Efficient and effective. Just be sure to plan ahead and book your appointments in advance because, they are busy for a reason.

I live in California and have received in April, 4 emails (about different patients) reminders for appointments and registration. I have called and asked for my email to be removed. I got another one yesterday and called and again asked for my email to be removed. Today, I received another so I called and asked it be removed from this person's file as well and then said "do they have other family members you can check and see if my email is in their chart?". The person who answered the phone told me she had removed it from ALL the family members in a not so nice tone. Clearly she didn't or I wouldn't have received a 6th email from their office! An apology would have been nice instead of attitude! read more

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I have been expressing that my perscription seems wrong for two years and my doctor said that it was the exact same. Calling to book an appointment and being told that I have to wait months to continuously be given the incorrect perscription is outragous. I went to a different doctors office and she immediatly told me that my perscription in my glasses was wrong. I was being perscribed contacts that were the same L and R while my glasses were different on each lense (no wonder I couldnt see). It is very frustrating to be ignored by my doctors and I had to have the wrong perscription for two years until I switched to a different office. read more

MVC is incredible. We've been cared for by them for years now. They seem to just be getting better. Extremely high quality eye care. They take the time to explain any questions. They're never in a rush. They also have a fantastic selection of frames. Recently after realizing my prescription hadn't changed after being seen by Dr. Fisher, I chose not to replace my glasses. I've had them several years and purchased them from MVC. A week later, ironically they cracked. I called MVC and their support had stopped carrying them but they told me if I could find them, they'd swap the lenses AT NO COST. Who does that? I did located a pair, brought them in and in about two minutes they had them swapped and NO COST! I can't say enough good about MVC. We are picky and would highly recommend them. read more

We love Mason Vision Center my husband and I have appointments once a year and we are in and out in a 1/2 hour. We have Dr. Kaci Stucke OD and she always takes the time to explain how are eyes are compared to last year. Obviously we are older and she watches for Glaucoma and degenerative eye disease which runs in my husbands family. We like the most up to date examinations which we get there. We are very happy with the service and care that they provide. read more

Let me begin by saying that the last time I went for an eye exam or to get glasses was over five years ago. I am not familiar with how to navigate the system and individual providers. The person I spoke with never inquired what sort of services I might need leading to this unfortunate situation. I spoke with Mackenzie. I called in and inquired if MVC took the insurances of myself and my fiance. They did. I mentioned that my insurance expired at the end of February and wanted to make sure billing would go through for my glasses the day I came in. Mackenzie said yes. I was never asked if I had a prescription or if I needed an eye appointment. I said "great, I look forward to trying you guys out" and drove up there with my fiance. From Kentucky (I had another appointment in town so it worked). I arrive to find out they were booked for appointments into February. Isn't that something you would want to communicate to someone? I admit I did not think to ask about an appointment, all of the places I have been to had accepted walk-ins (non-nationwide chains like MVC). That was my mistake. But I should have been asked what sort of services we might need, that their appointments were booked. Instead I came up to find out I could not be served. I asked if they could make any exception to see us today. They were not able to, though they did try to refer me to another location "who might be able to see [me] by the end of January." A little bit of communication over the phone by Mackenzie could have prevented all this. read more

The best eye care team in the Tri-State area. I could go on and on about their care, personalized service and excellent medical care. Save your sight and sign up with Mason Vision. read more

I went here for the first time for an eye exam yesterday and could not be happier with the experience. I completed my paperwork before arriving because they have it on their website available to print. I got there a few minutes early and they started my exam right on time. I only waited for Dr. Stucke for a couple of minutes. He explained everything well and let me ask questions, I did not feel rushed. Everyone at the office was friendly and professional. This was much better than going to Lens Crafters. read more

Anyone who knows me is well aware of my extreme phobia of anything to do with eyes. This includes visits to the eye doctor. I hate going more than anything in the world and put off going for years at a time, despite not being able to see very well. An upcoming change in insurance and constant headaches spurred me to suck it up and make an appointment. Plus, my husband dragged me there. The receptionist is always friendly and works hard to accommodate your schedule, offering a variety of convenient times. I met with Gregory J. Stucke, OD and he was beyond patient with my theatrics (including tears and deep breathing). He did a great job of explaining what exactly he was doing and why, giving me plenty of time to relax/panic. When explaining my diagnosis, Dr. Stucke even drew pictures to help me better understand the problem and proposed solution. The woman who assisted me in picking out frames was also friendly. She offered to order in frames in a variety of colors to make sure I was happy with my selection. Overall, I absolutely hate having to come here but they make the experience as bearable as possible. I am sure that people less crazy than me would enjoy their experience and quickly rate them 5 stars. read more

Mason Vision Center is an excellent place for eye exams and glasses. I have been going there for several years and their staff is wonderful and very professional. They have been soooo incredibly helpful. In fact, I purchased glasses and sunglasses from them and the special mirrored lenses didn't arrive in time for our vacation and they made tinted lenses onsite for me so that I could take my new glasses on vacation. That was wayyyy over the top customer service. I highly recommend Mason Vision Center. read more

I was a new patient and everyone I encountered was absolutely wonderful. I was in and out within 30 minutes. Dr.Orr is phenomenal and has really great energy. She obviously loves what she does!She worked with me, listened to my concerns, and collaboratively developed a care plan. They even sent a thank you card to my home to show appreciation. I would recommend Mason Vision Center to anyone looking for great care and service. read more

They are awful. I was there for nearly 2 hours. That time frame is simply unacceptable for an eye exam. Oh and I was also charged some BS $40 "contact lense fitting" fee. I've had the same contacts all my life! Just another way for them to make a buck off of me. It was a complete circus. Lesson learned. read more

We had a great experience from receptionist and the actual dr., Jenny the person "assisting you" with insurance is the rudest person to deal with.. No explanation what so ever just a negative answer to everything. A shame because drs are very polite. It looks like Jenny doesn't want any patients to go there. read more

I was pleased with the eye-check up. Everything went fine. But the lady (Jenny) that handles the insurance for frames/lenses is really rude.

The worst doctor office ever. Went for a regular eye exam, paid the co -pay, but now get a bill for $ 150 for contacts fitting fee. Never touched any contacts in that office. Are you kidding me? read more