Terrible experience. Me and my roommate never got back our safely deposit for minor scratches on the wall and spots on the carpet. No flexibility or help in anything. The worst property management around. Avoid at all costs. read more

As a property owner, I can attest to the professional level in which Sunnyside Property Management, manages our rental units. In my experience they treat both the tenant and property owner as customers, always striking a balance as to what is in the best interest of all parties. They thoroughly vet all applicants to ensure the best tenants are found to occupy our units. Some applicants may not like that level of scrutiny, but as a property owner, it is imperative to find tenants that can reliably pay their rent, coexist with neighbors and treat the units with a reasonable level of respect. I highly recommend Sunnyside Property Management if you are looking for a competent, professional and experienced management company in the Boulder area. read more

I found Sunnyside to be a typical management service- generally disinterested in the tenants. I don't think I would avoid them altogether in the future, but it would have to be an extremely good opportunity to consider renting with them again. read more

Billed incorrectly for utilities on multiple occasions, neither maintenance staff nor management return phone calls, snow shoveling crew comes out to shovel a fraction of an inch of snow and then you get billed for it. read more

The worst experience I have EVER had with any property management company in Boulder. The monthly utilities are like 300 dollars. They completely take advantage over the fact that we are students. They have threatened to evict us like four times over things like "noise complaints" when we had only a few friends over on a friday night. If you are a student and considering moving into a sunny side house DO NOT DO IT! It is way better to live in a less nice or more expensive house with a good landlord. They seriously fucking suck. read more

If I could give them a 0 I would. These people are the worst. Plain and simple. Rude, incompetent, and scummy. Terrible. Our DOOR has been broken for a month. Again, our door has been broken for a month and they still have yet to send someone to fix it. The door does not lock. You have to be kidding me with these people. They will walk into your apartment unannounced but when you need them to fix something you might as well pray to St Peter. These people are fucking terrible. Find an apartment another way they'll make you regret it. read more

I've been renting for 10 years in boulder as a young professional, and working with sunny side has been my only negative experience with a landlord. Sunnyside is a company of swindlers. I could write pages about specific examples (mice, broken windows, coming home from work to find [shady] "repairmen" in my house, ignored phone calls, being hung up on/yelled at...), but I'll try to keep it short. Sunnyside won't fix maintenance problems unless you hound them for months, and even then, they will deduct the cost of the repairs from your security deposit. It took 3 months for me to get an upstairs water leak fixed. In the time it took them to fix the leaking shower, a mold problem developed which they continually told me was "dry rot," and not mold (dry rot IS mold!). After I contacted the Boulder Mediation services and scheduled a mold test to be paid for by myself as the tenant, they finally "fixed" (covered up) the mold issue. They said they hired a professional to complete a mold test after their "fix", but they would not give me the results and simply told me it "isn't a problem anymore" (Once mold has been found in a rental it has to be disclosed to all future tenants, so it would have been bad news for them if a sanctioned mold test were performed and recorded). When I moved out, they deducted $2800 of a $3200 deposit for repair costs, including plumbing, mold testing, drywall and painting of the bathroom and stairwell (where most of the mold was). I'm a fairly level headed individual and a small business owner. I understand that things happen. Trying to place blame for every situation usually ends up with a lose lose scenario. I'm very good at mediating conflict. Working with sunnyside has been the worst professional experience I have ever had. They are liars. I have always had great relationships with my landlords and have even had landlords in the past that would call me and ask me to fix and/or schedule/coordinate repairs on other properties. I'm a great renter. Sunnyside is a company of crooks. Many of the things they did (like charging for general maintenance, broken pipes and water/mold damage caused by their neglect) are illegal. After a year of dealing with them I was worn out and ready to be done with them. I'm sure they are accustomed to dealing with younger tenants that don't know any better. And ironically older/wiser tenants are going to realize that they're not worth spending a lot of time/money fighting. The owner of the PM company, Peter Ramos, is a car salesman type. Whenever challenged he emphatically insists "I've been doing this for 30 years! I know what I'm talking about!". I will live in my truck before I ever rent from Sunnyside again. read more

I agree with mostly everything that has been said about Sunnyside (including the filtered reviews). As a further illustration of Sunnyside's incompetence and unprofessionalism, early in my lease with Sunnyside the toilet backed up which caused feces, urine and any other waste present in the plumbing lines to come up through the toilets and showers in the house. Sunnyside did not respond to their emergency line and did no sort of acceptable cleaning when they did respond over 24 hours later. By the time a team of two housemaids had arrived with spray bottles and rags, the waste had already seeped into the floor boards of the kitchen and bathroom. As the place was never sufficiently cleaned I developed a severe reaction to the mold that began to grow in the floorboards and most likely exists in the walls (a bathroom sink detached from the wall; we were informed that it could not be fixed because the wallboard had been rotted through). Sunnyside has consistently refused to acknowledge that a problem even exists and continues to blame to plumbing issues on the tenants (although a Sunnyside maintenance worker verbally stated that the problem was due to a faulty plumbing line). Essentially, Sunnyside would rather the problem keep repeating itself in order to make more charges to the tenants than actually deal with the problem. Furthermore, Sunnyside rented out the house with no working heat and again refuse to acknowledge the problem, nonetheless do anything to fix it. I do not know whether or not Sunnyside knowingly rented the place with no heat or not, so I cannot accuse them of that kind of negligence. However, my roommates and I repeatedly called Sunnyside during the fall, winter and early spring months complaining of no heat. Sunnyside sent workers a total of 3 times to the house during the time period, and at no time was the situation resolved in any manner. Again, a Sunnyside maintenance worker verbally stated that the central boiler was not hooked up to release heat into my unit (a basement unit of a 3 unit house). However, after giving me that information, Sunnyside never sent anybody to fix the problem, nor was the worker willing to put this information into writing. Additionally, I hired an independent HVAC contractor who confirmed that the unit I lived in was no capable of receiving heat. As such, the unit, according to the Boulder Housing Code, is uninhabitable. Sunnyside continues to ignore the issue, and in fact claims that indeed the tenants are responsible for all the issues. Last thing here, the employees, starting all the way at the top with the owner, to the bottom with the people who show the properties, are rude and deceitful. The owner lied to my face on 2 occasions. I was also threatened by an employee who was doing a showing. The people who answer the phones say they will send people to the house to address maintenance work, though rarely do. And when we call multiple times, instead of being accountable, they tell us that the issues are our fault and that we need to keep everything in writing (keeping things in writing does give me some credibility in a courtroom, however it still does not get Sunnyside to fix anything) . Finally, their record keeping is faulty to ensure that all issues can be traced back to the tenants. False charges concerning our documented issues have come through on the bill. Please do not rent or do any sort of business with this company. They do not have your well-being in mind.They solely want as much money from you as possible. In my opinion, they should not be allowed to serve as a real estate agency and should have their licensing revoked permanently. read more

Absolutely horrible company. Avoid this management company at all costs. They have absolutely no concern for their individual clients. They're only concern is collecting as much money from you as possible, and that's exactly what they did from the entire 30+ clients I am involved with. I've never heard a good thing about the jerks that work at Sunnyside. From the owner to the receptionists, everyone is incredibly inconsiderate and downright mean. They allow mold and sewage to be present without replacing essentials like carpet. Incredibly cheap and no regard for anybody. Please avoid this company, they do not deserve to be managing property and making a profit every year. read more

*PLEASE READ BEFORE RENTING FROM SUNNYSIDE PROPERTY MANAGEMENT* I have never written a review before, and never thought that I would be the kind to do so unless it was for phenomenal service. My roommate and I currently rent an amazing house in downtown Boulder with a very fair rental rate. Sunnyside, however, tacks on so many charges without telling you that monthly, our bill is usually $200+ more than what it would be with regular utlities. They will come and shovel the snow in your walkway IMMEDIATELY after a storm starts and then charge you $150 for maintence. We always shovel on time, within the 24 hours after a storm ends warning. They will also come and see chairs askew or your lawn SLIGHTLY long, and before telling you to take care of it, they send someone out, charge you, and refuse to give money back regardless of any contests filed. I have rented at least 10 houses in my life, and have never experienced anything like this. It is bad enough that we are considering contacting the news so that they can expose sunnyside. We are not the first that they have done this to...by far. And I assure you, we will not be the last. The above mentioned things are barely the tip of the iceberg with Sunnyside. I write this in desperate hope that it'll save at least one person from the financial burden, stress, and time-consuming phone calls with receptionists and agents who clearly hate their jobs and don't care about your well being, that we have gone through for far too long. read more

I only gave them one star because there is not a 0 star option. But Sunnyside Property Management deserves ZERO stars. I called and left five messages asking them to call me back regarding a time to call and schedule my lease, but they never returned any of the calls. However, in the meantime they did find time to deposit my $35 application fee. Furthermore, they refused to let me sign an electronic copy of the lease even though I was not planning on being in Boulder until my move-in date. I was forced to drive back to Boulder solely to sign a paper lease per their demands. The absolute worst property management company I have ever worked with in my entire life. I hate that I have to live in one of their houses for the next year, but alas... Let's just hope I never have to speak to any of them again. read more

This place is absolutely terrible. They tack things onto your bill each month that you shouldn't be paying for. Had a graffiti charge on our bill for 3 months after talking to them and them saying "don't worry, you won't be charged for that". Also took them 2 weeks to send out someone to fix the garbage disposal that broke on itself yet we were charged for it. Oh, and don't forget that it costs your building over $100 a month for Western Trash Services to pickup the trash once a week. Usually this should be around $1. They have a person that also goes around and spends 10 minutes "cleaning up the property" for another $140 a month! Absolutely ridiculous and terrible service. I would rather walk on broken glass than rent from these people again. read more

STAY AWAY FROM THEM AT ALL COSTS!! Sunnyside Property Management is one of the worst and most dishonest management companies to ever exist. We have had multiple instances where they did a showing of our apartment without any prior notifications to us, which is against Colorado law. To make the matter worse, when we talked to them to resolve the situation they claimed they sent a letter at the beginning of the year stating that they might come and view the apartment at any point in time and they claimed that qualified as prior notification, which according to multiple other property management companies and Colorado Housing Connects, a non-profit designed to solve tenant-landlord disputes, the letter Sunnyside claims to have sent does not count as prior notification. They are required to provide a 24 hour advanced notice prior to a showing, this is something they didn't follow through with all the time. This shows Sunnyside is willing to be completely dishonest in order take advantage of their tenants and avoid responsibility. Please do not give them your business, you will regret it in the end. When/if you get your security deposit back, you will find out that Sunnyside illegally takes your security deposit money. They charge you for items that would be considered regular wear and tear, which is against Colorado law as well. They will charge you for general maintenance, fresh paint, cleaning regardless of how clean you left it, and to top it off they take your money to pay to send you their certified billing; none of which is legal in the state of Colorado. SUNNYSIDE PROPERTY MANAGEMENT IS A GROUP OF CRIMINALS INTENT ON TAKING ADVANTAGE OF COLLEGE STUDENTS, DO NOT CONDUCT BUSINESS WITH THEM read more

Absolutely the worst housing experience I could have ever hoped for. Terrible landlords. Hidden charges everywhere, terrible responses to maintenance needs. The absolute worst. PLEASE do not keep supporting this company and buying houses from them. Words do not express how truly terrible this company is. read more

DO NOT RENT FROM SUNNYSIDE. We rented from Sunnyside Property Management for 1 year. Not only did they come into our home without warning and replace a door, leave a mess and then when we complained quoted "these communications sometimes fall through the cracks," but they kept MOST OF OUR DEPOSIT even though we cleaned very thoroughly and did all of the yard work. They charged us $290 for yard work and did not issue and itemized list of what was done. They are criminal, negligent and it will be in your best interest not to rent from them. No matter what you do, they will keep most of your deposit. read more

In my life I have never taken the time to write a review about anything in the world, and I had to make a yelp account to even write this, but I felt I had to with Sunnyside. DO NOT ever rent from them. It is the worst company I could possibly imagine. Before we moved in we read all of the negative reviews and brushed them off, every bad thing was true. Please do not make that same mistake. We were charged at least $50 extra every month each for "trash cleanup" and whatever else they felt like charging us for. When we finally got our security deposit back, we were already expecting the worst from what we had heard, but it was even worse.I can not say it enough, please use any other service or landlord or whatever just do not use them they are the worst. read more

Sunnyside is the definition of an unethical company. In general, it is widely known that they take advantage of college students by charging them exorbitant rates and failing to maintain properties as they should. In my current building managed by Sunnyside, they fee us for all sorts of things, like "yard clean-up," even though we are the only one to ever pick the yard up. They are terrible about fixing things, and claim they never got requests for maintenance more often than not. My biggest issue has been with their response to not one, but two squirrels dying in my chimney. Despite my over FORTY PHONE CALLS and dozens of emails to them pleading with them to come remove the dead squirrels, they insisted they had just escaped. Even when I had dozens of flies coming out of the chimney per day for over a month, they did nothing. We practically had to live with our doors open in the winter to let them out. Not until I found maggots on my couch next to my fireplace did they come out the following day to look at it. After destroying the fireplace, the cleaned it poorly, and we continued to have a fly infestation that they did nothing about. After 3 months of this ordeal, and over a month after they tore the fireplace apart, I filed a BBB complaint. Only then did they begin to fix the fireplace. They then claimed that they took so long because we hadn't told them the squirrels were still in there, despite my repetitive phone calls and emails alerting them otherwise. I was constantly told only the company owner could handle the issue, and when he finally returned my phone call after four weeks, and I asked what had taken so long, he actually hung up on me. What a joke of a professional. After four months, my fireplace was fixed; however, that is significantly beyond a reasonable repair time. To top it off, I recently found out from a previous employee that they fired her for sticking up for me during the whole proceeding. You should never give your money to this company. read more

By writing this review I hopefully will be saving someone a lot of hassle and money someday. Sunnyside Property Management is by far one of the absolute worst property management groups in Boulder.Please DO NOT rent from them!!!!! You will be sorry if you do! Our utility costs on average in a house of six guys were close to about $90 per month, per person? Why? Because the toilets leaked non-stop, raising the cost of our water bill. We called maintenance numerous times about the issue. Their response was to continuously send an incapable handyman who claimed he fixed the problem every time. Did our water bill go down? Not a chance. Our house's sewage system ended up overflowing (Because the plumbing was done around the time it was first invented) and Sunnyside tried to charge us! I could name a few more times of how disgraceful Sunnyside acts as a rental company but I'd rather not. Good luck getting your security deposit back, chances are you most likely won't regardless of how clean you are. They always miraculously find some ridiculous item to charge you for. I'm giving them one star because 0 or negative stars are not available. read more

Anytime you have to be in the middle of the situation between tenants and landlords it is very important to have a good understanding from the start and that starts with a written and precise agreement that spells out the conditions in writing that are the obligations that the parties agree to in advance. Sunnyside Property Management has provided professional management for me for several years and I have found them to be an exceptional company to work with. They are always available when there is a problem and work very hard to make sure that problems are resolved as quickly as possible. They are considerate and understanding to the tenants and have many contractors available to resolve the problems and issues as quickly as possible and also have the landlords and owners advanced permission to proceed with necessary and required repairs and maintenance when necessary. I have seen Sunnyside in action when emergency situations arise and they were there on the scene and overseeing the repairs and making sure that the tenants were being taken care of in professional manner. When a problem exists it is sometimes necessary to access a property to protect the tenant and their possessions as much as the property itself and Sunnyside has to have access as agreed to in the lease for such situations. Sunnyside is a responsive and caring company that handles the relationship between the tenant and landlord in a specific and professional manner and is there when a problem arises and makes sure that all parties are both taken care of and held responsible for what is agreed to up front and in writing. I highly support their efforts and believe that they treat all parties fairly and fully document everything in writing so that all parties are fully aware of all charges and what they represent and the reason for them. Property management requires a good understanding from the start and when you have everything spelled out in writing it is much easier to accomplish a satisfactory solution when an issue arises. Sunnyside is the good guy when you need that problem resolved even if you were the reason that it was a problem that you caused and then the bad guy because you were held responsible for the damage you caused. Sunnyside is the one that will be there regardless and will take care of the problem as quickly as possible and not worry about who caused the problem. After it is corrected they will determine what is fair based on the evidence and what happened according to the written agreement called a lease. read more

THEY DISCRIMINATE! I have a registered companion animal and provided them with a notarized letter they requested- It's a cat and she has done zero damage. They wouldn't renew my lease at my current unit because they are remodeling, which was fine so I wanted to rent the unit next door since they were moving. Sunnyside refused to rent to me and gave me no reason why and I was the PERFECT tenant. After 2 weeks of calling and emails, I got NO response as to why they refused to rent to me. I filed a complaint through the city of Boulder that threatened legal action and an investigation. All of a sudden, they magically decided to renew my lease with no remodel like they said they were planning on doing. They never told me why they originally refused me housing and never told me why they all of a sudden decided to renew to me. It was 100% discrimination because of my companion animal and it is illegal. They know NOTHING about fair housing laws. Barbara Guthrie is the most incompetent property director ever. I don't know how she hasn't gotten sued already with how awful and unprofessional she is. DON'T EVER RENT FROM THEM, THEY DISCRIMINATE!!! read more