Gas here is good value. Significantly cheaper than any nearby gas station. I have been going here…read morefor inexpensive gas for a while, and while the lines are long, someone who makes not much money like myself really appreciates the extra dollar or two you save every time you fill up here. However, over the past week I have had a series of issues, alongside extremely poor customer service. I purchased a car wash alongside my gas a few days ago. It was late at night (~10:30pm). It was $8.50. The receipt in the machine did not print, so I could not get my code to use the wash. So, I parked my car, went up to the kiosk, and there was no one there. Waited, I kid you not, like 3 minutes for the guy to come to the front (there was a buzzer, I made sure to hit it when I needed service.). Finally, he printed the receipt for me. With the code on it! But my troubles were in fact far from over. I pulled up to the wash, started entering my code, and the machine said "OUT OF SERVICE, CONTACT MANAGER" on display. Darn. You'd think the guy printing my receipt would tell me that, but things slip peoples minds constantly, so whatever. So I go back to the kiosk. This time I don't have to wait for the guy. He is actually walking out the back. I stop him, tell him that the wash didn't work, and he said something about it missing a part. Okay. I asked for a refund. He said no. What? It's late. I don't have time for this. He told me the code was good for 2 weeks, and I could come back at any point. Okay. Fine. This place isn't far. I'll live. Fast forward a few days and I stop to get my long awaited car wash. Lo and behold, The wash is cheap and bad. It did not use any soap. There are still water marks and pollen stains all over my vehicle! It was no better than just letting my car sit in the rain. Well, crap. So I assume that there's an issue with their car wash, and that I didn't get duped because I like to give people the benefit of the doubt. So, on my way home, I gave them a call. The guy on the other end says there's nothing he can do. No refund, no credit toward another wash, doesn't even want to look at the car and see if something genuinely went wrong. Hangs up on me. How foolish of me! I expected soap, in my car wash. I might still buy gas here. But if I find a place that offers similar prices and has even mediocre customer service, I will start going there in a heartbeat.

Sharing this for awareness. Very poor customer service from Express Stop Gas Station in Burke:…read morelocated at 9550 Old Keene Mill Rd I messaged them the below, after a very poor experience with the attendant, and after having messaged them for 3 consecutive days, no one has bothered to respond to my emails. "I was at your station today and purchased a car wash after pumping gas. When I entered the carwash, the system started working, and in a few seconds it stopped. I spoke with the attendant and he told me it was because the car had a bicycle rack in the back. I was very surprised as the rack was collapsed, and I have done it before, get a carwash done with the rack in the back, while collapsed. I asked the attendant if he could reset the car wash so I can use the code later, or allow me to remove the rack, which only takes a few seconds and restart the wash. He told me there is nothing he could do about it and I had lost my carwash. I have been a customer of your station for over 15 years and feel very frustrated that I would not be able to get my code reset, or get a new code so I am able to get the carwash done later." https://www.facebook.com/share/189CJY7mV3/?mibextid=wwXIfr

Dear Reviewers, I am…read morewriting to share my experience as a customer at 5701 Burke Centre Parkway, Burke, VA 22015. On Saturday, I visited their shop for service, and they told me they were installing a new battery. I was charged $310. However, when I reached home, the battery stopped working immediately. I called the shop several times, but no one answered. On Sunday, I attempted to go in person, but again I could not reach anyone. On Monday at around 11:00 a.m., I went back to the shop to request a replacement or a refund. The person who introduced himself as the manager spoke to me very rudely. He told me they would not refund the $310 and would only charge me $70, without explaining why. I told him that their service was not honest, as the battery they installed did not work at all, and this situation caused me to miss my classes and work. Instead of helping, he shouted at me and made discriminatory comments, telling me that "you are a girl" and "you are from another country" and that I "cannot do anything" and should "go to court if you have money." His words and behavior made me feel extremely uncomfortable, disrespected, and discriminated against. I am sharing this because no customer--especially women or people from other countries--should be treated this way. I hope this review helps protect other customers from experiencing discrimination or dishonest service. Sincerely,

Not recommended, not honest, ask for estimated in writing before any service. Don't waste your time…read morelook for some place else.

As a single female walking into the store saying hi. I was greeted by three really creepy, older…read moreguys staring at me behind the counter that didn't even say anything, and just stared at me and made me feel really uncomfortable. I walked right out and didn't purchase anything. Stay away from this place. I wish I looked at the reviews before I walked into the Shell. I would've never walked in that door Extremely Weird, Creepy vibes Extremely Misogynistic. Stay away if you're a female.

Been here a few times to fill up because they accept my gas rewards offered by my local grocery…read morestore. the last couple of times I've stopped to fill up, the machine times itself out when adjusting the price for my fuel rewards. then it cancels the transaction completely. when I try to fill up again, it says I've used up my points and charges me full price. The gentleman at the counter says there's nothing he can do. it's not right .

Parkway Shell provided a fast, successful VA Emissions test for my older model truck with Courteous…read moreservice. Would definitely come back!

Scam business beware - I went to them for an inspection and made the mistake of telling them I…read moreneeded this because someone was waiting to buy my car. They gave me a rejected sticker because they said one of my tires had too much wear, yet they couldn't show me evidence of this. I had just taken the car to Costco 7 weeks ago to have the tires inspected (because that's where I purchased them) - they said they were fine and they are in the tire business! I argued and said that there was tones of tread and showed him, and he said "yes in some places but in this one spot I think it's too low." then he encouraged me to get one cheap tire to replace it - of course I did not. I went to the person who was buying the car and he looked at the tire and said it looked fine too and bought the car. Total scam.

Pretty basic gas station. They have gas. They have sweet and salty snacks. They have bathrooms. And…read moreTVs. On the pumps. With lots of ads and a little bitta news and weather. Also an air hose and vacuum for a buck. Save your buck - KC has free air across the street.

A friend of mine gave me John's number and told me that he was a good honest mechanic. John did a…read moregreat job on my H3 Hummer and I thought the price was fair nothing but good things to say about KC Automotive. Would definitely go back and tell my friends to go there. Mike D

Dude at the front is kind of asshole, telling me I had to drop off my car all day for a state…read moreinspection when there was no one here. Once I said I had to talk to my dad about it only then did they fit in my car for 20-25 minutes wait. Other then that, the technicians were very sweet and returned my car nicely

Still recommend this guy for inspections over 12 years and 5 cars later. You're not gonna get the…read morerunaround and it's all pretty efficient. When I go on my own, the guy still treats me the same as when I go with my husband, so ladies be not afraid. Go in the AM and make an outting of it and go to the Swiss Bakery while you wait. He's happy for you to return a while later. Just walk into the bay where he's working and he'll let you settle up and take your keys.

Fast easy inspection. I've been coming here for all my vehicle inspections. Always helpful and…read morequick. Their hours changed so just be sure to check. Also, arrive at least 2 hours before closing for inspection.

This place is horrible! I've been doing my inspection and emission checks here for years, but today…read morewas my last day. I'm completely disappointed. Yesterday, I went to get the inspection and emission for my new car. Last night, I looked at the paperwork and noticed that they had put the wrong miles on it. Today, I went back to the location and spoke to the inspector, 16680 Syed, Zahid. He checked the car, but then he started acting like it was my fault. He started yelling at me for no reason. I was just there to fix the problem, not to be yelled at for someone else's mistake,

Absolute SCAM! Just…read morepurchased $70 of $5 scratch off lottery tickets from this gas station. Of which 3 tickets of $30 winners. Then went back to claim winnings. The same clerk I just a couple days earlier, tells me these tickets are Invalid. Continues to tell me it's not his fault, of the computer doesn't approve, the tickets are invalid. Total Scam, do not support this place. Will be sure to tell everyone I know, never to come to this gas station!

I've been going to Cardinal Plaza Shell for several years now, and they've consistently delivered…read morethe best service I've ever experienced at an auto shop. Whether it's something simple like a state inspection or more custom work on my various vehicles, they always take great care of me. One of my favorite things is their text message updates--it makes the whole process so much easier and keeps me in the loop without having to call and check in. What really sets them apart, though, is the personal touch. Every time I walk in, they greet me with a "Hi" or "Good morning"--by name. It genuinely feels like my service center, not just some random place I take my cars. That kind of consistency and friendliness is rare these days. Highly recommend them for anyone looking for honest, reliable, and personable auto service.

I made an appointment 2 weeks in advance. At my appointment time (noon), I arrived and was told…read morethat I should have dropped the car off before nine that morning. Why the heck did I make a noon appointment, then? They said they couldn't see me until five days later. I chose not to have my car serviced by people who cannot even make an appointment correctly. I only assume the mechanics are incompetent, too.

Good deals for the area. There aren't a lot of gas stations here. If playing the low fuel light…read moregame, at least get a few gallons if in this part of the county. They have 87, 89, and 91 octane. For a gas station must say it's quite clean and attractive. Located off the parkway, it is in a good spot. Well illuminated, nice sight lines for safety of patrons. They don't fix cars here, but there's a small convenience store inside. Nice employees, and get that energy drink. If in area come on in, or by all means take a break from driving. Best to be safe.

Garbage car wash left soap on my car after. Complained to the attendant who gave me another car…read morewash that left soap on my car again and refused to provide a carwash that worked. I had to buy another carwash to get the soap off my car. This place is a scam.