There is a reason this store has such a low rating. Customer service was hideous! I was greeted by…read morea young lady that didn't let me complete my sentence before she nonverbally began to usher me to the eye exam area. She never gave me an opportunity to inquire about my insurance. When I spoke to the manager she was very rude and said the other girl was due to clock out. You only get one chance to make a first impression and this was a major fail.

Dr's office staff was professional. Lenscrafters staff tried to be but it was all about the cost…read more Natalie acted as though she wasn't pushing the top price lens but when we tried to go less than what she wanted there was an excuse that the type we wanted wouldn't work. Then Nikki the manager swoops in at the last minute on the 2nd pair which were sunglasses, and guess what.... Lo and behold the frame we chose for sunglasses had to have a certain type of lenses that were 125.00 more than what miss Natalie had just quoted us. Long story. They make spiffs on the type of lens they sell you, the type and cost of the frame, and an extra big spiff for the second pair. Money money money, by the pound.

Nice large shopping center with a variety of shops and restaurants and plentiful parking in the…read morecenter lot. We stopped in for Whole Foods, at which point we pulled an "If You Give a Mouse a Cookie" adventure by spotting the Crumbl and deciding we need to stop there... so on and so forth as we saw all the options! It's a pleasant and nice space to walk around too.

Where have all the stores gone? I thought the Center was going to be like Rookwood Commons in…read moreNorwood. Now I hear Whole Foods is pulling out and moving to West Chester. This is such an amazing community that's going crazy with construction and improvements. This shopping district, while loaded with restaurants, doesn't really offer much else. The parking lot is oddly designed to promote pedestrian traffic for the retail shops. Sadly, even the store clerks aren't sure what's going on. Nordstrom Rack was the biggest disappointment of all. I wish there was a shared master plan for the future of this shopping center. To date, don't waste your time...

Great service you cannot find anywhere. But in northern Cincinnati. Salvaged a destroyed pair of…read moreglasses for a pittance. Highly recommended.

He is very reasonable and very knowledgeable.and a great person. I highly recommend himread more

Efficient and effective. Just be sure to plan ahead and book your appointments in advance because,…read morethey are busy for a reason.

I live in California and have received in April, 4 emails (about different patients) reminders for…read moreappointments and registration. I have called and asked for my email to be removed. I got another one yesterday and called and again asked for my email to be removed. Today, I received another so I called and asked it be removed from this person's file as well and then said "do they have other family members you can check and see if my email is in their chart?". The person who answered the phone told me she had removed it from ALL the family members in a not so nice tone. Clearly she didn't or I wouldn't have received a 6th email from their office! An apology would have been nice instead of attitude!

I went to the Sunglass Hut in Kenwood Mall to find an anniversary gift and I found the perfect pair…read moreof sunglasses. Katie and James provided exceptional customer service which made my shopping experience more enjoyable than I had anticipated.

The experience started out great looking and trying on different options. My friends birthday is…read morecoming up and we wanted to take advantage of the buy one get one %40 off deal. We both found a pair and decided to purchase. The manager was on lunch and Laura was the one who proceeded to check us out. While packaging up our items she notices an African American man walk in and whispers to her co worker I'm guessing who is really security to keep an eye on him she just doesn't trust him. Mind you he had on bottega tennis shoes was clean cut and was just looking around his wife had even let him know she was running to another store!! This upset me very much!!! She proceeded to throw the glasses all over the place while packaging them up very shaky pretty sure she was on drugs and it was straight up uncalled for!!! Upon asking to type in a credit card number she told us they don't do that because of fraud which is fine but then when I go to use another card she's like yall are besties right can't yall Cash App each other or something and it was just weird vibes. Either way I paid for them with my debit card and tried to get away from her as quick as possible. I know they say customer service is dead but if I'm spending 1,000 on some sunglasses can we at least get the chance to enjoy the experience...

They lady was very nice, never spent a lot of money in glasses before and didn't know there were so…read moremany kinds and she was very knowledgeable about all the sunglasses, she was able to explain everything and she Ben framed the glasses to fit my face and didn't know that was even a thing either!!

Just bought a pair of #rayben sunglasses 40% off. Walked in indecisive but those guys in there were…read morereally helpful and friendly. Thanks!!!

We always enjoy shopping here. Lots of good options for the older kid/teen/adult crowd. You can…read moreusually find some good deals depending on the store, but honestly this isn't necessarily all outlet type stores anymore. Ample parking.

We were visiting from OK and shopped here. Found many good bargains. Not all stores are a great…read moredeal but if you have the time to look you can probably find something. Wife got a great deal on a nice Columbia winter coat. We also found some very soft Puma sweatshirts for under $20. My girls found some good deals as well. Some stores there weren't really anything that seemed discounted.