This dealership needs to be BARRED from selling cars. Nothing be crooks, liars and thieves. I…read morebrought a Tesla drove it 6 DAYS and had issues. Going to take them to court. I thought John Henry was HONEST so wrong

They scam people with broken cars !!! DO NOT GET A CAR FROM THEM!!!!! They go out of business and…read moreget people's money playing with their good faith, I bought a car for 15k and now 7 k in repairs and it's still not working! They sold me a car with a bad engine didn't even last a year, and they won't take any responsibility !

Thank You Mr. Zafar Ali for your excellent service, hospitality and assistance regarding the…read morepurchase of my 2011 Chevrolet Corvette Grand Sport from your establishment last month. The purchase, paperwork and acquisition was made effortless; due to you and your very knowledgeable, friendly and professional staff. I will certainly encourage my friends and neighbors to utilize Loudoun Motor Cars for their next vehicle purchase. I look forward to working with you and your staff in the near future. Thank you again. Damian Taylor.

I bought an 09 c63 Mercedes from them . Car made a sketchy noise on start up coming from the engine…read morebay. The Owner proceeded to tell me that "it's just from sitting" - a lie. On my way home the engine light came on , followed by the noise getting louder and more consistent. motor needed rebuilt, tires had wire , and car was leaking fluid from a few places... ZERO help from these guy I got brushed off. WOULD NOT RECOMMEND YOU BUYING FROM THEM. I have videos/photos and screen shots of everything. - Arvester Williams

Lagii Moore is simply the best Service Advisor at Pohanka Lexus Chantilly. She is friendly,…read moreknowledgeable, professional, and always goes above and beyond to make every customer feel valued. Every service appointment feels like a VIP experience. Her excellent communication and genuine commitment to customer satisfaction make all the difference. I truly appreciate her outstanding service and sincerely thank her for the exceptional experience she provides. Pohanka Lexus is fortunate to have someone as dedicated and caring as Lagii Moore. Highly recommended! Mei Ren

Alex is such a professional sales person. We had a great…read moreexperience buying car from him.

Sounds like the service department reviews are hit or miss, but my review is for the sales team and…read morethe sales process at Audi of Chantilly. I cannot say enough about Raihan, my salesperson, and Hassan, the Sales Manager. They made my buying experience at Audi of Chantilly truly exceptional. Their professionalism, respect for my time, and genuine commitment to customer service set a standard I have never experienced at any dealership. Because of them, I will be returning for all my service needs, and they have earned a customer for life. I have already recommended Audi of Chantilly to friends and pointed them directly to Raihan. Without hesitation, 5 out of 5 stars.

****CUSTOMERS BEWARE NON ACCREDITED BBB BUSINESS OVERALL D- RATING****…read more This dealer top down back there techs who damage components and instead of owning up they hide it and claim you to be a liar when brought up. Do not trust this dealer go to another they do not have your interest at heart and are not trustworthy. They have a overall BBB rating of D- are not an accredited business. Company fails to comply with the magnuson act not acknowledging self vehicle maintenance and fails to obtain or enquire of any self maintenance records leading to repairs of $40,000 to be left on the owner.

Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

I was sold a tesla that failed VA safety inspection, that passed their internal safety inspection…read more There was a tint on the window.

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

WOW, we never thought buying a used car could be such a PLEASANT experience. It was an absolute…read morepleasure working with H&H Used Cars in Purcellville VA. Russell gave us an honest deal and took care of everything for us, title, tags, etc. He took great care to make sure we got what we needed. The car is perfect and we couldn't be happier, plus we were done in just over an hour. Thanks H&H, we really enjoyed buying from you and would definitely do business with you again!!!

Very nice and reasonable prices. Had mechanical issue with car, which is understandable for a used…read morecar, but they made it right!

It was a first time to deal with them, the owners are very reasonable, welcoming, helpful and…read morehonest, gave me a good deal, made us happy.

if i could give 0 stars i would.... the cars are not well taken care of . there is missing parts…read moreand tools associated with the vehicle and they do not tell you nor do they care to fix it before selling the vehicle . they will not reimburse for a charge of $500 for a car that was not applicable to sell off the lot due to no shift stick and there customer service is horrendous calling you out your name cussing to females. there was only 1 nice gentleman but this entire place should not be in buisness . i called the virginia general and started a claim.... sorry to who ever liked this place they dont belong in business.... DO NOT buy a vehicle from them