When you are a new customer they will do a great job. My friends and I have become regulars and the service has become considerably worse. This week I made us both a n appointment. My friend begged me to try booking a new place, but because I'm kind of a creature of habit, I booked anyways. I should have listened!!!!!
We get there ontime for our appointment. We follow the routine of picking a color, from the small selection of new colors. We wait 45 minutes to even get in the chair. I guess I hadn't really noticed because we were so caught up in conversation. Meanwhile, a gruop of three ladies walk in (new clients) and are ushered to the pedi chair. We bring this to the attention of the owner. She instructs her staff to seat us in a chair. We get lukevwarm water, and we wait some more as they do the new clients feet. My friend is llvid and I have to hear I told you so. But, I will say, once it was our turn (with an appt)we were both satisfied with the pedicure today. There have been times, depending on who has done my pedi, in which I haven't been.
Okay we make it through the pedi, now time for both of our fills. Well, there is only one person, besides the owner (when she wants to-no matter how busy it is) that does nails. So of course we have to wait some more (even with an appt :-/). We finally make it through that process. My friend survived unscathed, no bloodshed this time for her. Me however, battlefield war wounds, my skin was filed and cut with the drill. The lady was overly rough and careless with my hands, and laughed when I expressed my concerns. My fingers are extremly sore as a type this review :-/ . Then I am hit with another I told you so from my friend.
Okay, now it's time to pay. And I must admit, I have noticed that the price is NEVER the same. Even if you get the same service everytime. Inconsistent is the word. I didn't want to carry my purse in that day, so I called back anonymously before we came to our appt. to ask the price of a a pedicure and fill. The owner, which I can identify her voice on the phone because I am a regular told me $18 for pedi, $13 for fill and $3 if you need a nail fixed. So when she quoted me $40. I lost it. She quoted my friend $43. We both came in with no broke nails. However, my friend did get french tips ($5). So it just doesn't add up $18 +$13= $31. When I asked the owner about the cost, she said she cut my toenails down, and mumbled something else enaudible. They then began talking in another language. Which is very rude! I was hit with another I told you we shouldn't have come here, there are several nail salon s on Grand Ave.
After 3 hours in the salon (with an appt) after being abused, mistreated, and being overcharged, on more than one occasion, I finally get it,.......time to find a new nail salon. In my ideal world your nail experience should be pleasurable, peaceful and relaxing. We left there and headed to a lounge for lemondrops. In no way should your nail experience lead you to drink!!! read more