My two children and I had eye exams here, but our insurance doesn't cover frames just the exams…read more After I told them that I would be purchasing glasses online because there was no way I could afford even one pair of their glasses they were very rude and the tech's tried to refuse to do our PD measurements. After some convincing they begrudgingly agreed. They did my two kids, but when they got to me, I noticed they held the PD machine at a strange angle and the measurement came back much different than my previous PD. I asked if they were sure they did it right and they responded with a very curt 'I know how to do my job' I got a more recent eye exam at a different place and they confirmed my PD measurement never changed and that the people at Casco Bay had botched the measurement purposely because I wasn't buying their glasses.

I was referred to Casco Bay Eyecare by a neighbor who has used them for years! They are by far the…read morebest place to go for an eye exam & glasses. My great experience started with an enthusiastic greeting by Debbie as soon as I walked in the door. Courtney & Dr. Amy Cyr gave me a super thorough eye exam. Then, Gina Namin pleasantly & patiently dealt with me while I tried on 25 different pairs for frames. She made sure they were just the right one & fit perfectly. Fast forward 6 months and I went back for a pair of prescription sunglasses. I needed a new style. Nick Howe was a huge help and pickled out a pair of Maui Jim sunglasses I would have never tried on myself. He was so good - my wife even loved the ones he picked out!. I just picked them up and Gina again made sure they fit perfectly. The best customer service I've received in a very long time.

I tried to support local businesses and so I went in. I was told we don't repair glasses okay but…read morethen he went on. We won't service cheap glasses bought at other eyewear businesses. We wouldn't make any money so then he said if I give him $69.95 which would be a credit to buy glasses from him within 5 years he would put a new screw in my sunglasses.

Hey! First review, alright!…read more Doug at Specs For Less was extremely helpful. I feel like I got a great deal on my new glasses. Having priced it out online, I definitely got it much cheaper here. I went in Tuesday and had my new glasses Thursday morning. Quick, well priced, efficient, and extremely friendly.

I've been here multiple times for snowboard stuff, as a complete beginner…read more For myself, I got my entire setup here, board, boots, and binding. Sasha helped me and she was great, making sure everything worked for my body and my needs. I also brought in my daughter's stuff because we had problems with the boots and bindings (marketplace purchase because we weren't sure she'd stick with it). I expected to have to buy new bindings. They didn't sell me anything that I didn't need and they shared all of their experience to help us solve the problem. I am SO thankful for everything they shared, there is no way we'd have reached that point on our own. We worked with Travis and Matt who were really awesome. I definitely recommend coming here if you have any issues or unique needs, or if you need a new setup or are a beginner. Also, stop in just for your regular stuff! They have a huge selection of all of the layers and accessories. Obviously there are expensive things, but it isn't an uncomfortable sales environment at all.

I just dropped into Alberg to look for ski pants, a jacket, a snowboard boots, and bindings for my…read moredaughter. I have conservatively spent over $4000 at this establishment over the past several years, and I keep coming back despite the profound lack of customer service that I've experienced previously. But they're the only show in town, and what can you do right? Well, today was the last straw. I was literally the only customer in the store. Not only did nobody ask me if I need it any assistance, but while I was browsing in the children's section, one of their technicians walked by me, kicked me in the shins, bumped me into the clothing rack and didn't apologize or say excuse me. He didn't even acknowledge that I was there. It's bad enough that most ski bums are drunk or high while they're working, in addition to being allergic to basic customer service. It's even worse when they assault you while they're ignoring you. I will never, ever ever ever set foot in an Arlberg again.

Yo... just noticed three years ago - great review. Happy with my progressives. I was, then a little…read more over two years later the lenses had clouded up. I've had glasses for 20 years and lenses have never gotten cloudy. Took them back only to hear the glasses were out of the "2 year warranty with the manufacturer." Not my problem! My relationship was with the Eyes of Rosemont, which sold me the glasses and should have stood behind. Buy no: Glasses were useless and looked weird,. Went to Costco and had a great experience for 1/3 the price.

Everything went well. The office staff, technicians and Dr. Tricia are terrific. Dr. Tricia is…read moreprofessional, smart and listens to you. She does not rush through the exam nor does she rush through discussing it with you. She allows time to listen to concerns. And made suggestions that alleviated those concerns. Roxanne was thoughtful and professional. I'm embarassed to say there are 2 people who helped me and i forget their names. The young women who greets you and the young man who helped me with frames. He was very helpful. I always find that difficult he made it very easy. The young women was very friendly and professional. I had a question or two and she was patient and informative.

Jeff and Moreyn are the best! They are so great at helping you find the perfect pair! Highly…read morerecommend!

Since adding their counter the customers seem very happy and often thank them for their help…read morenavigating the 500+ pair of sunglasses they have to choose from.

This is a very popular gift shop at the heart of Old Port. They really embrace the shipwreck and…read morepirate theme, as multiple parts of the store are designed for this theme. There's a pirate statue outside the store, a popular photo spot for visitors. They have a lot of souvenir and gift items related to this theme. The aisles are really slim, so prepare to run into other people a lot. The store has plenty of unique items including apparel, decor pieces, magnets, books, cookware and lots more. Prices are comparable to other gift shops nearby. They have multiple registers to keep the checkout line moving. Staff are friendly and helpful.

Bought a couple of things for $100....if I knew "Logan" was going to have zero personality and not…read moreacknowledge me or say thank you after I said both to her at the beginning/end of our interaction, I seriously would've walked out and said no thank you. If you don't like your job, please quit. Your lack of interest in the customer in front of you but your enthusiasm talking to your coworkers was duly noted. 2 stars because I like the things I bought.

Professionalism, technical expertise, clear communication, trust, friendliness, courtesy, and…read moreempathy are all hallmarks of excellent customer service. Karen and her team display all these attributes. I felt respected as soon as I walked through the door of this shop, and my (many) questions were promptly answered throughout the process of securing new eyeglass lenses. I highly recommend VIP Eyes for your eyewear/eyeglass needs.

Purchased my second pair of glasses here a few days ago. The owner of the business was there to…read morehelp me out this time around! He was so kind and helpful. The value of my glasses, their glasses, and the quality they offer in the different lenses choices is such a blessing! Every time I come here, people are always so kind!