Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

This is an edit to a prior review that I'd written based on my having sent an inquiry e-mail and a…read morevoice mail a couple of days later, and never having received a response to either of them. I waited to write the review since the COVID-19 pandemic was in full force at the time of my initial query. While I was very disappointed to have not received any responses to my initial inquiries, I was VERY impressed to have received a personal response on Yelp within minutes of my posting my original review, apologizing for my not having received any responses, and asking for supplemental information so that they could investigate and try to find a root cause. They checked their systems and couldn't find my contact attempts. Their demonstrated concern for potential customers was very evident, as was their professionalism in taking the time to write a thorough and thoughtful response as well as their desire to find and fix the root cause. I'm not sure when or if I'll be in the market for a mortgage broker service again, but if I am, I'll definitely give Green Mortgage Northwest a shot before I contact anybody else based on their excellent response.

Brent and The Palmer Team at Homebridge were a highlight of the buying process for me as a…read morefirst-time home buyer. People always talk about how buying your first home is one of the most exciting, yet stressful, experiences of your life up to that point. Due to the weight of going through that process, having a team that has your back any time, any day, is HUGE for making the process easier. When I reached out to Brent and Nicole initially, I wasn't even sure if now was the right time. But they immediately got information in my hands that made me confident to move forward, and I'm so grateful for them in helping me and my wife get into our first home. I would give bonus stars if I could, they are all so great! Look no further, this team's service is as good as it gets!

Brent and his team were superb professionals and their expertise was extremely helpful! I highly…read morerecommend!

Had a really great experience working with Tu & his team on a home purchase earlier this year. My…read morehusband and I were not sure that we would still be able to qualify after he needed to change jobs in the middle of our approval process, but we were able to make it possible with Tu's guidance and expertise. Melody & the rest of the team were highly professional, patient and helpful throughout the process as well. Highly recommend!

liz and tu y'all are the best…read more smoothest transaction of all i have ever done this is my 6th purchase in 14 years and at least 6 refinance transactions thank you zink

We would highly recommend the team at Root Mortgage. We were fortunate to work with Juha, Heather,…read moreAlex, and McKinnley each who provided us with an excellent loan and home buying experience. We appreciated their attention to detail, exceptional communication with us and our broker, the teamwork and helpful information they provided made making important choices throughout the process easy. If we need services again in the future we will certainly return to the Root team for their support.

Did not have a good experience with these guys. Needed to go the NQA route and they were not good…read morelisteners, attentive or creative at all. Seemed too cozy shooting fish in a barrel in a high-demand market to really need to advocate for an unconventional loan candidate.

After I applied online, Ryan Dunn scheduled a time to speak with me the following week. Never…read morecalled, no email or messages, never heard from him again. Real disappointed that I took the hit to my credit with this company. Received better communication and approval elsewhere.

The team at Caliber made me feel comfortable from the start. They answered all my questions in a…read moreno-pressure environment. I was working with another lender, and went to Caliber just to compare. Ryan was very professional, and not only beat my other rate in a program that was the right fit for me, but the level of customer service I received from start to finish has earned them a loyal customer! I love my new home, and I am refinancing my rental property with them as well. Very reassuring to have someone looking out for my best interests!

When we bought our first home, we trusted our realtor with her recommendation of Chelsea. At the…read moretime, we obviously had no clue how a mortgage company could make something so complicated feel almost simple. After just closing on our second home, there's no doubt we'll continue to be repeat customers. Chelsea gave us her honest opinions and explained the details we didn't understand so we could be confident with our final decisions. She and Katie went above and beyond to smooth out the rough edges during the process.

Chelsea and team made a potentially stressful and overly-complex process as painless and as…read morestreamlined as possible! She helped with the purchase of our first home, and we went back to her to refinance ten years later. We have nothing but good things to say about Chelsea and her experienced team!

Scott Kirkland totally screwed me upon refinancing my home 2 years ago. Then, when I told him…read morethat I was an unhappy customer that was now in a position that I couldn't qualify for a 2nd mortgage based on the work that Scott did, he really didn't care. I told him what he could do to appease me, and he basically wrote me off and stopped answering my emails and messages. Don't work with this guy- BUYER BEWARE!!!!

My wife and I recently purchased our first home and had Scott secure our loan. As a first time…read morebuyer he made the complicated process very easy. Most importantly he, and his entire team, were engaged the whole time. When questions would arise they were there. When new information came out they called immediately. Both my wife and I felt very taken care of through the entire process (which is important when submitting your financial life to someone). We will absolutely use Scott again on our next home purchase.

My go to branch for friendliest and helpful staff and walking distance from my place…read more They are my second credit union beside OCCU. I'm considering closing my OCCU and making OnPoint my main banking. I got a very good refinancing rate with them after purchasing my car for a year from dealer financing. I also have a credit card with them.

Been with OnPoint for nearly 15 years and never once had an issue. Someone skimmed my debit card…read moreinformation and drained my account, it was difficult to get OnPoint to review the fraud case in any detail. Their initial review was very basic and they denied me without gathering any information. I had to follow up with OnPoint numerous times for them to re-review the case, all the while they just tell me to keep waiting. I had to send them notes to check cameras at ATMs and provide them documentation they should have gathered if there was any research done. Didn't seem to have interest in making a difficult time any easier. Be weary of their fraud department and don't take their word for anything, do your research if you have been defrauded as the internet provides much more info then OnPoint's fraud dept.

I recently had the opportunity to work with Jodi on a refinance. While I couldn't get the outcome…read moreI wanted it was NOT on Jodi, it was on me. Jodi's expertise and advice were invaluable in pointing me in the right direction Putting you trust in Jodi to look out for your best interest is the smart move to make.

Thanks to Jodi and team for leading me through this process! So many hoops to jump through all the…read moreway to closing, but she was a calming voice through the stressful times. Belay Mortgage Group works with many lenders to find the best deal for our situation. I know Jodi would do the same for any of her clients! Jodi works hard and is very easy to reach! If you're wondering if you could qualify for a home loan or refinance, I would recommend contacting Belay. She'll get you a pre-qualification letter to get started and then guide you through step-by-step! Good Luck!

The consultation support we received regarding our financing options from JJ and Christine was…read moregenerous, thorough, and very professional. We were very pleasantly surprised from our first introduction to JJ and team at how prompt and effective their communication was. This process is one that from our experience can feel daunting and overwhelming very quickly, but thanks to JJ and the Two Rivers Mortgage team we feel confident and informed about our options and next steps.

Nikole Potulsky is an absolute dream to work with. She is prompt in her communication, breaks…read morethings down in a way that I am never struggling to keep up, and I can tell she truly cares about me on a human level. I have been navigating some difficult life circumstances and she has never hesitated to make time for me. She knows her business inside and out and still I NEVER felt like she was treating me like a sale pitch. I've had a quite a few experiences with loan officers and she is a GEM. She's not just great at what she does, she's also real - and that's (sadly) hard to find.