The place I had been going to for years usually takes about 1-2 weeks to get me my prescription…read morelenses, so I asked ChatGPT for places that could do them faster. This shop came up, so I went in person to ask about pricing and how long it would take. The person running the shop took the time to explain all my options and was very patient and respectful throughout the process. He was able to get my prescription transition lenses for my new Meta glasses within 2-3 days, which was much faster than what I was used to. When I first received the glasses, I noticed the lenses had small scratches or some sort of smudge. I brought it up, and without any hassle, he kindly ordered me a new pair of lenses at no extra charge. The replacement lenses were ready within just 2 days, and this time everything looked great. He even let me keep the first lenses he ordered along with an extra glasses frame. Overall, I had a great experience here, mainly because of the excellent customer service and how professionally they handled the situation. They also get the job done quickly. I'll definitely be coming back whenever I need new lenses again.

I looked online for a local business that repaired eyeglasses. The owner was very patient and took…read morecare of my immediate issue. I was quite impressed with the large inventory of popular eyeglass frames to choose from and given his business acumen will definitely go back.

What stands out? The treatment. Appointments with the actual doctor are quick, efficient, but not…read morerushed. Unlike other places, this isn't an assembly line like event where it's fast questions, boom, and then done. The doctor actually listens to what you say, gives you options to consider, and is over all, respectful. Kind of what all places should be like, but Eye Styles is a rarity like that, very worth while choice.

This place is a total scam. They charged me $75 for a lenses exam then they prescribed me the wrong…read moreone. When I went back to them and asked them to correct the prescription, they said I had to book a new exam and to pay for it again. They said that doctor who made the mistake is going to leave them soon. I mean, they admitted it was the doctor fault, yet, they didn't want to waive the exam fees. I would avoid this miserable place by all means and go spend your money where you get a decent service instead of this total scam.

I walked in today with my eyeglasses. They had stripped screw that would no longer stay secure. The…read moreyoung woman at the reception desk greeted me. I asked if they did small repairs. She said they could and took my glasses off to a counter a few feet away. She spent several minutes Trying to install the little screw that I brought her.she then tried to tweak the little hinges on the frames themselves and then brought them back and said she was sorry she could not take care of it. She recommended I take my Columbia glasses to the Oakley store since they sell Columbia glasses there. I asked her if she knew any nearby but she did not. I said thanks and I took my glasses over to Kaiser Permanente where I purchased them. When I got to Kaiser I explained to the person working at the counter that I could not get the screw in anymore as it was stripped and they said they could take care of it for me. Iopened up the glasses and handed them to a technician who pointed to the hinges and asked what happened. While the young lady at eyeglass world was working on them she crushed the hinges together with the needle nose pliers she was using, (where the screw goes into and the arm) would no longer fit in place. I was told they could try to fix them but there was a great possibility that it would fall apart and be ruined. The tech at Kaiser worked on them for about 15 minutes and gently was able to pry the little hinge open far enough to be able to get the arm installed and a new screw which was tapered in place because of the threads being crushed by the pliers. It is my fault for not looking at my own glasses before I walked out of eyeglass world but I really wish that the person working there would not be so deceitful as to Damage my property and then hand them back to me with a smile and recommend I go somewhere else. For this reason I cannot trust this company, specifically this location to work with my property or earn my money and respect.

I came in here after having a rough experience at another store. Wow what an experience. Everyone…read morewas was welcoming and friendly. Victor and Amanda helped me find my Third Pair of glasses that Tia the district manager was helping me out with. I told Tia the wrong store too!! I told her I was going to santee and accidentally came to El Cajon. I am glad I did because I found the perfect pair of glasses and had fun doing it. Victor was very helpful and knew exactly what I was looking for. He let his personality show and made me feel like one of his friends. Amanda was super busy but made time to make sure I was taken Care of. In fact they were both busy but still made sure I was taken care of. Way to JK team. Can't wait til my lenses get here.

Absolute scammers…read more I want to preface this review by saying that everything that happened to me today happened last year when I ordered my contacts through them as well. That time, I chalked it up to a misunderstanding. This time, it's clearly a scam. Several weeks ago I got my annual eye exam. My prescription didn't change much, just a few degrees in one eye. Still have an astigmatism in the other. I have been wearing the same brand of contacts for years. The doctor asked me if I liked them. I said yes. We had a whole conversation about them being bi-weekly, and her double checking to ensure that I liked that. Then, she trialed me on the updated prescription. This part is important--I opened the trial contacts myself. I tried 3 different ones, just different numbers, *ALL THE SAME BRAND*. I know what they look like, I've been using them for years. My trial was the same as what I always use, what we discussed, and what I asked for. Flash forward to picking up my contacts. I pre paid when I ordered. When I arrived at the store, I look in the bag and the first thing I notice is that there are not enough boxes for a year supply. There are. 12 pairs of contacts. I pick up the box, and it's not my brand. It's the store's own personal brand. Not only are these monthlies, but they're a whole separate brand. I tell the girl at the desk (glass, black hair, shorter) that these are the wrong contacts. While she was professional enough, I do want to say that she was very passive aggressive with me. She told me that the doctor trialed me on this brand. I told her I opened up the contacts myself and that the doctor and I had a whole conversation about it, and that is factually untrue. She just says "okay" and then continued to say FIVE MORE TIMES that the doctor trialed me on this new brand and that I'm wrong. I shut it down each time. Anyway, I ask for my correct contacts, and come to find out that the doctor put it IN MY PRESCRIPTION that I can only have this brand. In my literal prescription, the thing that I should be able to take to any store, she noted that I can only have some soft flex thing or whatever that's in their own personal brand. This is absolutely crazy to me, which I made sure to tell them. I straight up asked to girl helping me "does this not seem like a scam to you? To say that I can only have the brand made by your company?" She didn't really have much to say about it. It was very clear that she thought I was the problem, when they're the ones running a very clear scam. I stayed until they changed my prescription to take that out. We never discussed this brand. Never discussed soft flex. The girl at the desk tried to tell me that my old brand wouldn't work for my astigmatism, but I told her the astigmatism isn't new, and that the brand does cater to it. She did a quick check to very quickly realize I was right. They tried to order me the correct contacts, but I had them refund my order entirely and give me an updated prescription to take elsewhere. This place will never, EVER be getting my business again. It feels like it should be illegal to put that I can only have this company's brand in my official medical prescription. Absolutely absurd. I'm sure they get a kick back from selling their own brand somehow, especially since this happened to me not once, but twice. And on the second time, I clarified with them at the order that I wanted the same brand I always wear, and they confirmed that's what I'd be getting. I walked out of there nearly an hour later with no contacts, and an absolute disgust from this company and Doctor Diem Tran. They should be ashamed of themselves.

america's best is a stretch. used to go to eyeglass world and had no issues. the staff was friendly…read moreand helpful. my lenses were changed out in less than 48 hours. the price was very affordable when paying oop. now that they changed they wont change my lenses cause my frames are designer. they had a long list of frames they won't do. they always had you sign a waiver and they charged you extra for your own frames, so not sure why the negative switch. hope their corporate sees this cause they lost a loyal customer. *2 stars cause their employees are always helpful and knowledgeable

I had an incredibly frustrating and unprofessional experience at LensCrafters, and it was a…read morecomplete waste of time. A few days before my appointment, I came in to ask questions about my insurance and options. One employee was genuinely helpful and told me I'd receive $200 off my contacts if I purchased glasses. That information was the main reason I chose this location and scheduled my appointment. When I returned for my actual visit, the tone was immediately different. The front desk was dismissive, and once I was taken back, the majority of the staff was flat-out rude. The employee who originally helped me wasn't there, and every interaction after that felt like I was inconveniencing them just by asking questions. To be clear, the doctor and the male technician were the only positive part of this experience. They were both kind, professional, and genuinely helpful. Unfortunately, everyone else I interacted with completely overshadowed that. When I mentioned the $200 promotion I was told about, the staff acted like I made it up. They questioned how I "heard about it," then openly talked badly about their own coworker to me, saying she's "really old" and often gives incorrect information. That was extremely unprofessional and uncomfortable, especially said in front of other customers. Instead of trying to help or clarify, the staff seemed to gang up on me. I was there with my mom, and neither of us felt respected. Getting basic answers required far too much effort, and no one showed any interest in actually helping. To make matters worse, when I finally tried to order glasses, I was told I couldn't get the frame or the color I wanted. When I asked if they could check availability at other locations, they said they couldn't do that. No alternatives. No solutions. Just dead ends. I already don't enjoy going to the mall because the environment feels rundown and stressful, so for me to make the effort to come in and be treated this way made the experience even more frustrating. Between the misinformation, rude behavior, and complete lack of customer service, this location is not worth your time. If you plan on using this company at all, do yourself a favor and go to another location. For what it's worth, Roger the manager was polite, but the behavior of the rest of the staff needs to be addressed, it's a clear reason why this location loses business.

Beware when going to Iris Bright Optometry inside Lenscrafters at Parkway Plaza…read more I went in for a checkup visit and a new prescription in early October. After wearing my new glasses for 4 days, my eyes started to feel strained all day and I was experiencing headaches. I went in for a follow up with the optometrist and received a new prescription. After wearing the second new set of glasses, I experienced the straining and headaches again. I called and was asked to make an appointment for another follow up visit with the optometrist a couple of days later. When I arrived for that visit, I was told that the optometrist would not be seeing me and that he would not be giving me another prescription. It would have been nice to know this before I arrived for that visit instead of being surprised by this news when I arrived. I'm not sure what the reasoning or thinking was here, but I certainly do not feel like I was a valued and respected patient and customer. I received a full refund for the glasses I had purchased from Lenscrafters. When I asked for a refund for the $54 co-pay for the optometrist visit, I was told that I would have to speak with the manager of the Lenscrafters location and was told that he would be giving me a call. Nearly a week later, I still have not heard from the manager. I am now left with a prescription that is no good and will have to pay the full price out of pocket for a visit with another optometrist somewhere else. I have been wearing glasses for 30 years and have visited optometrists and purchased glasses through Lenscrafters many, many times (when my insurance has allowed it). In all of that time, I have never experienced anything remotely like this. This has been a truly disappointing experience. I will never do business with this Lenscrafters location again and am considering not visiting any other Lenscrafters location in the future.

WOW! What a beautiful store. A place for everything, and everything in its place. It was clean, it…read moresmelled good, and the music was jammin'. When the system started playing "Africa" by Toto, and I had my new sandals in hand, I knew it was more than serendipity, 'I was meant to be here'. I read some pretty awful reviews about the customer service here, so I wasn't sure what to expect, but I hustled in with my normal jovial jive. Mike kindly greeted me and led me to exactly what I thought I was looking for, Cobian sandals. While Cobian's weren't at all it for me (too tight in the middle of the foot), as I browsed Mike perfectly balanced providing support/giving me product knowledge with allowing me time to try things on slash check things out. In other words, anytime I had questions, which I had quite a few, he was there, but not in a hovery way. He informed me of other products, but really only when it was appropriate. As soon I tried my first pair on, Mike let me know where to find the nearest mirror. I knew I was leaving the store with sandals today, and Mike made that experience a breeze-no hiccups, no funny business, just excellent customer service. The same is to be said for the rest of the lively crew, including the associate who rung me up. Truly, nothing but good vibes here. Thank you to the entire crew! Again, this place was clean!

Colton is helpful courteous,kind and knows his stuff when it comes to all types of gear especially…read moreBMX bikes and Skateboards. He managed to help me pick out some legit gear with a combo pack that was cost effective rather than purchasing 1 pack and also gave me some pointers for the type of lifestyle I have when it comes to shoes on and off track. I am pleased and look forward to heading back for some more awesome gear and great service he provided. Thank you Colton!

Excellent customer service! They fixed the broken arm on my eye glasses quickly and they're…read moreprofessional and kind!

Well, despite all the negative reviews and mostly one star ratings I decided to give these guys a…read moretry. So they have a call center. I specifically asked if they accepted Blue Cross Blue Shield insurance and I was told that they did so I scheduled an appointment, drove over there, went in and they told me that they don't accept Blue Cross Blue Shield. They are out of network. This was an enormous waste of my time and completely avoidable, but they are absolutely incompetent. No wonder they have terrible reviews so for the most part, I would say these guys are a dismal failure. Take your business elsewhere.

TLDR: The glasses I got here are the best fitting pair of glasses I've gotten since I first started…read morewearing them almost 20 years ago! I cannot believe I've been wearing ill-fitting glasses for so long when Eleven Optical has been around. If you've got a low nose bridge, almost everything here will fit you so much better than brands that allegedly have low nose bridge styles but they still slide down (coughWarbyParkercough). I also don't really know what style of frames suit my face shape the best, but the super helpful staff here were able to point me in the right direction. Super quick turnaround time as well - I went on a Sunday and had them by Tuesday, but that's only because I needed the 1.67 index lenses which take a little longer and they're closed on Mondays. I think most prescriptions they can turn around within a day, which is amazing. On pick up day, I was able to get my frames adjusted to fit my face. As I understand it, they make as many adjustments as you need if you bring your glasses in. The only minor con is that the parking lot here is the size of a booger, but I was still able to find parking both times. I'll never get glasses anywhere else again!

Awesome service. Lots of options for Asian low bridge faces. Michael was so helpful and helped me…read morepick frames that fit my priorities (weight, aesthetics, etc) He clearly explained lens options between blue light filtering high index, etc and what made sense for my prescription Costs are reasonable and best part they were open on a Sunday afternoon and made my glasses for me same day. I was able to walk out of the shop with my classes in 20 minutes!

Got a nice, patient demonstration of a new technology. The store can do all normal optician…read morefunctions.

I had a appointment with Dr. Makor and she is the sweetest! I was a little nervous to get my eyes…read morechanged because it's been a while and at another location I didn't have a good experience. Dr.Makor makes you feel like a friend you haven't seen in a while. She helped me feel calm and made me laugh a few times. She is worth every penny! I felt she listened to all of my concerns and answered all my questions. The lady in the front that stalls the glasses I wish I remembered her name. She was so sweet! She was also very helpful and patient. She deserves a raise!