both regular & sunglasses options; excellent help to ensure the glasses chosen would fit mom's lifestyle, hobbies and needs; they offer progressive lens, magnetic frames for easy sunglasses frame attachment, transition lens as well; only negative is the cost ; was impressed that person helping did try to find every available discount PRICE: $900+ with Medicare but no insurance for glasses/lens PARKING: (4/5) curbside, difficult backing out of spaces into traffic

Outstanding service from initial customer service to delivery and fitting of ordered glasses…read more Everyone was outstanding but Tori went above and beyond to help me out.

I received less than average service at this particular location…read more People who are actually there don't even attempt to help and when they do- it's lackluster service. Even going to the counter to pick up my glasses there were 2 women there, no one even acknowledged my presence. I always wait when approaching because you don't want to assume they are available or they have another customer, so I waited a few moments to be sure. One started cleaning the counter. The other talking on the phone- a personal call- so I approached and they were not happy I pulled them to ask for my glasses that were ready. I did happen to have to go back to have my glasses adjusted and a cute young girl with glasses was welcoming people in. She assisted me and was able to adjust my glasses - as the person who should take the time to do when you receive/pick up your glasses but they didn't. I went back about 2 more times after that and only dealt with her due to all experiences. SHE is the reason this Eyemart Express gets the single star. What is important but unfortunate, I can't remember her name! Where in the world in this city is consistent great glasses and customer care!? I found 1 place then they closed.

I walked into Eyemart express today to purchase glasses, I have used this company for years. On…read moretoday I was not acknowledged nor greeted when I approached the service desk. There was two employees speaking amongst themselves maybe about what was on the computer screen. However, they did not look up to greet me and another employee come over after six minutes of being there. This particular employee offered me to look around for frames. Yet, she began to assist someone who walked in after me. I find this to be completely unacceptable as well as inappropriate. I walked away without service not acknowledging that I was leaving the building. I will not patronize a company with poor customer service.