Professionalism, technical expertise, clear communication, trust, friendliness, courtesy, and…read moreempathy are all hallmarks of excellent customer service. Karen and her team display all these attributes. I felt respected as soon as I walked through the door of this shop, and my (many) questions were promptly answered throughout the process of securing new eyeglass lenses. I highly recommend VIP Eyes for your eyewear/eyeglass needs.

Purchased my second pair of glasses here a few days ago. The owner of the business was there to…read morehelp me out this time around! He was so kind and helpful. The value of my glasses, their glasses, and the quality they offer in the different lenses choices is such a blessing! Every time I come here, people are always so kind!

Excellent. Just updating for 2026! . The best office overall 'eye care team' remains the same…read more---highly professional, friendly same top medical care, in and out quickly. Texts convenient. 20 yrs experience. More than 5 stars !! A galaxy

I have used the services of Dr Gagnon since 1999 when I first moved to Maine. Gagnon is one of the…read moremost technologically advanced in eye examinations/care of other eye doctors around. I know that from hearing friends who use other eye professionals and they have experienced "old school" exams/tests. Not knowing more advanced testing existed..Surprised me that other doctors may have age old experience, but do they keep up on technological advancements? Dr Gagnon + associates I highly recommend.

I always thought LensCrafters would be out of my price range, so I never shopped there. After…read morelearning they were in-network with my vision insurance and getting a recommendation from the vision specialist at Walmart, I decided to stop in. I'm so glad I did! Emma was fantastic--friendly, knowledgeable, and very efficient. She helped me find frames I really loved and made the entire process easy and stress-free. I was pleasantly surprised by the great deal I received on two pairs of glasses. Overall, it was an excellent experience, and I'll definitely be returning!

Everyone there was super nice and helpful and I'm very happy with the all of the glasses I gotread more

Yo... just noticed three years ago - great review. Happy with my progressives. I was, then a little…read more over two years later the lenses had clouded up. I've had glasses for 20 years and lenses have never gotten cloudy. Took them back only to hear the glasses were out of the "2 year warranty with the manufacturer." Not my problem! My relationship was with the Eyes of Rosemont, which sold me the glasses and should have stood behind. Buy no: Glasses were useless and looked weird,. Went to Costco and had a great experience for 1/3 the price.

Everything went well. The office staff, technicians and Dr. Tricia are terrific. Dr. Tricia is…read moreprofessional, smart and listens to you. She does not rush through the exam nor does she rush through discussing it with you. She allows time to listen to concerns. And made suggestions that alleviated those concerns. Roxanne was thoughtful and professional. I'm embarassed to say there are 2 people who helped me and i forget their names. The young women who greets you and the young man who helped me with frames. He was very helpful. I always find that difficult he made it very easy. The young women was very friendly and professional. I had a question or two and she was patient and informative.

Called last week to ask a few questions about the process of making glasses eta and things like…read morethat was met on the phone with a girl who clealy sounded like i was wasting her time and told she will not tell me how long it takes so today i went in to see about hetting glasses in person and i immediately knew i was dealing with the same girl i asked can i get glasses made i have my prescriptionand inshurance she then pointed me to a wall of glasses and said go look at them and she disappeared i had questions about the frames and if they had certain ones in stock as there are alot of frames there and i was struggling to find the ones i like my customer service experience here was absolutely abysmal, not once but twice. And I do not believe any eyemart will be earning any of my business. In the future. I guess having the least expensive glasses means you're getting the cheapest. Possible customer service as well. And it's really a shame because I have multiple people in my family who exclusively shop at this location and all they ever do is tell me how great it is.It's really a shame that my 2 experiences Here were awful

If 0 stars was an option, I'd select it. My daughter and I sat here for 15 minutes as 4-6 employees…read morecompletely ignored us. We signed in on a sheet as 1 employee spoke extremely loudly with 2 ladies in an apparent social hour. Once someone did acknowledge us, he was rude, crass, and arguably unprofessional. We will never come back here.

This store is the one. The woman who helped me was gracious and finally got my sunglasses adjusted…read moreright. I have been on the hunt for quality, good looking frames that don't break the bank for a long long time, and today I found the place. The selection is dense with quality frames with style.

I've been buying my eyeglasses here for years and have always been very happy with the service Kim,…read morethe manager, provides. She has been there for I think since they opened! They have a nice selection of frames. I prefer to have Kim do my eyeglass fittings since I haven't always had a good outcome with others there, but no one is perfect. Kim makes sure it is, though. Covid stuff: Limit is three customers, they are very close to the entrance to the mall and they open at 10:00 which is an hour before the other stores which I like so that I can go when the food court isn't yet filled with people. Employees are masked.

I have been a patient here for nearly 20 years. I started here when Dr Hall owned the practice…read more Once the Groton sisters took over the practice it has gone downhill. Deceitful billing practices, unfriendly doctors, BAD and inaccurate medical advice, etc. My first problem was their doctors contradicting each other about a major problem. One recommended surgery the other recommended I "wait and see." Well which one is it?! They wouldn't discuss with each other to see why they had such radically differing opinions. The most recent problem I had was a bogus $100 "contact fitting" charge. All the doctor did was reorder my same lenses. She didn't actually fit them or even discuss the lenses with me. Now I'm having problems with the fit of my contacts and have no recourse without wasting even more money with them. Avoid this practice at all cost! They are deceptive and don't care about their patients' health.

Dr. Hall is just the best. You'd be hard-pressed to find a more intelligent, considerate,…read moreinformative, thorough, and helpful eye doctor. Really cool guy. The staff are very nice and do a great job as well. In the era of many impersonal medical offices, here is one that puts the patient/customer first and is always helpful, never advantage-taking. Contacts orders come in super fast. The waiting area is pleasant and lit by natural sunlight. There is a glasses place right next door in the plaza that is fun to browse, too.

I've been a customer since the 1980s, and Classic Eyewear gets my glasses right every time. The…read morehuge selection of frames ranges from classic to trendy, and Paulette offers a range of lenses from single-vision through bifocal and progressive (and, of course traditional readers). The lens range includes a pixelated progressive lens that transitions from focal length to focal length so naturally that it feels as though I'm not wearing glasses. Listening to clients' needs, understanding of clients' visual issues, attention to detail, and customer service will keep me coming back to Classic Eyewear for years to come.

You won't find anyplace with a better balance of: -Deep…read moreknowledge of vision and specialized needs -Style, something for everyone and not the same frames everyone else has -Customer service and a down to earth understanding of how glasses fit into your life, your style and your budget Go there. You won't regret it.