My visit to Sunglass Hut was brief--but remarkably effective, thanks to Sereen. She had an almost instinctive read on what would work for me and wasted no time pointing me to a pair that felt spot-on. No upselling, no guesswork--just sharp judgment and confidence that made the whole process effortless. Beyond that, she brought a level of ease and professionalism that made the interaction genuinely enjoyable. It's rare to feel that kind of connection in such a short window, but she made it happen. Equally impressive was the rest of the team. Despite a busy store and steady flow of customers, everything ran smoothly. The staff handled the crowd with composure and coordination, never letting the experience feel rushed or chaotic. In and out in minutes--but the impression was lasting. The prices here are very reasonable considering you are in a store that primarily sells premium brands - This store even does pricing right. My hat is off to this place hands down. read more

This store is perfectly located, easy walk from the parking lot. The staff are basic friendly, they great and provide their opinions. We came here to replace a pair of sunglasses that has reached its retirement. There were some great sales going on, not sure if it was for Mother's day or just to get old inventory out. We bought 2 pairs, but I ended up returning one the same day. I did ask for a brand new pair, instead of the one sitting on display. I'm not sure if she actually gave us the "new" one from the cabinet or the display one. But either way, we were happy with the one purchase we ended up keeping. read more

Sunglass Hut - Sunglasses Near Me - Leesburg, Virginia

4/5 stars because I was sold scratched sunglasses I bought Prada shades last week for the first time in sunglass hut. When I got home, the product had scratches on it. I figured it was the sales person (R.) that sold me the pair on display that everyone was touching and tried on. I made sure to ask him to switch it to another new pair that had not been touched especially with COVID and he said that was the last pair. I was bummed but I told him that I don't want the shades anymore. So then he offered to "check again" for another one in the cabinets. He came back and said he "found a NEW pair". So of course he sold it to me. I came home and opened it and found MAJOR scratches on it. I came back to the store and told the same sales person I want to do an exchange and he said NO and could only give me 50% what I paid for to go to another pair. The balls of this man is beyond me... THANK GOD the store manager Mr. T. was there and said he can do an exchange for the exact same pair at no cost. Then, sales person R. reluctantly got me another new pair and "assured" over and over again he never sells scratched shades. Lo and behold, the SECOND PAIR had ANOTHER scratch on it. And he claims that it was not a scratch, trying to buff it off. Smh .... Just shook at him lying to my face. Finally, the store manager ended up ordering a new pair directly from the website. That truly made a difference to my experience as I was very unhappy about how this sales person handled it. This was my first purchase from here and I was a little disappointed. Would I purchase another pair from here? No. Because I don't trust the sales people there. RECOMMENDATION FOR BUYERS: INSPECT every part of the sunglass before swiping your card. Make sure there are NO SCRATCHES!! Hope this helps read more

Annabelle was the friendliest and helped me pick the best sunglasses for my mom and I, she went out of her way to make sure I was given various options and provided me with the best deals, she went above and beyond, thanks Annabelle!! read more

The sunglass hut in leesburg outlet mall is wonderful. Me and my friend wanted a pair of designer sunglasses. We came to sunglass hut to try a few different styles to see what suits us. Razan, the sales lady there helped us a lot and made it very easy for us. Her customer service skills were impeccable. She walked us through all of our options. She helped us find the perfect pair of sunglasses and gave a very good deal. We would definitely be visiting this store whenever we need a new pair again because of her. Thank you Razan for all the help that you did for us. read more

Nice selection of shades and very prompt and helpful customer service. I managed to get some stellar Ray Bans that have the same look as those Carerra brand big and fading tint lenses for a steep discounted price (50%) because it was a returned pair with slight imperfections that is not discernible to the untrained eye. Even the case that is sold separately is less expensive than you would find anywhere online (plus the proceeds go to charity). This is a great store that gives you the opportunity to snag some shades at a decent price if you're lucky. However, if you're buying a new pair fresh out the box, keep in mind as a factory store you may come across shades that have imperfections. I noticed a model of Ralph Lauren shades where every single pair they had contained an imperfect chip. They had to pull them off the shelves and write them off when I notified the staff. Just be sure to inspect carefully when you are looking at the shades here. Otherwise, nice selection. read more

If you talk about the store is small, if you looking to buy don't wasted money! The store service is HORRIBLE. Their stuff are super unfriendly and the attitude is like a billion dollars salespeople. I went in, there's two worker people inside with other few customers. The man would just stand in front of the cashier and act nothing when we walk in like we're invisible. There's no Hi or how can I help you or welcome to bleh bleh bleh.... Nothing just Nothing -___- The other lady would stand and try on herself a few different style of glasses and look at each other and laugh and they just look funny. Overall experience, this is going to be my AVOID WALKING IN whenever I go back Leesburg again. read more

Worst of the worst customer service I would say.I purchased 2 pair of sunglasses with buy 1 get 2nd 30% off and while exchanging one sunglass I was told I would not get 30% off by Michael (so called trainee manager).His attitude was really bad and he lacks customer service skills and I would suggest him to move out from retail business .Nevertheless I spoke to Josh (manager) and he apologized on Michael's behalf and realized that 30% discount should have been applied .I am going back to the store this week to get that credited to my account .These 2 trips would cost me 4-5 hours of my time including the drive(Thanks to Michael so called trainee manager) read more

HORRIBLE customer service! The manager in the store refused to process my return claiming that she "could not" and that corporate could. Unfortunately, corporate said that it was not possible as well. So much for a 100% satisfaction guarantee. I will never buy anything from this chain again. I hope this review is able to save someone from loosing out on $100 like I did. read more

First let me start by saying that the staff seemed extremely competent and were very apologetic. Upon me voicing my concerns they were quick to offer me solutions but were firm to their policy. That being said, this may be the worst place to buy anything under warranty, especially considering the prices that Sunglass Hut charges for its products. I bought a pair of SPY sunglasses which were expensive in price yet cheap in build. They promptly scratched under normal use. I returned them under trade in policy Sunglass Hut has and received 1/2 credit (about $17) towards the purchase of an $180 pair of Half Jackets by Oakley. Shortly after purchasing these glasses I noticed a factory defect in the lenses. The customer representative who sold me the Oakleys boasted about how great the warranty was, and that if I didn't like glasses that they sold, I could exchange or return them within 90 days no questions asked. This led me to believe that these glasses donned the same warranty I received with the original glasses. After noticing the factory defect and attempting to return them, the staff refused to stating that the warranty "was not valid" for glasses bought with the exchange promotion. This being news to me, I asked to speak to a manager who promptly told me the same thing and was unwilling to refund the money, despite the discount barely only covering the taxes paid for the Oakley's. Though this may be policy of the company, at no point before or after initial purchase of these glasses was I informed of the voided warranty, nor was it taken into consideration by management in their decision. Had I known of this I would not have purchased from this store to begin with. I was able to exchange the lenses under factory defect, and left. Let me reaffirm that staff were polite and apologetic; however, as a waiter at a sports bar, I don't have the income to brush off an $180 loss over poor communication on part of the staff. I will not be buying from this Sunglass Hut; however, I don't discourage buying from it. Just make sure that you receive written confirmation of ANY warranty you're offered, lest you end up in my situation. read more