I went to the Sayville office. The technician who took my blood was unfriendly to the point of…read morerudeness. She didn't greet me, introduce herself or show any courtesy. She remained expressionless while she did her job, and didn't say goodbye when I left. Over a week after her taking my blood, I still have an immense black and blue bruise on my arm. I am very unsatisfied!

This is a terribly run Quest office…read more It's dirty, old and smells like mothballs. I've had issues MULTIPLE times with the same rude phlebotomist. She's lazy and has no clue how to speak to patients. And she's also the only one who has ever insisted on taking blood out of my hand because she "couldn't find a good vein" (which was HORRIBLE by the way). Oh and apparently my scripts don't make it to the system at this location but somehow always find their way to East Setauket. So beyond frustrating. PLEASE DO BETTER. Training and manners go a long way.

The staff is great! They are professional efficient and friendly. Definitely make an appointment on…read moreline so you don't need to sit and wait

If I could give zero stars I would. I am absolutely livid with the experience I had with my 11…read moremonth old. We had to have routine bloodwork done so I scheduled an appointment here for pediatric blood draw. I brought my first here two years ago and we were in and out within 5 minutes. No poking around her arm, no crying. Nothing. I brought my second here yesterday and I will NEVER come back again. First, she couldn't find a vein. I watched her try and get one to come up but there was nothing there. I saw her grab the needle and I said you see one? Because I definitely didn't. She says yes then grabs my babies arm. Baby started to cry before the needle went in then she literally stabs my baby in the arm WITHOUT finding a vein. She then lifts the needle up in her arm and I said are you supposed to do that? Then she proceeds to move the needle from side to side like she was fishing for a vein. I said stop! We're done here. Made her remove the needle and stood up to get the hell out of there. She puts on a bandaid and gives me my insurance card and script. I am extremely angry, upset and sickened that I had to subject my baby to that horrible experience when we couldn't even give any blood. Our pediatrician said if they have to poke more than once then they don't know what they're doing and leave immediately. That's exactly what I did and we will never be back. This place is not equipped for children like it used to be.

For my first visit I made an early morning appointment and waited over an hour after my appointment…read moretime. I wanted to give them a second chance, especially considering COVID, to see if this was the norm. I shouldn't have. For my second appointment I arrived just before 7:15 AM (no appointment). I was told the wait time would be 17 minutes. Great! At 8:20 I asked about the expected wait time and my wait was "10 more minutes". Ten minutes later I checked again aaaaand I was once again told the wait would be 10 more minutes. I was finally taken at approximately 9 AM. The final straw for me on this location was a very elderly, frail patient must have taken awhile to get back in after his name was called (you are told to wait in your car due to COVID). He was told he lost his spot and had to go to the back of the list. That is completely unacceptable- which keep in mind is over 2 hours long. Any decent human wouldn't do that to someone else. They would take him and understand he couldn't run in immediately when his phone is texted to come inside. I'll never give this place my business and highly recommend you do not either.

Very rude person helped my husband in the morning. Wanted to make sure the doctor received results…read moreASAP, didn't feel that this very rude women had correct number. So I went there, there is no direct contact with a human, had to use the sign in computer. Same rude women my husband had came out to get me. Very rudely told me that they had the doctors information. Someone like this should not be doing this job. She obviously doesn't like working with the public. In a job like this you should be nice. Will not be coming back here ever!

Khadine was simply amazing, she made it a seamless process from start to finish. She was…read moreprofessional, personable, kind and efficient. I also appreciated the updates on shipping to the lab. Will definitely be booking again.

So convenient and Khadine is great! She is always prompt, efficient and very professional. Khadine…read moreis a skilled phlebotomist and makes the process literally painless.