Stay away from this place - rampant fraud problems…read more The initial eye exam wasn't too bad, no problems. The doctor recommended another, more complete eye exam and when I inquired as to the deductible and copayment costs, I was told there wouldn't be any due to it being taken care of by my health insurance rather than vision insurance. I had the exam, and then three weeks later received a bill for hundreds of dollars. I went to the office and asked them to remove the mistaken charge, and they refused, saying that I signed an agreement that I had to pay deductible costs. When I stated that this is exactly what I asked (if there were any deductible charges) before the exam, the desk person made a call, laughed with the person on the other end, hung up and then said it was too bad, I had to pay the charges. I called their billing agency who also said there was nothing I could do, and that this wasn't the first fraud complaint they received from this office. It looks like I am going to Small Claims Court to file a suit against Dr. Gretchen J. Brewer & Associates.

I setup an appointment over a month in advance using their website. The day before the appointment…read morethey called to confirm the but had the wrong time. I checked the confirmation email and let them know that time was incorrect. They insisted I was wrong even though I had a confirmation from them and didn't bother doing anything to correct or even apologize for the inconvenience. I chose to get my glasses made somewhere else and discovered that they placed an authorization on my insurance plan for the glasses. Had to make several calls to the office to ask that the authorization to be removed and they failed to do that. After waiting for a week I finally had to call the insurance company to get that done. On the plus side Dr. Brewer seemed nice and very thorough. I won't be back after my experience here.

My daughter broke her glasses at school and I was desperate. Fortunately, the manager looked…read morethrough so many frames to find ones that fit the existing lenses. In and out in less than 20 minutes! Thank you for taking care of us!

Very complete exam with all the best technology. Also the frame and lense choices were great.read more

I need to have surgery on my eye next week, and since it will change my prescription, I needed to…read morehave a pair of glasses made so I can see properly after my surgery. My insurance will not cover a new pair until February 2026, so we have to pay for them out of pocket. We went into Lenscrafters in North Wales to get a price on a single vision pair of lenses with a set of frames I already had, because we thought they still had a quick processing. They quoted us over $600, with a 10-12 day turnaround time, just for lenses. We walked back out. Their attitudes gave us the impression that they did not want our business. America's Best quoted us around $200, with new frames, high impact lenses, and anti glare coat, but unfortunately could not guarantee they would be completed before my surgery, otherwise we would have purchased from them. Pearl Vision was gracious enough to recommend Plymouth Opticians, which is one of the only places in the area that still has an onsite optical lab. He sat down with us, went over the most affordable options, and said he could have the glasses done before my surgery. I will have a new pair of glasses by Tuesday, they have a three month window if the prescription needs to be tweaked, at no charge (unless the lens requires a prism, then it was $25 at most), and they were around $300. It pays to shop around for the best prices and service, especially if you have to pay out of pocket. I would suggest NOT going to Lenscrafters unless you are absolutely desperate, and have a ton of money to burn.

My wife purchased expensive designer frames and lenses there 2 years ago. The lenses got scratched…read moreso I brought the glasses in for lens replacement only that I was willing to pay for. Nope. The prescription expired 11/19 and "according to state law" LensCrafters cannot instal new lenses. BUT had she purchased their protection plan they would replace the lenses using the old prescription. That makes no sense at all. They obviously have good lobbyists in Harrisburg . Thus ended our families 20+ year relationship with LensCrafters and we will be taking our business elsewhere.

This was the worst eye exam I have had in 20 years. Dr Bolstein was judgmental and rude. He never…read moreexplained what he was doing during the exam. Showed no care or kindness. He criticized the fact I ordered my glasses online, telling me that you never know if you are getting an accurate prescription and I should buy only there. He did my exam, and told me my prescription had changed and I needed new glasses. Since I was so unhappy with this exam I went to another eye Dr and paid out of pocket for an exam. There I was told my prescription had not changed and my current glasses were fine. Side note my prescription has been the same for the past 10 years. There are plenty of other nicer and caring eye doctor in the area. Skip this one!

I have an eye plan with my employer that requires Target Optical to get a free pair of glasses. I…read morewasn't expecting a chain store optical to be this good. The employee was cheerful and very helpful, directing me to what I could get for free with my plan, and helping me order extras to stay within my budget. He placed my order, smiled and chatted, and even adjusted a pair of glasses I brought that I didn't buy there. I could not have had a better experience anywhere else. 5 stars.

This optical shop has taken very good care of me over the years. I only wish that I had given them…read morea fantastic review earlier. Although then I wouldn't be able to share my experience today. I came in for a contact check up with the doctor's office located on site. I brought with me a pair of Oakley sunglasses that I purchased through the shop 5 or 6 years years before. The arm sleeves that go over the ears were peeling apart. I had been told before that the sleeves were no longer available in that style of glasses. I asked them the name of the style of glasses so that I could try to find them online. She asked if she could see them and asked me to stop back before I left. She came over to the waiting area five minutes later with my glasses all fixed up, arms and nose pieces replaced and polished to a shine like new. No charge! Highly recommend to do your eye wear shopping here. They take good care of their customers!

Friendly and great service!!! The glasses people We're top…read morenotch!! Very knowledgeable and I enjoyed myself:)

If you have a vision prescription that is not from Spectrum Vision Care, the glasses will be…read moresubpar, no matter what you pay. The people who we interface with when ordering glasses are no trained properly and are not Optometrists. When I picked up my glasses the vision was blurred. I told the person and she told me, "No it is not". The person did zero adjustments on the frame fitting, proper alignment of lenses, etc. She just walked away. They can just blame the problem on someone outside the office. The premium Essilor lenses provide much less vision detail as standard lenses. This is not an ophthalmologist office.

Jacob was such a big help! Friendly and knowledgeable... Just the kind of employee you can depend…read moreon to give excellent service!!!

I took my 80+ yr old mom to an appt. EVERY ONE OF THE STAFF WAS KIND, HELPFUL, & ATTENTIVE…read more The dr. was thorough and explained everything carefully. QUALITY people, quality experience. Thanks thanks thanks!